Front of property – evening/night

Reviews of Extended Suites Monterrey Aeropuerto

2.5 out of 5
Extended Suites Monterrey Aeropuerto
Av. Miguel Alemán km 15 No.518, Col.Parque Industrial Omolap, Apodaca, NL

Reviews

7.6

Good

Rating 10 - Excellent. 234 out of 636 reviews" "
Rating 8 - Good. 196 out of 636 reviews" "
Rating 6 - Okay. 105 out of 636 reviews" "
Rating 4 - Poor. 46 out of 636 reviews" "
Rating 2 - Terrible. 55 out of 636 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

JUAN, ORANGE PARK

Business traveller
Disliked: Amenities, property conditions & facilities
Was expecting a better choice. They stated that they have Airport transportation, which they didnt.
Stayed 2 nights in May 2024
Response from Extended Suites Monterrey on 17 May 2024
Estimado huésped, reciba un cordial saludoLe comento que en Extended Suites no contamos con transportación, me puede por favor indicar si lo leyó en alguna plataforma, esto con la finalidad de verificarlo ya que esta cadena nunca ha contado con ese servicio Muchas gracias por su atención y seguimos a sus órdenes

10/10 Excellent

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Atención al huésped on 7 May 2024
Dear José, We greatly appreciate the time to write to us, your comments allow us to continue to have continuous improvement as well as to learn about your experience during your stay. We hope to have the opportunity to welcome you back to your Extended Suites home. Best regards.

6/10 Okay

GAP YEOL

Stayed 1 night in Apr 2024
Response from Equipo Extended Suites Monterrey on 2 May 2024
Muchas gracias por su retroalimentación, lo esperamos pronto será un placer atenderle Saludos cordiales

2/10 Terrible

Lusbin T

Stayed 1 night in Apr 2024
Response from Atención al huésped on 16 May 2024
Apreciable Lusbin, Agradecemos mucho el tiempo para valorarnos. Su valoración nos permite conocer que tan grata ha sido su estancia. Si desea compartir algún comentario relacionado a su valoración, la puede hacer llegar al correo de: direccion@extendedsuites.com.mx donde daremos la atención y seguimiento que usted se merece, además de que nos permite detectar áreas por mejorar.Será un placer atenderle nuevamente en esta su casa Extended Suites. Reciba un cordial saludo¡Le deseamos un Excelente día!

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Equipo Extended Suites Monterrey on 8 May 2024
Estimado huésped, muchas gracias por su retroalimentación.Esperamos poder atenderle muy pronto, será un placer atenderleReciba saludos cordiales

2/10 Terrible

Francisco

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hidden place, terrible room conditions, over used and lack of maintenance
Stayed 1 night in Apr 2024
Response from Atención al huésped on 12 Apr 2024
Dear Francisco, We greatly appreciate the time to write to us, your comments allow us to continue to have continuous improvement as well as to learn about your experience during your stay. We hope to have the opportunity to welcome you back to your Extended Suites home. Best regards.

6/10 Okay

Chuck

Functional, but basic
Stayed 2 nights in Mar 2024
Response from Atención al huésped on 20 Mar 2024
Dear Chuck, We greatly appreciate the time to write to us, your comments allow us to continue to have continuous improvement as well as to learn about your experience during your stay. We hope to have the opportunity to welcome you back to your Extended Suites home. Best regards.

8/10 Good

Javier Jaquez

Stayed 1 night in Feb 2024
Response from Atención al huésped on 20 Mar 2024
Apreciable Javier Vázquez, Agradecemos mucho el tiempo para valorarnos. Su valoración nos permite conocer que tan grata ha sido su estancia. Si desea compartir algún comentario relacionado a su valoración, la puede hacer llegar al correo de: direccion@extendedsuites.com.mx donde daremos la atención y seguimiento que usted se merece, además de que nos permite detectar áreas por mejorar.Será un placer atenderlo nuevamente en esta su casa Extended Suites. Saludos cordiales.¡Excelente día!

2/10 Terrible

Rex

Very dirty, overpriced
Stayed 3 nights in Jan 2024
Response from Equipo Extended Suites Monterrey on 31 Jan 2024
Estimado huéspedLamentamos mucho que la estancia no haya sido de su agrado, ojalá pudiera compartirme más detalles para poder tomar acciones al respecto Quedamos a sus órdenes

4/10 Poor

Adan

Liked: Cleanliness
Disliked: Room comfort
Unpleasant
Employees knocking at my door twice before 9 am interrupting my sleep.
Stayed 1 night in Jan 2024
Response from Equipo Extended Suites Monterrey on 31 Jan 2024
Muchas gracias por sus comentarios , con gusto daremos seguimiento Reciba saludos cordiales

