Standard Room, 2 Queen Beds | Desk, laptop workspace, free WiFi, bed sheets
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Reviews of Red Arrow Boutique Hotel

2.5 out of 5
Red Arrow Boutique Hotel
1702 E Main St, Montrose, CO

Reviews

6.8
Rating 10 - Excellent. 67 out of 231 reviews" "
Rating 8 - Good. 59 out of 231 reviews" "
Rating 6 - Okay. 37 out of 231 reviews" "
Rating 4 - Poor. 31 out of 231 reviews" "
Rating 2 - Terrible. 37 out of 231 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Disliked: Amenities
Nice deck off of the room. Great mexican restaurant right next door.
Stayed 1 night in May 2024

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the grassy area out back
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large room, clean and friendly staff!
Stayed 3 nights in May 2024

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service
Being told to shut up and i will tell you is not acceptable, and the halls were filthy and need to be burned , then because not listening to me getting rude i cancelled another week not saying things over and over on here either read what i said im done with you too
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it
Stayed 1 night in May 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Radinal, gunnison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property , quiet and easy to get there
Stayed 1 night in Apr 2024
Response from Red Arrow Staff on 2 May 2024
Thank yo Radinal! We appreciate you and your business! We hope to see you again the next time your travels bring you back to Montrose!

2/10 Terrible

GERI

Stayed 1 night in Apr 2024

10/10 Excellent

Royale, Boone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Just what I wanted and at the price I wanted, too.
Stayed 1 night in Apr 2024
Response from Red Arrow on 27 Apr 2024
Thank you Royale! We appreciate you and your business!

6/10 Okay

patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Property needs maintenance
Stayed 3 nights in Mar 2024
Response from Red Arrow Staff on 27 Mar 2024
Thank you Patricia for taking the time to let us know how your stay was. We are sorry to hear that you did not enjoy every part of it, but appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Maybe don’t
This place is OBVIOUSLY old. The cleaning is subpar. There is dust built up along the walls. There was an ant problem in the bathroom. The phone and half of the outlets in the room didn’t work. And the information provided at check-in was old and inaccurate. That being said, the place was quiet, pet friendly, and served its purpose.
Stayed 6 nights in Feb 2024
Response from Red Arrow on 1 Mar 2024
Mackenzie,We are disappointed to read your review and wish you had given us the chance to correct the issues during your 6 night stay. As your dogs were not kenneled and left unattended in the room we were not able to have housekeeping clean during your stay, but have corrected the issues you mentioned. We also apologize if you did not understand our policies on check-in before you initialed them. We have shared your experience and concerns with our entire staff. We hope that you and your fur babies had a safe trip back home.

10/10 Excellent

adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the Red Arrow Inn and Suites was nothing short of exceptional, leaving me with an overwhelmingly positive impression. From the moment I stepped into the inviting lobby to the time I bid farewell, every aspect of my experience showcased the commitment to excellence that defines this establishment. The staff at Red Arrow are the true gems of this establishment. Welcoming, courteous, and always eager to assist, they went above and beyond to ensure my stay was memorable. From providing local recommendations(great Mexican restaurant minutes away) to promptly addressing any inquiries, their genuine warmth and professionalism were evident throughout. The rooms at Red Arrow Inn and Suites are a haven of comfort. Impeccably clean, well-appointed, and thoughtfully designed, they strike the perfect balance between functionality and aesthetic appeal. The tasteful artwork and soothing color palette created a serene atmosphere, contributing to a relaxing and enjoyable stay. The inclusion of practical amenities, such as a well-stocked coffee-bar and high-speed Wi-Fi, further enhanced the overall guest experience. Don't skip the free breakfast and hot coffee!
Response from Red Arrow on 1 Mar 2024
Adrian,Thank you, thank you and thank you! We were delighted to read your review and are ecstatic to hear that you truly enjoyed your stay with us. You have made the entire staff smile with your kind words and we appreciate you! We hope to see you again should your travels ever bring you back to our beautiful Montrose!

8/10 Good

Louis

Stayed 3 nights in Jan 2024
Response from Red Arrow on 20 Mar 2024
Thank you, we appreciate your business!

8/10 Good

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Large room. hot tub was only room temperature ok for a quick stay
Stayed 1 night in Dec 2023
Response from Red Arrow Staff on 5 Feb 2024
Thank you for your feedback, we appreciate it.

6/10 Okay

george s

Disliked: Cleanliness, property conditions & facilities
Room was dirty
Stayed 1 night in Nov 2023
Response from Red Arrow Staff on 14 Nov 2023
Thank you for taking the time to leave us some feedback on your recent stay George. We are sorry that your room did not meet your expectations, and will be sure to share your comments with our entire staff.

