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Reviews of La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1005 reviews" "
Rating 8 - Good. 206 out of 1005 reviews" "
Rating 6 - Okay. 54 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a clean and updated property. The staff was nice and helpful. I would stay here again especially with how affordable it is.
Stayed 1 night in May 2024

10/10 Excellent

Philippe

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, decent rooms, okay breakfast. Very close to the soccer fields so the entire hotel was taken over by screaming kids. Not really the hotel’s fault but with such a high concentration of NON-accompanied kids (adults no where to be seen) there needs to be more hotel staff checking the common areas. Especially the food area.
Stayed 2 nights in May 2024
Response from Customer Service on 28 May 2024
Julia, thank you for sharing your thoughts about La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. The convenience of our location near the soccer fields can sometimes lead to busier days. We're glad you appreciated our friendly team members, comfortable rooms, and breakfast options. We will take your feedback into consideration to ensure a better experience in the future. We hope to welcome you back soon!

10/10 Excellent

fernando

Liked: Amenities, property conditions & facilities
Perfect place to stay and at an excellent price. Breakfast is free and delicious, the staff is great.
Stayed 1 night in May 2024
Response from Customer Service on 28 May 2024
Fernando, thank you for your kind words and positive feedback about La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. It's wonderful to hear that you enjoyed our breakfast and appreciated our team members. We're looking forward to welcoming you back soon!

10/10 Excellent

Balbina

Liked: Cleanliness, staff & service, property conditions & facilities
I’m so extremely happy to find the hotel, my kid goes to SJSU and I have not been able to find a nice place to stay, I have a cleaning service company and I give this hotel a 10 it was very clean, the breakfast was very good and the lady who works runs the breakfast was so sweet, it was quiet enough we had some loud arrivals next to us but they quiet down, we had pizza for dinner in the restaurant near by and it was very good. Good rate for including hot breakfast this will be my stop going forward
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Balbina, La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South is thrilled to hear you had such a positive experience. The cleanliness and the breakfast service are top priorities, and it's wonderful to know you appreciated them. The team member running breakfast will be delighted by your kind words. We are looking forward to being your go-to spot whenever you visit SJSU.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 May 2024
Erin, thank you for your review. We're thrilled that La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South was able to meet your expectations. We're looking forward to welcoming you back soon!

10/10 Excellent

Yolanda

Travelled with family and small children
My family and i loved the stay at La Quinta in Morgan Hill. Very clean. Great breakfast. Great staff. Fantastic pool for kids and adults.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Yolanda, thank you for sharing your wonderful experience at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. The team is delighted to hear that your family enjoyed the clean facilities, delicious breakfast, and the fantastic pool. We hope to welcome you back again soon!

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
May, thank you for your positive review of La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. It's great to see you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in the Bay!!! Don’t waste your time at other hotels! This is so safe and clean! SUPER CLEAN!
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 May 2024
Nicholas, we are thrilled to hear your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South exceeded your expectations. Your comments affirm our commitment to providing the high-level of cleanliness our guests appreciate and deserve. We're grateful for your recommendation and can't wait to welcome you back in the future!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this hotel! 10/10 not a question! I stay and will stay here every-time I’m in town! Great customer service, clean and safe and the food is amazing! Best hotel in the Bay Area!
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Nicholas, thank you for your highly positive comments. It's truly heartwarming to see guests like you who enjoy La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South so much. Our team members are thrilled to hear that you found the cleanliness, safety, and the food to your satisfaction, and we're thankful for your recognition of their great customer service. Having you continuously choose to stay with us every time you're around reflects our aim to provide quality hospitality. We eagerly await your future visits.

10/10 Excellent

Gregory, Folsom

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and close to all restaurants
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 May 2024
Gregory, it's wonderful to hear that the location of La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South served you well during your stay. We are surrounded by excellent dining options and are glad you had an easy time exploring them. We hope to be your top pick for accommodations in the area again soon.

10/10 Excellent

Saray

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and clean, very comfortable stay.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Saray, thank you for the wonderful feedback. It's wonderful to learn that you found the La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South to be spotless and comfortable. Your satisfaction is our best reward. Looking forward to welcoming you again on your next visit.

10/10 Excellent

Eren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 May 2024
Thank you for the perfect rating, Eren!We are very pleased to hear that you had a wonderful stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Sergio

Stayed 2 nights in Apr 2024
Response from Customer Service on 23 May 2024
Sergio, thank you for your stellar review! La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South is thrilled you enjoyed your stay. We look forward to hosting you again soon!