8/10 Good

Francisco

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Equipo Extended Suites Monterrey on 26 Jan 2024
Estimado huésped, Agradecemos su visita, lo esperamos pronto, será un placer atenderlo Reciba saludos

2/10 Terrible

pedro

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Equipo Extended Suites Monterrey on 19 Jan 2024
Muy buenas tardesEstimado huésped, nos apena que la estancia no haya sido de su agrado, sería de mucha utilidad que nos diera retroalimentación al respecto para poder mejorar nuestro servicioReciba saludos cordiales

2/10 Terrible

Oscar

Travelled with group
Disliked: Cleanliness, room comfort
Hotel Hell!
Arriving to the hotel was simple and quick from the airport. The disappointment was with front desk. They seemed to uninterested and just plain. I went to my room which was in the first floor I checked the sliding window for security but it was opened and couldn't be closed for security. The front desk made it appear that it was to difficult to change me to another room so I waited over 15 minutes to get the issue resolved. The hotel was empty although they gave me the farthest room to the wall which faced the highway. Later in the evening the noise of the traffic was just to much that it made my night somewhat uncomfortable, not mentioning the rest of the night! A completely horrible noisy experience. I personally felt that the front desk purposely put me there knowing that it wasn't a very pleasant room, and all because I asked to be moved into a more secure room. The following morning a police officer was there making a police report for theft of a vehicle!
Stayed 1 night in Jan 2024
Response from Equipo Extended Suites Monterrey on 15 Jan 2024
Estimado HuéspedLamentamos mucho que la estancia no haya sido de su agradoDaremos seguimiento inmediato a su comentarioReciba saludos

8/10 Good

Enrique

Stayed 1 night in Dec 2023
Response from Equipo Extended Suites Monterrey on 15 Jan 2024
Muchas gracias por su visita, lo esperamos prontoSerá un placer atenderle

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Equipo Extended Suites Monterrey on 22 Dec 2023
buen día Agradecemos su visita, esperamos poder recibirlo prontoReciba saludos

6/10 Okay

Alejandro

Stayed 1 night in Dec 2023
Response from Equipo Extended Suites on 6 Dec 2023
muchas gracias por su visita, esperamos poder recibirlo muy pronto Saludos Cordiales

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Had a not so good experience. Our reservation was not showing in their system. We were asked to pay again. We contacted a virtual agent at expedia where not helpful either. After 3 hour wait we decided to book another room directly with the hotel. So we doubled payed. Bad experience with expedia and the hotel.
Stayed 1 night in Dec 2023
Response from Equipo Extended Suites on 5 Dec 2023
Estimado cliente , lamentablemente el tema de demora de su reservación fue por parte de Expedia, nosotros le atendimos y apoyamos a su llegada pero no podíamos hacer más al respecto.Reciba saludos y quedamos a sus órdenes

6/10 Okay

Nereyda

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Equipo Extended Suites Monterrey on 29 Nov 2023
buenas tardesMuchas gracias por su visita, la esperamos pronto

6/10 Okay

Ed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Atención al huésped on 28 Nov 2023
Estimado huésped, Agradecemos mucho el tiempo para valorarnos, su retroalimentación nos permiten seguir teniendo una mejora continua así como conocer su experiencia durante su estancia. Si desea compartir algún comentario relacionado a su valoración, lo puede hacer llegar al correo de: direccion@extendedsuites.com.mx.Será un placer atenderlo nuevamente en esta su casa Extended Suites. Saludos cordiales.

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and beds were comfortable.
Stayed 1 night in Nov 2023
Response from Gerencia General on 13 Nov 2023
muchas gracias por su visita y por sus valiosos comentarios Reciba salduos

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Gerencia General on 6 Nov 2023
Estimada huéspedEs un placer atenderlos, los esperamos pronto , reciba saludos

6/10 Okay

Einacio

Disliked: Property conditions & facilities
Low pressure water to shower damage walls ...
Stayed 1 night in Oct 2023
Response from Gerencia General on 9 Oct 2023
Estimado huéspedMuchas gracias por su comentario, lo atendemos de inmediatoReciba saludos

8/10 Good

Gabriela, Grapevine

Liked: Cleanliness, amenities, property conditions & facilities
Great place very convenient location
Stayed 1 night in Aug 2023
Response from Gerencia General on 2 Oct 2023
Estimado huésped, muchas gracias por su visita , lo esperamos prontoReciba saludos

2/10 Terrible

Byeong wook

Stayed 2 nights in Sep 2023
Response from Equipo Extended Suites on 27 Sept 2023
Estimado huésped , muchas gracias por su visita, sería de mucha ayuda si nos indica si tuvo algún problema durante su estancia, esto con la finalidad de tomar acciones al respecto Reciba saludos y quedamos a sus órdenes

8/10 Good

Samuel

Business traveller
Stayed 1 night in Sep 2023
Response from Equipo Extended Suites on 21 Sept 2023
estimado huésped muchas gracias por su visita, lo esperamos pronto Reciba saludos cordiales

