Reception

Reviews of Wind Creek Casino & Hotel Montgomery

3.5 out of 5
Wind Creek Casino & Hotel Montgomery
1801 Eddie L Tullis Rd, Montgomery, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 362 reviews" "
Rating 8 - Good. 77 out of 362 reviews" "
Rating 6 - Okay. 27 out of 362 reviews" "
Rating 4 - Poor. 18 out of 362 reviews" "
Rating 2 - Terrible. 20 out of 362 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Feneshia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Bedbugs
Stayed 1 night in May 2024
Response from Derrick on 15 May 2024
Hi there, thank you for bringing this to our attention. We're deeply sorry for any inconvenience caused by this issue. Rest assured, we take this matter seriously and are currently investigating and taking necessary steps to address it. Your feedback is valuable, and we're committed to ensuring a pleasant experience for all our guests. Please feel free to reach out if you have any further concerns. Thank you for your understanding.

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick and seemless..
Stayed 1 night in May 2024
Response from Wind Creek Staff on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, staff very friendly and professional. Slots was good to me too (smile).
Stayed 1 night in May 2024
Response from Wind Creek Montgomery on 11 May 2024
We are delighted to hear that you enjoyed your stay. We hope to see you again soon. Thank you for choosing Wind Creek Montgomery!

6/10 Okay

KEN

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Enjoyed the property and hotel but the staff at check in was rather rude and continued to be arrogant and rude when we came back through with our luggage.
Stayed 1 night in Apr 2024
Response from Derrick on 9 May 2024
Hello, I thank you for choosing our property to accommodate you during your travels to the area. I would like to apologize for the service you received at check in. Our mission is to provide you with the best possible experience. We hope this does not deter you from visiting us during future travels to the area.

4/10 Poor

Danielle Alvin

Business traveller
Bathroom nasty room was not clean. I feel your paying too much money to stay in a nasty room.
Stayed 1 night in May 2024
Response from Wind Creek Montgomery on 9 May 2024
We are sorry to hear of the inconveniences during your stay. Our mission is to provide a clean, safe and secure environment for our guests. We welcome your feedback and will address this issue accordingly.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Clark on 8 May 2024
Thank you so much! We hope to see you again.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2024
Response from Clark on 8 May 2024
Thank you so much! We hope to see you again.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff.
Stayed 2 nights in Apr 2024
Response from Wind Creek Montgomery on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jerry

Travelled with family
Room was never cleaned in my 3 day stay.
Stayed 3 nights in Apr 2024
Response from Wind Creek Montgomery on 19 Apr 2024
We are sorry to hear of the inconveniences during your stay. Our mission is to provide a clean, safe and secure environment for our guests. We welcome your feedback and will address this issue accordingly.

10/10 Excellent

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel with quant accommodations.
Stayed 1 night in Apr 2024
Response from Wind Creek Montgomery on 19 Apr 2024
We appreciate your feedback. Thanks for staying with us at Wind Creek Montgomery!

4/10 Poor

Bronwyn

Business traveller
Disliked: Cleanliness
It was fine for a quick overnight stay but not somewhere I would return to while traveling through.
Stayed 1 night in Apr 2024
Response from Wind Creek Montgomery on 18 Apr 2024
We are sorry to hear that you did not enjoy your stay with us. We do appreciate your feedback.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful landscaping and excellent lighting on the parking area
Stayed 1 night in Apr 2024
Response from Wind Creek Montgomery on 16 Apr 2024
Thanks so much for your feedback. We appreciate your response!

10/10 Excellent

Carlette

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best hotel casino in Montgomery Alabama. Every time we travel there we stay there as often as we can and if we don't stay there we always go there to enjoy the atmosphere.
Stayed 1 night in Apr 2024
Response from Wind Creek Montgomery on 16 Apr 2024
Thanks so much for your feedback. We appreciate your response!

