Family Room, Multiple Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of El Castell Motel

2 out of 5
El Castell Motel
2102 North Fremont St, Monterey, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 888 out of 1442 reviews" "
Rating 8 - Good. 416 out of 1442 reviews" "
Rating 6 - Okay. 93 out of 1442 reviews" "
Rating 4 - Poor. 32 out of 1442 reviews" "
Rating 2 - Terrible. 13 out of 1442 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious. There are three beds in the room good for four of us.The beds are very comfortable. However, the sound proof is not good.
Stayed 1 night in May 2024
Response from Customer Care Team on 10 May 2024
Dear Guest,Thank you for your detailed feedback! We're delighted to hear that you found our room spacious and our beds comfortable for your group. Your comfort is our priority, and we're glad we could meet your expectations in that regard. We apologize for any inconvenience caused by the soundproofing not meeting your expectations.

10/10 Excellent

gary

Liked: Property conditions & facilities
Quiet —sweet — updated
Stayed 3 nights in May 2024
Response from Customer Care Team on 10 May 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, affordable. Toiletries. they even have a Keurig coffee machine in each room equipped with coffee pods. We love our stay here.
Stayed 1 night in May 2024
Response from Customer Care Team on 7 May 2024
Dear Gabriela,Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our amenities, cleanliness, and affordability to your satisfaction. We aim to provide a comfortable and convenient experience for all our guests, and we're thrilled that you appreciated the added touches like the Keurig coffee machine.We look forward to welcoming you back on your next visit!

2/10 Terrible

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 7 May 2024
Dear Kevin,We appreciate your feedback and will take it into consideration as we strive to improve our service. If you have any specific concerns or suggestions, feel free to reach out to us directly. We're here to assist you.

6/10 Okay

Drew

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Nothing wrong with it, basic but clean, local area not much to offer, but as affordable accomodation with easy access to Monterey its fine
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May 2024
Dear Drew,"Thanks for sharing your thoughts! It sounds like the accommodation served its purpose as a clean and affordable option with convenient access to Monterey. Your feedback on the local area adds helpful context for future guests. We appreciate your insights!"

10/10 Excellent

Darling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the family room. Alot of space for a family of 6.
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May 2024
Dear Darling,Thank you for your fantastic review! We're thrilled to hear that you and your family enjoyed the spaciousness of our family room. Providing ample space for families to relax and unwind is always our goal. We hope to welcome you all back again soon!

10/10 Excellent

Shalini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying at this motel.
Stayed 3 nights in Apr 2024

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Exterior was not very clean, but the inside was
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Kathleen,We appreciate your feedback! We're glad to hear that you found the interior of our hotel to your liking. We apologize for any inconvenience caused by the cleanliness of the exterior. Rest assured, we'll address this matter promptly to ensure a pleasant experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
decent rooms and grounds
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Kathryn

Travelled with family and small children, Travelled with partner
Not very much parking. Rooms were small. Front desk staff not super friendly. Fine for what we needed at the time probably wouldn’t stay again.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 29 Apr 2024
Dear Kathryn,We're sorry to hear about your experience with the parking situation during your stay. It's important to us that all our guests have convenient access to parking. However, we do want to clarify that we actually have more than 54 parking spots available for our guests. Additionally, considering your stay was back in March when we typically experience lower occupancy, it's unusual for us to run out of parking spaces. We're sorry to hear that the room size didn't meet your expectations and that you found our front desk staff less friendly than anticipated. Your feedback is valuable to us, and we will use it to improve our services. We hope you'll consider giving us another chance in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Shellee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value for travelers who simply need a clean and convenient place to sleep. Friendly greeting at front desk.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Guest,Thank you for staying with us, We appreciate your feedback.

