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The staff were excellent! Expedia gave me the run around when I needed to cancel one of the rooms even after the hotel staff had okayed it. The staff at the hotel ended up taking care of everything for me. I will definitely go back to the hotel but will never use Expedia again!
The hotel room is dated, however it was fine for an overnight stay. Strange there is no bottled water in the room. Aside from that, would stay here again, as a night out at the casino is fun!
Shayna
Stayed 1 night in May 2024
Response from Eric on 24 May 2024
Thank you for taking the time to leave a review, I've relayed your comment to management.
Room was CLEAN! Shower and bathroom in general was very clean! staff were helpful in every way! The pool and hot tub were a delight and the buffet was WONDERFUL!!! On Saturday night there was a band playing in the pub and the music was excellent! Of course, the casino is always fun to play in! Highly recommend to anyone visiting the Moncton area!!
Natalie
Stayed 1 night in May 2024
Response from Eric on 21 May 2024
Thank you for taking the time to leave a review. We love to hear it when our guests have a great time, and we hope to see you again in the future.
I love this Hotel ! My room had an amazing soaker bathtub and huge walk in shower. It was so relaxing, i could have stayed a week and never missed home at all …
Michelle
Stayed 1 night in May 2024
Response from Eric on 14 May 2024
Thank you for taking the time to leave a review, we're so happy to hear you enjoyed your stay, and we hope to see you again in the future!
Rooms were nice, clean, spacious. So convenient to stay on site at the casino. Right across from mcdonalds, burger king and ihop. That being said, the price of the rooms doesnt line up with no free breakfast and the small pool
Allison
Stayed 1 night in May 2024
Response from Minoo on 12 May 2024
Thank you for your feedback. We appreciate it :)Your comments have been brought up the concerned department heads.
Thank you for taking the time to leave a review, I've relayed your comments to management.
10/10 Excellent
Tina
Travelled with partner
4 May 2024
Everything was perfect, great nice
Tina
Stayed 1 night in May 2024
Response from Minoo on 4 May 2024
Thank you for your feedback. We appreciate it!
4/10 Poor
Ryan
Travelled with partner
4 May 2024
Liked: Amenities
Disliked: Property conditions & facilities
The only real perk of this property is it’s attached to the casino … nothing really screams that luxury you want to feel from a property that’s slogan is “A taste of Vegas” the rooms are outdated with stains everywhere and the worlds worst pillows they are so tiny and uncomfortable , the staff are pretty rude ,I didn’t even get asked how my stay was. Coming here with the intentions of high rolling and not feeling that exciting feel you get staying somewhere nice really makes me not want to return to this property so beware you’ll be let down with the Vegas intentions
Ryan
Stayed 2 nights in May 2024
Response from Minoo on 4 May 2024
I am sorry that your hotel stay wasn't as per your liking. Your concerns have been forwarded to the concerned department managers.
6/10 Okay
Sarah, Quispamsis
Business traveller, Travelled with partner
3 May 2024
Liked: Cleanliness, staff & service
It was just ok, rather pay the same to be downtown.
Sarah
Stayed 1 night in May 2024
Response from Minoo on 4 May 2024
Thank you for your feedback.
10/10 Excellent
mike
3 May 2024
mike
Stayed 1 night in May 2024
Response from Eric on 23 May 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.
Although we liked the restaurant, availability of snack machines was disappointing. The first staff we encountered made us feel we were putting her out, but the rest of the staff we encountered were great.
Joann
Stayed 1 night in Apr 2024
Response from Eric on 3 May 2024
Thank you for taking the time to leave a review, I'm sorry to hear things weren't to your liking, I've relayed your comment to management.
4/10 Poor
Patty
Travelled with partner
1 May 2024
Disliked: Cleanliness
Stayed one night in a king room. The room was very spacious as was the bathroom that is about all I can say positive. The carpet was dirty and had red stains not sure from what, the walls were covered in greasy finger prints and old pieces of tape. The furniture is very worn, the chairs were dirty and had no padding left on the seat. The wooden furniture was was worn. The tile in the shower was broken in section and there was a huge square section that was discoloured. Around the edges of the tiles in the bathroom were dirty. The whole room needs an upgrade and deep clean. I will not return. Definitely not worth the 250$ we pad. I would have left but every hotel was full.
Patty
Stayed 1 night in Apr 2024
Response from Minoo on 4 May 2024
We are really sorry that the hotel stay was not up to your standards. Your concerns have been forwarded to the concerned department managers.
Nice to have convenience of the hotel and casino where one can have quiet time and entertainment whether playing at casino, people watching and live music when available.