Reception

Reviews of Auberge Manoir Ville Marie

2.5 out of 5
Auberge Manoir Ville Marie
3130 Rue Sainte-catherine E, Montreal, QC

Reviews

7.4

Good

Rating 10 - Excellent. 272 out of 1015 reviews" "
Rating 8 - Good. 361 out of 1015 reviews" "
Rating 6 - Okay. 190 out of 1015 reviews" "
Rating 4 - Poor. 106 out of 1015 reviews" "
Rating 2 - Terrible. 86 out of 1015 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anousha

Liked: Cleanliness, staff & service
The cleaning staff was very warm and caring, the receptionist too always listen to our query. A big thanks to all staffs....
Stayed 4 nights in Mar 2024
Response from JF on 26 Mar 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Tuan M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, friendly service
Stayed 1 night in Mar 2024
Response from JF on 26 Mar 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

4/10 Poor

Hamidreza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JF on 19 Mar 2024
"Thank you for taking the time to leave us a review.It is important for us to know what our customers think of us in order to improve the customer experience. We are taking notes and will seek to fill in our gaps.We are working hard to resolve any issues and hope that on your next stay, we can provide you with an even better experience."

10/10 Excellent

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for something fancy, you’re going to be disappointed. But this place is an excellent no-frills place with cheap rooms that are clean with comfy beds and everything you need. Definitely would recommend
Stayed 1 night in Mar 2024
Response from JF on 19 Mar 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

6/10 Okay

Bryson

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Wasn’t bad staff was nice, every room is different so not really the same as the pictures.
Stayed 2 nights in Mar 2024
Response from JF on 19 Mar 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

6/10 Okay

Homa

Business traveller
Liked: Cleanliness, amenities
The room does not have an electric kettle, Microwave,and coffee maker.
Stayed 2 nights in Mar 2024
Response from JF on 19 Mar 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 Excellent

Maitri

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from JF on 19 Mar 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

2/10 Terrible

Jean Eno

Disliked: Cleanliness, staff & service, property conditions & facilities
The owner of this property is a crook, a stealer who did not consider the Haiti situation preventing a client to fly with Air transat canceling his flight to reimburse him his week stay reservation through Expedia ( combined flight hotel reservation). I would recommend people to watch out before reserving with this Hotel since there is no Flex in their policy my eyes. You have an accident, a death in the family a civil war an uprising somewhere which prevent you to come they just don't care and eat your money totally. Such hotel Expedia should remove them on their list
Stayed 7 nights in Mar 2024
Response from Stephane on 14 Mar 2024
Dear Jean, we are deeply sorry to hear of your distressful situation. The last message we had from you was that your flight was cancelled but that you were going to check-in anyway. Please be aware that your direct communications with Expedia are not shared with us and we, as a hotel, do not have any control over your airline reservation. There are applicable terms and conditions with every reservation and they are often clearly stated during the reservation process. Tragic events like the one you are facing often fall under "extraordinary circumstances" according to Expedia. And if it does, could warrant a full refund. We suggest keeping in touch with Expedia to see if the situation in Haiti will be classified as an "extraordinary circumstance" as the situation evolves. Please be also aware that credit cards often offer benefits such as "travel insurance". They would normally reimburse all your expenses.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Room was clean.
Stayed 1 night in Mar 2024
Response from JF on 13 Mar 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Aishwarya

Liked: Staff & service, property conditions & facilities
The neighbourhood felt a little unsafe. The stay was short and good. I didn't know French so the guy at the reception did his best to communicate in English, I am grateful for that. Breakfast was included, the variety and amount was great!
Stayed 2 nights in Mar 2024
Response from JF on 13 Mar 2024
We appreciate your kind words and hope to have you with us again very soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The staffare really accommodateing, helpful & sweet.
Stayed 1 night in Mar 2024
Response from JF on 5 Mar 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Matshediso Sue

Stayed 1 night in Dec 2023
Response from JF on 5 Mar 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JF on 29 Feb 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Old building converted into a hotel. Decent breakfast. Top marks for key/card less entry. Little far from the core, took 30 min transit ride to Place des arts.
Stayed 1 night in Feb 2024
Response from JF on 27 Feb 2024
We appreciate your kind words and hope to have you with us again very soon!

10/10 Excellent

Umaasuthan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Feb 2024
Response from JF on 21 Feb 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Paule

Stayed 3 nights in Feb 2024
Response from JF on 20 Mar 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

10/10 Excellent

Hilary

Travelled with partner
Liked: Amenities
Lovely staff gave us a good welcome and information about the place and the area . Place is simple and no frills but perfect and clean and all we need to have a great stay here in Montréal! Very pleasant place! We will come back for sure. And parking is free! And a metro quite close by ( 10 minutes walk)
Stayed 1 night in Feb 2024
Response from JF on 13 Feb 2024
We appreciate your kind words and hope to have you with us again very soon!

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed in is in need of a handyman
Stayed 2 nights in Feb 2024
Response from JF on 13 Feb 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good breakfast..exelent value for the money you pay
Stayed 1 night in Feb 2024
Response from JF on 13 Feb 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel and the staff was amazing
Stayed 2 nights in Feb 2024
Response from JF on 8 Feb 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No front desk workers overnight
Stayed 4 nights in Feb 2024
Response from JF on 6 Feb 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

6/10 Okay

Thuy thi

Stayed 1 night in Jan 2024
Response from JF on 6 Feb 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 Excellent

Manoj

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from JF on 6 Feb 2024
We appreciate your kind words and hope to have you with us again very soon!

