3 outdoor pools, pool umbrellas, pool loungers

Reviews of Riu Palace Jamaica - Adults Only - All Inclusive

4.5 out of 5
Riu Palace Jamaica - Adults Only - All Inclusive
Mahoe Bay - Ironshore P O, Montego Bay, Saint James

Reviews

9.0

Wonderful

Rating 10 - Excellent. 810 out of 1238 reviews" "
Rating 8 - Good. 269 out of 1238 reviews" "
Rating 6 - Okay. 97 out of 1238 reviews" "
Rating 4 - Poor. 36 out of 1238 reviews" "
Rating 2 - Terrible. 26 out of 1238 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Foston

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and three properties in one location
Stayed 5 nights in May 2024

6/10 Okay

Robert Delgardo

Travelled with family
Liked: Cleanliness, staff & service
Property was nice and clean but we had to switch rooms 2 different times. First room smelled like paint, we then were moved to another ocean view room but the A/C didn’t work so we moved again to another room. I think this property could use some updates and some fix some maintenance issues
Stayed 5 nights in May 2024
Response from Hotel Riu Palace Jamaica on 22 May 2024
Dear Robert Delgardo,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to read that you were left disappointed with some areas. Truly, this is not the level of experience that we seek to provide our guests. Your feedback will be shared with our team and we hope that you will have a more favourable experience the next time you return to us.Best Regards,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Margerita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing adult only vacation Archer, Shantel and Alex at the RIU Jamaica are the nicest
Stayed 4 nights in May 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the property
Stayed 5 nights in May 2024

10/10 Excellent

lizmarie

Me encanto todo todo ….
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 21 May 2024
Apreciada lizmarie,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Palace JamaicaOnline Reputation Manager

6/10 Okay

Tiara Lavette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The server staff and bartenders were really great. The food was good, but little availability in the specialty restaurants they offer. The rooms did not meet my expectations. The bed were uncomfortable and hard. The "garden view" is a view if a weird back alleyway. Ultimately, I gave 3 stars because they were supposed to provide a complimentary transfer to the airport and the company that was supposed to provide it, Destination Services, messed it up. We ended up having to pay for our own transportation to the airport which I should have done in the first place but thr resort assured me that they would set it up. None of the staff in the resort or with the conpany, Destination Services, were helpful or cared about our situation. Overall, I would not go to this resort again and woyld recommend it to anyone else
Stayed 5 nights in May 2024
Response from Hotel Riu Palace Jamaica on 17 May 2024
Dear Tiara Lavette,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 21 May 2024
Dear Gemma,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort. Many activities and entertainment..
Stayed 5 nights in May 2024
Response from Online Reputation Manager on 22 May 2024
Dear Heidi,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Jeaneville

Stayed 4 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. Have no complaints
Stayed 7 nights in May 2024

10/10 Excellent

Gwendolyn Lillian, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of construction and repairs going on …a lot of banging during the day but at least the nights were quiet.
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear Gwendolyn Lillian,thank you for taking the time to review your recent stay.We would like to apologize that you felt disturbed by the construction works.We hope we see you soon again!All the best, Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Aubrey, Madison Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect; from Cleanliness, ambience, friendliness of the employees. Every single one of the employees was super nice. Staff is very professional. Everything was amazing.
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 15 May 2024
Dear Jenifer,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Damon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time, great experience
Stayed 5 nights in Mar 2024
Response from Hotel Riu Palace Jamaica on 13 May 2024
Dear Damon,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Damon!Kindest wishes,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Briggett, Acworth

Liked: Cleanliness, staff & service, amenities
I did not like the location of room 88. The first night a man was walking around like he was lost. I went a got security and the lady security guard walked me to the room. My last night there someone knocked on my door 3 times startling me. Other than those two incidents I overall enjoyed myself.
Stayed 4 nights in May 2024
Response from Hotel Riu Palace Jamaica on 13 May 2024
Dear Briggett,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are the result of the work of our lovely staff.As you experienced, our security staff is always present to ensure everything is peaceful.Wishing to host you again very soon!Kindest wishes,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Tomeika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I could go to the other two resorts as well as Riu Palace
Stayed 5 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Tomeika,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Dominick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, rooms, beach and service were great. The only thing that was OK at best was the food. I stayed here because the reviews said the food was good but the buffet was not great. In fact I ate the same thing every day BBQ Jerked Chicken and rice. I come down to Jamaica often on business but I'm not sure I'd stay there again only because of the food.
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Dominick,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Jestyfer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing can't wait to go back
Stayed 6 nights in Apr 2024

10/10 Excellent

Anicia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect !!!!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 9 May 2024
Dear Anicia,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Dallas Jared

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Apr 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 8 May 2024
Dear Derek,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Ira, Long Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The better of the 3 Riu properties, this resort was probably the most mature setting which allowed you to decompress and actually relax, until you were ready to party at either reaggae or mobay Excellent experience will Be back again
Stayed 3 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 6 May 2024
Dear James,It is very gratifying to read your wonderful review. The best reward is to learn that our staff efforts paid off and you enjoyed your holiday.Thank you very much for choosing us.Wishing you a very happy day, James.Kindest wishes!Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Carmen,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Nygeria