6/10 Okay

Rita

Disliked: Cleanliness, amenities, property conditions & facilities
2 stars
Stayed 1 night in Aug 2023
Response from Red Arrow Staff on 14 Nov 2023
Thank you Rita, we appreciate you taking the time to leave us a score on your recent stay, we are sorry that it appears things didn't go as you would have liked. We are always thank you for feedback!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Red Arrow Staff on 14 Nov 2023
Thank you for taking the time to leave us score on your recent stay. We appreciate you and your business!

10/10 Excellent

sugumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Oct 2023
Response from Red Arrow Staff on 14 Nov 2023
Thank you for taking the time to et us know how your stay was. We appreciate you and your business!

6/10 Okay

Clarence

Travelled with family
Breakfast sucks bad
Stayed 1 night in Oct 2023
Response from Red Arrow Staff on 11 Oct 2023
Clarence, We are sorry to hear that you did not like our selections on the free breakfast we offer.

6/10 Okay

Amber

Travelled with pets
Liked: Cleanliness, staff & service
An average roadside stay. The property could use a renovation - or at least new carpets, but the rooms are spaciious. Billed as pet-friendly, but please let them know early directly as it seems notes don't make it to them. There is a large back lawn area for exceecising dogs which is nice!
Stayed 2 nights in Oct 2023
Response from Red Arrow Staff on 11 Oct 2023
Amber, Thank you for the feedback, we appreciate it.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Red Arrow Staff on 14 Nov 2023
Thank you Jeff! We appreciate you and your review!

6/10 Okay

Ammar

Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Red Arrow Staff on 11 Oct 2023
Thank you for the feedback!

10/10 Excellent

Jack

Stayed 1 night in Oct 2023
Response from Red Arrow Staff on 14 Nov 2023
Thank you Jack! We appreciate your review and your business!

8/10 Good

Lori

Stayed 1 night in Sep 2023
Response from Red Arrow Staff on 11 Oct 2023
Thank you for the feedback!

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very comfortable and treated respectfully..
Stayed 1 night in Sep 2023
Response from Red Arrow Staff on 11 Oct 2023
Thank you for taking the time to let us know how your stay was. We appreciate the feedback and your business!

8/10 Good

Carol

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Red Arrow Staff on 11 Oct 2023
Thank you for your feedback, we appreciate you and your business!

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and large. We checked in late and left early so we were not able to use all the amenities but what what we did use was great. Thank you
Stayed 1 night in Sep 2023
Response from Red Arrow Staff on 11 Oct 2023
Thank you Raymond, we very much appreciate you and hope the rest of your travels were great!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath of fresh air
After having stayed the night prior at a Motel 6 in Grand Junction with the filthiest mattress I had ever seen, we came to Montrose to Red Arrow Inn which was like a breath of fresh air. The lady at the front desk was so kind and caring, they had treats set out for the taking, and had items to choose from for the packed breakfast the next morning. Our room was large, clean, and had a very comfortable mattress. We were so grateful, and truly will come back again.
Stayed 1 night in Sep 2023
Response from Red Arrow Staff on 12 Sept 2023
Thank YOU! Your review is a breath of fresh air for us! We very much appreciate your review and your kind words and are happy to hear you enjoyed your stay! We look forward to welcoming you back and will share your review with our entire staff!

6/10 Okay

Kerri

Stayed 2 nights in Sep 2023
Response from Red Arrow Staff on 12 Sept 2023
Thank you for taking the time to leave us a review!

2/10 Terrible

Ashley

Stayed 1 night in Sep 2023
Response from Red Arrow Staff on 12 Sept 2023
Thank you for taking the time to let us know how your stay was, we are sorry it was not all that you had hoped!

10/10 Excellent

CONNIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms with outdoor space to relax. Always has coffee ready.
Stayed 1 night in Aug 2023
Response from Red Arrow on 31 Aug 2023
Hi Connie!Thank you so very much for the awesome review!! You have positively brightened our day! We love seeing you both each visit!

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy there!
Stayed 1 night in Aug 2023
Response from Red Arrow Staff on 12 Sept 2023
Thank you for taking the time to leave us a review! We appreciate you!

4/10 Poor

Craig

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
TV was broken and could not locate a night manger for solution. hot tub had a smell to it. lots of people congregating in the parking lot near our car created an unsafe feeling. watching tires being taken off of one car and put on another was entertaining though.
Stayed 1 night in Aug 2023
Response from Red Arrow on 23 Aug 2023
Thank you for your feedback Craig! We are sorry to hear that you did not enjoy your stay. We will share your comments with our entire team!

8/10 Good

Chris

Stayed 1 night in Aug 2023
Response from Red Arrow Staff on 12 Sept 2023
Thank you for taking the time to rate your stay with us!

2/10 Terrible

Jacquelyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Red Arrow Staff on 17 Aug 2023
We appreciate you taking the time to leave us a score on your recent stay.