8/10 Good

Christopher

Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had everything I needed. The place was clean and close to everything without the high price of the downtown hotels.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Irene,We're glad to hear that you found our accommodations satisfactory and that our location suited your needs. Providing a clean and comfortable environment for our guests is always our top priority. We strive to offer a convenient location without the high price tag often associated with downtown hotels. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future _

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly..... convenient location .... very clean & neat .... easy parking .... good price.... bp Room was a little small ..... needed a second chair ,,,,bp
Stayed 2 nights in Apr 2024
Response from customer care team on 27 Apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
When we saw the hotel from the street, it looked run down and old. We were pleasantly surprised at the big, clean room that we stayed in, though. Our room had everything we needed and our stay in the hotel was pleasant and comfortable. We will definitely stay there again!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 27 Apr 2024
Dear Maria,Thank you for your wonderful review! We're thrilled to hear that despite the initial appearance from the street, you were pleasantly surprised by the spacious and clean room you stayed in. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay pleasant. We look forward to welcoming you back again in the future! If you need anything during your next visit, please don't hesitate to let us know _

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice rooms. Huge value for the price
Stayed 5 nights in Apr 2024
Response from Customer Care Team on 27 Apr 2024
Dear Jo,Thank you for your fantastic review! We're thrilled to hear that you found our rooms clean and nice, and that you felt you received great value for the price. Providing excellent value and comfortable accommodations for our guests is our priority, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time I've stay at this Motel and I have to say it will be coming back. My room was clean, comfortable, safe and quiet, all the requirements for a great nights sleep. The girl at the front desk was really nice and hospitable. They made my room every night, which a lot of motels stopped doing. The indoor pool was really nice too. I totally recommend staying at this motel.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 27 Apr 2024
Dear Forrest,Thank you so much for your glowing review! We're thrilled to hear that your first stay with us exceeded your expectations and that you enjoyed your clean, comfortable, and quiet room. Providing a safe and welcoming environment for our guests is our top priority, and we're delighted to hear that you felt well taken care of during your stay. We'll be sure to pass along your kind words to our front desk team. It's great to know that you appreciated our housekeeping service and enjoyed our indoor pool as well. We can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 24 Apr 2024
Dear Jamie,Thank you for your glowing review! We're thrilled to hear that you had a great experience with our staff. Your kind words mean a lot to us, and we're delighted that our team was able to contribute to making your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Debra

Clean, spacious, great location and very nice staff
Stayed 1 night in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Debra,Thank you for your fantastic review! We're delighted to hear that you found our accommodations clean and spacious, enjoyed our convenient location, and encountered very nice staff during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

8/10 Good

Lutgard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a wonderful stay. Was close to the ocean, shopping and many nearby restaurants. Staff was cordial and friendly. Housekeeping was around when we needed more towels and offered if we needed more coffee, etc. All in all , was satisfied and will be coming back! Thank you!
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Lutgard,Thank you for sharing your experience! We're delighted to hear that you had a wonderful stay with us and that you enjoyed our convenient location near the ocean, shopping, and restaurants. It's great to know that our staff provided friendly and helpful service, and we're glad that our housekeeping team was attentive to your needs. We look forward to welcoming you back on your next visit! If there's anything we can do to make your next stay even more enjoyable, please let us know. Thank you for choosing us!

6/10 Okay

Tracy

Travelled with family
Liked: Staff & service
Feeling overpriced for the tiny room we get in a strange corner of the parking lot. Some unknown hair in the bathroom floor and stained towel.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 20 Apr 2024
Dear Tracy,We appreciate your feedback and apologize for the issues you experienced during your stay. Our goal is to provide comfortable accommodations, and we're sorry to hear that your room did not meet your expectations. Had we been notified of these issues during your stay, we would have promptly addressed them, whether by moving you to a more suitable room or taking care of the cleanliness concerns. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or concerns, please don't hesitate to reach out.

6/10 Okay

Leticia

Travelled with partner
Liked: Cleanliness
Basic motel if that is all you need. Location is not the best, but very close to the fair grounds if you are attending an event. It was clean and comfortable but noisy, so if you are a light sleeper, this may not be your place unless you use earplugs, which I did.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 20 Apr 2024
Dear Leticia,Thank you for your review and for choosing our motel for your stay. We're glad to hear that you found our accommodations clean and comfortable. However, we apologize for any inconvenience caused by the noise during your stay. As we are located in a small city with an airport nearby, noise can occasionally be a factor. We appreciate your understanding and suggestion regarding earplugs for light sleepers. If you have any further feedback or concerns, please don't hesitate to reach out.We hope to have the opportunity to welcome you back in the future.

