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Reviews of Hotel de l'ITHQ

4 out of 5
Hotel de l'ITHQ
3535, rue Saint-Denis, Montreal, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 376 out of 556 reviews" "
Rating 8 - Good. 143 out of 556 reviews" "
Rating 6 - Okay. 25 out of 556 reviews" "
Rating 4 - Poor. 6 out of 556 reviews" "
Rating 2 - Terrible. 6 out of 556 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Goran Samuel, Ottawa

Stayed 1 night in Apr 2024
Response from Ryad H. - Superviseur de la réception on 27 Apr 2024
Bonjour,Nous avons remarqué que vous avez attribué une note de 1 sur 5 à votre récent séjour. Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Pourriez-vous nous en dire plus sur ce qui n'a pas été satisfaisant pendant votre séjour ? Votre avis est très important pour nous et nous aimerions comprendre comment nous pourrions améliorer nos services. N'hésitez pas à partager vos préoccupations ou suggestions avec nous. Nous sommes là pour vous écouter et prendre des mesures pour rectifier la situation. Merci, Ryad Hafiz, Superviseur de la réceptionHôtel de l’ITHQ, ITHQInstitut de tourisme et d'hôtellerie du QuébecTél. : 514 282-5120 ou 1 800 361-5111, poste 4059Hotel.superviseur@ithq.qc.caithq.qc.caRestez à l’affût des nouvelles de l’ITHQ : abonnez-vous à son infolettre!Avis de confidentialitéLe présent courriel peut contenir des renseignements confidentiels et ne s’adresse qu’au destinataire dont le nom figure ci-dessus. Si ce courriel vous est parvenu par mégarde, veuillez le supprimer et nous en aviser aussitôt. Merci.

10/10 Excellent

Louise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful experience. Very quiet.
Stayed 1 night in Mar 2024
Response from Carolyne P - Superviseure à la réception on 31 Mar 2024
Hello Louise,Thank you for staying with us. We are glad that your stay was delightful.We cannot wait to welcome back again.Kind regards,

10/10 Excellent

Nabeeha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carolyne P - Superviseure à la réception on 29 Mar 2024
Bonjour Nabeeha,Merci pour votre note 5/5! Nous espérons vous revoir très bientôt.Au plaisir,

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great hotel
Stayed 1 night in Feb 2024
Response from Carolyne P - Superviseure à la réception on 24 Mar 2024
Hello Priscilla,Thank you for staying with us,We hope to see you soon.Best regards,

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient hotel. Lovely staff. Nice breakfast.
Stayed 4 nights in Mar 2024
Response from Carolyne P - Superviseure à la réception on 24 Mar 2024
Hello Allan, We're glad you enjoyed your stay.We hope to see you soon.Kind regards,

10/10 Excellent

Océanne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Carolyne P - Superviseure à la réception on 4 Mar 2024
Hello Océanne,Thank you for your review.We cannot wait to welcome you back again!Best regards,

8/10 Good

Lyne

Liked: Amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2024
Response from Carolyne P - Superviseure à la réception on 4 Mar 2024
Hello Lyne, Thank you for staying with us. We hope to see you soon again. Kind regards,

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and upscale.
Stayed 1 night in Feb 2024
Response from Carolyne P - Superviseure à la réception on 25 Feb 2024
Hello Nancy,Thank you for your 5 star review.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

karn

Liked: Staff & service, property conditions & facilities
Stayed one night. Staff was very friendly and helpful. Underground parking is convenient. Bathroom shower etc was upscale. Rooms were clean. No carpet but ground wasn’t cold, so was ok.
Stayed 1 night in Feb 2024
Response from Carolyne P - Superviseure à la réception on 25 Feb 2024
Hello Kam,We appreciate that you took the time to review our hotel and we are happy to know that you have enjoyed your stay with us! We cannot wait to welcome you back again!Best regards,

10/10 Excellent

Carol Eve

Stayed 1 night in Jan 2024
Response from Audrey, Superviseure à la réception on 28 Jan 2024
Chère Madame Wainio,Nous sommes ravis de savoir que vous avez passé un excellent moment dans notre établissement. Ce sera un plaisir de vous revoir ! Nous restons à votre disposition pour toute demande ou besoin futur que vous pourriez avoir.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Carolyne P - Superviseure à la réception on 22 Jan 2024
Bonjour,Nous sommes ravis de recevoir votre note parfaite de 10 sur 10.Nous espérons vous revoir très bientôtCordialement,.

