Dear Jackie,Thank you for completing the survey regarding your recent stay at our property.We passed the message to our front desk and they are aware of their behavior and will improve in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours Sincerely,The Management

Dear Beto:Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,The Management

Dear Mustapha:Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Best Regards，Hotel Montreal Metropolitan

Dear Jacques:Thank you for completing the survey regarding your recent stay at our property. We regrated that you marked 1/5 and stated " Terrible in all meaning". Would you mind to say it specifically? Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you.Yours Sincerely,ManagementHotel Montreal Metropolitan

Dear Tobenna:We checked the entire room when the current guest leave the room( they do not have complain). We did not find any bed bug in the room.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.

Bonjour Cynthia:Merci d'avoir répondu à l'enquête concernant votre récent séjour dans notre établissement.L'hôtel est un hôtel non-fumeur. Nous ferons de notre mieux pour demander à nos clients de ne pas fumer dans l'hôtel.Au nom de toute notre équipe, je tiens à m'excuser de ne pas avoir dépassé vos attentes. Votre satisfaction est importante pour nous et nous utiliserons les commentaires que vous nous avez fournis pour mettre en œuvre des améliorations afin de garantir que nous offrons une meilleure expérience aux clients à l'avenir.Merci!Hotel Montreal Metropolitain

Dear Kevin, We sincerely apologize for the inconvenience you encountered during your recent stay. We understand your frustration and want to address your concerns accordingly. As you booked a non-refundable rate through Expedia.ca, compensation must be handled through their platform, as they handle the financial transactions.Regarding the hot water issue, we regret that we were not made aware of this during your stay. We urge guests to inform our front desk immediately of any issues, so we can rectify them promptly. Your feedback is essential, and we're committed to improving our services based on it. Please accept our apologies, and we hope to have the opportunity to serve you better in the future.

Hi Lauren, thank you so much for your review. It is clear there are some lapse in communication with our staff and housekeeping and we are happy that you brought this to our attention. We will be able to improve our standards for future stay goers. We appreciate your stay and hope to do better for you in the future.

Hi Kevin,After thorough inspection of the housekeeping logs of notes and photos that are done post every room inspection, we can see that the room that you stayed in passed its inspection completely. You checked in for 15 minutes and insisted for a refund or you would leave (to which we shared you booked a non-refundable rate with Expedia and that was not possible). If the room was not to your satisfaction, we would have been happy to change rooms for you. We hope to be able to offer that to you in the future.

Hi Lei - I see you left a 1 star rating, but no details about your experience with us. I would love to hear more about how we can serve you better.