10/10 Excellent

michele, Del Mar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool wasnt big enuf for lap swimming
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Michele, thank you for your feedback. We understand our pool might not have fully met your expectations for swimming laps. At La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South, we strive to offer diverse amenities to cater to all guest needs. We appreciate you taking the time to share your viewpoint and hope your stay was nonetheless an enjoyable one!

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Bettina, thank you for your high review score following your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We're thrilled you had a positive experience! We look forward to welcoming you back for another delightful stay soon.

4/10 Poor

Vitaliy

Stayed 1 night in Apr 2024
Response from Customer Service on 18 May 2024
Vitaliy, thank you for sharing your feedback through a rating. Our team strives to provide a pleasant experience for all guests and your insights are important to us as we continually work to improve. We look forward to having another chance to better serve you next time.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
David, it's a pleasure to hear you had a satisfying experience at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We value your feedback and look forward to your next visit.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room. Window finishings need replacement. Stairs carpeted and clean.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Elizabeth, it's wonderful to know you enjoyed a positive stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We appreciate your compliments about our friendly team members and cleanliness. We've noted your feedback regarding the window dressings and staircase. Thank you for choosing us, and we hope to welcome you back for an even better experience in the future.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Veronica, it's wonderful to hear that you had an excellent stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We sincerely appreciate your positive rating and look forward to welcoming you back in the future.

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice all around experience. No complaints whatsoever.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Russ, it's a delight to hear that you enjoyed your overall experience at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We appreciate your positive feedback and we're looking forward to welcoming you back next time you visit the area.

10/10 Excellent

Irene

Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Irene, thank you for taking the time to leave a rating for La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South via Expedia. We're thrilled to see that your experience with us was a positive one. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Isabel, Lakeway

Stayed 5 nights in Mar 2024
Response from Customer Service on 2 May 2024
Isabel, thank you so much for choosing La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South and for your high rating. We're glad to see our efforts to provide the best experience were successful. Please feel free to visit us again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for what we wanted. Breakfast was good with a lot of choice. The suite was spacious and the bed comfortable. However the walls are thin and we often heard people talking or the TV if it was loud.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Michael, it's great to hear that you found La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South convenient and enjoyed our ample breakfast options as well as the spacious suite. We appreciate your feedback regarding the noise levels, and our team is constantly striving to improve the guest experience. Your comfort is our top priority, and we'll ensure your next stay is peaceful. Looking forward to welcoming you back.

8/10 Good

WEIDONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and amenities. Rooms are relatively new but small compared to other hotels nearby. Noise from Highway 101.
Stayed 5 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Weidong, thank you for sharing your observations. We're glad you appreciated our well-equipped facilities at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. As for the room size and the noise, we understand these aspects left some room for improvement. Please rest assured, we have taken a note and your feedback will be utilized to enhance the comfort of our guests. We look forward to welcoming you back again.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Gloria, it's wonderful to know you enjoyed your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South, particularly noting the pristine conditions and warmth of our team members. Thank you for your review, we can't wait to welcome you back during your next visit.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Steven, it's great to hear you had a positive experience at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South! We're delighted you found our hotel to be nice. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Steven

Business traveller
Liked: Property conditions & facilities
Amazing staff and hotel. Very happy with my stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Steven, we're thrilled to hear that you appreciated La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South and our team members. It's fantastic to know you had an enjoyable stay. We hope to serve you again soon.

10/10 Excellent

Joan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the hot breakfast buffet was a bonus. We especially enjoyed the gathering area and long table in the lobby area. We were there with several other people for a wedding in the area. The lobby gave us a perfect space for gathering and visiting.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Joan, it sounds like you fully embraced your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. The hot breakfast buffet is always a hit with our guests and we're happy it added value to your stay. Moreover, we're truly delighted to know you found good use of the communal lobby area for socializing with your group. Weddings are such special occasions and we are glad our settings could accommodate and elevate your experience. We look forward to being part of your future journeys.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff to help me with all my questions. The breakfast was busy and kept full of food and again the staff was 5 star. Thank you.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Victoria, it's wonderful to hear about your positive experience at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We're glad our team members were able to assist you and that you enjoyed our bustling breakfast service. Your appreciation means a lot to us. We hope to welcome you back soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was so welcoming to me after a very long day. Room clean, large bottles of Dove shampoo,body wash,conditioner . Excellent will stay sfain
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Nancy, we appreciate your remarkable comments about your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. Our team at the front desk is delighted to know they made you feel welcome after a long day. It's wonderful to hear that the cleanliness of the room and the generous amenities added to the excellence of your stay. We're eagerly awaiting your return visit.

