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Reviews of NH Collection Monterrey San Pedro

4 out of 5
NH Collection Monterrey San Pedro
Av Jose Vasconcelos 402, San Pedro Garza García, NL

Reviews

7.8

Good

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus Leonardo

Travelled with partner
Disliked: Staff & service
No tenían servicio a habitación por fuga de gas y en el buffet de desayuno nadie te atiende
Stayed 1 night in May 2024
Response from Guest Relations on 28 May 2024
Querido Leonardo,Primero que nada me gustaria agradecer que nos haya compartidos sus comentarios por medio de la plataforma de Expedia, Me gustaria ofrecerle una disculpa por los inconvenientes causados durante su estadia, sepa usted que todas las areas de oportunidad que nos comparte son de suma prioridad para nuestro equipo de operaciones,Esperemos nos brinde la oportunidad de recueprar su confianza y darle la bienvenida nuevamente,Saludos,Querido Leonardo,Primero que nada, quisiera agradecer que nos haya compartidos sus comentarios por medio de la plataforma de Expedia, Me gustaría ofrecerle una disculpa por los inconvenientes causados durante su estadía, sepa usted que todas las áreas de oportunidad que nos comparte son de suma prioridad para nuestro equipo de operaciones,Esperemos nos brinde la oportunidad de recuperar su confianza y darle la bienvenida nuevamente,Saludos,

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations on 20 May 2024
Estimada María, Gracias por la excelente calificación que nos brinda, esperamos darle la bienvenida en un futuro cercano,Saludos,

10/10 Excellent

Bruno

Stayed 1 night in Apr 2024
Response from Guest Relations on 23 May 2024
Querido Bruno,Gracias por la excelente calificación que nos brinda, esperamos recibirlo nuevamente en su próxima visita al norte del país,Saludos,

8/10 Good

Maria, Marietta

Business traveller
Some of their workes! Very nice and others not confiable!
Stayed 8 nights in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Maria, Thank you for your comments through the Expedia platform, we are very excited to show you our new facilities, we hope to see you in the near future,Greetings,

10/10 Excellent

jose fernando estrada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy agusto el hotel
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Querido Jose,Gracias por haber dedicado unos instantes a compartir su experiencia por medio de la plataforma de Expedia. Estamos muy contentos al saber que disfruto su estancia y que cumplimos con sus expectativas,Esperamos darle la bienvenida en su próxima visita al norte del país, Estamos para servirle siempre,

10/10 Excellent

Cristina

Stayed 1 night in Apr 2024
Response from Guest Relations on 10 May 2024
Querida Cristina,Gracias por la excelente calificacion que nos comparte, estamos muy contentos al saber que disfruto de su estadia,Saludos,

4/10 Poor

Rodolfo

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Location is the best
Stayed 3 nights in Feb 2024
Response from Guest Relations on 16 Apr 2024
Dear Rodolfo, thank you for taking a few moments to share your comments and rating of our hotel.If there is anything I can help you with, please let me know,Greetings

10/10 Excellent

Farid, houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best staff at my checkin, it was a very good experience.
Stayed 1 night in Apr 2024
Response from Guest Relations on 5 Apr 2024
Dear Farid,We are very happy that your experience was satisfactory, I will gladly share your comments with my colleagues to continue motivating and inspiring them to offer excellent service.Greetings

8/10 Good

Bruce, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Guest Relations on 30 Mar 2024
Dear Bruce, thank you for taking a few moments to share your kind comments,Greetings

10/10 Excellent

ALICIA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato desde que entramos , buena ubicación , restaurantes cerca
Stayed 1 night in Mar 2024
Response from Director on 26 Mar 2024
Estimado Alicia;Agradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel, me da gusto leer la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Rick, Ketchum

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, well located within Monterrey. Excellent staff, and the rooms are spacious, modern, impeccably clean. The co-location with a retail mall, makes it worthy of 5 stars in all categories.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 15 Mar 2024
Dear Rick,We appreciate your comments and we are pleased to know that you enjoyed your stay in our completely remodeled rooms and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s at the hearth of San Pedro Many options for dinner and shopping
Stayed 1 night in Mar 2024
Response from Director on 2 Mar 2024
Dear GuillermoThank you very much for your comments regarding our hotel NH Collection Monterrey San Pedro. We hope that you will grant us another opportunity and that we will see you at one of our hotels in the future.

