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We love staying here when we’re in the area. The hotel is elegant, clean, in a convenient location, friendly & helpful staff and they have a great free breakfast
Annalee
Stayed 1 night in May 2024
Response from S. Rogers on 12 May 2024
Hi Annalee! Thanks so much for your kind words! We hope to see you again!
We had a great experience.
Amazing facilities.
Top notch customer service.
Ma. Katherine
Stayed 1 night in Apr 2024
Response from Kylie on 15 Apr 2024
Thank you Katherine, we're glad you had a great experience! We hope to see you again.
2/10 Terrible
Bradley
Travelled with family
8 Apr 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Quite suprised, the hotel itself was very nice and modern. Upon walking into our room, we noticed blood on the wall by the bathroom. Not a small amount either.
The lobby bar was nice, service was ok and there was only one person on staff. It took an hour and a half for food, but we were not in a rush. Nice staff and friendly.
For what we paid for the room and food, I am very disappointed. I would not stay here again.
Bradley
Stayed 1 night in Apr 2024
Response from Stephanie on 9 Apr 2024
Hi Bradley! We really appreciate you taking the time to provide us with feedback. We are very sorry that your stay with us was anything less than fantastic. Please know that the service issues have been addressed with our team. We do hope you will give us a second chance.
My sister and I stayed at Hyatt Down Town Moncton NB we enjoyed our 2 nights and had a beautiful view of Skating Ring and Maine st. The staff at front Desk and Morning Brunch was helpfull and pleasant! The breakfast which was included with our room plentiful and fresh fruits was a plus! Minor concern was just the bathroom door was very heavy and noisy it wakes up the other person in room! Will definitely return! Manager was top! Outside parking should be included as there are no other options! Hope to be back soon! Very satisfied!
Anne marie
Stayed 2 nights in Feb 2024
Response from Kylie on 20 Feb 2024
Thank you Anne Marie, we are so glad you enjoyed your stay! We will certainly inform our maintenance team regarding your concerns about the bathroom door. We appreciate your feedback and we hope to see you again!
Stayed with partner, our 3.5 year old and senior parents. Rooms were spacious with a nice seating area. Whole hotel was very clean, even the pool area. Staff were friendly and helpful, special mention to the breakfast staff. They were great! Already thinking about going back! Great value too.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Kylie on 20 Feb 2024
We are so happy you enjoyed your stay! Thank you for your kind words, we will share them with the rest of our team. We hope you and your family come visit us again in the future!
Nice spacious room, clean, comfy beds and pillows.
Breakfast was very good (eggs, sausage, pancakes, yogurt, mixed berries, pastries, breads, cereal, etc)
Disapointed that the hotel had a 2 hour delay for checking foor our room. Texting service to inform us when room is ready but we never got a call/text! Clerks are very nice but not bilingual.
Isabelle
Stayed 1 night in Jan 2024
Response from Kylie on 30 Jan 2024
Hi Isabelle, we are happy to hear that you were satisfied with your room and breakfast. We apologize for the delay at check-in. We are working on having our rooms cleaned in a more timely manner and we appreciate your patience. We hope to see you again!