10/10 Excellent

Monica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mariane - Superviseure à la réception on 14 Jan 2024
Merci de votre confiance envers l'hôtel de l'ITHQ et sa relève. Au plaisir de vous accueillir parmi nous à nouveau.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location: Hotel was next to a metro station & across from a little park surrounded by Victorian homes. Breakfast was excellent. Very nice modern room. Friendly and attentive staff.
Stayed 3 nights in Jan 2024
Response from Carolyne P - Superviseure à la réception on 8 Jan 2024
Hello Carmen,Our location is truly one of our standout features.Thank you for choosing to stay with us. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite possibly the best hotel I've ever been to. From the beautiful lobby to the exceptional service to the modern room to the excellent restaurant breakfast, Hotel I'ITHQ provided a wonderful experience for our stay in Montreal. We were in town to see an Alanna Sterling - Mermaid Unicorn concert a short drive away. The hotel's parking garage added an excellent convenience. I would highly recommend it and we will definitely stay here again when we return to Montreal.
Stayed 1 night in Dec 2023
Response from Mariane - Front Desk Supervisor on 30 Dec 2023
Hello Adam, We are delighted to know how much you enjoyed your stay with us and would be delighted to have you with us again in the futur! Your comment help our students to improve themself and keep offering a service at the ITHQ high standards. Once again thank you so much. Everyone at the ITHQ wish you an happy new year.

10/10 Excellent

Behzad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Audrey, Superviseure de la réception on 24 Dec 2023
Cher M. Sayadpour, Nous sommes ravis d'apprendre que votre séjour parmi nous a été à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. N'hésitez pas à nous contacter si vous avez des demandes spécifiques pour rendre votre prochain séjour encore plus mémorable.Merci encore de votre confiance.À bientôt

8/10 Good

Trevor

Stayed 1 night in Dec 2023
Response from Audrey, Superviseure de la réception on 24 Dec 2023
Bonjour M. Dixon,Un grand merci pour avoir pris le temps de partager votre expérience avec nous. Votre retour est une véritable source de motivation pour toute nos étudiant.es. Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Bien à vous

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carolyne P - Superviseure à la réception on 17 Dec 2023
Bonjour,Merci beaucoup pour votre commentaire positif! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Nous espérons vous accueillir une nouvelle fois!

10/10 Excellent

Shyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, well maintained, excellent staff, very comfortable room, super location. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from The hotel of ITHQ on 28 Nov 2023
Thank you for your review !Looking forward to see you

8/10 Good

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay and really enjoyed the property. Service and staff were A , the location is perfect for both walking the city and public transportation (the Metro is in the same building). The rooms were adorable, we had a beautiful view, very clean and well appointed. The only thing I'd change is I'd go for a one Queen bed room instead of two, we didn't need the second bed and would have enjoyed a bit of extra room to move around - not the hotel's fault at all, I booked that way, just would do different next time. I would recommend L'ITHQ to anyone and we will definitely be back!
Stayed 3 nights in Nov 2023
Response from Carolyne P - Superviseure à la réception on 26 Nov 2023
Dear Mia,Thank you for taking your time to give us a Feedback.We can't wait to welcome you back again!Best regards,

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Carolyne P - Superviseure à la réception on 26 Nov 2023
Bonjour Jenny,Merci d'avoir séjourné dans notre établissement.À très bientôt!

8/10 Good

Germaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hôtel ITHQ on 19 Nov 2023
Merci d'avoir pris le temps de nous laisser une note !À bientôt, l'hôtel de l'ITHQ

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern tasteful and practical decor
Stayed 1 night in Nov 2023
Response from Hotel ITHQ on 14 Nov 2023
Thank you for your review, we really appreciate it and we hope that you will come back really soon !

10/10 Excellent

Hooman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel ITHQ on 12 Nov 2023
Thanks for your grade !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel ITHQ on 12 Nov 2023
Thanks for your grade !

8/10 Good

Bradley, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautifully designed. Shower has a rainfall shower head. No tub. There was an umbrella in the closet which I used during my stay. Balcony to get some fresh air and look around, or have coffee out there if the weather is warm. Little Nespresso coffee maker. Hot breakfast is very good. Indoor underground parking was very easy to use. Would recommend.
Stayed 3 nights in Oct 2023
Response from Hotel ITHQ on 12 Nov 2023
Thank you for your detailed review, we really appreciate it! And we hope that you will come back really soon in our hotel !

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No room service, ice maker broken or shut off.
Stayed 1 night in Nov 2023
Response from Hotel ITHQ on 12 Nov 2023
Thank you for informing us of these issues, we will be more careful.Looking forward to see you !