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Muy tranquilo y buenas instalaciones
Stayed 1 night in Aug 2023
Response from Equipo Extended Suites on 23 Aug 2023
Estimado Huésped Agradecemos mucho sus comentarios, es un gusto atenderlo , lo esperamos pronto

8/10 Good

Enrique

Stayed 1 night in Aug 2023
Response from Gerencia General on 14 Aug 2023
Buenos días Muchas gracias por su estancia, lo esperamos pronto reciba saludos

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
It was quiet
Stayed 2 nights in Aug 2023
Response from Gerencia General on 14 Aug 2023
Muchas gracias por su visita, lo esperamos pronto

6/10 Okay

Alba Rosa

Stayed 1 night in Jul 2023
Response from Gerencia General on 1 Aug 2023
Buenas tardesMuchas gracias por su visita, agradecemos su tiempo por hacernos llegar sus comentarios, Estamos a sus órdenes, la esperamos pronto

2/10 Terrible

Marcia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dont stay here
Stayed 1 night in Jul 2023
Response from Gerencia General on 28 Jul 2023
Estimada huésped, lamento mucho que la estancia no haya sido de su agrado, sin embargo sería de mucha ayuda si nos brinda más información sobre su estadía para poder corregir nuestras áreas de oportunidadMuchas gracias

10/10 Excellent

homar b.

Liked: Cleanliness, amenities, property conditions & facilities
IT WAS VERY CONFORTABLE, AND CLEAN
Stayed 5 nights in Jun 2023
Response from Gerencia General on 29 Jun 2023
Estimado huésped : Muchas gracias por sus valioso comentarios, lo esperamos pronto Reciba saludos

10/10 Excellent

German

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Great Hotel
Response from Gerencia General on 28 Jun 2023
Muchas gracias por sus comentarios , lo esperamos pronto

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jun 2023
Response from Atención al huésped on 26 Jun 2023
Dear Guest, we greatly appreciate the time to write to us, your comments allow us to continue to have continuous improvement as well as to learn about your experience during your stay. We hope to have the opportunity to welcome you back to your Extended Suites home. Best regards.

8/10 Good

Ericka

Liked: Cleanliness, amenities, property conditions & facilities
all good, only the elevator doesn´t work well
Stayed 1 night in May 2023
Response from Gerencia General on 24 May 2023
Estimada Huésped Muchas gracias por su comentario, efectivamente en estos momentos tenemos problema con la puerta del elevador, sin embargo estamos trabajando en ese temaAgradezco su visita, le enviamos saludos cordiales

4/10 Poor

Rock

Disliked: Cleanliness, room comfort
Stay away
Not at all like the pictures very outdated and the rugs were filthy, Screen in bathroom was torn and misquitos in the room
Stayed 1 night in Apr 2023
Response from Atención al huésped on 2 May 2023
An apology in advance for the inconvenience that occurred. We kindly ask you to send us your data to: direccion@extendedsuites.com.mx about Screen in bathroom to give you the personalized attention you deserve. We will promptly follow up on your comments so that you give us the opportunity to regain your trust and welcome you back to your Extended Suites home. It will be a pleasure to serve you. In advance an apology for the inconvenience that occurred, we wish you a great day. Best regards.

10/10 Excellent

Joel Pena

Liked: Cleanliness, property conditions & facilities
My stay was comfortable . . .
Stayed 3 nights in Mar 2023
Response from Equipo Extended Suites Monterrey on 2 May 2024
Muchas gracias por su retroalimentación, lo esperamos pronto será un placer atenderle Saludos cordiales

8/10 Good

SABRINA

Not enough essential to use such as hair dryer or shampoo
Stayed 1 night in Mar 2023
Response from Equipo Extended Suites Monterrey on 14 Mar 2023
Dear Guestyou can request additional amenities at the front desk, including iron and hair dryerreceive greetings

6/10 Okay

Raquel

Liked: Room comfort
Todo bien el baño ya necesita una remodelación y las unidades de a/c también ya no ponen café en el área del lobby
Stayed 4 nights in Dec 2022
Response from Atención al Huésped on 5 Jan 2023
Agradecemos mucho sus comentarios, los cuales nos permiten seguir mejorando su experiencia durante su estancia e identificar áreas de mejora. Daremos seguimiento a sus comentarios. Esperamos recibirlo nuevamente en su casa Extended Suites. Será un placer atenderlo. Le deseamos un excelente día. Saludos cordiales.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Excellent service and communication, sweet ladies on front desk
Stayed 10 nights in Dec 2022
Response from Equipo Extended Suites Monterrey on 28 Dec 2022
Muchas gracias por su visita y por sus valiosos comentarios, Le deseamos un feliz 2023, La esperamos pronto

10/10 Excellent

Daehan

Response from Atención al huésped on 21 Mar 2023
Agradecemos mucho el tiempo para valorarnos, su valoración nos permiten seguir teniendo una mejora continua así como conocer su experiencia durante su estancia. Esperamos volver a tener la oportunidad de recibirlo en su casa Extended Suites. Saludos cordiales.

