Front of property

Reviews of Fairmont The Queen Elizabeth

4.5 out of 5
Fairmont The Queen Elizabeth
900 Boulevard Rene Levesque West, Montreal, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 638 out of 1136 reviews" "
Rating 8 - Good. 243 out of 1136 reviews" "
Rating 6 - Okay. 127 out of 1136 reviews" "
Rating 4 - Poor. 81 out of 1136 reviews" "
Rating 2 - Terrible. 47 out of 1136 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Mauvaise vu, chambre petite, seulement une douche, dispendieux, beaucoup d attrape argent
Stayed 2 nights in May 2024
Response from Maria on 10 May 2024
Monsieur Daniel,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur Daniel, nos salutations distinguées.Cordialement,L’Équipe du Service à la Clientèle

2/10 Terrible

Arthur

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was by far the worst experience I have ever had at the Fairmont! I reserved 3 rooms to find out that they sold 2 of rooms and the hotel had no more rooms available. We had to sleep in our cars because we had no where to sleep. The manager told me that the rooms were not reserved and when I showed him the email confirmation he took my phone deleted the email and told me there was no email with my confirmation. I had to go get the email in my deleted items to show him only for him to tell me that it was not his problem and to contact Expedia. On top of all of this the Fairmont is refusing to reimburse for the rooms that I did not get and they are calling it a no show! I do not think I will ever book at a Fairmont again.
Stayed 1 night in May 2024

6/10 Okay

Garry

Beds very comfortable. Walls are thin - no privacy in the bathroom and could hear neighbours talking. Bathroom fan did not work . Light bulb missing on the bed . Had to pay for wifi and for keeping luggage safe for a few hours after check out . (These items are free in hotels close by .) Hotel is overrated at $400 plus for a small 2 bed room .
Stayed 1 night in May 2024
Response from Maria on 6 May 2024
Dear Mr. Garry,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience. Rest assured that we have taken the appropriate measures to address your comments in order to prevent any future occurrence.Concerning your comment related to the wifi, we would like to mention that wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 Excellent

Noe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from Maria on 6 May 2024
Dear Noe,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth.We hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

Darquise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Maria on 6 May 2024
Dear Darquise,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth.We hope to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team

8/10 Good

yusuf

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Apr 2024
Response from Maria on 6 May 2024
Dear Yusuf,Thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay as always. Only thing I’d say is they need to get more security. We encountered an addict in the Miri g that had clearly slept on the conference floor. My wife felt quite unsafe in the elevator with him
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maria on 2 May 2024
Dear David,We would like to thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, and layout. We had the junior suite. No microwave was a down fall. Also, personal use of mini fridge is subject to a fee which is something that is unmentioned. My second time staying, it’s in a great location.
Stayed 3 nights in Apr 2024
Response from Maria on 29 Apr 2024
Dear Ms. Lisa,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to have the opportunity to welcome you again during your next visit to Montreal. Sincerely,The Guest Relations Team

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Response from Maria on 29 Apr 2024
Dear Clarke,Thank you very much for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maria on 29 Apr 2024
Dear Ms. Lydia,Thank you very much for the review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maria on 29 Apr 2024
Dear Sandy,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

MARIO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with plenty of coffee/dining options. Super helpful staff!
Stayed 2 nights in Apr 2024
Response from Maria on 26 Apr 2024
Dear Mario,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Maria on 23 Apr 2024
Dear Mr. Jeffrey,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

Marc-André

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Apr 2024
Response from Maria on 23 Apr 2024
Dear Marc-Andre,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

ROUZI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed
Stayed 2 nights in Dec 2023
Response from Maria on 22 Apr 2024
Dear Rouzi,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

Nathalie

Stayed 1 night in Apr 2024
Response from Maria on 10 May 2024
Dear Nathalie,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long line at check in with staff standing around talking.
Stayed 1 night in Apr 2024
Response from Maria on 18 Apr 2024
Dear Mr. Michael,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your check-in experience. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from Maria on 8 May 2024
Dear Chris,Thank you for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

