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Reviews of Quality Inn Morton at I-74

2.5 out of 5
Quality Inn Morton at I-74
115 E Ashland St, Morton, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 133 out of 384 reviews" "
Rating 8 - Good. 164 out of 384 reviews" "
Rating 6 - Okay. 55 out of 384 reviews" "
Rating 4 - Poor. 22 out of 384 reviews" "
Rating 2 - Terrible. 10 out of 384 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very well kept. All thought the shower could have been a bit cleaner
Stayed 2 nights in Mar 2024

6/10 Okay

Joseph

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dingy room, badly in need of a face lift. Towels might suffice for a car wash or oil change. Breakfast was dismal other than the waffle maker. Staff was friendly though.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a decent place to spend a night. The room was clean, just aging a bit. The included breakfast was adequate. No elevator was a surprise, but not a problem.
Stayed 1 night in Mar 2024

6/10 Okay

Megan

Stayed 1 night in Feb 2024

10/10 Excellent

Susanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room smelled like a cleaning chemical but the second one was nice. Vegetarian breakfast was quite good with hot sausage, tasty flat egg, full sized yogurts and good little pastries. Yogurts had a lot of carbs though. Staff were pleasant. Luckily one of the many pillows was flat enough to use.
Stayed 2 nights in Feb 2024

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who are very friendly and helpful.
Stayed 7 nights in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food quality at breakfast was poor.
Stayed 1 night in Jan 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly, quiet, comfortable, affordable. Will stay again.
Stayed 1 night in Dec 2023

8/10 Good

Kari, Canton

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Thomas

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Mike P on 15 Dec 2023
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Expedia member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the way home.
Nice clean stay. Liked being able to get in room from outside.
Stayed 1 night in Dec 2023

8/10 Good

Loramy

Stayed 1 night in Nov 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was about 50 degrees when we checked in (20 degrees outside). We had to keep our coats on for the first hour. We arrived after dark and the first three lights we tried in the room did not work. The front desk was unable to provide replacement light bulbs. There was food left in the microwave. The bathroom mirror had not been cleaned. There is black mold on the bathroom tile grout above the shower. We figured out that the lights did not work because the 3-way light switches at the two doors are wired incorrectly.
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Stayed 1 night in Nov 2023

8/10 Good

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would humbly recommend brewing a good cup of coffee. It doesn't cost that much more and patrons will appreciate it. Also, the breakfast food choices are a bit bland.
Stayed 3 nights in Nov 2023

10/10 Excellent

LARRY, LANCASTER

Stayed 1 night in Nov 2023

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean, motel was a run down. Staff were nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
This is a nice little hotel: the room was clean, spacious and comfortable. The staff was friendly. The breakfast was disappointing: the eggs and sausage and biscuit had no taste and were completely dried out.
Stayed 1 night in Nov 2023

10/10 Excellent

Dean

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Friendly staff and accommodating.
Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Check in was easy and staff was nice. The overall hotel and room seemed clean and like an upgrade was just done or still in progress. Some updates still needed, but I wasn't unhappy with any of it until we pulled out the sleeper sofa. No linens in the room for it at all, but that's easy to fix. The real issue was the large, orange-ish stains on the mattress with receipts from I would guess the previous occupants. We all had to pile into the bed because nobody was sleeping on that. Also, hotels.com said it has a pool and it absolutely does not.
Stayed 1 night in Nov 2023

4/10 Poor

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

LARRY, LANCASTER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stay here anytime we pass through. The staff are friendly, kind, and helpful. We enjoy the bed firmness (just right) and the easy on and off from the interstate. The price is reasonable.
Stayed 1 night in Oct 2023

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 7 nights in Oct 2023

6/10 Okay

Tricia

Disliked: Staff & service
It felt like there was dirt in the bed, which was very hard. There was no coffee at breakfast & the attendant didn’t know how to replace the bag.
Stayed 1 night in Oct 2023

4/10 Poor

Adrian J

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Gunnar

Disliked: Staff & service
Pet owner beware
Average at best, had to make emergency trip to tend to elderly father. Looked on hotels.com for a place to stay with a dog. No problem “pet friendly “ but when I arrived at 10pm was charged half again what it cost for me to keep my dog. She sleeps in a travel crate, and no where were there any fees stated in the description. Oh well , breakfast was nasty and counter help was very impersonal.
Stayed 1 night in Oct 2023
Response from Mike on 4 Oct 2023
Dear Guest, Thank you for taking the time to completing Expedia online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with pet policy and fees. We have a full policy details available at the booking and anyone can access it upon reservation. Your satisfaction is important to us as a valued Expedia member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by completing online survey. We hope for an opportunity to properly host you in the future.

