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Reviews of Doubletree by Hilton Hotel Montgomery Downtown

4 out of 5
Doubletree by Hilton Hotel Montgomery Downtown
120 Madison Ave, Montgomery, AL

Reviews

7.8

Good

Rating 10 - Excellent. 338 out of 846 reviews" "
Rating 8 - Good. 266 out of 846 reviews" "
Rating 6 - Okay. 116 out of 846 reviews" "
Rating 4 - Poor. 70 out of 846 reviews" "
Rating 2 - Terrible. 56 out of 846 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked the parking area to be fenced in if I’m going to have to pay $27 for overnight parking.
Stayed 1 night in May 2024

2/10 Terrible

Nicky

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Stayed 1 night in Apr 2024

10/10 Excellent

Sarah, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service
Everything was good until they accused me of smoking in a room and charged me an extra $250… I don’t even smoke at all that’s the sad part the lady said she was going to call me back with evidence and I never received the call and they still have my money
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Amenities
We enjoyed our stay. We felt very safe, the area was quiet, and staff was amazing. The only thing we had that we didn’t expect was no fridge in the room. This wasn’t a huge inconvenience, but something we didn’t plan for.
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Frederick, FORTSON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

4/10 Poor

Janelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

candi

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2023

10/10 Excellent

DEDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff,
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Stayed 1 night in Jan 2024

8/10 Good

Belinda

Stayed 1 night in Jan 2024

4/10 Poor

Tomeka

Stayed 1 night in Jan 2024

10/10 Excellent

Shadashai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

HB

Stayed 1 night in Dec 2023

6/10 Okay

Ralph

Travelled with family
Average hotel
It was a very average hotel...no microwave or refrigerator in the room. The microwave was in the lobby and very dirty.
Stayed 1 night in Dec 2023

4/10 Poor

ashley

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Never again
Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023

6/10 Okay

Kathleen

Stayed 1 night in Oct 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was super friendly and helpful. The lobby is beautiful.
Stayed 2 nights in Sep 2023

8/10 Good

Patrice

Business traveller
Disliked: Amenities
My room was a little dirty, the floor had somethings on it like maybe they had not vacuumed the room. The shower gel was completely out. I think they should make sure to check the shower gel before each person checks in. To pay for parking and cant find parking is not good. I was offered under the building after I parked on the street.
Stayed 1 night in Sep 2023

6/10 Okay

Marilyn

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2023

4/10 Poor

Jackie

Disliked: Staff & service, property conditions & facilities
sticky carpet, sticky floors. Need to add to humidifier to get the moisturizer building.
Stayed 1 night in Sep 2023

8/10 Good

Matthew R, GIRARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the loud karaoke one night it was pleasant
Stayed 4 nights in Jul 2023

4/10 Poor

Karen, Gulf Breeze

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Deltra

Stayed 2 nights in Aug 2023

2/10 Terrible

Travis

Stayed 2 nights in Aug 2023

6/10 Okay

Antoinette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
EXTRA MONEY
Be prepared to pay a deposit fee of 200.00 when checking into your room. This is an additional fee and 14.00 for self parking in parking lot of hotel. Regardless that your room is prepaid. Don't leave your room early and return before check out time, cleaning staff will assume you've checked out and turn your items in room to main desk, telling them you left early. Cleaning staff doesn't communicate with front desk and visa versa on if you are still checked in. They also get upset when you return. There are no notices information on prepaid rooms requiring deposits. Also it take at least a week before refunding your deposit.
Stayed 1 night in Aug 2023

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Kenneth, Los Angeles

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place gets a c - Staff was nice, hotel was a little rough around the edges, nowhere to eat around the hotel on a summer sunday night...
Stayed 1 night in Jul 2023

6/10 Okay

Nelda

Stayed 2 nights in Jul 2023

4/10 Poor

Laurie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Will not stay again.
Not a clean place. Very run down. Blood splattered all over the wall in the bathroom. No other rooms available to ask to change rooms. Two bath towels in room and both were dirty. Half a roll of TP was all in the room. Did not look cleaned. No water pressure from shower. Beds were comfortable & sheets seemed clean. No microwave in rooms. Next morning woke up to smell of natural gas. Was reported and we were leaving at that time anyway.
Stayed 1 night in Jul 2023

2/10 Terrible

Aaron

Travelled with family
Stayed 1 night in Jun 2023

10/10 Excellent

al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and relaxing.
Stayed 3 nights in Apr 2023

6/10 Okay

Ali

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Amellia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, the best stay I've ever had at any hotel. I will definitely be staying there again.
Stayed 2 nights in Apr 2023

4/10 Poor

Julie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
First, when I booked, it said it slept 4 but it only slept 2. I had to sleep on the floor. This is where i came in contact with the roaches. Also there was poop in the toilet when we first arrived in the room. The bed stuck way out passed the mattress at the foot of the bed so myself and my daughter hurt our shin and knees. Breakfast was supposed to be free but they charged $35. It was literally the worst experience. I travel a lot and I'm a Hilton Honors member and this was horrible.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michelle

Stayed 1 night in Mar 2023

10/10 Excellent

Willow

Stayed 1 night in Mar 2023

8/10 Good

Richard, ROCKVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and bathroom were fine. The heating/cooling was fine. The lighting in the room was too low. One of the chairs was shabby. A stuffed chair in the corner had no adjacent light, so could not sit in the chair and read. I was wakened three times during my stay with loud talking outdoors. The cement at the car entrance is badly cracked and needs repair.

10/10 Excellent

Peggy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was very helpful getting me a cab. Transportation in Montgomery, AL is very bad. She was really wonderful

10/10 Excellent

Sandra, Anderson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not too bad, not the best though.
Overall was not a bad stay, great location to all things Montgomery. However, the place could use a bit of attention to detail regarding trash in the parking lot, rooms appear 1/2 cleaned and front service was minimal considering the number of folks checking in - my stay wasn’t able to be accommodating to what I paid for due to housekeeping so I ended up with a smaller room with double beds.
Stayed 1 night in Dec 2022

10/10 Excellent

Alie

Stayed 1 night in Dec 2022

2/10 Terrible

Adam

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Felt unsafe during my stay. Do not recommend.

8/10 Good

Melissa

Travelled with group
Liked: Staff & service, property conditions & facilities
The parking for the hotel was easy to access as it was a flat lot, however I did not expect to be charged for each parking pass. The room was fine, we were missing some items in our bathroom and I tried to call the front desk, but the phone in our room also did not work. Not a huge inconvenience. The front desk was very busy with calls every time I went through the lobby and the employee did a great job of handling the phone while attending to guests in person at the desk. I did have to wait in the lobby for a few hours to take work related meetings because my room was not ready when I arrived. The bar/restaurant area had many dirty tables that appeared to not have been wiped down since the last service.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 3 nights in Nov 2022

8/10 Good

Tiffany

Travelled with family
Liked: Staff & service
Needs a little minor issue repaired
The bathroom had a hair in it. But did not look to be cleaned as I thought it could be. The overall smell of hotel was amazing, but I also feel that the sheets need to be updated alone with the pillow and pillow cases. Sink hot water took a lil for it to get hot also
Stayed 1 night in Oct 2022