10/10 Excellent

Mamadu Alpha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from JF on 31 Jan 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Iossif

Liked: Cleanliness, staff & service, property conditions & facilities
Online checking tooo complicated
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
Thank you for your kind review! We are so blessed to have had such wonderful guests! We hope to see you again soon.

2/10 Terrible

Caterina

Disliked: Staff & service, property conditions & facilities
Just horrible. Definitely NOT a boutique hotel. No one at the front desk but yet there's a sign asking for tips. My room felt like I was in a dorm room. Nothing comfy about it, no decor at all. Bathroom was gross. Bath towels were not bright white but greyish. Bed was comfortable but the sheets were stiff and awful. Continental breakast is served in a cold basement. Stale bread, croissants, bagels etc. Horrible experience.
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
"I'm deeply sorry to hear about your bad experience. I will bring this forward to management for them to act on it."You had a room that had been freshly painted and redone, so not much decor as of yet. We are an eco-friendly hotel, therefore, we do not use products that are harmful to the environment such as bleach. All our sheets are 100% cotton as well.

10/10 Excellent

Lakhai

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing much I can say it’s a really good soot
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
Thank you for your kind review! We are so blessed to have had such wonderful guests! We hope to see you again soon.

10/10 Excellent

Ramachandran

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to many things.
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Devon

Stayed 1 night in Jan 2024
Response from JF on 20 Mar 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

10/10 Excellent

Philippe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great for the price, can't complain.
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Umaasuthan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Yannick

Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

6/10 Okay

Ayisha

Travelled with family, Travelled with partner
In my experience, the breakfast was enjoyable, and the lady at the reception provided exceptional service. However, there were some issues with the AC not working during the night, and the room size was a bit cramped. Overall, it was an okay stay with both positive and challenging aspects.
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

8/10 Good

Zhassulan

Liked: Cleanliness, staff & service
Roim is quite good, but bathroom was not so good.
Stayed 1 night in Jan 2024
Response from JF on 30 Jan 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 Excellent

Rhymma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in Dec 2023
Response from JF on 30 Jan 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Madhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly
Stayed 1 night in Dec 2023
Response from JF on 30 Jan 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, free parking, friendly host, clean rooms, great value!
Stayed 1 night in Dec 2023
Response from JF on 30 Jan 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

KASING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is ok
Stayed 3 nights in Dec 2023
Response from JF on 30 Jan 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Tanya

Stayed 1 night in Dec 2023

4/10 Poor

Zhassulan

Liked: Staff & service
Disliked: Property conditions & facilities
Pas d'assez de lumières.
Stayed 1 night in Dec 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool building, small but clean rooms. Would stay there again
Stayed 1 night in Dec 2023
Response from JF on 30 Jan 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Zhassulan

Liked: Cleanliness, staff & service, amenities
For a given price, everything was good enough, however, at some point, this place can offer more proper towels...
Stayed 1 night in Dec 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JF on 5 Dec 2023
Thank you for your kind review! We are so blessed to have had such wonderful guests! We hope to see you again soon.

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!! Highly recommended!!
Stayed 1 night in Dec 2023
Response from JF on 5 Dec 2023
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the baskets that were in the bathroom holding the face cloth and “what passed for toiletries”. The face cloth was stained. The ceiling in the dining room looked like it was going to fall down in places. There were no signs and limited staff to show where the dining room was. They advertised a continental breakfast included but the breakfast they served looked like they went to the closest Depanneur and picked up whatever carbohydrates they could find. Stale bagels. Cheap sandwich meats. No fresh fruits. The stairs leading in and out are dangerous almost fell down them 3 times. Went down for breakfast staff was asleep on one of the couches. They were rude for the exception of 1 staff member. The ice was provided in trays where guests had to refill themselves additionally there were bugs in the trays. The heat was not on in the room I stayed in the winter. There was no one manning the counter when we arrived. Waited 20 minutes and had to call the number for someone to come to the front desk and code to doors had to be entered repeatedly.
Response from JF on 30 Nov 2023
"We deeply regret you had such a negative experience and couldn't provide you with the stay you deserve. It's important for us to know these types of things so we can act upon them and improve our guest experience.We will notify the administration immediately. "

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, amenities
Ive stayed there 3 times over the yrs the place needs to be updated and cleaned has gone down more each time i have stayed there. The building seem secure and its a mixed area industrial and residential
Stayed 3 nights in Nov 2023
Response from JF on 5 Dec 2023
"Thank you for taking the time to leave us a review.It is important for us to know what our customers think of us in order to improve the customer experience. We are taking notes and will seek to fill in our gaps.We are working hard to resolve any issues and hope that on your next stay, we can provide you with an even better experience."

4/10 Poor

Isaac

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Very rude guy who hang up on me twice when i called him to confirm my reservation the day before i checked in. Called him again to ask his name and said he wouldn't relieve his name and blindly hang up. Guess he was drunk. Reported at the time of check-in to the lady and didn't care about it. Guess this is a regular habit of this property do to all their customers. Will NEVER EVER recommend to anyone. Lights wont work in few areas and never had switch to the fan when the room was HOT and staff looked for a fan and said that i can open the windows if needed when it was around -5 degrees centigrade. Super horrible experience 😢
Stayed 1 night in Nov 2023
Response from JF on 29 Nov 2023
"Thank you for taking the time to write. We are deeply sorry for providing you with such a bad experience. You deserve better and we will have management investigate the case. We are working hard to address all issues and we hope that, if you ever give us another chance, we could provide you with the stay you deserve. "

6/10 Okay

Bryan

Stayed 3 nights in Oct 2023
Response from JF on 29 Nov 2023
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JF on 21 Nov 2023
Thank you for your kind review! We are so blessed to have had such wonderful guests! We hope to see you again soon.