6/10 Okay

Bill

Stayed 1 night in Sep 2023

8/10 Good

Bec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked well for me - clean room, easy parking, good breakfast!!
Stayed 1 night in Sep 2023

4/10 Poor

Hilton

Disliked: Cleanliness, property conditions & facilities
Although the floors "looked" clean, after walking barefoot on them made our feet black!!!! Which makes me wonder about everything else.
Stayed 2 nights in Sep 2023

8/10 Good

Danny Guengerich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn, Morton, IL
Front desk was helpful and efficient, room was clean and in good condition and the bed was comfortable. The only negative was breakfasts were pretty slim. If you want real scrambled eggs, good quality sausage, a choice of low fat milk or whole milk for your cereal or perhaps a pot of oat meal already made then look elsewhere but other than breakfast, all was good and we had comfortable rest.
Stayed 5 nights in Sep 2023

10/10 Excellent

Deana

Business traveller
Liked: Amenities
Liked
Stayed 1 night in Sep 2023

8/10 Good

Jewell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment, our stay was pleasant.
Stayed 1 night in Sep 2023

6/10 Okay

SHIELA, Lakeville

Stayed 1 night in Sep 2023

10/10 Excellent

Kaleigh

Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Quite nice
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We arrived late expecting a tired desk person. What we received was an energetic person who made check in awesome.
Stayed 1 night in Aug 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean place to stay
Quality Inn Morton was a very clean stop for us. It was quiet and comfortable. We found that the room needed more light around thearea near the inner door. It was difficult to see and pack our suitcase.It is hard to get used to the fact that the room was not cleaned daily.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Good place!
Stayed 1 night in Aug 2023

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always very helpful and courteous. This is a very good value for the money.
Stayed 1 night in Aug 2023

6/10 Okay

Bruce

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Thinnest toilet paper in the world, tiniest bat towels. Ok frozen breakfast heated for service. Nothing really quality about it
Stayed 1 night in Aug 2023

10/10 Excellent

Beth

Travelled with family
Liked: Amenities
Clean and comfortable
Stayed 1 night in Aug 2023

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
A previous poster was correct when saying that hotel room had a/c turned off. Hotel and room were hot. Once i turned on a/c room quickly cooled off. Other than that it was a good price and staff was friendly. Breakfast wasn't much
Stayed 1 night in Aug 2023

10/10 Excellent

Donna J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, friendly and comfortable!
Nice place to stay while having a vehicle serviced.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Adequate, not impressive
The bed was quite comfortable and the breakfast was adequate. The staff was friendly and helpful.We stayed 2 nights. The first night we arrived after midnight and it was difficult to rouse the desk clerk so that we could check in. The room did not seem to have adequate lighting. There was a stain on the bedspread/comforter. There seemed to be a lot of noise in the hallway and from guests upstairs.The bed was quite comfortable and the breakfast was adequate. The staff was friendly.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
Stay away from this hotel. They advertise as pet friendly, but do not want to deal with any pets. As soon as I walked in, they saw my dogs, rolled their eyes. Charge me additional fees, which is fine. The owners/managers actually live in the hotel. They put everyone who is staying close to their room. They stare at you through their windows. They keep an eye on everyone at all times, watch everything you do. It's so creepy. Mold all over the bathroom, the front door was rotten out, the beds are like hard, cardboard boxes. The worst hotel I've ever stayed in. Extremely overpriced for the condition.
Stayed 2 nights in Jul 2023
Response from Mike P on 1 Aug 2023
Dear Jamie ,We sincerely apologize for any discomfort caused during your stay with us. Our top priority is ensuring the safety and well-being of all our guests. We ensure proper pest control and cleanliness at our property. Our bathrooms are cleaned with professional commercial grade cleaning supplies and room conditions are monitored thoroughly. We are sincere and true in providing all the services. We kindly remind you that honesty is essential in maintaining a trusting relationship between our guests and our team. We enforce our pet and checked-in guest policy sincerely and breaching such policies have consequences. Our front desk staff monitors security cameras and patrol the property at night for safety and security of our guests. We appreciate your feedback and will use it to improve our services further if needed. Should you decide to stay with us again, we will do everything in our power to ensure a pleasant and secure experience. We request all our guests to beware of misleading reviews and would like to welcome everyone to experience a pleasant stay. Warm regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Great service from the hotel - we left a bag behind. The hotel tried calling to us know, but we missed the call. They held our bag for a few days and were very helpful in getting shipping labels on our bag and helping with FedEx pick up.
Stayed 2 nights in Jul 2023