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Reviews of Holiday Inn Express Hotel & Suites Mount Airy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Mount Airy, an IHG Hotel
1320 Ems Drive, Mount Airy, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 536 out of 805 reviews" "
Rating 8 - Good. 176 out of 805 reviews" "
Rating 6 - Okay. 47 out of 805 reviews" "
Rating 4 - Poor. 26 out of 805 reviews" "
Rating 2 - Terrible. 20 out of 805 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went out of their way to contact me when I left something behind. Very professional. Great service!
Stayed 1 night in May 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean. (Nobody going to steal those towels but ok for the price point.)
Stayed 4 nights in May 2024

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Nancy

Stayed 2 nights in May 2024

10/10 Excellent

Ds

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were very helpful, especially the night person, whose name I forget.
Stayed 1 night in Apr 2024

10/10 Excellent

Chester

Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stopped here while moving to visit family. Staff was so kind and accommodating, it was so refreshing to be greeted kindly and warmly after a long trip. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura, Marietta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are very clean, the parking is ample, and they are dog friendly!
Stayed 1 night in Apr 2024

10/10 Excellent

Karen, Wadsworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff upon arrival was wonderful, pleasant, very help with a local dinner suggestion.
Stayed 1 night in Mar 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities
It fit our needs for a two night stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful - very clean and great breakfast. We did have an issue with Expedia though. Payment was not properly handled on their end (after my card had already been charged) which resulted in an hour delay in check-in. I will likely not use Expedia for booking in the future.
Stayed 1 night in Mar 2024

10/10 Excellent

Francine

Stayed 1 night in Mar 2024

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If youre looking for the room with a spa, make sure you get the room with the fireplace, its misleading it doesnt say it has a spa on the fireplace rooms but there is im pretty sure. Overall thought excellent quality hotel. Will be staying again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfortable place
Stayed 1 night in Feb 2024

10/10 Excellent

Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
The Property was clean and staff very pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas, Ormond Beach

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Super nice people at the front desk
Stayed 1 night in Feb 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. The breakfast was just okay
Stayed 2 nights in Jan 2024

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Debra

Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming
This was a great stay! Our second time here. My only quibble was the outlets in the bathroom didn’t work.
Stayed 1 night in Dec 2023
Response from T. Willard on 29 Dec 2023
Thank you for your review of your recent stay with the Holiday Inn Express. We are happy to know that your stay was enjoyable. We apologize about the outlets not working properly, but we will look into this to make it right. We hope to see you again in the near future.

10/10 Excellent

Kathie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Clean rooms
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay, very comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas, Elkhart

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place, great free breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Florida to Massachusetts
Very nice. Clean and hospitable.
Stayed 1 night in Nov 2023

2/10 Terrible

JESSICA

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Breakfast was good. It was quiet & clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The best staff at any HGI we've been to. Miss Melissa went above board for us. The entire staff was great. The room was amazingly clean! Very clean. Even the breakfast was good. Nice variety, and HOT! We'd definitely stay there again!
Stayed 2 nights in Oct 2023

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too early?!
I know the check-in time is 3:00 but we drove over 4 hours to get there. The lady at the desk wouldn’t even look to see if our room might be ready a little early. Anytime after 3 was all she would say. That wasn’t the first time with this same staff member. Also we had to go buy a fan because the AC is obviously preset and even though we turned the fan on the AC to high it still cut off after only a few minutes. I hate to buy my husband is going to shop around. Nothing wrong with the room other than not enough shampoo for 4 people.
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Terrance

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Doggy
Our room smelled like dog would be nice if dogs stayed in certain rooms Kinda ruined our love for holiday inn
Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but you have to wait for foor to be replenished.
Stayed 2 nights in Oct 2023

10/10 Excellent

PaQuez

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing
Stayed 3 nights in Oct 2023

10/10 Excellent

susan, BOULDER

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wonderful front desk staff- Melissa!
Stayed 1 night in Oct 2023

10/10 Excellent

Krista

Stayed 1 night in Oct 2023

10/10 Excellent

MIke, burnsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Walking to shops and many food places available.
Stayed 1 night in Oct 2023

8/10 Good

Dawn

Stayed 1 night in Oct 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly front desk staff, good breakfast, clean room. Would definitely stay again.
Stayed 1 night in Sep 2023

8/10 Good

Mike

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

PAUL RAY

Stayed 2 nights in Sep 2023