Poolside bar

Reviews of Shashi Hotel Mountain View Palo Alto

5 out of 5
Shashi Hotel Mountain View Palo Alto
1625 N Shoreline Blvd, Mountain View, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 439 out of 561 reviews" "
Rating 8 - Good. 73 out of 561 reviews" "
Rating 6 - Okay. 21 out of 561 reviews" "
Rating 4 - Poor. 18 out of 561 reviews" "
Rating 2 - Terrible. 10 out of 561 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lhenryshy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in May 2024

10/10 Excellent

Adel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in May 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 2 nights in May 2024

10/10 Excellent

Juan Rojas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024

8/10 Good

Dany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in May 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your kind words and for choosing Shashi Hotel! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how this hotel smells! A nice quick getaway is easy here!
Stayed 1 night in May 2024
Response from Shashi Hotel Team on 13 May 2024
We're delighted to hear that you enjoyed your stay and appreciated the ambiance at Shashi Hotel! Thank you for your glowing review. We hope to welcome you back soon for another enjoyable getaway!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your kind words and for choosing Shashi Hotel! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Jon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay at the hotel. Definitely will be back on our next trip to Palo Alto.
Stayed 1 night in May 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Shashi Hotel. We can't wait to welcome you back on your next trip to Palo Alto!

10/10 Excellent

Chuanyu

Stayed 2 nights in Feb 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your kind words and for choosing Shashi Hotel! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your review! We're glad you enjoyed your stay at Shashi Hotel. If there's anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back!

8/10 Good

Charlotte, San Diego

Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your review! We're glad you enjoyed your stay at Shashi Hotel. If there's anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back!

10/10 Excellent

Angélica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shashi has become our absolute favorite spot for a getaway! The staff is super friendly, the rooms are always spotless and cozy, and the amenities are just what we need to unwind. Don't miss out on visiting the bar—the bartenders craft exceptional drinks! We're already looking forward to our next visit!
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 13 May 2024
We're thrilled to hear that Shashi Hotel has become your favorite getaway spot! Thank you for your kind words about our friendly staff, spotless rooms, and relaxing amenities. We're delighted that you enjoyed your time at the bar, and we can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Qinmei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice and clean room!
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your kind words and for choosing Shashi Hotel! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Miguel

Stayed 1 night in Apr 2024

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your kind words and for choosing Shashi Hotel! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!

8/10 Good

Julie, North Hills

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. There are only 2 elevators and 1 is not working. 2. Air conditioner did not work properly even ehen we adjusted thermostat. 3. Would be nice to have complimentary breakfast..
Stayed 2 nights in Apr 2024
Response from Shashi Hotel Team on 13 May 2024
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay at Shashi Hotel. Rest assured, we are actively addressing the issues you mentioned to ensure a more seamless experience for our guests in the future.Regarding the elevator situation, we understand the importance of efficient transportation within the hotel premises and are working diligently to resolve the issue promptly. Our maintenance team is already on the task to ensure all elevators are functioning optimally.We're sorry to hear about the trouble you encountered with the air conditioner. Our engineering team will investigate this matter thoroughly to identify and rectify any underlying issues to guarantee a comfortable environment for our guests.We also appreciate your suggestion regarding complimentary breakfast. While we currently do not offer this amenity, we continuously review our offerings to better meet the needs of our guests. Your input will certainly be taken into consideration as we strive to enhance our services.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back to Shashi Hotel in the future and provide you with a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out to our team.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
My first visit to Shashi and only one night but was an excellent experience. Common areas have a good vibe. I had breakfast in the restaurant and was good. Room was perfect on arrival. Not large but thoughtfully designed and efficiently laid out. Not only a good working desk but another small sitting area. If my wife had been there we could easily have had breakfast in the room together. That's quite difficult in many hotels. A bonus was multiple charging ports on the second floor of the parking structure. Got me off to a good start the next day. I will be back.
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 11 May 2024
Thank you so much for sharing your wonderful experience at Shashi Hotel! We're thrilled to hear that your first visit was excellent and that you enjoyed our common areas, restaurant breakfast, and thoughtfully designed room. It's fantastic to know that you found the room perfect upon arrival and appreciated the additional amenities like the working desk and sitting area. We're delighted that you found our multiple charging ports in the parking structure to be a helpful bonus for your next day. We can't wait to welcome you back on your next visit, and hopefully, your wife can join you for breakfast in the room! Thank you for choosing Shashi Hotel, and we look forward to exceeding your expectations once again.