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Antwann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! If you ask will i be back at the same resort .... My response is yea mon haha. The food was amazing and I love the fact I had access to multiple resorts. If you book, make sure you attend the Foam party and the All white Party. It was fun.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Antwann,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Jamaica! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Susan Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Very relaxing. Wait staff was very friendly and worked really hard all the time. Loved staying here
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Susan Lynda,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing everywhere you went. The entertainment was good. The property was having work done so it was a bit noisy in areas. My shower had cracked glass and the moldings and baseboards in the bathroom were dirty. Some smell on the first floor. Food offerings were good a little salty and sugary in some cases ie; sugar in the corned beef hash. No Pepper Sauce available anywhere. We are in Jamaica! We were a group of 8 so making dinner reservations for the restaurants was a bit much for us to do to be seated together and on line with spotty wifi. With attention to detail it could be top notch.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Yvette, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Palace Jamaica.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. At the same time, we are so sorry to read there were also elements of your stay that did not meet your expectations. We greatly appreciate all visitor feedback as it helps us to make necessary improvements, and become even better.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Nataliia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good vacation.
Stayed 7 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Pauline

Stayed 4 nights in Apr 2024

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Sindor T

Liked: Staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Mario A, jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, great environment and quick transportation
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 25 Apr 2024
Dear Mario A,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Mirna, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is wonderful!!!
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Mirna,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was worth what I paid for. The staff was friendly and very attentive. Elevator didn't work but atleast the second elevator was working. Food was good. I enjoyed being able to walk to the sister Rius.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 23 Apr 2024
Dear Randy,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Randy!Warmest Regards,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were really friendly. Dining at Elite restaurant & Krystal were top notch.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 23 Apr 2024
Dear Stephanie,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon!Kindest Greetigns, Stephanie,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people, views, food and fun to be had!!
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 23 Apr 2024
Dear Patricia,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very helpful and very friendly. The property is a bit old
Stayed 3 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 19 Apr 2024
Dear Vladimir,We are so grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our staff.And it will be lovely to welcome you again, Vladimir.Loving Regards!Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at a Riu resort. The staff was very friendly and entertaining. I felt like the staff kind of “pressured” the guests to participate in the poolside games and activities. But it’s all in good fun and everyone was respectful. The pool was nice and clean. The swim-up bar was well run. But the poolside drink service was a bit slow. The food at the buffet was very good and there were many different varieties. But there were too many “off the wall” selections that didn’t fit my basic food preferences. So, I’d say about 1/2 the buffet appealed to my taste buds. The fruit, salad bar, and dessert selections were wonderful. They say the dining reservations fill up quickly. But every time we walked by, nearly 1/2 the tables (or more) were always empty. We didn’t make any reservations this time. But we met some friends on our visit that said they didn’t care for the reserved dining experience and the food was no better than the buffet. The rooms were okay. Very clean and well kept. However, the furniture seemed outdated and rickety. Room service was wonderful and the fridge was always well stocked. The nighttime activities fell short. The trivia night was a bust as the questions all centered around the Riu Resorts chain. (We walked out after about 10 questions so we cannot say if the questions changed). Karaoke night was fun. The “silent dance party” was downright awkward and embarrassing.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 19 Apr 2024
Dear Robert,Thank you very much for choosing us.Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. We will continue to work in order to improve and we would love to welcome you again soon.Kindest wishes,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Jodie LYNN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The employees that work the bar areas were not friendly like the RIU in Cabo. There were a few great ones, Archer being the stand out! They others you could barely get their attention or they never said a work. Their tips could’ve been so much higher if they just would’ve had a little more personality. Other than that, the resort was a phenomenal.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 17 Apr 2024
Dear Jodie LYNN,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay.We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. Staff and food options were top notch!! The rooms were a little dated but very clean. My only recommendation would be not to book through Expedia. Transportation to and from the resort was vague and I was sent all around finding my bus. They did not book my return bus to the airport with enough time to go through check in process and were not able to secure another one so I had to find my own transporation.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manage on 19 Apr 2024
Dear Alexis,We are very happy to read you enjoyed your holiday. Our lovely staff will be very pleased.Thank you very much for leaving your valuable feedback.We count ourselves lucky for our guests. It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Looking forward to welcoming you again soon!Caring Greetings!Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Renny

Stayed 3 nights in Apr 2024

10/10 Excellent

Kerrilisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great especially got LBGT guest
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 17 Apr 2024
Dear Kerrilisa,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back.With our best wishes we remain, Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
k
Stayed 7 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 16 Apr 2024
Dear Wesley,We wish to thank you on behalf of our lovely staff team for your evaluation.And we would be very happy to welcome you again and we wish you a brilliant day.Warmest Greetings, Wesley,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Michael Phillip

Stayed 4 nights in Apr 2024

10/10 Excellent

Monserrate

Liked: Cleanliness, staff & service, property conditions & facilities
Workers were very polite and hospitable. Good was very good.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 16 Apr 2024
Dear Monserrate,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon!Caring wishes, Monserrate,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024