8/10 Good

Renae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice walk to the ocean. Feels safe, clean and comfortable.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Renae,Thank you for your review! We're delighted to hear that you enjoyed your walk to the ocean and felt safe, clean, and comfortable throughout your stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 Okay

Richard

Travelled with family and small children
Liked: Cleanliness
It was ok….
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Richard,Thanks for sharing your thoughts! It's always helpful to hear different perspectives. If there's anything specific you think could be improved upon, feel free to let us know. Your feedback is valuable in helping us strive for excellence.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 17 Apr 2024
Dear Megan,Thank you for your review! We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
clean, simple rooms. comfortable bed
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Lisa,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations. If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your next stay with us is even more memorable. We can't wait to welcome you back!

10/10 Excellent

James Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fixed up real nice. They did a quality job on the remodel. Super Fast check in. Pool looked nice although we didn’t use it.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 14 Apr 2024
Dear Guest,\Thank you so much for your glowing review! We're thrilled to hear that you found our remodel to be of high quality and that you appreciated our efficient check-in process. Even though you didn't get a chance to take a dip in the pool, we're delighted that it caught your eye. We hope to have the pleasure of welcoming you back again soon, and perhaps next time, you can enjoy all the amenities we have to offer!

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Amenities
Great stay. Staff was very welcoming and room was nice and clean. I do recommend this option for budget minded families for a Monterey vacations.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 14 Apr 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

LYNDA

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here because I was moving and I needed to be close to my apartment and this was a great place
Stayed 1 night in Apr 2024
Response from customer care team on 14 Apr 2024
Dear Guest,Thank you for choosing El castell motel, we appreciate your feedback.

6/10 Okay

Iris

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I’ve been coming here for the last four years and the room I had this last time was the worse room my fiancé and I stayed in. The shower head was filthy. The bed was extremely uncomfortable, my closet door didn’t shut and my window shutters were broken. When I called to let the lady at the front desk to let her know I was checking out she asked how was my stay and I told her about my issues and concerns of the room and her answers for that was you should have said something to me so we could have someone come fix those things. First of all those things should have been fixed and cleaned before renting out the room and who wants anyone coming in their room during their vacation/stay and fix things? Certainly not me. My fiancé and I are really disappointed in our stay and we don’t want to come back and it’s not because of the room it’s because what the lady at the front desk said we felt like it was extremely unprofessional and she could have been more understanding instead of trying to make us feel like we should have said something when in all reality they should have made sure the room was up to par.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Iris,We're genuinely sorry to hear about your experience during your recent stay. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're disappointed to learn that we fell short of your expectations this time. We understand your frustration with the issues you encountered in your room, and we want to assure you that this is not reflective of the high standards we strive to maintain.We sincerely apologize for any inconvenience caused by the cleanliness and maintenance issues you mentioned. Our team works diligently to address any concerns promptly, and had we been made aware of these issues during your stay, we would have taken immediate action to rectify them to ensure your comfort and satisfaction.We regret any misunderstanding during your interaction with us when you were checking out. Please know that our intention is always to provide empathetic and understanding service to our guests. We value your feedback and take it seriously as we continuously strive to improve our services.If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your stay exceeds your expectations.

8/10 Good

Robert

Stayed 2 nights in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Robert,Thank you for your review! We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Reynalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 13 Apr 2024
Dear Reynalyn,Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. If there's anything specific you'd like to share or any way we can further improve, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Veronica, Rehoboth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice, clean and comfortable place to stay. The staff was pleasant and helpful
Stayed 1 night in Jan 2024
Response from Customer Care Team on 11 Apr 2024
Dear Veronica,Thank you for the glowing review! We're delighted to hear that you enjoyed your stay and found our accommodations clean, comfortable, and pleasant. Our team works hard to ensure every guest has a wonderful experience, and we're thrilled to know that our staff's helpfulness added to your enjoyment.We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

LYNDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great staycation. I was moving out of my apartment that was a 3 minute walk from the motel. The staff was very friendly and helpful. I would recommend this motel for anyone who wants a great nights rest.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Lynda,Thank you for choosing to stay with us during your staycation and for taking the time to share your experience! We're thrilled to hear that you had a great night's rest and found our staff to be friendly and helpful. It's wonderful to know that our proximity to your apartment made your move more convenient.We truly appreciate your recommendation and are delighted that we could contribute to a positive experience for you. Should you find yourself in need of another restful night's stay in the future, we would be honored to welcome you back. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words!