8/10 Good

wendy

Business traveller
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 11 May 2024
Thank you for sharing your feedback! We're thrilled to hear that you had a positive experience at Shashi Hotel and appreciate your rating of 4 out of 5. Your satisfaction is our top priority, and we're glad to know that we met your expectations during your stay. If there's anything specific you enjoyed or if there are any areas where you believe we can further improve, please feel free to let us know. We're always looking for ways to enhance our guests' experience, and your input is invaluable to us. We hope to welcome you back again soon for another wonderful stay!

4/10 Poor

Ken

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 11 May 2024
We're truly sorry to hear that your experience at Shashi Hotel fell short of expectations. Your feedback is invaluable to us, and we take it very seriously. We apologize for any inconvenience or discomfort you may have encountered during your stay. We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them promptly and make the necessary improvements. Please don't hesitate to reach out to our management team directly so that we can ensure your next visit surpasses your expectations. Thank you for bringing these issues to our attention.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 19 Apr 2024
Thank you for the 5-star rating! We're thrilled you enjoyed your experience with us. We hope to welcome you back soon for another outstanding stay!

10/10 Excellent

Jankikeerthika

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 19 Apr 2024
Thank you for your review! We hope to welcome you back in the near future!

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shashi Hotel Team on 14 Apr 2024
Thank you for sharing!We are delighted to hear that you enjoyed your travels. We look forward to your next visit in Mountain View.

10/10 Excellent

BATO-SHULUN

Liked: Cleanliness, staff & service, property conditions & facilities
Good luck
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 13 Apr 2024
Thank you for sharing your feedback with us! We hope to welcome you back on your next visit to Mountain View.

10/10 Excellent

Hermila

Liked: Amenities
Modern clean relaxed 😎 it’s a Gem
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 13 Apr 2024
Thank you for sharing your feedback with us! We hope to welcome you back on your next visit to Mountain View.

10/10 Excellent

Isao

Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 13 May 2024
Thank you for your kind words and for choosing Shashi Hotel! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really is one of the better hotel's I have stayed at in Cali. Would not hesitate to stay again. All in all a great experience. The meeting pods on site were also very useful for a central location to meet clients. Very well executed property.
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for sharing your experience with us! It is a delight to hear our value from our guests and we hope to continue that great experience!

10/10 Excellent

Junwei

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Feb 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for your feedback! We hope to welcome you back for any future travels in Mountain View.

6/10 Okay

Jane

Travelled with partner
Liked: Property conditions & facilities
The EV charging was decent. Not fast but complimentary. WiFi was difficult to connect and then connection was poor and inconsistent. The water pressure is poor in the 4th floor room but everything was new. Not enough counter space or places to hang towels and sundry bags in the bathroom. The location is where i needed to be so that was fine.
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 13 Apr 2024
We would 1st like to apologize for the experience you had during your travels. I have notified my Engineering Team to look at the concerns you had addressed.There is someone available at the front desk 24 hours if you have additional feedback or questions. Thank you again for staying with us at Shashi Hotel.

10/10 Excellent

Camille

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for your feedback! We hope to welcome you back for any future travels in Mountain View.

