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Reviews of The Cranberry, Ascend Hotel Collection

3 out of 5
The Cranberry, Ascend Hotel Collection
2700 CRANBERRY SQUARE, Morgantown, WV

Reviews

9.4

Exceptional

Rating 10 - Excellent. 212 out of 271 reviews" "
Rating 8 - Good. 39 out of 271 reviews" "
Rating 6 - Okay. 12 out of 271 reviews" "
Rating 4 - Poor. 7 out of 271 reviews" "
Rating 2 - Terrible. 1 out of 271 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here multiple times always a good experience. Always Clean, staff is great and lots of fun things to do within in walking distance or short ride. LOVE THIS PLACE!!
Stayed 1 night in Mar 2024
Response from Melanie Filandino - DOS on 7 May 2024
We Love You! Thank you for your kindness and we hope we always earn your praise!

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 3 nights in Apr 2024
Response from Melanie Filandino - DOS on 16 Apr 2024
Thank you! We appreciate your business and are so happy that you enjoyed your stay! Please come see us again!

10/10 Excellent

Allison

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and accommodating. It was remote yet easy to get to and had a restaurant and a Burger King on premises. It was an easy 15 to 20 minute drive to WVU.
Stayed 2 nights in Apr 2024
Response from Melanie Filandino - DOS on 9 Apr 2024
Thank you for staying with us and for sharing information on our hotel with others! We hope we have the pleasure of serving you again!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melanie Filandino - DOS on 28 Mar 2024
Thank you for staying with us while you were visiting Morgantown...we hope we see you again soon!

10/10 Excellent

Kaylie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 will stay again the next time we’re in the area
Stayed 1 night in Mar 2024
Response from Melanie Filandino - DOS on 28 Mar 2024
That is such good news! Thank you for staying with us and for sharing with others! We look forward to seeing you again!

10/10 Excellent

Karlyen, Ogdensburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We admired the local art and history tied into the decor and our room was comfortable, clean, spacious and also tastefully decorated. Staff was extremely pleasant and accommodating. I would recommend booking a room not facing the highway as truck traffic was a bit noisy at night.
Stayed 1 night in Mar 2024
Response from Melanie Filandino - DOS on 19 Mar 2024
Thank you for staying with us! We are so happy you enjoyed your visit and we hope we see you again soon!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at the Cranberry- wonderful staff who make you feel at home.
Stayed 1 night in Mar 2024
Response from Melanie Filandino - DOS on 19 Mar 2024
Awe! That is music to our ears! Thank you so much for staying with us! We hope we see you on your next visit!

10/10 Excellent

Jill, Northville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and newly decorated. Near expressway, so there is some noise. We can tune that out. Hotel itself is quiet and peaceful.
Stayed 1 night in Mar 2024
Response from Melanie Filandino - DOS on 5 Mar 2024
Thank you for your visit. We are so happy you found it peaceful and enjoyable. Hope we see you again.

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big room, very big bathroom, but we could hear the people walking in the room above us.
Stayed 1 night in Jan 2024
Response from Melanie Filandino - DOS on 19 Mar 2024
Thank you for staying with us! I am so sorry you were disturbed, please let us know and we will be happy to see what we can do to accommodate everyone comfortably.

10/10 Excellent

Monett

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely, but would have hoped for better dining options nearby.
Stayed 1 night in Jan 2024
Response from Melanie Filandino - DOS on 23 Jan 2024
Thank you for visiting with us while traveling in Morgantown. We appreciate your business and compliments. I am so sorry that nearby dining options were a disappointment. I hope that we will see you again:)

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Dec 2023

6/10 Okay

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Noel

Nice place
Stayed 1 night in Nov 2023

10/10 Excellent

Aldon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was situated with a beautiful view of the Lakeview golf course and was quiet and relaxing.
Stayed 3 nights in Nov 2023
Response from Melanie Filandino - DOS on 28 Nov 2023
That is music to our ears! So happy all was well with your visit. Thank you for staying and for sharing information with others!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Great place to stay in Morgantown. Ask for a room opposite the interstate and you will be very pleased.
Stayed 1 night in Nov 2023
Response from Melanie Filandino - DOS on 28 Nov 2023
Thank you so much for staying with us! We appreciate your time and kind comments. Hope we see you again soon!