10/10 Excellent

Reynalyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Thank you!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Guest,Thank you for the fantastic review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Heidy,Thank you for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back again soon. If you ever need anything in the future, please don't hesitate to reach out.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Guest,Thank you for the fantastic review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back again in the future!

6/10 Okay

teresa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean. Indoor pool for fun at the end of the day regardless of weather.
Stayed 4 nights in Apr 2024
Response from Menfis EC on 7 Apr 2024
Dear Teresa,Thank you for your feedback!We're glad you appreciated our clean facilities and the convenience of our indoor pool for enjoying regardless of the weather.We're always striving to improve, so if there are any specific areas you feel we could enhance to earn a higher rating next time, we'd love to hear your suggestions.

10/10 Excellent

christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Menfis EC on 5 Apr 2024
Dear Tiffany,A simple acknowledgment of your review is greatly appreciated! Thank you for taking the time to share your positive experience. We hope to have the pleasure of serving you again in the future.

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from customer care team on 4 Apr 2024
Dear Guest,Thank you for choosing El castell motel, we appreciate our feedback.

10/10 Excellent

Hao

Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Hao,Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a wonderful stay. If there's anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to reach out. We're here to ensure every guest has a memorable and enjoyable experience with us.We hope to welcome you back again in the future!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Menfis EC on 3 Apr 2024
Dear Dawn,Thank you for your review! We appreciate your feedback and hope to welcome you back for an even better experience in the future. If there's anything specific we can improve upon, please feel free to let us know.

8/10 Good

Terence

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Menfis EC on 3 Apr 2024
Dear Terence,Thank you for your review! We appreciate your feedback and hope to welcome you back for an even better experience in the future. If there's anything specific we can improve upon, please feel free to let us know.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay
Stayed 1 night in Mar 2024
Response from Menfis EC on 2 Apr 2024
Dear Alex,Thank you so much for your wonderful feedback!We're thrilled to hear that you enjoyed your stay with us at El Castell Motel. Your satisfaction is our top priority, and we're delighted to know that we met your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!

10/10 Excellent

Sosene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing upgraded rooms inside, new bathrooms, keruig coffee maker, great fridges, indoor pool open long hours, friendly amazing staff members, they have a espresso machine with 8 choices including hot chocolate for kids on from morning until night !!! Will stay again!!! Thank you
Stayed 2 nights in Mar 2024
Response from Menfis EC on 31 Mar 2024
Dear Heather,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our amazing upgraded rooms, complete with new bathrooms, Keurig coffee makers, and great fridges. It's fantastic to know that you found our indoor pool open for long hours and that our staff members were friendly and amazing. We're delighted that you appreciated our espresso machine with a variety of choices, including hot chocolate for kids, available from morning until night.We can't wait to welcome you back for another wonderful stay! Thank you for choosing us _

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean,quiet. Nice room, comfortable beds
Stayed 2 nights in Mar 2024
Response from Menfis EC on 31 Mar 2024
Dear Janet,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with our staff and found our hotel clean and quiet. It's great to know that you enjoyed our nice rooms and comfortable beds. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay _

8/10 Good

CHIKUEN, Alhambra

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
heated pool available 9a-9p, room is ok, too bad they have all one bed room in one side and 2 beds on the other. My daughters were assigned to a room next to the hotel laundry, which the machine start working at 6a!
Stayed 1 night in Mar 2024
Response from Menfis EC on 30 Mar 2024
Dear Chikuen,Thank you for sharing your feedback! We appreciate your thoughts on our heated pool availability and room layout. We apologize for any inconvenience caused by the room assignment near the hotel laundry. Your insight regarding the laundry facilities' opening time is duly noted and want to assure you that operations in our hotel start between 845am and 9am.We hope to have the opportunity to better accommodate you and your family in the future.