Fridge, microwave, oven, stovetop

Reviews of Residence Inn by Marriott Cherry Hill

3 out of 5
Residence Inn by Marriott Cherry Hill
1821 Old Cuthbert Rd, Cherry Hill, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 329 out of 673 reviews" "
Rating 8 - Good. 194 out of 673 reviews" "
Rating 6 - Okay. 71 out of 673 reviews" "
Rating 4 - Poor. 33 out of 673 reviews" "
Rating 2 - Terrible. 46 out of 673 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kenneth

Travelled with family and small children
Liked: Staff & service
Sink in bathroom was leaking but maintenance fixed it. Staff was courteous. Looking for something functional Residence Inn fits the bill
Stayed 2 nights in Mar 2024

10/10 Excellent

DANETTE, Pine Hill

Liked: Cleanliness, staff & service, property conditions & facilities
It was spacious for 4 people.
Stayed 1 night in Mar 2024

10/10 Excellent

Hongliang

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is convenient, the environment is very good, the appliances in room is very clean and comfortable. But one issue is, there is no hard pillows in room. Those pillows are all too soft and is not comfortable. I suggest that you could provide two kinds of pillows, one kind soft, another kind hard. Thank you.
Stayed 3 nights in Mar 2024

10/10 Excellent

Raeshana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and like home
Stayed 2 nights in Feb 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property! Very comfortable for a long stay. Very friendly staff!
Stayed 8 nights in Feb 2024

6/10 Okay

John

Was very loud outside
Stayed 1 night in Feb 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024

6/10 Okay

Keema

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I didn’t like how I was greeted, this was my first time at the place, the front desk just handed me my keys, I was confused because it’s two other building and I didn’t know which one, so he proceeded to say the number are big on the building. Ok 5minutes of walking slow because ice everywhere nothing shoveled so I’m was being cautious. Get to my room and it had garbage and the bed not made! So I go back to front desk the gave me another room. Now I’m tired and just want to relax. Ok get my bags in the room. I paid for a king bed and was put in a Queen. This room bathroom was dirty so I went out and brought my own cleaning supplies from Walmart because I didn’t want to go through nothing else. But my partner wasn’t happy so I brought it to theirs attention and they gave me a bigger room with the same size bed! I don’t think I’d come back or recommend this place. Especially not during winter and ice paths are throughout the property
Stayed 3 nights in Jan 2024

2/10 Terrible

Nylah

Stayed 2 nights in Jan 2024

10/10 Excellent

Patti

Stayed 1 night in Dec 2023

4/10 Poor

Millia

Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Liked: Staff & service
Reserved a king bed via Expedia but facility had my reservation as a Queen. The nice receptionist upgraded us to a better room. However, a ROACH was on the refrigerator.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Yenith

Stayed 2 nights in Dec 2023

10/10 Excellent

Daesik

Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
There was no water to be found or any disposable cups, plates, spoons etc
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary breakfast was great!!
Stayed 2 nights in Dec 2023

8/10 Good

BETTY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly employees.
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy about everything.
Stayed 1 night in Nov 2023

8/10 Good

Nathaniel

Stayed 1 night in Nov 2023

2/10 Terrible

Judy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The kitchen area dirty, greasy, looks like they had a long time resident n long term dirty!!! We needed first floor, second, no elevators, Very disapointed.
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Philip

Stayed 1 night in Nov 2023

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to NJ with my family and we were five, so, I rented a room for six, it was a studio, very comfortable, full kitchen and appliances, two king beds and a sofa bed, two full bathrooms. I was amazing. definitely will come back.
Stayed 1 night in Nov 2023

4/10 Poor

George

Disliked: Property conditions & facilities
So disappointed.
So disappointed. Long and loyal Marriott clients, this was the first time we booked a Residence Inn. Stayed on the first floor and could hear every foot fall from the unit above us including at 4 AM. Unit is very dated but clean. Towels were like sandpaper. Not the quality I expect from Bonvoy. Just caused us to cancel an upcoming Residence Inn we booked in NYC! We’ll head for Marriott Marquis instead!
Stayed 1 night in Nov 2023

10/10 Excellent

ERWIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile 😊
Yes it was great the lady at the front desk was so pleasant and nice great smile made me feel welcome and special just for that I will definitely return.and the breakfast was awesome fresh coffee bread eggs waffles as much as I can take in . Blueberry muffins my favorite took a extra one for my trip. The kitchen in my room was super nice the bed great sleep tv dozens of channels.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
The room was clean. Door had mechanical issues but that happens sometimes. The toilet would run through out the night which was annoying but otherwise it was quiet and a nice night away from the kids to be alone.
Stayed 1 night in Oct 2023

2/10 Terrible

Ernest

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A/C not working when we got to the room. Then we were switched to an adjacent room, but that room reeked of heavy cigarette smoke, so we decided to just stay in the room with no a/c.
Stayed 1 night in Aug 2023

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't do steps, extra charges I did not agreed to, did not like the way I was treated, did not stay at the facility and had to find other accommodations, location of facilty was questionable.