6/10 Okay

Alexandro

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is my third stay here and it is getting worse. The carpet was dirty,was not vacuumed. I did call about it and they did come and vacuum it. The shower was dirty, not cleaned properly . The sink was leaking underneath. Called and was fixed. No coffee at all on property and there was no comforter on the bed,just sheets. Had to open the spare blanket. Overall this property is going down slowly on quality. Have to clean the shower area better, looked like it was just wipe down and not scrubbed at all. Lazy..
Stayed 5 nights in Nov 2022
Response from Atención al Huésped on 9 Nov 2022
Dear, We greatly appreciate your comments, which allow us to continue improving your experience during your stay and identify areas for improvement. In advance an apology for the inconvenience that occurred, We will promptly follow up on your comments so that you give us the opportunity to regain your trust and welcome you back to your Extended Suites home. It will be a pleasure to serve you. We wish you a great day. Best regards.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities
First the hotel didn't give us a room card when we arrived and allowed us in thru the night attendent key card. We had to enter and leave the room to get our thjngs from the car and was an inconvenience for us to wait for the security guard to give us access. It made us feel unsafe knowing that that kind of access was available instead of our own card to move as we please. We had to wait till morning to receive the key. Blankets smelled weird and so we had to use our own. They didnt have a no cleaning pricacy sign like most areas and we resorted to make our own. They removed this sign while we were out and disabled our key so we had to go back to the front desk to renew it making us feel uncomfortable. They had breakfast listed as an amenity but when we arrived they said they didn't do it anymore and Expedia didnt remove it from their listing. We resorted to buying our own coffee and use a pot to boil water. Personally I dont recommend this hotel.
Stayed 4 nights in May 2021
Response from Extended Suites Team on 2 Jun 2021
Agradecemos su comentarios y su calificación, la cual nos ayuda a mejorar nuestros servicio para poderle recibirle renovados en su proxima visita. Saludos

8/10 Good

Jaime

Liked: Cleanliness, room comfort
Excelente
Las condiciones de hotel son muy buenas y el personal muy amable,ademas es económico,use el gym y tiene suficiente equipo para hacer ejercicio.
Stayed 2 nights in Apr 2021
Response from Equipo Extended Suites Monterrey on 3 May 2021
Estimado Huésped: Agradecemos mucho sus comentarios, esperamos recibirlo pronto Reciba saludos cordiales.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Gerencia General on 16 Mar 2021
Estimado huésped Agradecemos sus valiosos comentarios. La esperamos pronto Reciba saludos cordiales.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from Extended Suites Team on 16 Dec 2020
Estimado huésped, Nos complace saber que ha disfrutado su estancia con nosotros. Agradecemos su evaluación y esperamos poder recibirlo nuevamente. Reciba un cordial saludo a nombre de Extended Suites.

4/10 Poor

Juan

Business traveller
Disliked: Room comfort
The room smells really bad
Stayed 2 nights in Dec 2020
Response from Extended Suites Team on 8 Dec 2020
Agradecemos tu preferencia y sentimos mucho que tu estancia no haya sido totalmente de tu agrado. Valoramos mucho el tiempo que te has tomado en hacernos llegar tus comentarios, mismos que tomaremos en cuenta para mejorar nuestro servicio. Esperamos con gusto poder recibirte nuevamente. Nuestros mejores deseos.

10/10 Excellent

Fernando

Stayed 1 night in Nov 2020
Response from Extended Suites Team on 11 Dec 2020
Agradecemos tu preferencia y sentimos mucho que tu estancia no haya sido totalmente de tu agrado. Valoramos mucho el tiempo que te has tomado en hacernos llegar tus comentarios, mismos que tomaremos en cuenta para mejorar nuestro servicio. Esperamos con gusto poder recibirte nuevamente. Nuestros mejores deseos.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Extended Suites Team on 29 Sept 2020
Estimado huésped, Nos complace saber que ha disfrutado su estancia con nosotros. Agradecemos su evaluación y esperamos poder recibirlo nuevamente. Reciba un cordial saludo a nombre de Extended Suites.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Gerencia General on 18 Mar 2020
Agradecemos su visita, estamos a sus ordenes Reciba saludos cordiales

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
This is not even close to the airport, please be aware and no shuttle there as well.
Stayed 1 night in Feb 2020
Response from Equipo Extended Suites on 11 Mar 2020
Dear guest Thank you for your comment, we hope you give us the opportunity to serve you in the near future. best regards