8/10 Good

Andres, Houston

Stayed 2 nights in Feb 2024
Response from Director on 20 Mar 2024
Estimado Andrés;Agradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

2/10 Terrible

Pilar

Disliked: Cleanliness, staff & service, property conditions & facilities
Tardaron mucho al hacer el check in, el mantenimiento y la limpieza de la habitación terribles, al abrir la cama, estaba llena de cabello, pelos, la experiencia en este hotel fue terrible No lo recomiendo y es una pena porque la ubicación es muy buena.
Stayed 1 night in Feb 2024
Response from Guest Relations on 26 Feb 2024
Estimada Pilar, Por favor, acepte mis más sinceras disculpas por no haber podido cumplir con nuestros estándares habituales durante su reciente estancia. Hemos tomado nota de sus comentarios sobre la limpieza en su habitacion y quiero asegurarle que sus comentarios han sido compartidos con el departamento de ama de llaves, tomándose las medidas para garantizar que estos asuntos se corrijan de manera inmediata.Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional y, por lo tanto, esperamos tener la oportunidad de mejorar su experiencia en un futuro cercano.Gracias de nuevo por su tiempo.

10/10 Excellent

Nelda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy beds and very welcoming staff
Stayed 1 night in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Nelda,Thank you for taking a few moments to share your impression of your recent experience.We appreciate your review and we are pleased to know that we met your expectations. Thank you for your kind words to our team members,Please feel free to share this feedback with them and the rest of the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my room... the M
Stayed 1 night in Feb 2024
Response from Director on 24 Feb 2024
Dear guest, I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

Axel

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Director on 20 Feb 2024
Estimado Axel; Para nosotros será siempre un gusto ser sus anfitriones, agradezco la evaluación que deja en la página de Expedia.com después de haber visitado NH Collection Monterrey San PedroDeseamos pronto volver a verle pronto, será un gusto tenerlo en casa nuevamente. ¡Estamos para servirle siempre!

8/10 Good

Ilse

Stayed 2 nights in Feb 2024
Response from Director on 20 Mar 2024
Estimada IlseAgradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

WENDY

Stayed 1 night in Feb 2024
Response from Director on 20 Mar 2024
Estimada Wendy;Agradezco el tiempo que tomo para dejar su evaluación en la página de Orbitz.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

ADRIANA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 6 nights in Feb 2024
Response from Director on 17 Feb 2024
Dear Adriana;I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and location!
I enjoyed very much my stay. The location of this hotel is perfect as you are within walking distance from La Arboleda, the best commercial place in town. The staff was amazing and they gave a room upgrade to make my stay even better!
Stayed 2 nights in Feb 2024
Response from Director on 19 Feb 2024
Dear Oscar;I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

Oscar

Business traveller
Liked: Staff & service, amenities
On going construction/ renovation
Stayed 1 night in Feb 2024
Response from Director on 16 Feb 2024
Dear Óscar;I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

NATI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Relations on 15 Feb 2024
Estimada Nati, agradezco la calificación que le brindas a tu reciente estancia en Nh Collection Monterrey San Pedro, espero nos brinde nuevamente la confianza de hospedarse con nosotros en un futuro cercano, recuerde que estamos para servirle siempre,Saludos,

10/10 Excellent

ERNESTO, EAGLE PASS

Liked: Cleanliness, staff & service, property conditions & facilities
All the personnel were very kind!!!!
Stayed 1 night in Feb 2024
Response from Guest Relations on 13 Feb 2024
Dear Ernesto, We appreciate your review and we are pleased to know that we met your expectations. Thank you for your kind words to our team members,Please feel free to share this feedback with them and the rest of the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.

6/10 Okay

Frank, Saltillo

Stayed 1 night in Jan 2024
Response from Director on 20 Mar 2024
Estimado FrankAgradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel.Deseamos muy pronto volver a recibir.

