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Reviews of Hotel GHM Monachil

3 out of 5
Hotel GHM Monachil
Avda. Maribel 10, Sierra Nevada, Monachil, Granada

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 220 reviews" "
Rating 8 - Good. 100 out of 220 reviews" "
Rating 6 - Okay. 43 out of 220 reviews" "
Rating 4 - Poor. 18 out of 220 reviews" "
Rating 2 - Terrible. 9 out of 220 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved this place! Thank you.
Stayed 2 nights in Jan 2024
Response from Hotel GHM Monachil's Communication Department on 7 Feb 2024
Dear Rita,First for all, we want to thank you have valued your experience at the hotel.We're so glad to read you had a great time with us and you felt confortable.We wish you come another time, because we'll be delighted to receive you again.Kind Regards and have a nice day.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Jan 2024
Response from Hotel GHM Monachil's Communication Department on 6 Feb 2024
Dear Jonathan,We thank you so much you have valued your experience at the hotel.We're grateful to read you had a great time and you enjoyed our services properly.We wish you come another time, because we'll be delighted to receive you again.Kind Regards and have a nice day.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and the dinner was good value. Very clean and good service. Rooms are a little dates but comfortable.
Stayed 1 night in Jan 2024
Response from Hotel GHM Monachil's Communication Department on 1 Feb 2024
Dear Lisa,We thank you have dedicated few minutes to valorate your experience at the hotel.We're so gratefull you have enjoyed the hotel's services and you were confortable.We wish you come another time, Lisa, because we will be delighted to receive you again.Kind Regards.

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Hotel GHM Monachil's Communication Department on 1 Feb 2024
Dear Susan,First for all, we thank you so much you have valued your experience at the hotel.We wish you had a great time with us and you have enjoyed hotel's services.We will be delighted to receive you another time, Susan.Kind Regards and have a nice day.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Hotel GHM Monachil's Comunication Department on 1 Feb 2024
Dear Robert,We thank you so much that you have valued your experience at the hotel. We wish you have enjoyed all the hotel's services and amazing location we have.We hope you come another time, because we will be delighted to receive you again.Kind Regards.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great price. Very convenient for getting straight on the slopes. Breakfast is superb, if not a little busy. Hotel seems to be teeming with schoolkids. Parking cost is very acceptable compared to some other places. Not being able to check in until 5pm is a pain but often some rooms are ready early.
Stayed 2 nights in Jan 2024
Response from GHM Hotel Monachil's Comunication Department on 12 Jan 2024
Dear James,First for all, we want thank you that you have dedicated some minutes of your time to valorate your experience at the hotel.One of the best things we have is the location: we are near of all the guests need and they don't have to move around too much to getting the right places.On the other hand, we work with schoolkids groups. Normally there are no problem and they're under control, so we expect that they don't disturb you.We wish you had a great time and we hope that you will be able to come back, because we will be delighted to receive you again.Kind regards.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Leanna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Avoid. Staff told us we were supposed to book parking in advance yet nothing was mentioned in the booking. Ended up having to walk 5k on our first day to bring our belongings to the hotel room. Not to mention the lack of help front desk at the hotel reception. Also, expect 0 heating in your bedroom and a blanket on the bed while it’s -12C outside. Would definitely not class this as a three stars hotel. Oh - and television had two channels working. Welcome to the year 2000.

10/10 Excellent

Ayoub

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable!

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & the breakfast & dinner buffet is fantastic food & real value for your money
Stayed 2 nights in Jan 2023

10/10 Excellent

Geoffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old hotel, which while slightly crumbling on the outside, was beautifully maintained inside. Unbeatable views over the town and ski-slopes from the rooms and from the terrace bar. The hotel is close to a chair-lift for transport into the centre of Pradollano. The hotel beds are comfortable and the rooms are kept spotless by hard-working staff. The buffet-style food service in the restaurant offers plenty of options. Overall, we enjoyed our stay over Christmas 2022 (family group of 7 in 3 rooms). The staff could not have been more friendly or helpful. I thoroughly recommend this hotel.