2/10 Terrible

Douglas

Disliked: Staff & service
The check in staff was great but all others were rude and made us feel like we were a huge inconvenience when trying to order food or drinks.
Stayed 1 night in Apr 2024
Response from Clark on 8 Apr 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you encountered while attempting to order food and drinks. Providing exceptional service is paramount to us, and it's disheartening to learn that we fell short of your expectations in this regard.Rest assured, your feedback has been shared with our team for immediate review and improvement. We are committed to addressing these issues and ensuring that every guest receives the courteous and attentive service they deserve.We value your patronage and hope to have the opportunity to regain your trust on your next visit.Warm regards,

8/10 Good

bryon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff wasn't as friendly as they should be. The room was spacious and clean.
Stayed 2 nights in Mar 2024
Response from Wind Creek Montgomery on 21 Mar 2024
Thank you for your response. We would like to apologize for your experience. We can assure you that the issue will be addressed. We hope this does not deter you from visiting with us again!

10/10 Excellent

Deandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wind Creek Montgomery on 22 Mar 2024
We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from dowens on 18 Mar 2024
Good afternoon. I would like to thank you for choosing Wind Creek Casino and Hotel to accommodate you during your travels to the city of Montgomery. We thank you for your review and hope you will choose us for future travels.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. If you go for the casino, be aware they are level 2 / bingo style. Stayed on Saturday and was difficult to actually play due to the amount of people.
Stayed 1 night in Mar 2024
Response from dowens on 18 Mar 2024
Good afternoon. I would like to thank you for choosing Wind Creek Casino and Hotel to accommodate you during your travels to the city of Montgomery. We thank you for your review and apologize for it being difficult to play due to the volume of guest. We hope you will continue to choose us for future travels.

4/10 Poor

Anna

Liked: Property conditions & facilities
The clerk at check in was unpleasant. The hotel does not provide soap or any other toiletries unless you ask for it. The carpet in the room was not clean and it was “crunchy “ in spots. Decent room but dark and depressing decor.
Stayed 1 night in Mar 2024
Response from Wind Creek Montgomery on 9 Mar 2024
We apologize for the unpleasant experience during your stay. We hope this does not deter future stays with us. We accept your feedback and we will work to improve on those issues.

10/10 Excellent

ADONICA, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALWAYS HAVE A GOOD TIME EVERY TIME I HAVE SPENT THERE.
Stayed 4 nights in Feb 2024
Response from Wind Creek Montgomery on 9 Mar 2024
Thanks for your response. We love to take care of our guest and welcome you to a clean, safe and comfortable environment. We look forward to seeing you again very soon!

10/10 Excellent

Dawn

Travelled with partner
Everything was nice!
Stayed 2 nights in Feb 2024
Response from Wind Creek Montgomery on 5 Mar 2024
Thank you so much for your feedback. We hope to see you again soon!

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For $300 a night we at least expected a clean room. The room was dirty with carpet stains and chairs stains. Feet stuck to dirty carpet. Furniture was beat up with large areas of finish missing. Bathroom ceiling had goo dripping from it and there was hair in the sink and the underside of toilet seat was not clean. Wall paper was stained. Hallways and elevator extremely dark. Parking signage was very difficult to understand. This was worst hotel we have ever stayed in.
Stayed 1 night in Mar 2024
Response from Wind Creek Montgomery on 4 Mar 2024
Thank you for your feedback. We apologize for your experience. Providing a clean and safe environment is what we strive for. Please note, your comments are very important to us, and each will be addressed.

10/10 Excellent

LaDriah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was extremely night. The room was clean. Just over all 100
Stayed 1 night in Feb 2024
Response from Wind Creek Montgomery on 27 Feb 2024
Thanks for your response. We are pleased to hear you enjoyed your stay!

4/10 Poor

Linsey

Travelled with family
Disliked: Amenities, property conditions & facilities
Smelled of drugs. People were sleeping in their cars in the parking lot. Curtains were stained and room smelled bad.
Stayed 1 night in Feb 2024
Response from Clark on 24 Feb 2024
I'm truly sorry to hear about your experience, Ms. Linsey It sounds incredibly uncomfortable and not at all reflective of the standards we strive to maintain. We deeply apologize for any inconvenience or discomfort you encountered during your visit. Your feedback is invaluable to us, and we're taking immediate steps to address these issues. We regret that we fell short of that during your stay. Please know that we are available 24/7 at the desk anytime you feel uncomfortable and would be happy to assist you and address your needs promptly.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wind Creek Montgomery on 27 Feb 2024
Thanks for your response. We appreciate your feedback!