6/10 Okay

Omar

Liked: Cleanliness, staff & service, amenities
Do not have parking lot, we need to pay extra esch day, the tv dors not work correctly, the image was horrible and has only 12 channels
Stayed 5 nights in Jan 2024
Response from Director on 23 Jan 2024
Dear Omar;First I would like to thank your feedback. Feedback like yours is very important to us, as it helps to continually monitor and improve our guest services. Also I want to apologize we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay, and based on your comments I am disappointed to learn that we fell short of your expectations.

8/10 Good

Omar

Stayed 1 night in Jan 2024
Response from Director on 13 Jan 2024
Estimado Omar;Agradezco el tiempo que se tomó en hacernos llegar su sentir al hospedarse en NH Collection Monterrey San Pedro. En nombre de mi equipo le agradecemos una vez más y deseamos muy pronto volver a recibirle y tener oportunidad de atenderle. Gracias,.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director on 10 Jan 2024
Estimado Juan;Agradezco el tiempo que tomo para dejar su evaluación en la página de Hoteles.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Angelina, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Dec 2023
Response from Guest Relations on 16 Apr 2024
We appreciate your rating, we are pleased to know that you enjoyed your stay and that we met your expectations.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Greetings

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Eva Sanchez / Guest Relations on 6 Jan 2024
Gracias querido Leonardo, por tu puntuacion!!

10/10 Excellent

MARIO ALFONSO CANTU

Stayed 1 night in Dec 2023
Response from Director on 18 Dec 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto leer la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Ricardo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Director on 18 Dec 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Hoteles.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Angelina, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent!
Stayed 1 night in Dec 2023
Response from Director on 5 Dec 2023
Estimada Angelina;Agradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Monterrey San Pedro la página de Expedia.com. Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de Monterrey, será un placer atenderle.

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Director on 5 Dec 2023
Estimado Huesped;Agradezco se haya tomado tiempo en responder a la encuesta de satisfacción después de haberse hospedado en el Hotel, veo con tristeza no hemos cubierto su expectativa y las calificaciones que hemos obtenido han sido bajas. Estaremos trabajando en mejoras constantes en el hotel.Deseo poder recibirle nuevamente y ser su anfitrión en un próximo viaje a la Ciudad de Monterrey, para nosotros será un placer atenderle.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director on 5 Dec 2023
Estimado AlbertoAgradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Monterrey San Pedro la página de Hoteles.com. Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de Monterrey, será un placer atenderle.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive and cards to cards sold at the hotel to park not always work properly
Stayed 8 nights in Nov 2023
Response from Director on 28 Nov 2023
Dear JorgeI would like to thank you so much for the time you have dedicated to share your experience you had in NH Collection Monterrey San Pedro. I value immensely you’re your time to let us know how you felt. Our main purpose is offer a service to align with the guests needs. I hope to have the opportunity to see you again at the hotel. Ready to serve you always!

10/10 Excellent

Rie

Stayed 3 nights in Nov 2023
Response from Director on 18 Dec 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Isabel

Stayed 1 night in Nov 2023
Response from Director on 18 Dec 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Elena

Stayed 1 night in Nov 2023
Response from Director on 12 Dec 2023
Estimada Elena;Agradezco el tiempo que se tomó en compartir su evaluación referente a su estadía en el Hotel NH Collection Monterrey San Pedro en la página de Google.com Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia el norte del país, será un placer atenderle. Estamos para servirle siempre!

2/10 Terrible

Luis E Flores

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 2 nights in Nov 2023
Response from Eva Sanchez / Guest Relations on 21 Nov 2023
Querido Luis, gracias por haber tomado de su valioso tiempo y calificar lo que fue tu estancia con nosotros, lamento que en esta ocasión no cumpliéramos con sus expectativas, espero en un futuro cercano nos brinde la oportunidad de recuperar su confianza en nuestro hotel. Me reitero a sus órdenes,Saludos

10/10 Excellent

FERNANDO

Stayed 1 night in Nov 2023
Response from Eva Sanchez / Guest Relations on 13 Nov 2023
Querido Fernando, gracias por la calificación que nos brindas, estamos muy contentos al saber que tu experiencia con nosotros logro cumplir sus expectativas,Saludos

