Executive Suite, 1 King Bed, Bathtub | Living area | Flat-screen TV
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Reviews of St. James Gate by Bower Boutique Hotels

3 out of 5
St. James Gate by Bower Boutique Hotels
14 Church Street, Moncton, NB

Reviews

8.4

Very good

Rating 10 - Excellent. 161 out of 342 reviews" "
Rating 8 - Good. 110 out of 342 reviews" "
Rating 6 - Okay. 38 out of 342 reviews" "
Rating 4 - Poor. 14 out of 342 reviews" "
Rating 2 - Terrible. 19 out of 342 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce, White Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are newly renovated and spacious
Stayed 1 night in May 2024

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024

6/10 Okay

Kurt

Liked: Cleanliness, property conditions & facilities
The room furnishings/style/decor were good, clean and comfortable. However it didn't have a window to the outside of the building. It had a window overlooking the downstairs bar/restaurant. St James Gate is a popular bar that presents live music. It's a great place to hang out but that means the noise impacts the room until the bar closes (around 1pm). Otherwise the room was quiet and I didn't experience much noise from other rooms. I did find it to be a good experience, but people should be prepared for the impact of the bar below. The bathroom was modern and good but the shower has only one setting. The fan in the bathroom was loud, not an issue for me but may bother some. Overall, I would recommend the hotel, and may stay there again.
Stayed 4 nights in Apr 2024
Response from Bower Boutique Hotels on 21 Apr 2024
Hi Kurt!Thank you for leaving such a detailed review for us and other potential guests. We’re glad you would reccomend our hotel! We are sorry though that it wasn’t as quiet as you may have liked due to the restauraunt and bar underneath. We hope to see you book with us again. Take care!

6/10 Okay

Jason, Fort McMurray

Liked: Cleanliness, staff & service
I recently stayed for 2 nights. The first night was great however the second night the event centre attached to the hotel (second floor) was so loud till after 2AM that it was unbearable. I wish I would have known this before I would have asked for a higher floor or booked different accommodations.
Stayed 2 nights in Apr 2024

8/10 Good

Horacio Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at James Gate. Stayed there due to attending private event on site. Very nice hotel overall. Quiet, despite being located above a pub. A bit convoluted to get in nd out (two accesses, not entirely clear), and barely existant front desk. Despite this, very nice stay - well appointed room, heated floor in bathroom (it felt heated). Very conveniently located. Would definitely recommend for a short stay like mine.
Stayed 1 night in Apr 2024
Response from Bower Boutique Hotels on 21 Apr 2024
Hi Horacio,Thank you for taking time to leave us a review. We’re glad you liked your stay with us, and are happy to hear you’d reccomend it to others. Hope you’ll consider staying with us again in the future!

10/10 Excellent

Rene

Travelled with partner
Liked: Property conditions & facilities
Second time staying there. Love that it is close to everything
Stayed 3 nights in Mar 2024
Response from Bower Hotels+ Suites on 3 Apr 2024
Thank you for your kind review Rene, we are glad you enjoyed your stay with us. We hope you book again soon!

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Bower Hotels+ Suites on 3 Apr 2024
Thank you for your kind review Francois, we are glad you loved your stay . We hope you book with us again soon!

6/10 Okay

Monika

Disliked: Cleanliness, staff & service
No one brought us new towels
Stayed 2 nights in Mar 2024
Response from Christine on 28 Mar 2024
Thank you for your feedback, Monika. We apologize that no one brought you new towels. Our housekeeping team can only enter your room if the “please have room made up” sign is hung on the door or if you call our front desk team to request new towels during your stay. We hope to see you again in the future and we'll make sure you get some extra towels during your stay.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bower Hotels+ Suites on 22 Mar 2024
Thank you for your review Shawn, we are glad you enjoyed your stay with us. We hope you book with us again soon!

10/10 Excellent

Sanjay Govindram

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Bower Hotels+ Suites on 13 Mar 2024
Thank you for your review Sanjay, we are happy to hear you had an awesome stay . We hope you book with us again soon!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location with a touch of the eclectic.
Stayed 1 night in Mar 2024
Response from Bower Hotels+ Suites on 13 Mar 2024
Thank you for your review Danie, we are happy to hear you enjoyed your stay. We hope you book with us again soon!

2/10 Terrible

ray

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Bower Hotels+ Suites on 28 Feb 2024
Thank you for your review Carol, we are glad you enjoyed your stay with us . We hope you stay with us again soon!

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bower Boutique Hotels on 20 Feb 2024
Thank you for leaving us a review, Sophie! We hope to have you book with us again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Bower Hotels+ Suites on 21 Feb 2024
Thank you for your review David, we are glad you enjoyed your stay. We hope you book with us again soon!

10/10 Excellent

Matt

Stayed 1 night in Feb 2024
Response from Bower Hotels+ Suites on 8 Feb 2024
Thank you for your review, Matt, we are glad you enjoyed your stay with us. We hope you book with us again soon!