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location.
Stayed 4 nights in Oct 2023
Response from Carolyne P - Superviseure à la réception on 5 Nov 2023
Hello Monica.We are glad that you loved our location.We cannot wait to welcome you back again!Best regards,

10/10 Excellent

NANCY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so helpful and nice! Easy indoor parking. Adjacent to metro station. Refillable water stations.
Stayed 1 night in Oct 2023
Response from Carolyne P - Superviseure à la réception on 22 Oct 2023
Hello Nancy,Thank you for your kind review.We cannot wait to welcome you again!Best regards,

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carolyne P - Superviseure à la réception on 22 Oct 2023
Bonjour Anne,Merci pour votre note 10/10. À très bientôt.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around.
Best hotel experience I’ve had in a long time… No excuses about Covid, lack of help, etc. Just delightful service extremely comfortable beds beautiful view, excellent breakfast. And a very helpful, friendly and complaining. Staff was extraordinarily helpful and friendly… room was immaculate. decor was sleek, modern, no fuss, but with everything you could possibly need. Shower with its waterfall and hand spray Was so relaxing! And the bed mattress!!!….don’t know what it was, but it was like sleeping on marshmallows after a long day. Highly highly recommend.
View from a pillow!
Stayed 2 nights in Oct 2023
Response from Carolyne P - Superviseure à la réception on 29 Oct 2023
Hello John,We're overjoyed to learn that your experience with us was as soft and comforting as marshmallows! Your kind words make our day, and we can't wait to host you again whenever your travels bring you our way.Kind regards,

10/10 Excellent

Anna S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5star stay
We were amazed at the hotel, the service and food. The room and people were exceptional. We were really spoiled.
Stayed 4 nights in Sep 2023
Response from Carolyne, Hotel de l’ITHQ on 2 Oct 2023
Hello Anna,We were glad to have you with us. Thank you for your review!Best regards,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Plateau Mont Royal
Great location that for lots of walking and eating during a short trip to Montreal. Student/trainees were doing a great job.
Stayed 1 night in Sep 2023
Response from Carolyne, Hotel de l’ITHQ on 2 Oct 2023
Hello Katherine,Thank you for staying with us.We can’t wait to have you back again with us!Kind regards,

10/10 Excellent

Ali

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had our dog with and it was such a nice place and nice staff during our short stay.
Stayed 1 night in Sep 2023
Response from Carolyne P - Superviseure à la réception on 27 Sept 2023
Hello Mr Ali, Thank you for taking the time to write about your experience. It will be our pleasure to welcome you back anytime you visit our beautiful city. Kind regards,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel & will make it my go-to spot when visiting Montreal in the future. I had the best breakfast of my trip here and the brioche raisin rolls are absolutely sublime. Love helping these eager young hospitality students.
Stayed 1 night in Sep 2023
Response from Carolyne, Hotel de l’ITHQ on 2 Oct 2023
Hello Wendy,Thank you for your review. We aim to offer the best services to our customers. Once more thank you for staying with us!Kind regards,

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très accueillant et adapté aux personnes à mobilité réduite Très bien situé dans Montréal
Stayed 3 nights in Sep 2023
Response from Carolyne P - Superviseure à la réception on 27 Sept 2023
Bonjour Christine,Tout le plaisir était pour nous de vous recevoir! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Notre équipe s'efforce toujours de fournir un service exceptionnel. Nous espérons vous accueillir à nouveau bientôt !

10/10 Excellent

brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit at I'ITHQ
A friend and I spent one night at the hotel I'ITHQ in Montreal. It was a great experience. This hotel is associated with a school of hospitality so everyone working there is a student at the school. There were a couple minor mistakes made, but they were quickly corrected. The second bed in the 2 bed rooms is a Murphy bed which we were a bit concerned about but it had a thick mattress and was very comfortable. Breakfast was very nice with a lot of options. Parking available underground for a reasonable price. The hotel is not in old town if that is your destination. It was very convenient for our visits to the jean talon market, botanical gardens, Mount royal and Fairmount bagels. Hotel looked and smashed clean and updated. They have only around 40 rooms so it fills up quickly. If you want to be in that area, I highly recommend.
Stayed 1 night in Sep 2023
Response from Carolyne P - Superviseure à la réception on 12 Sept 2023
Hello Brenda, Thank you so much for your review! Our team was delighted to hear you had a great experience.We cannot wait to host you again.Kind regards,

6/10 Okay

Gregg

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Carolyne P - Superviseure à la réception on 12 Sept 2023
Bonjour Mr Gregg,Merci d'avoir séjourner parmi nous.Nous espérons vous accueillir encore une prochaine fois.Cordialement,

10/10 Excellent

ALIYEH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Carolyne P - Superviseure à la réception on 12 Sept 2023
Hello Aliyeh, Thank you for your five-star review! Our team was greatly pleased to hear you had a positive experience .We hope to see you soon again.Best regards,

10/10 Excellent

Nitya

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend!
Stayed 4 nights in Sep 2023
Response from Hôtel de l'ITHQ on 5 Sept 2023
Thank you for taking the time to review our hotel dear guest! We are so proud of your rating! Please do come back to visit us soon at Hôtel de l'ITHQ!

