Room, 1 King Bed, Accessible | Egyptian cotton sheets, premium bedding, desk, laptop workspace
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Reviews of Capitol Inn And Suites

2 out of 5
Capitol Inn And Suites
743 Madison Ave, Montgomery, AL

Reviews

5.6
Rating 10 - Excellent. 12 out of 72 reviews" "
Rating 8 - Good. 11 out of 72 reviews" "
Rating 6 - Okay. 16 out of 72 reviews" "
Rating 4 - Poor. 13 out of 72 reviews" "
Rating 2 - Terrible. 20 out of 72 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Han Jin, New York

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was not good. Dirty floor, dirty bathroom, dirty sticky refrigerator and area dont seem safe.
Stayed 1 night in Nov 2023

2/10 Terrible

Lyn

Stayed 1 night in Jun 2023

2/10 Terrible

Sam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Simon

Handy to sights.spacious rooms.
Stayed 2 nights in Nov 2022

2/10 Terrible

Elisha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here!
Everything was NASTY. There was a big pile of dirt in the shower, there were cockroaches, I woke up and had bites all over me, not sure what from. We slept uneasy all night but it was non refundable so we stayed. We woke up and left at about six in the morning, went to turn right and there was a bunch of cops and a dead body laying in the street. Heck of a way to wake up, for sure. When I booked I thought it was in prattville, and it was downtown Montgomery. It was awful.
Stayed 1 night in May 2022

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Leia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a large bug on the bathroom floor. Bed looked as though it had been slept in before I got there. The room door didn’t lock. This is a ghetto place to stay in downtown Montgomery. Pictures don’t match actual room conditions.
Stayed 1 night in Dec 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was a breeze! I literally walked in, handed the guy my ID, he copied it and handed me a key, and I walked to my room. I wish they could all be like that.
Stayed 1 night in Sep 2021
Response from Bob on 5 Sept 2021
Thank you for your business and review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Bob on 31 Aug 2021
Thank you for your business. We glad to serve you.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything about the place. It didn't provide secure rooms. The bed was hard and very uncomfortable. The towels were hard and old. Television was broken couldn't even watch anything. It was a very bad experience to stay there and would not recommend it.
Stayed 1 night in Aug 2021
Response from Bob on 29 Aug 2021
Sorry about that But you need to speak with the front desk. You never did that. Nobody can know if there is nothing told to . We appreciate your business Thank u for staying

10/10 Excellent

Kerry

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Staff was helpful. Room relatively clean, but overall condition run down, shabby. Not a very pleasant stay.
Stayed 1 night in Jul 2021

2/10 Terrible

Bruce

Stayed 1 night in Jun 2021
Response from Bob on 19 Jun 2021
I got this review because I did not allow pets, and he wanted to have the dogs with them. He didn't look on hotels policies, whether it is pet friendly or not.guest has to be look on the hotel policies

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a fair price. Central to the city so if you are there to see the Civil Rights stuff, it is a great choice!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was great he let us check in early and everything!
Stayed 1 night in Apr 2021

6/10 Okay

Alesha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Was close to the venue that I attended. Carpet was sticky. One bed had spots on the sheets.
Stayed 2 nights in Mar 2020

6/10 Okay

Jimmy

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Was good for my purpose. I was in town for 1 night, just needed a bed and a shower. It is an old school motor lodge.
Stayed 1 night in Feb 2020

2/10 Terrible

CarlDoerner, Barnet, VT

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room had bags of coffee but no pot and no cups. It lacked any toilet tissue. It had one shampoo packet for two guests for two nights. The bathtub is quite slippery and lacks any handhold devices.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Positives: located within walking distance to historic sights, memorials, and points of interest Negatives: linen cleanliness questionable; Poor plumbing and room maintenance- (toilet flushing noise; loud noise in bathroom when light is on) Broken sink, bath, toilet fixtures; No information materials such as phone # to call the front desk; No - Do Not Disturb - signage for door; No adequate bath amenities; Leftover toilet tissue roll; No adequate towel supply; Iron board but no iron; No wake upcall device such as a radio clock; Broken coffee maker and no complimentary coffee packets; WiFi strength only for phones;
Stayed 1 night in Nov 2019