10/10 Excellent

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2023

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incongruent information regarding reservation
The hotel said that I would be able to extend my stay as needed. Then I was told that I could not extend my stay because they had no rooms available. Then I went on-line and found they did have rooms available.
Stayed 7 nights in Sep 2023

10/10 Excellent

bridgette

Business traveller
Liked: Cleanliness, staff & service, room comfort
LOVE LOVE THE STAFF
The staff here are amazing! Energetic, friendly and made my whole team feel right at home. The newly renovated breakfast area was beautiful. The rooms and grounds were well kept and everything was very clean. This is an older property therefore the rooms and buildings showed wear and tear however, it is still maintained well. Again though, the LOVE THE STAFF!!
Stayed 1 night in Sep 2023
Response from AGM on 2 Oct 2023
Thank you So much for your feedback.We hope to welcome you again.

2/10 Terrible

Fritz

Disliked: Cleanliness
The hotel is conveniently located and offers a good breakfast buffet. Staff is generally friendly and helpful. HOWEVER, there were some surprises and downsides: (1) This "pet-friendly" hotel hit us with a surprise "dog cleaning charge" of $ 150, which was NOT advertised by Travelocity. (2) Cleanliness (or the lack of): my wife sat down on a kitchen chair and found her backside smeared with a syrupy substance. Later, when I used a paper towel to clean up a few drips of water I had spilled on the kitchen floor, it came up black, and I found that the entire kitchen floor was sticky-dirty. As for the kitchen facilities, the stovetop in the kitchen was encrusted with black crud that would have deterred anyone from trying to cook there. (3) Maintenance: there is a glass door to the outside which is supposed to open. It is dysfunctional, so we could never get any fresh air. For the price we paid for three nights, $ 677.44 plus "pet cleaning fee" ($ 150) plus sales tax on that, we felt this was not a great deal.
Stayed 3 nights in Sep 2023
Response from leadership on 2 Oct 2023
Were sorry we failed to meet your expectation.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from AGM on 2 Oct 2023
Thank you for your feedback!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 22 Sept 2023
Thank You for your Feedback!!! :)

4/10 Poor

Joseph

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The furniture was worn and old didn't want to sit on the couch the bathrooms need to be redone and had a wet smell in the room.
Stayed 1 night in Sep 2023
Response from AGM on 19 Sept 2023
Thank you for your feedback it has been shared with Housekeeping and Maintenance supervisors.

8/10 Good

Martyse

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 14 Sept 2023
Thank You For Your Feedback!!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from AGM on 14 Sept 2023
Thank You For Your Feedback!!

10/10 Excellent

AHMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from AGM on 14 Sept 2023
Thank You For Your Feedback!!

10/10 Excellent

Donald

Travelled with partner
Liked: Amenities
The people above us were noisy. Banging and jumping noises started at 11pm and lasted until just after 2am.😩
Stayed 1 night in Aug 2023
Response from AGM on 14 Sept 2023
Sorry for the inconvenience. But we appreciate your feedback.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from AGM on 14 Sept 2023
Thank You For Your Feedback!!

2/10 Terrible

Natalia

Stayed 1 night in Aug 2023
Response from ... on 14 Sept 2023
Thank You For Your Feedback!!

6/10 Okay

Marc

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2023
Response from AGM on 14 Sept 2023
Thank You For Your Feedback.

10/10 Excellent

Wendy, Royersford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the room and the amenities.
Stayed 1 night in Aug 2023
Response from AGM on 7 Aug 2023
Thank you for sharing about your Experience. We appreciate hearing form our guest!!

8/10 Good

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bi level suite was cool
Stayed 6 nights in Jul 2023
Response from AGM on 7 Aug 2023
Thank you for sharing about your Experience. We appreciate hearing form our guest!!

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from AGM on 7 Aug 2023
Thank you for sharing about your Experience. We appreciate hearing form our guest!!

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Excellent!
It was excellent staff was amazing very friendly! Breakfast was great and they were very helpful as the children have milk allergies even making him something without cheese! Awesome place to stay highly recommend it!
Stayed 4 nights in Jul 2023
Response from AGM on 7 Aug 2023
Thank you for sharing about your Experience. We appreciate hearing form our guest!!

8/10 Good

Duane, Newark

Stayed 2 nights in Jul 2023
Response from AGM on 20 Aug 2023
Thank you for sharing your feedback.

10/10 Excellent

Chris

Stayed 1 night in Jul 2023
Response from AGM on 7 Aug 2023
Thank you for sharing about your Experience. We appreciate hearing form our guest!!