10/10 Excellent

Helene

Stayed 1 night in Jan 2024
Response from Bower Hotels+ Suites on 31 Jan 2024
Thank you for your review Helene, we are glad you enjoyed your stay with us. We hope you book with us again soon!

8/10 Good

Raphael

Travelled with partner
Good
Stayed 1 night in Jan 2024
Response from Bower Hotels+ Suites on 31 Jan 2024
Thank you for your review Raphael, we are glad to hear you had a good stay with us. We hope to see you again soon!

8/10 Good

Katrina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I would just say that it’s confusing to find the right door to go in initially. They have this big sign above an outside door that says it’s the hotel entrance, but that’s not the first entrance you need. That’s only for AFTER you get your room key. It’s the doors two down to the left. But other than that things were fine, but I wonder how things may have been different if there had been an issue with no front desk staff to call on.i would stay again though, overall good experience.
Stayed 1 night in Jan 2024
Response from Bower Hotels+ Suites on 8 Feb 2024
Thank you for your review Katrina, we apologize about the confusion with the doors. We are glad to hear you had a good experience overall afterwards, and we can assure you we are always available through our front desk number if you ever need anything during your stay . We hope you book with us again soon!

8/10 Good

Simon

Stayed 1 night in Jan 2024
Response from Bower Hotels+ Suites on 21 Jan 2024
Thank you for your review Simon, we are glad you enjoyed your stay. We hope you book with us again soon!

10/10 Excellent

ray

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Bower Hotels+ Suites on 11 Jan 2024
Thank you for your review Ray, we are glad to hear you enjoyed your stay. We hope you book with us again soon!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No usb plug ins
Stayed 1 night in Dec 2023
Response from Bower Hotels+ Suites on 31 Dec 2023
Thank you for review Jennifer, we are glad to hear you enjoyed your stay. We hope you book with us again soon in the New Year!

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Bower Hotels+ Suites on 17 Dec 2023
Thank you for your review Paul, we are glad to hear you enjoyed your stay. We hope you book with us again soon!

8/10 Good

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice room, clean and comfortable. Only complaints are that 1) there is no privacy for the toilet, it is visible directly through the shower from the room and 2) the entrance to the hotel is not clearly marked as there are three doors labeled hotel entrance, only one of which allows you in. Now that I know, I’d gladly stay again though.
Stayed 1 night in Dec 2023
Response from Bower Hotels+ Suites on 17 Dec 2023
Hello Chole, we glad to hear you would return to our hotel. When booking again their are certain rooms/suites that do not have that toilet visible from the room. We hope you book with us again soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Online check in not user friendly. It took 2 phone calls to the hotel number to make it work. Otherwise a good experience
Stayed 1 night in Dec 2023
Response from Bower Hotels+ Suites on 17 Dec 2023
Thank you for your review Robert, we are glad to hear you enjoyed your stay and we apologize that you had some difficulty completing the check in. We hope you book with us again in the future!

8/10 Good

Parise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room was facing the party lounge, didn't sleep much was a nice spot to stay
Stayed 1 night in Nov 2023
Response from Bower Hotels+ Suites on 17 Dec 2023
Hello Parise, we are sorry to hear about the noise. To ensure this is not a problem in the future, we added ear plugs in every suite to help block out some of the downtown noise. We hope you book with us again soon!

10/10 Excellent

Bridget

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and comfortable, the process of checking in and getting keys was fairly easy. Would suggest maybe a microwave in the rooms (there was none in mine) -- ordered food from the restaurant downstairs and would love have been able to reheat leftovers. Otherwise, excellent!
Stayed 1 night in Nov 2023
Response from Bower Hotels+ Suites on 25 Nov 2023
Thank you for your kind review and suggestions Bridget, we are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bower Hotels+ Suites on 15 Nov 2023
Thank you for you review Matthew, we are glad to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Mylene

Stayed 1 night in Nov 2023
Response from Bower Hotels+ Suites on 15 Nov 2023
Thank you for you review Mylene, we are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient. easy access and walkable to all amenities.
Stayed 1 night in Nov 2023
Response from Bower Hotels+ Suites on 8 Nov 2023
Thank you for your review Bruce, we are glad to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quaint hotel but rest assured you are on your own. Everything is done through email ... we loved the room. Very clean and the price was excellent. However no parking so you will pay for parking off site. Also no elevator that we saw and we were on the third floor ... maybe we just missed it ... the stairs were good exercise thought :)
Stayed 2 nights in Nov 2023
Response from Bower Hotels+ Suites on 4 Nov 2023
Thank you for your review, Mark, we are glad to hear you enjoyed your stay. Although everything's done by emails there is someone always available trough our front desk number. We hope to see you again soon!

