Meeting facility

Reviews of InterContinental Montreal, an IHG Hotel

4.5 out of 5
InterContinental Montreal, an IHG Hotel
360 Saint Antoine Street Ouest, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1014 reviews" "
Rating 8 - Good. 243 out of 1014 reviews" "
Rating 6 - Okay. 81 out of 1014 reviews" "
Rating 4 - Poor. 38 out of 1014 reviews" "
Rating 2 - Terrible. 26 out of 1014 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eveline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In love with my stay everything was good. The stuff especially the gentlemen the clean my room he always make sure we have clean towers I love him and the gentleman in charge of taking my room service I love the food at the hotel and everything.
Stayed 5 nights in Mar 2024

8/10 Good

Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly breakfast staff.
Stayed 2 nights in Mar 2024

8/10 Good

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very comfortable and friendly hotel with excellent accessibility to the Old Port in Montreal, with it's many fine restaurants, shops and beautiful old buildings and scenery. It's extremely walkable, but also connected to the Metro, and with good availability for ride share/taxis as needed. The staff are excellent - kind, helpful, accommodating. Of course, they are all multilingual, and communicate very easily. We had an appetizer in the onsite bar, and the service was absolutely excellent, as well as the alcohol selection and appetizer. If you've ever heard that Montreal is somehow unfriendly... put that aside. Much more friendly and welcoming than many other cities in North America, with fascinating history and culture!
Stayed 3 nights in Mar 2024

10/10 Excellent

Nadia Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Brenda E

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Ghada, W Lafayette

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were knowledgeable and hospitable. The hotel restaurant Osco was lovely and the staff were helpful and friendly. The hotel itself was very conveniently located with many amenities and attractions within walking distance. Definitely recommended!
Stayed 2 nights in Mar 2024

10/10 Excellent

Majdouline

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Safe and easy parking
Stayed 5 nights in Mar 2024
Response from L'Équipe de l'InterContinental Montréal on 16 Mar 2024
Dear guest,Thank you for taking the time to share your positive experience regarding the parking facilities at the InterContinental Montreal. We're thrilled to hear that you found our parking to be safe and easy to use during your stay.Ensuring that our guests have convenient and secure parking options is a priority for us, and we're delighted that you found our facilities to meet your needs. Your peace of mind while staying with us is of utmost importance, and we're pleased to have provided a hassle-free parking experience for you.We greatly appreciate your kind words and your recommendation. Should your travels bring you back to Montreal, we look forward to welcoming you again for another enjoyable stay.Warm regards,

10/10 Excellent

Jaclyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, kind staff, good amenities
Stayed 2 nights in Mar 2024
Response from L'Équipe de l'InterContinental Montreal on 16 Mar 2024
Dear Jaclyn,Thank you so much for taking the time to share your wonderful feedback about your recent stay at the InterContinental Montreal. We are thrilled to hear that you enjoyed your experience with us.It brings us great joy to know that you found your room beautiful and comfortable, and that you appreciated our kind and attentive staff. Providing exceptional service is at the core of what we do, and it's always rewarding to hear when our guests feel well taken care of.We're also delighted that you found our amenities to be to your liking. We strive to offer a wide range of amenities to ensure that our guests have everything they need for a comfortable and enjoyable stay.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back to the InterContinental Montreal for another memorable experience in the future.Warm regards,

4/10 Poor

mahmud, Toronto

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Uncomfort bad coffee is not as I ordered
Stayed 3 nights in Mar 2024
Response from Loise Grosperrin on 11 Mar 2024
Dear Mahmud, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are important to us, and we apologize for the inconvenience caused by the coffee not meeting your expectations.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards, Front Office Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Feb 2024
Response from L'Équipe de l'InterContinental Montréal on 5 Mar 2024
Dear Angela,Thank you for sharing your positive feedback about the excellent location of Intercontinental Montreal.We're thrilled to hear that our location met your expectations and contributed to a memorable stay. Situated in the heart of Montreal, our hotel offers easy access to the city's vibrant attractions, dining spots, and cultural landmarks.Your kind words inspire us to continue providing exceptional experiences to our guests. We look forward to welcoming you back on your next visit to Montreal.Warm regards,

