Seasonal outdoor pool, open 9:30 AM to 10 PM, pool umbrellas

Reviews of Quality Inn Morganton

2.5 out of 5
Quality Inn Morganton
2400 South Sterling Street, Morganton, NC

Reviews

7.2

Good

Rating 10 - Excellent. 119 out of 517 reviews" "
Rating 8 - Good. 185 out of 517 reviews" "
Rating 6 - Okay. 105 out of 517 reviews" "
Rating 4 - Poor. 55 out of 517 reviews" "
Rating 2 - Terrible. 53 out of 517 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bobby

Travelled with family
Disliked: Staff & service, amenities
They are scamming people with deposits in my opinion. They charged a $200 security deposit I was not aware of until I had already paid for the room on expedia so i couldnt get that money back, I went ahead and paid the deposit. We ended up wanting to go home later that night and was told that we wouldnt get the security deposit back until in the morning because they couldnt check the room after dark. My wife was not happy because we paid the deposit in cash and were told we would have to drive back to get it. They called the police and told them we were causing a disturbance. They cops showed up and after talking with them they helped resolve the matter by watching them check the room and helped get our deposit back. They called the cops on us but the cops ended up helping us whats that tell you? They still charged us $12 for a towel that was just used to dry off with after a shower so im not sure if room service is offered because the towel was just dirty not stained. DO NOT BOOK HERE, it is a scam
Stayed 1 night in May 2024

4/10 Poor

Sandy

Travelled with family
Disliked: Cleanliness, amenities
Property is very outdated. Bathroom tub did not drain well. Outlets did not work, I had to straighten my hair by the night stand. We also had two other rooms rented for family and they had to switch rooms due to no lights working, bath tub not draining. Would not stay here again. Thankfully we were only in town for a funeral so it was basically a place to sleep. The rate should be more like $10/night for what we got.
Stayed 2 nights in Apr 2024

6/10 Okay

Faryal

Business traveller, Travelled with partner
Liked: Staff & service
Could do with a little upgrade in the room, especially doors and locks
Stayed 1 night in Apr 2024

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

kenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, easy check in and out. Room was clean, bed super comfy and breakfast had many options.
Stayed 1 night in Mar 2024

6/10 Okay

Chee Lee

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Kari

Stayed 1 night in Mar 2024

6/10 Okay

Angel

Stayed 3 nights in Mar 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ashley

Travelled with family and small children
Disliked: Staff & service
We had to switch rooms because of a leaking toilet. Which was very inconvenient, giving it being on the second floor where we had no luggage carts to use. There was also no elevator which meant we had to carry everything upstairs, we have kids so we had quiet a few things. It's was quiet and restful. Pool was still closed for the season but fitness room was open. Hot breakfast every morning, although limited to the same items every day, but food is food and we didn't go hungry. Staff was distant and house keeping was a lil rude. But front desk was pollite but to the point.
Stayed 8 nights in Feb 2024

4/10 Poor

Hossein

Disliked: Staff & service, amenities, property conditions & facilities
Not
Stayed 1 night in Mar 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Kimberley, Lexington

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actual smoking and non smoking. Clean.
Great spacious room. Comfortable bed. Good water pressure in shower. Convenient parking right outside your door. Many security cameras throughout property. Strict rules about having company visit your room. They issue parking pass for registered guest. Breakfast served till 10am every day. Large guest breakfast area. ie- waffle, scrambled eggs, Sauage, choice of bed. choice of cereal. choice of Danishes. All staff I encountered were very professional and friendly. -- All areas of hotel I encountered were clean and safe. Room inspection during check prior to return of $100 deposit.
Stayed 4 nights in Feb 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest and read book
It was home away from home despite fact that I couldn't turn closed captions on TV even it was fun watching my kids trying to figure out how to work the remote especially with cable as they're used to Roku at home. I'm not complaining as it gave me opportunity to read my book while letting kids watch TV.
Stayed 3 nights in Jan 2024

10/10 Excellent

Allen

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good area
Stayed 1 night in Jan 2024