4/10 Poor

Begum

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location. Hotel is outdated. They charged us the full price of the room again even though we had paid in full since we used Expedia to book.
Stayed 2 nights in Apr 2024
Response from Maria on 18 Apr 2024
Dear Begum,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincere apologies related to your invoices.. Rest assured that we have taken the appropriate measures in order to prevent any future occurrence.We hope that you will present us the opportunity to welcome you again in the near future. Sincerely,The Guest Relations Team

10/10 Excellent

Elizabeth

The location was ideal for our venue
Stayed 1 night in Apr 2024
Response from Maria on 17 Apr 2024
Dear Ms. Elizabeth,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

4/10 Poor

Tom, Dunnville

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lock to room didn't work, 4 trips to front desk to make new keys to no avail. security took lock apart at 11:30pm. not a good experience.
Stayed 1 night in Apr 2024
Response from Maria on 16 Apr 2024
Dear Mr. Tom,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincerest apologies about your experience with the lock to your room. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 Excellent

Jerrish

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay with great view
Stayed 1 night in Apr 2024
Response from Maria on 16 Apr 2024
Dear Jerrish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattresses were great, connected to Gare Centrale, walking distance to many restaurants (Dunns was delicious). Room was modern and updated, hallways were refreshed (8th floor). Apparently they have a barbie room.
Stayed 1 night in Apr 2024
Response from Maria on 16 Apr 2024
Dear Mr. Eddie,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maria on 15 Apr 2024
Dear Guest,Thank you very much for the great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Great atmosphere. Great place to stay
Stayed 1 night in Apr 2024
Response from Maria on 15 Apr 2024
Dear Mr. David,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maria on 15 Apr 2024
Dear Darryl,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 Good

Ian, Surrey

Stayed 1 night in Apr 2024
Response from Maria on 30 Apr 2024
Dear Ian,Thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 Excellent

Eugenio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. Price of hotel was fair. price of additional services extreme.
Stayed 3 nights in Apr 2024
Response from Maria on 8 Apr 2024
Dear Mr. Eugenio,We would like to thank you for your review of our hotel.We are pleased that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 2 nights in Apr 2024
Response from Maria on 8 Apr 2024
Dear Ms. Kimberly,We would like to thank you for your review of our hotel.We are delighted to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

Sasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and room cleanliness is superb!
Stayed 1 night in Apr 2024
Response from Maria on 8 Apr 2024
Dear Sasha,Thank you very much for your great review of our hotel.We are delighted to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

2/10 Terrible

Vito

Stayed 1 night in Apr 2024
Response from Maria on 29 Apr 2024
Dear Mr. Vito,Thank you for having taken the time to submit a review of our hotel.We hope to have the opportunity to better serve next time.Sincerely,The Guest Relations Team

6/10 Okay

Raymond, Halifax

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Been staying here for years. Disappointed today with a $350 room where they wanted to have me pay an extra 16.40 for internet. Really! Do better.
Stayed 1 night in Apr 2024
Response from Maria on 8 Apr 2024
Dear Mr. Raymond,We would like to thank you for your review of our hotel.We would like to mention that Wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope to have the chance to welcome you again in the future. Sincerely,The Guest Relations Team

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from Maria on 25 Apr 2024
Dear Mark,Thank you for your great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

6/10 Okay

Anisha

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Maria on 8 Apr 2024
Dear Ms. Anisha,Thank you for having taken the time to send a review of our hotel.We hope to better serve you during your next visit.Sincerely,The Guest Relations Team

6/10 Okay

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful city, but the price was way too expensive for the room we stayed in. The room was very small and very typical at an upscale price. We try and stay once a year, but this will be the last year unless prices improve dramatically.
Stayed 1 night in Mar 2024
Response from Maria on 4 Apr 2024
Dear Mr. Geoffrey,Thank you for taking the time to complete a survey following your recent stay at Fairmont The Queen Elizabeth.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

4/10 Poor

Paul

Travelled with family
Disliked: Staff & service, amenities
Need to work on staff
Stayed 3 nights in Dec 2023
Response from Maria on 1 Apr 2024
Dear Mr. Paul,Thank you very much for taking the time to share your comments regarding your recent stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your experience. Rest assured that we have taken the appropriate measures to address your comment to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 Excellent