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from L'Équipe de l'InterContinental Montréal on 5 Mar 2024
Dear Zainab,Thank you for your kind words! We're delighted you enjoyed your stay at Intercontinental Montreal. Your satisfaction means the world to us. We look forward to welcoming you back soon!Best regards,

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Great location, easy and affordable parking. Rooms are outdated, very small pool, very confusing entrance, breakfasts buffet so, so. Fantastic and very helpful concierge. Definitely not 5 star hotel.
Stayed 2 nights in Feb 2024
Response from L'Équipe de l'InterContinental Montréal on 29 Feb 2024
Dear Peter,Thank you for your recent stay at the Hotel Intercontinental Montréal. We're glad you enjoyed our convenient location and affordable parking, and we appreciate your kind words about our concierge.We apologize for any inconvenience caused by the outdated rooms, small pool, confusing entrance, and the breakfast buffet. Your feedback is valuable, and we will use it to improve our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Best regards,

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at check in
Stayed 1 night in Feb 2024
Response from L'Équipe de l'InterContinental Montréal on 29 Feb 2024
Dear David,Thank you for acknowledging the great service you received at check-in during your stay. We're thrilled you had a positive experience and hope to welcome you back soon.Best regards,

10/10 Excellent

Lisha

Stayed 3 nights in Feb 2024

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful service extremely friendly and I had a wonderful long weekend!
Stayed 3 nights in Feb 2024
Response from L'Équipe de l'InterContinental Montréal on 29 Feb 2024
Dear Francesco,Thank you so much for taking the time to share your positive experience at the Hotel Intercontinental Montréal! We are thrilled to hear that you found our hotel beautiful and that you had a wonderful long weekend with us.We hope to have the pleasure of welcoming you back to the Hotel Intercontinental Montréal in the future for another fantastic experience.Warm regards,

10/10 Excellent

Med Rami

Stayed 2 nights in Feb 2024

10/10 Excellent

Leszek, Greenwich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from L'Équipe de l'InterContinental Montréal on 29 Feb 2024
Dear Leszek,Thank you for your wonderful review of Hotel Intercontinental Montréal! We're thrilled you enjoyed your stay and our convenient location. Your kind words mean a lot to us, and we hope to welcome you back soon.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from L'Équipe de l'InterContinental Montréal on 29 Feb 2024
Dear Michael,Thank you for your kind words about our great location at Hotel Intercontinental Montréal. We're delighted you found it convenient and we hope it added to your overall experience. We appreciate your positive feedback and look forward to welcoming you back soon.Best regards,

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from L'équipe de l'InterContinental Montreal on 14 Feb 2024
Dear Gary,Thank you for your wonderful review of Hotel Intercontinental Montréal! We're delighted you enjoyed your stay with us. We take pride in our service, and we're glad you found our staff friendly and helpful. We look forward to welcoming you back soon!

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from L'équipe de l'InterContinental Montreal on 14 Feb 2024
Dear Anna,Thank you for your wonderful review of Hotel Intercontinental Montréal! We're delighted you enjoyed your stay with us. We take pride in our service, and we're glad you found our staff friendly and helpful. We look forward to welcoming you back soon!