2/10 Terrible

Nevin

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Hôtel de l'ITHQ on 5 Sept 2023
Cher client, Tout d'abord, nous tenons à vous remercier d'avoir pris le temps de laisser un commentaire concernant votre séjour à notre hôtel. Votre avis est extrêmement important pour nous, car il nous permet d'améliorer constamment la qualité de nos services. Nous sommes sincèrement désolés d'apprendre que votre expérience parmi nous n'a pas été à la hauteur de vos attentes. Nous prenons prenons vos commentaires très au sérieux et nous aimerions avoir l'occasion de discuter de vos préoccupations de manière plus détaillée pour mieux comprendre ce qui n'a pas fonctionné pendant votre séjour. Si cela vous convient, nous serions ravis de vous inviter à nous contacter directement au 514-282-5111 afin que nous puissions discuter de vos préoccupations plus en profondeur et trouver des solutions pour vous satisfaire pleinement. Cordialement, Brishna, Hôtel de l'ITHQ

10/10 Excellent

rajwant

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff!!
Stayed 1 night in Sep 2023
Response from Hôtel de l'ITHQ on 5 Sept 2023
Dear guest,We are always happy to hear what your valued guests have to say about their experience at the Hôtel de l'ITHQ.I am thrilled to see that you enjoyed your stay, we hope to see you again very soon. Sincerely,Hôtel de l'ITHQ

8/10 Good

ngan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Julie Lasanté on 16 Mar 2020
Nous vous remercions d'avoir pris le temps d'évaluer notre hôtel! Au plaisir de vous accueillir de nouveau très bientôt à l'Hôtel de l'ITHQ!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Julie Lasanté on 18 Mar 2020
We appreciate that you took the time to review our hotel dear guests and happy to know that you have enjoyed your stay with us! Please do come back to visit us soon at Hotel de l'ITHQ!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The room was in excellent condition with all amenities. Breakfast was exceptional! Would definitely stay again at this hotel.
Stayed 1 night in Feb 2020
Response from Julie Lasanté on 9 Mar 2020
We are so grateful for your generous comments dear guests! Thank you! We are proud to read that you would come back to visit us again!! We look forward to welcoming you back to Hôtel de l'ITHQ very soon!

10/10 Excellent

Elizabeth, washington dc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and quiet hotel in an excellent location close to shops, transport, restaurants, etc.
Stayed 1 night in Feb 2020
Response from Julie Lasanté on 9 Mar 2020
We appreciate your kind review dear guest, thank you very much for sharing your experience with us! We hope to welcome you back very soon to Hôtel de l'ITHQ!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful to deal with. The hotel is located well and is very easy to get too.
Stayed 2 nights in Feb 2020
Response from Julie Lasanté on 9 Mar 2020
Thank you for your generous comments dear guests! We are so proud to read that your stay was up to your expectations! We will share your comments with all of our staff! We hope to welcome you back soon to Hôtel de l'ITHQ!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Ageing hotel with excellent service
Ageing hotel with excellent service. Staff was lovely - easy check-in and check-out. Rooms are nice enough but could do with a facelift. The bed was comfortable, and a variety of pillows were provided to guarantee a good sleep. Other furniture around the room along with the bathroom could do with a renovation but overall this was a nice enough stay for the price. The location is wonderful - the Sherbrooke station is underneath the building and the airport bus is one Metro stop away. The main room was impeccably clean, but the bathroom had a couple of stray hairs (including one coming out from the shower drain and one by the toilet). Other than that no complaints.
Stayed 1 night in Feb 2020
Response from Julie Lasanté on 9 Mar 2020
We appreciate your comments dear guests, they are important to us, rest assured that we will follow up with our cleaning staff. You will be happy to know that we will be renovating our rooms very soon! We hope that you will come back to see our new designs which we are certain you will love! Thank you once again for your comments, we look forward to your next visit to Hôtel de l'ITHQ!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place, amazing location. Complimentary breakfast is a wonderful addition
Stayed 1 night in Feb 2020
Response from Julie Lasanté on 13 Feb 2020
We greatly appreciate your comments dear guests, thank you very much! We hope to welcome you back to Hôtel de l'ITHQ very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Julie Lasanté on 13 Feb 2020
Thank you for taking the time to review our hotel dear guests! Your rating is much appreciated! We look forward to welcoming you back to Hôtel de l'ITHQ once again very soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a metro stop and nice views from room.
Stayed 2 nights in Feb 2020
Response from Julie Lasanté on 7 Feb 2020
Thank you for taking the time to review our hotel dear guest! We certainly hope to welcome you back very soon to Hôtel de l'ITHQ!