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, staff is friendly and helpful. We had some inconveniences due to the property being at full capacity and our “king” bed room was not available. After speaking with management they were able to arrange a new room the day after we checked in. Breakfast is delicious and well served for the price.
Stayed 4 nights in Nov 2023
Response from Eva Sanchez / Guest Relations on 13 Nov 2023
Estimada Adrianne, muchas gracias por tomar de su valioso tiempo al compartirnos sus comentarios. Estamos muy contentos de saber que pudimos cambiar su impresión y volver su estancia memorable. Le reitero que todo el equipo esta para servirle y esperamos vuelva pronto a este su hotel Nh Collection Monterrey San Pedro, Saludos

10/10 Excellent

Isaura, Tijuana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto que esta dentro de un centro comercial y tienes todo a la mano.
Stayed 1 night in Nov 2023
Response from Director on 11 Nov 2023
Estimada Isaura;Agradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Monterrey San Pedro en la página de Expedia.com Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia el norte del país, será un placer atenderle. Estamos para servirle siempre!

4/10 Poor

Pedro

Liked: Staff & service
Disliked: Cleanliness
There was a cucuracha in my room
Stayed 2 nights in Nov 2023
Response from Director on 11 Nov 2023
Dear Guest, I would like to thank you for taking the time to share your experience at NH Collection Monterrey San Pedro. I value immensely your time to let us know how you felt. I was very sorry for not having fulfilled our main purpose which is to offer a service according to the needs of our guests. I hope to have the opportunity to see you again at the hotel, ready to serve you always!

8/10 Good

Guillermo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director on 11 Nov 2023
Estimado GuillermoAgradezco el tiempo que se tomó en compartir su evaluación referente a su estadía en el Hotel NH Collection Monterrey San Pedro en la página de Hoteles.com Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia el norte del país, será un placer atenderle. Estamos para servirle siempre!

10/10 Excellent

Carlos, Grand Junction

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean, very safe, renewed, an very confortable rooms
Stayed 1 night in Nov 2023
Response from Director on 8 Nov 2023
Dear Carlos I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

Liye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noup
Stayed 1 night in Oct 2023
Response from Director on 16 Oct 2023
Estimada Liye;Me alegra leer su experiencia en el Hotel ha sido satisfactoria, gracias por compartirnos sus comentarios en la página de Expedia.com después de haber visitado nuestro Hotel. Para nosotros siempre será un gusto recibirle en esta su casa y ser generadores de experiencias memorables. ¡GRACIAS!¡Estamos para servirle siempre!

10/10 Excellent

Ramon

Stayed 2 nights in Oct 2023
Response from Director on 30 Oct 2023
Estimado Ramón;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto leer la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

2/10 Terrible

Donald

Stayed 1 night in Sep 2023
Response from Eva Sanchez / Guest Relations on 18 Sept 2023
Estimado Donald,Gracias por tomar de su tiempo para calificar su reciente visita a Nh Collection Monterrey San Pedro, lamentamos que en esta ocasión no logramos cumplir con sus expectativas, esperamos recuperar su confianza en su próxima visita al norte del país, saludos

6/10 Okay

Huitzimengari, Ciudad de México

Disliked: Property conditions & facilities
La propiedad está en proceso de remodelación y hay varios puntos que fallan.
Stayed 2 nights in Sep 2023
Response from Eva Sanchez / Guest Relations on 14 Sept 2023
Estimado huesped, Gracias por tomar de su valioso tiempo para compartir su reciente experiencia en Nh Collection Monterrey San Pedro.Nos esforzamos por mantener los más altos estándares, no solo en el servicio, sino también en la mejora de la apariencia general de nuestro hotel. Desafortunadamente, esto a veces requiere un mantenimiento esencial en nuestras áreas. Aunque no cumplimos con sus expectativas durante su última estadía, espero que podamos darle la bienvenida pronto para restaurar su confianza en nuestro hotel.Gracias de nuevo por tu tiempo.