2/10 Terrible

Cindy, Montgomery, AL

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I had a two-night reservation late November of 2019. I was checked in by the female owner; very nice and friendly. I unloaded by bags and left to run errands. When I returned, I noticed that there was an ironing board set up right in front of an adjoining door to the adjacent room. This door had a doorknob but no latch and swung freely. I reached through to the other door and could turn the knob. There was no lock on my side to prevent anyone from entering my room from the adjoining room. I went to the office and told the owner I didn't feel safe as my door did not latch nor lock. He stated the second door was screwed closed from the adjacent room. Told him I have no way of knowing/verifying that was true. He said I could check out - he didn't offer another room or other solution. When pressed, he said he could prove it to me but not then as his baby was asleep. I left the office and returned to my room to pack up. He returned and took me to the adjoining room to show me the security. It was a thin strip of metal with two phillips-head screws. I told him anyone with a screwdriver could have access to my room if they wanted to come in. He again said I could check out. I packed up my bags and returned to the office to request a refund. He stated it would have to be processed by Expedia as the reservation was made through Expedia. Twice, I have called Expedia to have the charges refunded. The owner, Mr. Patel, has refused the refund both times even though he
Stayed 2 nights in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new fav
It was extremely quiet staff professional and reasonable rates I stayed several days and the no special rate for extended stay is a bite in the wallet but that bite was made up by the round clock 2 person staff and and quietness
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
Close to downtown Convenient parking Spacious roo
Stayed 2 nights in Nov 2019

8/10 Good

Roz, Washington DC

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cheap and clean. Works perfectly if you're looking for a cheap motel to stop on a road trip. Close to downtown / state capitol etc.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was advertised as accessible. It was not even remotely accessible!
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Older place than surrounding hotels. I didn't realize it was older than advertised.
Stayed 1 night in Jul 2019

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed
Clean, affordable, and within walking distance of many major attractions (just not on a really hot day!). I’d stay here again for sure.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable but from there it was downhill
Stayed 2 nights in Apr 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Joan, Tucson, AZ

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk seemed annoyed that we wanted a second key. When we got to the room, the first thing we noticed was an overwhelming musty smell. There was a single chair that was filthy. None of the outlets seemed to work. (We found out later we had to flip a switch to turn them on.) We didn't stay and are seeking a refund which the owner refuses. Frankly, I would rather eat the wasted room rate than stay at this hotel.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

Teri

Disliked: Staff & service, property conditions & facilities, room comfort
Keep it on the DL!!
If you want to save money stay here...BUT keep in mind that this motel has two stars for a reason. Ask the locals...they will share the reputation of the clientele. Keep it on the DL!!
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

4/10 Poor

ross

Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunate
Just generally old and dirty. There was dried food all over the tv remote and a wash cloth from a previous guest was still in the tub. I cannot believe I spent $100 for that night’s stay.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty. Staff took the towels and didn’t replenish them for me.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room! Clerk was very helpful. Enjoyed my stay and was allowed to leave early due to unforseen evetns.
Stayed 1 night in Jan 2019

4/10 Poor

Alex

Liked: Room comfort
Disliked: Staff & service
Great if you are only wanting Cheap Room
This hotel didn't have many pictures and I now see why! It was not attractive on the outside and looked more like a run down apartment complex instead of a hotel. The parking lot had many available spots available thinking that it was not busy but I think it was more because all the guest/tenants were walking in and out of the area. The room was not bad, it was heated well but in the bathroom only 2 towels were there. We made due with 3 of us. But there was a used Q tip on the floor which was an eye sore. The beds were OK but nothing special. The next day, housekeeping did not clean the room but not a deal breaker. However we did need towels the next morning and I could not find any housekeeping staff at 8am so I went to front desk but no one came to the desk. I came back at 8:30 or so and was able to get the towels. Last thing, the door didn't shut well and if not careful could have been left open if not pulled very tightly. I would not recommend to others but it was the cheap room at the location we needed for this trip. Next time, I will make reservations earlier to stay somewhere else.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic motel. Clean, quiet and secure. Great location for sightseeing.
Stayed 8 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Easy check in. Staff friendly and helpful. Parking easy. Room clean and tidy. Bathroom clean but plumbing needed tidying up.
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing
I was disappointed that the hotel room locked the basics: like toilet paper and a trash can. Service was rather cold and unfriendly.
Stayed 1 night in Nov 2018

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient, Clean, Cheap and Cheerful.
Large rooms, colourfully decorated, not stylish but clean and serviceable. Friendly and helpful check-in and check-out. Room had Wifi, TV, fridge and coffee maker (though no coffee, milk or sugar sachets). Very convenient location for downtown tourist attractions and restaurants.
Stayed 1 night in Nov 2018