6/10 Okay

cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 1 night in Nov 2023
Response from Melanie Filandino - DOS on 7 Nov 2023
That is great news! Thank you so much for staying with us and for sharing information on your visit. We hope we see you again soon!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WVU college visit
We stayed here for two nights to take our son on a college visit to WVU. We had a great stay here. The hotel was clean, convenient and friendly staff. A special shout out to Alyssa Downs. Alyssa is friendly and has great customer service. We will be back!
Stayed 2 nights in Oct 2023
Response from Melanie Filandino - DOS on 7 Nov 2023
Thank you so much for staying with us and we really appreciate your kind words! So happy everything met your expectations and we look forward to seeing you again!

4/10 Poor

angelo

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stayed on the 3rd floor and all day and night it smelled like rotten eggs...it wasnt until the night before i left that inwas getting ice and smelled it there it has to be moldy water in ice machine. I let one of the cleaners know and i told her this and she said your probably right....this location we stayed at previous year and for a weekend cost aroound 400 or less this year over 900$. We stay here because it is nice but next year for that price we can stay closer to stadium
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stay somewhere else
This new hotel has some nice features (love the bathroom design), but overall, it didn’t warrant the nightly rate. The layout of the main floor is very confusing. The biggest problem was security: the room had a nice balcony, but neither the screen door nor the interior balcony door could be LOCKED! It didn’t appear that they were even designed to lock — neither door frame had any type hole for the lock to slide into. There was also a good bit of traffic noise from I-68.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here on the way to our destination and it was so wonderful we made it a point to stop here on our way home
Stayed 1 night in Sep 2023
Response from Melanie Filandino - DOS on 18 Oct 2023
That is music to our ears! Great news, thank you for sharing and for staying with us. We hope we always see you when visiting or passing through Morgantown.

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melanie Filandino - DOS on 18 Oct 2023
Thanks for staying with us and for your 5 out of 5 review! Hope we see you again,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melanie Filandino - DOS on 18 Oct 2023
Thank you so much for staying with us and for your high rating! We are so happy you enjoyed your stay and hope we see you again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Melanie Filandino - DOS on 18 Oct 2023
Thank you for visiting with us while you were in Morgantown. We appreciate your time in rating and sharing information on your visit and we hope we see you again.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Biggest bathroom and shower I’ve ever seen in a hotel. Breakfast was adequate for $5
Stayed 1 night in Oct 2023
Response from Melanie Filandino - DOS on 18 Oct 2023
Thank you so much! Your compliments are appreciated and will be shared with the team. We hope we see you again when visiting Morgantown.

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Cold Weekend
When I turned on the heat in the room it started smoking and set off fire alarm in the room. I notified front desk and no maintenance was onsite. Slept in a cold room.. When I woke up and made a cup of coffee in the room, the creamer was bad and floated on top of the coffee.. No adjustment was offered by the hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Ana, Morrisville

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay.
Stayed 2 nights in Oct 2023
Response from Melanie Filandino - Director of Sales on 10 Oct 2023
Thank you so much for staying with us while you were in Morgantown! So happy you enjoyed your visit. Please come again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property. Need to improve wifi service.
Stayed 2 nights in Sep 2023
Response from Melanie Filandino - DOS on 3 Oct 2023
Thank you so much for staying with us. We appreciate your business and willingness to share information with us and others.

10/10 Excellent

Debbie, Shillington

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff is great as is the hotel.
Stayed 2 nights in Sep 2023
Response from Melanie Filandino - DOS on 26 Sept 2023
Thank you for your business and kind words! We appreciate you and hope we see you again.

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute stop while traveling. The hotel was a very nice surprise. Would stay here again.
Stayed 1 night in Sep 2023
Response from Melanie Filandino - DOS on 26 Sept 2023
Thank you for stopping and for staying with us while you were in Morgantown! Hope we see you again

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate rooms, friendly staff, high quality linens and furnishings. I definitely recommend!!
Stayed 1 night in Sep 2023
Response from Melanie Filandino - DOS on 12 Sept 2023
Thank you for your kind comments and for staying with us while you were in Morgantown. We appreciate your recommendations and hope we have the pleasure of serving you again soon.

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melanie Filandino - DOS on 5 Sept 2023
Thank you for staying with us while you were in Morgantown! We appreciate the time you took to rate your visit and hope we have the pleasure of serving you again.