2/10 Terrible

Wesley

Business traveller
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Gale

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Not a bad stay
The hotel room was good. My only issue was that the tub drained slowly. Well worth the money though.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brently

Stayed 2 nights in Dec 2023

10/10 Excellent

Deanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good location, surprisingly clean for price, great bed...breakfast was only so-so...will stay again....
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Anu

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door is not sealed properly by which cold air is flowing inside. Other than that staff is nice and breakfast is good.
Stayed 1 night in Dec 2023

2/10 Terrible

Sheila

Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I’m here
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quier, safe and convenient...
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't realize I had to pay 200 dollar deposit so I would like a refund . The hickory location charged me no deposit, so I had to leave property and sleep in my car
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Nov 2023

6/10 Okay

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet rooms.
Stayed 1 night in Nov 2023

2/10 Terrible

Derek

Travelled with partner
Disliked: Amenities, property conditions & facilities
I booked a king bed smoking room and got a double bed instead
Stayed 1 night in Nov 2023

6/10 Okay

Gary

Stayed 1 night in Nov 2023

10/10 Excellent

MARGARET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend overnight
Stayed 1 night in Nov 2023

6/10 Okay

paul

Stayed 1 night in Oct 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right off Interstate 40.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room was nice. Great bed. Was traveling for a wedding so it was some good rest..
Stayed 2 nights in Oct 2023

2/10 Terrible

craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
THE HEATER DID NOT WORK, THERE WAS NO INSULATION AROUND THE DOOR AND COLD AIR BILLOWED IN ALL AROUND THE DOOR, THE SECURITY LOCK DID NOT WORK, and there were not stoppers on the sink or tub. The person at the front desk did not seem to care when I complained, and the manager was not there. I paid $133.89 for this dive! Having heat and a locking door are minimum expectations when staying at a hotel!!!
Stayed 1 night in Oct 2023
Response from GM on 14 Oct 2023
Thank you for taking the time to complete our survey regarding the recent stay at Quality Inn. On behalf oour entire team, I would like to apologize for failing to exceed your expectations. The maintenance team along with front desk manager inspected room 100 where you stayed, and as per there report the PTAC is working fine and there are no issues with the heat. There is a stopper at the tub as well. there is a small drift coming from under the door which is normal. We checked from billing department and found out you only paid 102.13. This room is regularly rented, and we never had these kinds of complaints from our guests staying in this room, so we regret to inform you that we will not be issuing any refund for your stay. We will be using your feedback to further improve our property.Should you need any additional support, Please do not hesitate to reach out to us.We hope for an oppertunity to properly host you.ThanksGM Quality Inn

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in. Very nce lobby area. Looks very clean and kept. Has dated bathroom faucets and semi clean carpet In room. Shower has excellent water pressure. Probably the nicest quality inn I’ve stayed in.
Stayed 1 night in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mcgaeiouz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. The pool looked good and big even if we didn't really use it. The lady was very strict about breakfast. We were getting kicked off the table at ten. Checking in was easy, the counter lady was nice. Overall it wasn't bad for a stop-over.
Stayed 1 night in Sep 2023

8/10 Good

Tanesha G

Stayed 1 night in Sep 2023

8/10 Good

ANITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Sep 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Close to 40, a barbecue place and a few fast food restaurants. Towels on request, otherwise no service. Comfortable bed, decent upholstered chair, OK TV. Average lower cost hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Great place and loved the pool!
Stayed 3 nights in Sep 2023

10/10 Excellent

Eric, Morrisville

Check-in was quick and hassle free. The front desk lady was very nice and friendly (the night of 9/2/23)
Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel room.
Stayed 3 nights in Aug 2023
Response from Marcia Hicks Front Desk Manager on 23 Aug 2023
Thank you for letting us know how your stay was. We value guest feedback. Hope to see you again soon.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from Marcia Hicks on 21 Aug 2023
thank you for your review. We are glad you enjoyed your stay.

6/10 Okay

jeanne

Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Marcia Hicks Front Desk Manager on 16 Aug 2023
Thank you for your review. Please feel free to contact me and let me know any issues you may have had.