10/10 Excellent

Jean Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean rooms
Great and modern rooms. Beds a little too hard for me but that’s subjective… Simple system to access the room and right downtown. Parking across the street was free !
Stayed 1 night in Oct 2023
Response from Bower Hotels+ Suites on 29 Oct 2023
Thank you for your kind review, Jean Danie, we are glad you enjoyed your stay. We hope you book with us again soon!

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice little boutique hotel, by only issue was there was no elevator. Difficult carrying luggage up 2 flights of stairs
Stayed 1 night in Oct 2023
Response from Bower Hotels+Suites on 1 Nov 2023
Thank you for your review Karen we are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Fawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay! We stayed in the executive suite, which had an awesome large tub to relax in and a comfy king size bed. The restaurant was ridiculously good, like mouth watering, licking plate clean good. Would highly recommend and will absolutely be returning.
Response from Christine on 17 Oct 2023
Thank you Fawn! We are happy you enjoyed your stay. We hope to see you back soon!

10/10 Excellent

Corrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint little suite close to everything. Clean but a musty smell. Hopefully not an issue throughout the night with allergies.
Stayed 1 night in Oct 2023
Response from Bower Hotels+ Suites on 15 Oct 2023
Thank you for your review, Corrina, we are glad to hear you enjoyed your stay. we apologize for the smell i will pass this along to management to see if they can do something about the smell. We hope you stay with us again in the future!

8/10 Good

Bradley

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Bower Hotels+ Suites on 15 Oct 2023
Thank you for your review Bradley, we are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Geoff

Stayed 1 night in Oct 2023
Response from Bower Hotels+ Suites on 15 Oct 2023
Thank you for your review Geoff, we are glad to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Joseph

Room was very comfortable.
Stayed 1 night in Oct 2023
Response from Bower Hotels+ Suites on 12 Oct 2023
Thank you for your review Joseph, we are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
This was a very nice quiet place to stay, with an excellent restaurant.
Stayed 1 night in Oct 2023
Response from Bower Hotels+ Suites on 12 Oct 2023
Thank you for your review, Denis, we are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Located in the heart of downtown easy walking to shops and restaurants! Very clean friendly staff easy check in!
Stayed 1 night in Sep 2023
Response from Bower Hotels+ Suites on 4 Oct 2023
Thank you for your kind review Rebecca, we are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Bower Hotels+ Suites on 4 Oct 2023
Thank you for your review Joshua, we are glad to hear you had a great stay. We hope to see you again soon!

6/10 Okay

Bonnie

Stayed 1 night in Sep 2023
Response from Bower Hotels+ Suites on 12 Oct 2023
Thank you for your review Bonnie, we are glad your enjoyed your stay. We hope to see you again soon!

8/10 Good

Zachary

Stayed 1 night in Sep 2023
Response from Bower Hotels+ Suites on 15 Oct 2023
Thank you for your review Zachary, we are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bower Hotels+ Suites on 27 Sept 2023
Hello Chris, thank you for your review. We are happy you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Can

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay. I love the heated floors in washroom.
Stayed 1 night in Sep 2023
Response from Bower Hotels+ Suites on 13 Sept 2023
Thank you for your review, Can, we are happy to hear you had a nice stay. We hope to see you again soon!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bower Hotels+ Suites on 10 Sept 2023
Thank you for you review Tonya, we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Diane

Stayed 1 night in Sep 2023
Response from Bower Hotels+ Suites on 30 Sept 2023
Thank you for your review Diane, we are happy you enjoyed your stay. We hope you stay with us again in the future!

2/10 Terrible

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was close from the downtown area. Don't know where to park or where to go to have access to the room. Have a few security checkpoint before getting into the room. Seems quiet and clean. They forgot to mention I had to pay for a parking garage nearby. You can't pay at the desk, everything have to be done online. Couldn't cancel my reservation on the same day, 15 min after I rented it...because they gave me a room elsewhere.
Stayed 2 nights in Aug 2023
Response from Front Desk on 6 Sept 2023
We are a self check in hotel so we sent you an email reminder to complete the online guest registration before arrival to receive check in instructions. If you would have completed the registration we would have sent you the instructions to make your way upstairs on the 2nd floor above the restaurant to access your key cards from the lock box next to your suite door. We need to verify your identity before giving you access to the hotel for the security of our staff and other guests. It was noted on Expedia for our hotel that an off site 24 hour parking option was available for 18 per day. The parking garage is owned by the city of Moncton so it is not possible to pay at the property since it is off site as noted and not owned by us. The cancellation policy was clearly stated as 48 hours prior to arrival when you accepted to reserve this property on Expedia but we kindly made an exception and offered you a room credit for the full amount to use on a future stay with us.

8/10 Good

Amanda

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Bower Hotels+ Suites on 7 Sept 2023
Thank you for your review Amanda, we are happy you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice stay....thank you.
Stayed 3 nights in Aug 2023
Response from Bower Hotels+ Suites on 31 Aug 2023
Thank your for your review, Kevin, we are happy to hear you enjoyed your stay with us. We hope to see you again soon!