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable beds! Great staff in all areas including bar, restaurant and reception. Only fault was that the rest does not offer a full breakfast however the coffee and pastries option was good. Excellent location for driving to the city, airport and Redwoods
Stayed 2 nights in Apr 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for sharing your experience at Shashi Hotel!We are delighted to hear that you enjoyed our food options and are grateful for any feedback of our new addition to the hotel, Café-Blanche. We look forward to your next travels in Mountain View

10/10 Excellent

Angela

Business traveller
Liked: Amenities, property conditions & facilities
The sheets smelled fresh for a change. They usually have a strange oder.
Stayed 1 night in Apr 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for sharing your feedback! We are delighted to hear that you felt comfortable with our linen on our bed and will continue to exceed your expectations!

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for your feedback! We hope to welcome you back for any future travels in Mountain View.

10/10 Excellent

Ayodeji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Front staff was friendly and the hotel amenities were excellent
Stayed 2 nights in Mar 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for choosing Shashi Hotel for your travels in Mountain View. We are delighted to hear that you enjoyed our amenities, and look forward to your next stay!

10/10 Excellent

Won

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Thank you for sharing your feedback with us! We hope to see you again from any future travels in Mountain View.

10/10 Excellent

Fawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Easy access and ease of check-in. Liked having morning swim and sauna before getting on with my day
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Thank you for sharing your feedback with us! We hope to see you again from any future travels in Mountain View.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Thank you for sharing your feedback with us! We hope to see you again from any future travels in Mountain View.

10/10 Excellent

Jason

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Thank you for sharing your feedback with us! We hope to see you again from any future travels in Mountain View.

10/10 Excellent

Shu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Thank you for sharing your feedback with us! We hope to see you again from any future travels in Mountain View.

10/10 Excellent

Tamar, Hamden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and comfortable
Stayed 3 nights in Mar 2024
Response from Shashi Hotel Team on 19 Mar 2024
We are so glad to hear you enjoyed your stay with us here at the Shashi Hotel! We look forward to hosting you again soon!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Hello Andres! We loved that you loved us! We hope to welcome you back for any future travels in Mountain View!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I love Shashi! The front desk is amazing and super helpful- shoutout to Ariana! The rooms are spacious, clean, and modern. The facilities are excellent.
Stayed 2 nights in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Hello Samantha! Thank you for staying with us! Always a great delight to hear when one of our employees are exceeding expectations. We hope to welcome you back for any future travels in Mountain View!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was new and inviting.
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Hello Daniel,Happy to hear that you felt welcomed for your travels. We hope you can enjoy another great experience with us soon!

10/10 Excellent

Chieh-Yu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Hello Chieh-Yu, We are delighted to hear that you enjoyed your travels with us and thank you for your feedback!

10/10 Excellent

Zi

Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for your feedback! We hope to welcome you back for any future travels in Mountain View.

6/10 Okay

emily

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Party unstated until 5:30AM. Could not sleep.
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 17 Mar 2024
Hello Emily, My sincere apologies about the disruption during your stay. We did have night audit try to quiet the room above you for your travels. Please feel free to reach out to my management team if you would like to discuss further about your travels with us at bferrigno@shashihotel.com

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees that work here are welcoming and give excellent customer service. Parking is easy and there is electric charging too. The beds are comfortable. There are robes and slippers provided to make our stay even more relaxing. We also enjoy using the amenities (pool, jacuzzi, sauna, gym). This is one of our favorite spots for a staycation.
Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Thank you Debbie for sharing your experience with us! We always want you to feel welcomed and enjoy a relaxing staycation. We hope to welcome you back in the near future!

10/10 Excellent

Zhaorui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!!
Stayed 2 nights in Mar 2024
Response from Shashi Hotel Team on 29 Mar 2024
Thank you for your feedback! We are glad you fell in love with your stay and hope to welcome you back!

10/10 Excellent

Lynda

Stayed 1 night in Mar 2024
Response from Shashi Hotel Team on 10 Apr 2024
Thank you for your feedback! We hope to welcome you back for any future travels in Mountain View.