10/10 Excellent

Martin

Liked: Amenities
Hotel is fantastic! Restaurant next door is yummy! Also Casino!!!
Stayed 1 night in Aug 2023
Response from Melanie Filandino - DOS on 31 Aug 2023
Thank you! We are so happy you enjoyed your visit and took the time to share your experience. We hope we see you again.

10/10 Excellent

Dachia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Melanie Filandino - DOS on 5 Sept 2023
Thank you for your visit and your rating! We hope you stay with us again when in Morgantown.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
We had a wonderful time! This hotel is is excellent shape. The rooms are huge! If you are sensitive to traffic noise, don’t stay on the interstate side. Slightly noisy. Very fun restaurant right next door with tiki bars and indoor seating. Hawaiian pizza was Incredible!
Stayed 1 night in Aug 2023
Response from Melanie Filandino - DOS on 22 Aug 2023
Thank you for staying with us while you were in Morgantown! So happy that you enjoyed your room and dining experience:). We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Yuta

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
A very , very nice hotel. The staff was the best, so friendly kind, and courteous! Breakfast was very good, but it was not a continental type. The Tropics was next door which provided excellent meals. The only thing that was missed was a pool! My grandson was looking forward to that after being best man for his dad's wedding. I would come back here any time I am in Morgantown.
Stayed 1 night in Aug 2023
Response from Melanie Filandino - DOS on 22 Aug 2023
Thank you so much for staying with us while you were celebrating life's events! We are so happy you enjoyed your visit and look forward to seeing you again. Apologies to your grandson on the lack of a swimming pool, it is disappointing when we look forward to something and cannot do it.Best wishes to the bride and groom rather husband and wife!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pillows on couch too large. Nice breakfast .
Stayed 1 night in Aug 2023
Response from Melanie Filandino - DOS on 9 Aug 2023
Thank you for visiting us and also for sharing information on your stay with others. We hope to see you again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Large. Good bed. Good shower. Fridge, microwave, and Keurig. Very clean. No pool--mild bummer. Overall, really good for a short stay.
Stayed 1 night in Jul 2023
Response from Melanie Filandino - DOS on 9 Aug 2023
So happy you enjoyed your stay! Thank you for visiting us while you were in Morgantown and for sharing information on your stay with others! Hope we see you again!

10/10 Excellent

Don

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-Fi could be better, real spotty and minimal ATT cell to use as backup
Stayed 3 nights in Jul 2023
Response from Melanie Filandino - DOS on 9 Aug 2023
Thank you for your visit, I am so sorry you had any issues with our WIFI, We also offer a wired solution in the event this occurs. Hope we see you again and that there is noted improvement during your stay.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service
Great location, very accessible and well maintained
Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Whoever designed these hotel rooms needs a raise or a medal. From the walk-in showers you can switch on from the opposite wall without stepping into the shower stream, to the roll-down blackout window blinds that completely seal off and don’t let in a single sliver of light, to the floating bedside tables, extra storage space under stools, tons of bright lighting with many settings, and sliding bathroom door, these rooms are optimized for cleanliness, space and convenience. Staff was incredibly efficient and kind. We were warned the that restaurant next door might play loud music until about 11:30 PM, but we had a room in the back with no balcony, and from there, we couldn’t hear a single thing. Apparently there were even fireworks going off all night, and I couldn’t hear those, either, despite my being a super light sleeper. We had a very quiet room. I also used their fitness room, and it was clean and easy. Awesome stay. Would come back in a heartbeat.
Stayed 1 night in Jul 2023
Response from Melanie Filandino - DOS on 3 Jul 2023
You are too kind! Thank you! We are so glad you enjoyed your stay and hope we do see you again!

10/10 Excellent

Katherine

Stayed 1 night in Jun 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
This is clean and well kept. The was friendly and helpful.
Stayed 4 nights in Jun 2023
Response from Melanie Filandino - DOS on 20 Jun 2023
Thank you so much for your visit and honest review! We appreciate it and hope we will see you again!

10/10 Excellent

Rena and Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms
Stayed 1 night in Jun 2023
Response from Melanie Filandino - DOS on 20 Jun 2023
Thank you! We are proud of our team and appreciate you staying with us! Truly hope we see you again!

10/10 Excellent

Edward

Stayed 1 night in Jun 2023