8/10 Good

Ricardo

Travelled with family
Disliked: Cleanliness, amenities
Dark surroundings and felt unsafe
Stayed 1 night in Jul 2023
Response from Red Arrow Staff on 9 Aug 2023
Thank yo Ricardo, we appreciate you taking the time to give us some feedback and will share your comments with all departments.

2/10 Terrible

Renee

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, old, molding and just overall a nasty property that needs to be knocked down.
Stayed 2 nights in Jul 2023
Response from Red Arrow on 27 Jul 2023
We will share your comments with our entire team thanks for letting us know your thoughts.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hallway was filthy. It smelled old and musty. The door to the building didn't lock so anyone could roam randomly. Our refrigerator and floor lamp were non-operational. One light bulb was missing from the bedside lamp. I tried calling the front desk, but no one answered. For $167 I expected a cleaner hotel. I'd rate this place a one star, if that.
Stayed 1 night in Jul 2023
Response from Red Arrow on 28 Jul 2023
Thank you for providing your feedback and letting us know about the issues you experienced. All feedback is important to us and we're sorry to hear you had such a frustrating experience. We will share your feedback with our entire team so that we may work harder on providing a good guest experience.

2/10 Terrible

Budd

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hot Room, Cold Water, DIRTY!
There was no hot water - we were told for days they were working on it but never got hot water. The air conditioning didn't work. The room was always hot. The rooms were dirty. The place was awful. The only thing it had going for it was the customer service was good.
Stayed 16 nights in Jul 2023
Response from Red Arrow on 27 Jul 2023
Thank you for taking the time to give us your feedback. Unfortunately, there are things we cannot control like a hot water system going out and we are not located in a big city where replacements are readily available, we did however compensate you for the inconvenience. Had you let us know of the rest of the issues we would have been happy to see if we could have solved them for you. It appears that you did not allow housekeeping in your room but once or twice your entire stay, but we would have been happy to look at the air conditioning for you. We hope your new accommodations met your needs.

4/10 Poor

RB

Travelled with family
Disliked: Amenities, property conditions & facilities
Would not recommend. Doors seemed to have been broken into. Window was unlocked when arrived. Drip in shower and sink. Very ‘tired’ property.
Stayed 1 night in Jul 2023
Response from Red Arrow on 27 Jul 2023
We appreciate your feedback and will share with our entire team.

2/10 Terrible

kenneth

Stayed 1 night in Jul 2023
Response from Red Arrow on 27 Jul 2023
Thank you, for being our guest, we are sorry that your stay appears to have gone well. We hope the rest of your travels were great!

2/10 Terrible

CHARLES

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool and sauna were out of order, the room was filthy, there were bug crawling inside the room. Overall? It was the WORST room I have ever stayed in.
Response from Red Arrow on 27 Jul 2023
Charles,We appreciate your feedback and are sorry to hear that your stay with us was so horrible as this is the first we are hearing of it and you stayed with us for 2 nights, we wish you had let us know of your dissatisfaction during your stay as we would have been happy to find you more suitable accommodations. We do not have a pool ad haven't in five years, hot tub is open, maybe you just missed where it is located? We will share your comments with our entire team and hope the rest of your travels were acceptable.

4/10 Poor

CHARLES

Stayed 2 nights in Jul 2023
Response from Red Arrow Staff on 17 Aug 2023
We apologize that you did not enjoy your stay with us Charles.

10/10 Excellent

Saad

Stayed 1 night in Jul 2023
Response from Red Arrow Staff on 9 Aug 2023
Thank you Saad, we appreciate you and your business!

6/10 Okay

Colin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room carpet was dirty , front door didn’t fit properly and room smelt of damp
Stayed 1 night in Jul 2023
Response from Red Arrow on 20 Jul 2023
We appreciate your feedback and will share your comments with our entire staff.

10/10 Excellent

Darrin

Stayed 1 night in Jul 2023
Response from Red Arrow Staff on 9 Aug 2023
Thank you Darrin, we appreciate you taking the time to let us know how we are doing.

10/10 Excellent

Edward, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service
Nothin fancy but it was clean and comfortable.
Response from Red Arrow on 20 Jul 2023
Thank you Edward! We appreciate you and your business!

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall lacking
Stayed 1 night in Jul 2023
Response from Red Arrow on 20 Jul 2023
We are sorry to hear you did not enjoy any part of your experience with us, but appreciate your feedback!

8/10 Good

Herbert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Red Arrow on 11 Jul 2023
Thank you we appreciate you feedback and your business!

6/10 Okay

walter

Travelled with family
Disliked: Property conditions & facilities
The beds we’re comfortable, but there were bugs in the room and even in the towels. Gross. Looked like earwigs. And outside the door were tons of them.
Stayed 1 night in Jul 2023
Response from Red Arrow on 20 Jul 2023
We appreciate your feedback and hope the rest of your travels were better.