Francesca

Stayed 1 night in Mar 2024
Response from Maria on 1 Apr 2024
Dear Francesca,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

6/10 Okay

Antony, london

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality rooms and nice central location. Not rating higher as disgraceful for a hotel like this to charge an additional fee to leave your bag for a few hours. Also hotel bar was somewhat understaffed - albeit when you get served, the staff are great!
Stayed 5 nights in Mar 2024
Response from Maria on 3 Apr 2024
Dear Mr. Anthony,We would like to thank you for having sent a review of our hotel.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

robyn

Stayed 1 night in Mar 2024
Response from Maria on 18 Apr 2024
Dear Robyn,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

2/10 Terrible

Caroline

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointing
Stayed 1 night in Mar 2024
Response from Maria on 25 Mar 2024
Dear Ms. Caroline,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maria on 21 Mar 2024
Dear Ms. Danielle,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 Good

Eileen

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Their fire alarm systems malfunctioned at midnight and caused an alarm. We evacuated and had to run around outside with our kids in our pjs. They did not manage the situation well at all. No information, no one directing. They acted as if everything was normal
Stayed 3 nights in Mar 2024
Response from Maria on 18 Mar 2024
Dear Ms. Eileen,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience with the fire alarm. Rest assured that we have taken the appropriate measures to address your comments in order to improve the experience in these cases.Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quick and easy valet, food, concierge, check in and we did fast check out
Stayed 1 night in Mar 2024
Response from Maria on 18 Mar 2024
Dear Ms. Kathleen,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

Olivia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel great place to stay with kids ! The pool is a great benefit along with quick room service . Comfy beds
Stayed 1 night in Feb 2024
Response from Maria on 15 Mar 2024
Dear Ms. Olivia,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were exceptional. From the reception desk, concierge, and bellman. Extremely courteous, pleasant and helpful. Valet parking was very simple and convenient. Great location.
Stayed 3 nights in Mar 2024
Response from Romane Duplessy on 11 Mar 2024
Bonjour Jennifer,Thank you so much for the great review! We're delighted to hear that our staff, from the reception desk to the concierge and bellman, exceeded your expectations with their exceptional service. We truly appreciate your kind words and hope to welcome you back soon!Sincerely, Romane Duplessy, Assistant Front Office Director

10/10 Excellent

David, Belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very clean, staff are extremely professional, close to the Bell Centre and restaurants. Great coffee shops in main lobby too. After the game went to the hotel bar for a few drinks and once again the staff were awesome! Would highly recommend this hotel for any stays in downtown Montreal. This hotel is always my first choice when in Montreal.
Stayed 1 night in Mar 2024
Response from Maria on 11 Mar 2024
Dear Mr. David,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 Excellent

Heather

Travelled with family
Such an amazing hotel excellent staff that are very helpful
Stayed 1 night in Mar 2024
Response from Romane Duplessy on 11 Mar 2024
Bonjour Heather,Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel and found our staff to be excellent and helpful. We look forward to hosting you again in the future!Sincerely, Romane Duplessy Assistant Front Office Director

8/10 Good

Stessy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area from central station is not so kid friendly if you have car seats or strollers as there is no elevators only escalators .
Stayed 1 night in Mar 2024
Response from Maria on 4 Mar 2024
Dear Guest,Thank you for having taken the time to complete a review of our hotel.We hope to welcome you again during a next trip to Montreal.Sincerely,The Guest Relations Team

6/10 Okay

Gordon

Liked: Cleanliness
Disliked: Amenities
Maybe it’s a small thing but I’ve stay in cheap hotels which give you some biscuits with your coffee They Not in the minibar Have biscuits on sensers Plus no coffee but expresso And the kettle (good to have) Is like glued to the wall Do they think I’m going to steal it?
Stayed 3 nights in Feb 2024
Response from Maria on 29 Feb 2024
Dear Mr. Gordon,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We would like to mention that we provide indeed coffee pods as well as tea in the rooms for our guests. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team