6/10 Okay

Andrea

Stayed 1 night in Mar 2024
Response from Customer Service on 14 Apr 2024
Thank you for taking the time to submit this feedback, Andrea.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 Good

Ali

Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Apr 2024
Ali, thank you for rating your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We are glad to hear your stay met your expectations and hope to have the opportunity to welcome you back in the near future for an even better experience.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean quiet room with all the amenities like a Keurig, microwave and mini-fridge. Large bottles of Dove moisturizing products for body wash, shampoo conditioner and lotion. Friendly staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Patricia, it is a delight to know that you appreciated the immaculate and well-equipped room at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We take pride in providing spacious rooms with modern amenities and it seems our Dove toiletries were a hit too! Your complimentary words about our friendly team members are greatly cherished. We hope to have you stay with us again on your next visit to the area.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet room for a fair price. Included breakfast is always a plus.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Eric, it's wonderful to hear you enjoyed the clean, peaceful ambiance at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We're glad you found our room prices reasonable and enjoyed the complimentary breakfast. Looking forward to having you stay with us once again in the future.

10/10 Excellent

James

Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Thanks for sharing this perfect rating, James!We're thrilled to hear you enjoyed your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Victoria

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Victoria, it's fantastic to know that your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South was satisfying. We appreciate your rating and hope to warmly welcome you back in the near future.

8/10 Good

Jaime E

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Jaime E, thank you for awarding the La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South with a high rating. Your support means a lot to us and we would be thrilled to have you return. Safe travels!

10/10 Excellent

Tek San

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Tek San, thank you for choosing La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We're delighted to see your high rating! It's wonderful that you had such a positive experience with us. We hope to have the honor of serving you again in the future.

10/10 Excellent

Irwin

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Irwin, thank you for taking the time to rate your visit at the La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We're thrilled to have met your expectations and we're looking forward to welcoming you back during your next visit!

10/10 Excellent

Thomas

Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Thank you for the great rating, Thomas!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Rebeca

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a place to let my dog walk around and do his busy. The building was clean and nice to the eyes.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Rebeca, it's wonderful to hear that you and your dog enjoyed your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We're pleased to know that our pet-friendly environment and well-maintained premises met your expectations. We look forward to hosting you again in the future. Let us know if there's anything else we can do to make your next stay even better.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
We're thrilled to receive the perfect rating! It appears that your stay at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South was enjoyable. Our prime aim is to ensure our guests experience a memorable stay. We're looking forward to welcoming you back on your next trip.

10/10 Excellent

ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Thank you for the excellent rating, Ricardo!Our goal is to go above and beyond to ensure our guests have a memorable experience at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South! We look forward to hosting you again soon.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great service. We asked for a late check out and it was not a problem. The breakfast had a wide verity of options. Overall a great place to stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Eric, thank you for your warm review. It's wonderful to know that La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South provided you with top-notch service. We're also thrilled your late check-out request was accommodated with ease, and that you appreciated the extensive breakfast selection. It's our pleasure to ensure a comfortable stay and we look forward to hosting you again in the future.

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast left a lot to be desired. And they ran out of syrup. How does that happen?
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Greg, it's heartening to know that you chose La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South for your stay. Your comments regarding the breakfast selection have been taken into account. Furthermore, the unexpected shortage of syrup is not a usual occurrence, and your feedback is valuable for making future improvements. We trust the rest of your stay was pleasant and hope to welcome you back soon.

10/10 Excellent

Tennison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quit, staff is nice breakfast is good 💯😊
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Tennison, thank you for taking the time to share your positive experience at La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We're thrilled to hear that you enjoyed our pristine environment, quiet atmosphere, tasty breakfast, and our friendly team members. Your kind feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
A respite next to the highway. Nice hotel. Well appointed. Nice staff.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Lawrence, it's a pleasure to know you found La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South to be a welcome retreat near the highway. We're delighted that the facilities and the pleasantness of our team members contributed to a good experience for you. We appreciate your kind words and are looking forward to welcoming you back.

8/10 Good

Corey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Corey, it's terrific to see your high rating for La Quinta Inn & Suites by Wyndham Morgan Hill-San Jose South. We are grateful for your feedback and hope your stay was exceptional. Looking forward to welcoming you back on your next visit!

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Theft in Parking Lot
Work truck was broken into. $3,000+ tools were stolen.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
We regret to hear about your unfortunate event. Keeping our guests and their possessions safe is a top priority, and it's clear that we fell short in this instance. We urge guests to report such incidents as soon as they occur so necessary actions can be taken promptly to record the incident with the local police department. It's our sincere hope that despite the circumstances, you'll reconsider staying with us again in the future.