10/10 Excellent

Edelfida

Liked: Cleanliness, amenities
Ubicacion, cerca del viejo puerto Acceso facil del metro bus. El restaurante super bueno El hotel es limpio, habitaciones y alrededores Amabilidad rn el servicio 10 pa mi
Stayed 1 night in Jan 2024
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Edelfida,¡Agradecemos sinceramente tus amables palabras sobre tu reciente estancia en el InterContinental Montreal!Nos complace saber que disfrutaste de nuestra ubicación cerca del Viejo Puerto y de un fácil acceso al metro y autobús. Además, nos alegra saber que el restaurante cumplió con tus expectativas y que encontraste el hotel limpio y las habitaciones agradables.La amabilidad en el servicio es una prioridad para nosotros, y nos emociona recibir tu calificación de 10 en este aspecto. Agradecemos tu reconocimiento y esperamos tener el placer de darte la bienvenida nuevamente al InterContinental Montreal en el futuro.Saludos cordiales,

10/10 Excellent

Kuldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Kuldeep,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

Romina, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Convenient with lots of things you can walk or take the Uber or metro to. The staff were friendly and helpful. The bed and pillows were comfortable. The room was quiet. The shower was a bit tiny with the smallest bit of mold I’m sure a good cleaning would resolve. Robe, slippers, bottle water, Keurig, charging station carousel (usb) and limited cable channels available.
Stayed 4 nights in Dec 2023
Response from L'Équipe de l'InterContinental Montreal on 28 Jan 2024
Dear Romina,Thank you for taking the time to share your experience at Intercontinental Montreal. We're delighted to hear that you found our location convenient and appreciated the accessibility to various attractions. It's wonderful to know that our staff made your stay pleasant with their friendliness and assistance. We're also pleased that you found the bed, pillows, and room ambiance satisfactory. Your feedback regarding the shower has been duly noted, and we'll ensure that it receives the attention it deserves for improvement. We hope to have the pleasure of welcoming you back soon for another enjoyable stay

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Gregory,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

Marman

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Marman,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

Amy

Stayed 4 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Amy,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

8/10 Good

Kristoffer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Kristoffer,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, the staff was super nice and the restaurants were amazing!
Stayed 1 night in Dec 2023
Response from L'équipe de l'Intercontinental Montréal on 1 Feb 2024
Thank you for the fantastic review! We're thrilled you enjoyed everything about your stay at the Intercontinental Montreal - from the super nice staff to the amazing restaurants. We appreciate your kind words and look forward to welcoming you back soon!

10/10 Excellent

susan, Saratogs Springs

Stayed 1 night in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Susan,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from L'équipe de l'Intercontinental Montréal on 1 Feb 2024
Dear Daria,Thank you for sharing your positive review of your stay at the Intercontinental Montreal! We're delighted to hear that you had a great experience with us. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon. If there's anything more we can do to enhance your next visit, please feel free to let us know. Safe travels!

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Nadine,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

Shuhui

Travelled with group
Liked: Cleanliness, staff & service, amenities
good!!!
Stayed 2 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Shuhui,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

Aoife

Stayed 4 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Aoife,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from L'équipe actuelle de l'InterContinental Montreal on 21 Jan 2024
Dear Michelle,Thank you so much for taking the time to share your positive review about your recent stay at the InterContinental Montreal. We are thrilled to hear that you had a great experience.It's truly rewarding to know that our efforts in providing excellent service and maintaining high-quality standards in our facilities were reflected in your stay. We appreciate your kind words and are delighted that you enjoyed your time with us.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to the InterContinental Montreal for another exceptional stay in the future.Warm regards,

10/10 Excellent

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the holidays!
I felt as if I was staying at the Montreal version of the Home Alone 2 hotel.
Stayed 1 night in Dec 2023
Response from L'Équipe de l'InterContinental Montreal on 18 Dec 2023
Dear François,Thank you for sharing your delightful review about your recent stay at InterContinental Montreal. We are thrilled to learn that you felt as if you were staying at the Montreal version of the Home Alone 2 hotel.Comparing our hotel to such an iconic setting is a wonderful compliment, and we're honored to have provided an experience that resonated with the charm and appeal of a beloved movie. It's fantastic to know that your stay brought about positive associations with a really good movie.We appreciate your kind words and are delighted to have contributed to a memorable experience for you. If there's anything specific you enjoyed or any preferences for your next visit, please feel free to share.Thank you for choosing InterContinental Montreal, and we look forward to the pleasure of welcoming you back for another delightful stay.Best Regards,

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear Terrence,Thank you so much for your fantastic review of InterContinental Montreal! We're delighted to hear that you had such a positive experience. Our team works hard to create memorable stays, and it's rewarding to know we've succeeded. We appreciate your kind words and hope to welcome you back for another outstanding visit in the future.Best regards,

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear guest,Thank you for your 4/5 review of InterContinental Montreal! We're thrilled you had a positive experience. If there's anything specific you loved or areas where we can improve, we'd love to know. We look forward to hosting you again.

