I was on the road, evacuating from New Orleans after Hurricane Ida and on my way to your hotel, when I received a call telling me my room was no longer available. I had talked to the hotel previously to make sure late arrival was guaranteed, but nevertheless you did not honor that commitment. In one word — AWFUL. This all happened at about 5pm, after I had been working all day in the heat with no power to pack my dog and me to evacuate. And because everyone from my area was evacuating, it was almost impossible to find another room. YOU SHOULD BE ASHAMED OF YOURSELVES.