10/10 Excellent

Gloria

Stayed 1 night in Feb 2024
Response from Wind Creek Montgomery on 21 Mar 2024
Thanks for your feedback. We hope you visit us again soon!

10/10 Excellent

Rodrae

Stayed 1 night in Feb 2024
Response from Wind Creek Montgomery on 21 Mar 2024
Thanks for your feedback. We hope you visit us again soon!

8/10 Good

Gwendolyn

Travelled with family, Travelled with partner
Liked: Amenities
Very nice room.
Stayed 1 night in Feb 2024
Response from Wind Creek Montgomery on 13 Feb 2024
We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Wind Creek Montgomery on 2 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay!

10/10 Excellent

Jeffrey

Business traveller
Nice and clean.
Stayed 1 night in Jan 2024
Response from Wind Creek Montgomery on 31 Jan 2024
We are pleased to hear that you enjoyed your stay with us. Thanks for visiting.

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Jan 2024
Response from Wind Creek Montgomery on 27 Jan 2024
We are excited to hear you enjoyed your stay with us. We hope you visit us again soon!

4/10 Poor

Janet

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Wind Creek Montgomery on 27 Jan 2024
Your feedback is very important to us. Thanks for your response.

8/10 Good

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Wind Creek Montgomery on 27 Jan 2024
Thanks for providing feedback. We are happy to hear that you enjoyed your stay!

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had good view from the big window. Staff were super friendly. Definitely will be back.
Stayed 1 night in Jan 2024
Response from Wind Creek Montgomery on 17 Jan 2024
We are delighted to hear you enjoyed your stay. We look forward to seeing you again.

6/10 Okay

debra

Stayed 1 night in Jan 2024
Response from Wind Creek Montgomery on 16 Jan 2024
We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

Avan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Wind Creek Montgomery on 21 Dec 2023
We are happy to hear you enjoyed your stay! Thanks for your feedback..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean, service was great, the casino was fun. The rooms were nice
Stayed 1 night in Dec 2023
Response from Wind Creek Montgomery on 19 Dec 2023
We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Wind Creek Montgomery on 12 Dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

10/10 Excellent

Kimmily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wind Creek Montgomery on 12 Dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

8/10 Good

Beverly

Stayed 2 nights in Dec 2023
Response from Wind Creek Montgomery on 12 Dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wind Creek Montgomery on 12 Dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

10/10 Excellent

YahDiynah

Stayed 2 nights in Nov 2023
Response from Wind Creek Montgomery on 19 Dec 2023
We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

Leki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Room and hotel was very clean
Stayed 1 night in Nov 2023
Response from Wind Creek Montgomery on 28 Nov 2023
We are happy to hear you enjoyed your stay. Thank you for your feedback!

8/10 Good

Lourdes I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think that eating options should be improved.
Stayed 1 night in Nov 2023
Response from dowens on 28 Nov 2023
Hello. Thank you for making us aware that our eating options need improving. We apologize that our four selections of dining did not meet your expectations. We hope you will return and try our fine dining, contemporary, and our in-room dining. We here at Wind Creek Casino and hotel thrive on meeting our guest expectations.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from Wind Creek Montgomery on 28 Nov 2023
We are pleased to hear you enjoyed your stay. Thank you for your feedback!

10/10 Excellent

Angelique, Hopkinsville, KY 42240

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. The decor was nice, easy to check-in, and the food was great!
Stayed 1 night in Nov 2023
Response from Wind Creek Montgomery on 19 Nov 2023
We appreciate your feedback. Hope to see you again soon!

10/10 Excellent

Jerream

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wind Creek Montgomery on 7 Nov 2023
Thanks for staying with Wind Creek Montgomery. We appreciate your feedback!

10/10 Excellent

Kewana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the room waa just like the website pictured it
Stayed 1 night in Nov 2023
Response from Wind Creek Montgomery on 6 Nov 2023
We appreciate your feedback. Thanks for staying with Wind Creek Montgomery!

8/10 Good

Gloria

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wind Creek Montgomery on 3 Nov 2023
Thanks for staying with Wind Creek Montgomery. We appreciate your feedback!

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Wind Creek Montgomery on 19 Nov 2023
Thanks for staying with us. We appreciate your feedback!