10/10 Excellent

José

Stayed 2 nights in Dec 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear José,Thank you so much for your fantastic review of InterContinental Montreal! We're delighted to hear that you had such a positive experience. Our team works hard to create memorable stays, and it's rewarding to know we've succeeded. We appreciate your kind words and hope to welcome you back for another outstanding visit in the future.Best regards,

10/10 Excellent

José

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear José,Thank you so much for your fantastic review of InterContinental Montreal! We're delighted to hear that you had such a positive experience. Our team works hard to create memorable stays, and it's rewarding to know we've succeeded. We appreciate your kind words and hope to welcome you back for another outstanding visit in the future.Best regards,

4/10 Poor

Larry

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Luxury prices for the name only. An out-dated, dark and tired room decor.
Stayed 2 nights in Nov 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear Larry,Thank you for sharing your feedback about your recent experience at InterContinental Montreal. We appreciate your honest review and would like to express our sincere apologies that your stay did not meet your expectations.We understand your concerns about the perceived luxury prices and the room decor. We take such feedback seriously and are committed to continuous improvement. Rest assured, your comments will be shared with our team for a thorough review of our pricing structure and an evaluation of the room decor to ensure a more contemporary and inviting ambiance for our guests.We genuinely value your insights, as they help us identify areas for enhancement. If there are specific details or preferences you would like to share for a more tailored experience, please feel free to let us know. We aim to provide a comfortable and stylish environment for our guests, and your input is invaluable in achieving that goal.We hope to have the opportunity to welcome you back in the future, offering an improved and more satisfying experience.Kind regards,

10/10 Excellent

andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable and also across the metro line. Rooms are clean and comfortable. Wifi was fast. 35 min from the airport.
Stayed 3 nights in Nov 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear Andre,Thank you for taking the time to share your positive review of InterContinental Montreal. We are thrilled to hear that you enjoyed your stay and that our location, cleanliness, comfort, and fast Wi-Fi contributed to a pleasant experience.It's wonderful to know that our central location, with convenient access to both walkable areas and the metro line, suited your needs. We strive to provide a comfortable and clean environment for our guests, and we're delighted that you found our rooms to be just that.Additionally, we're pleased that the Wi-Fi met your expectations, as we understand the importance of staying connected during your stay.If there's anything else you loved about your experience or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back to InterContinental Montreal in the future.Safe travels!Best regards,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. My only disappointment was the indoor parking. I accept the rate of CAD25.00 per day, but think it is astonishing that I could not go out and in on the same day without paying an additional CAD25.00 each time I reentered!!! The only way to avoid this, I was told by the reception, was to use valet parking at CAD37.00 daily.
Stayed 3 nights in Nov 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear Anna,Thank you for your recent stay at InterContinental Montreal, and for sharing your thoughts with us. We are pleased to hear that you found our hotel to be very nice, and we appreciate your positive feedback.We understand and acknowledge your disappointment regarding the indoor parking situation. Your comments about the reentry fee are noted, and we apologize for any inconvenience this may have caused. We will certainly review our parking policies to ensure they align with the expectations of our valued guests.It's important to mention that the indoor parking is a public facility, and as such, there are certain operational considerations beyond the hotel's control. However, we will strive to communicate parking policies more clearly to our guests to avoid any surprises.We hope to have the opportunity to welcome you back in the future and provide an enhanced experience.If you have any further feedback or suggestions, please feel free to share them. Your input is instrumental in our ongoing efforts to improve our services.Best regards,

8/10 Good

Charles

Liked: Cleanliness
Property is a bit old. Actual facilities are set out in confusing way due to connecting mall. The location of the hotel in the old city is fantastic. Love the easy access to Notre Dame, Chinatown and old port.
Stayed 2 nights in Nov 2023
Response from L'équipe de l'InterContinental Montréal on 26 Nov 2023
Dear Charles,Thank you for taking the time to share your thoughts about your recent stay at the InterContinental Montreal. We appreciate your honest feedback, as it helps us understand the guest experience better.We're pleased to hear that you enjoyed the fantastic location of our hotel in the old city, providing easy access to landmarks such as Notre Dame, Chinatown, and the old port. The charm and history of the surrounding area are indeed highlights of our property.We also acknowledge your comments about the property being a bit old and the facilities being set out in a confusing way due to the connecting mall. We understand that the layout might be unconventional, and we appreciate your patience as we work to improve the overall guest experience.Your feedback is invaluable to us, and we hope that despite the mentioned challenges, you had an overall positive experience. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable stay.Thank you for choosing the InterContinental Montreal.Best regards,

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear Christopher,Thank you so much for your fantastic review of InterContinental Montreal! We're delighted to hear that you had such a positive experience. Our team works hard to create memorable stays, and it's rewarding to know we've succeeded. We appreciate your kind words and hope to welcome you back for another outstanding visit in the future.Best regards,

8/10 Good

peter, Inverness

Stayed 2 nights in Nov 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear Peter,Thank you for your 4/5 review of InterContinental Montreal! We're thrilled you had a positive experience. If there's anything specific you loved or areas where we can improve, we'd love to know. We look forward to hosting you again.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean beautiful hotel, centrally located
Stayed 2 nights in Nov 2023
Response from L'équipe de l'InterContinental Montréal on 21 Nov 2023
Thank you so much for taking the time to share your experience at Hotel InterContinental Montreal. We're thrilled to hear that you found our hotel clean and beautiful. Our team takes great pride in maintaining a high standard of cleanliness to ensure a comfortable and enjoyable stay for our guests.It's wonderful to know that our central location contributed to the overall positive impression of your stay. We understand that convenience and accessibility are crucial factors for our guests, and we're delighted that our location met your expectations.We appreciate your feedback, as it helps us understand what our guests value most about their experiences. If there are specific aspects or features that stood out to you during your stay, please feel free to share them with us. Your insights are invaluable as we continuously strive to enhance the quality of our services.We look forward to welcoming you back to Hotel InterContinental Montreal in the future. If there's anything more we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Kenneth

Stayed 2 nights in Nov 2023
Response from L'Équipe de l'InterContinental Montreal on 16 Dec 2023
Dear Kenneth,Thank you for your 4/5 review of InterContinental Montreal! We're thrilled you had a positive experience. If there's anything specific you loved or areas where we can improve, we'd love to know. We look forward to hosting you again.

10/10 Excellent

Sameh

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Service
Stayed 6 nights in Nov 2023
Response from L'équipe de l'InterContinental Montréal on 19 Nov 2023
Dear Sameh,Thank you for taking the time to share your positive experience following your stay at the InterContinental Montreal. We are delighted to learn that you enjoyed your time with us.Providing exceptional service and a memorable stay for our guests is our utmost priority, and we are thrilled to have met your expectations. Your kind words are truly appreciated and serve as motivation for our team.We look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share.Warm Regards,

10/10 Excellent

André

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from L'équipe de l'InterContinental Montréal on 19 Nov 2023
Dear Andre,Thank you for taking the time to share your positive experience following your stay at the InterContinental Montreal. We are delighted to learn that you enjoyed your time with us.Providing exceptional service and a memorable stay for our guests is our utmost priority, and we are thrilled to have met your expectations. Your kind words are truly appreciated and serve as motivation for our team.We look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share.Warm Regards,