8/10 Good

Nicklas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Sergii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sweet hotel in Sierra Nevada mountains, nice spa And sauna. Dinner and breakfast were also exemplary. The room was cozy with a pleasant mountain view.
Stayed 1 night in Dec 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay hotel but not good food
We were super excited when we read “ski-in/ski-out hotel.” We went in February and there was not a ton of snow around the hotel. We were told to go to the city center to get on the lift to go snowboarding. We were told that you could snowboard back to the hotel but nobody was able to guide us once on the slopes. Pros: The hotel is well heated so you don’t have to wear a jacket around when you leave your room. Plenty of areas to sit outside of your room. Bar cafe is open until midnight. We got coffee and dessert after dinner. Room had a balcony and bathroom with separate toilet room. Staff was friendly, checked in online. Staff offered us the chance to take a shower when we returned from snowboarding although we had already checked out (were only going to pick up our stuff). They gave us a towel and let us use the spa bathrooms. Cons Hotel is kind of far from city center (plaza) if you are going by foot. It is all uphill if you have to carry luggage/equipment. Food was not good. We purchased the dinner and breakfast buffet. Drinks (even soft drinks) were not included with dinner which I did not realize ahead of time. Dinner was okay but breakfast not so much. There was variety but most things did not look or taste delicious (e.g. churros were not crispy brown and were soggy).
Stayed 1 night in Feb 2022

8/10 Good

Louis

Stayed 1 night in Jan 2022

8/10 Good

S

Liked: Staff & service
Location location location
Great location, ski in ski out which counts for a lot. The staff were friendly and helpful. The hotel itself is showing its age but was clean and tidy.
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location but terrible food. Dated rooms
During our stay the dinner was inedible, not only was the food cold but the quality is really terrible. The staff were so apologetic but to be fair they had to change from buffet to table service and were not equipped for this. We did complain to reception and cancel the following nights dinner. As we had prepaid the receptionist said we would receive a refund, however a week later we are still waiting for this to happen. The rooms are clean but very dated however the hotel has a nice bar area. We were able to ski in/out which was great. There is a great sun terrace but it does get extremely hot in the afternoon and I would recommend some shade.
Stayed 2 nights in Jan 2021

4/10 Poor

Kathleen

Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value but you can hear your neighbour
Good price / value. I will stay again. The rooms are not insulated good. So you will hear when next door goes to the toilet or if they have fun in the bed.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay. The suite was great. Staff was very helpful.
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia is a terrible company in which i will never use again.
Stayed 2 nights in Dec 2020

10/10 Excellent

Peter, Wichita KS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really is ski in ski out, even in March. On site ski rental is wonderful
Stayed 4 nights in Mar 2020

8/10 Good

Simon, Palma

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were all great. Great ski in ski in/out location but a bit of distance from main town square. the walls between rooms seemed thin as noise from next door or corridor seemed loud.
Stayed 7 nights in Feb 2020
Response from GHM Hoteles on 14 Mar 2020
Thank you for your comments! We are happy to know you've enjoyed our services and the staff treatment :) Sorry for the noise of other guests. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to the slopes. I had room 306, which has a balcony overlooking the town. Nice views.
Stayed 7 nights in Feb 2020
Response from GHM Hoteles on 14 Mar 2020
We are happy to know you've enjoyed your stay in GHM Monachil. Hope to see you soon again!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from GHM Hoteles on 14 Mar 2020
¡Muchas gracias por valorar nuestro establecimiento!

8/10 Good

altantulkhuur

Liked: Staff & service
sparkle in a nice ski resort
Marvelous staff, very helpful. Food was very nice but at dinnertime the dining room is rather noisy, due to many groups of youngsters (12-16 years) The property could need some brushes of paint. We would could come back, but only in the periods that there are no groups of young teenagers. Special thanks to the manager, Sr Antonio who has been very accommodating indeed! Robert & Agi
Stayed 10 nights in Jan 2020
Response from GHM Hoteles on 14 Mar 2020
Thank you very much for your value. We are happy to know the staff service was good and the management attention usefull. Sorry for group inconveniences and thank you for your cooperation.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GHM Hoteles on 20 Jan 2020
Thank you for sharing your experience! Best regards, María

4/10 Poor

Peter

Disliked: Property conditions & facilities, room comfort
Small, ugly and smelly room.
Stayed 5 nights in Dec 2019
Response from GHM Hoteles on 8 Jan 2020
We are sorry to hear you've found this problems in your room. We take note about your comments. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good 👍 nice place to stay .....................
Stayed 1 night in Dec 2019
Response from GHM Hoteles on 30 Dec 2019
Thanks for sharing your experience! Happy to hear you've enjoyed your stay, we send you our bes wishes!

6/10 Okay

Tiago

Travelled with family
Disliked: Property conditions & facilities, room comfort
Fantastic experience
Impressive trip, the Sierra Nevada is amazing. But the hotel is very noize you listen to your neighbors talking and the room service is very loud in the early morning. We were not aware that we should reserve a parking spot, this caused some stress at check-in.
Stayed 4 nights in Dec 2019
Response from GHM Hoteles on 14 Dec 2019
Hello Tiago, Thank you for sharing your experience with us. We are sorry for the missed parking information. Hope to see you again. Best regards, María

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from GHM Hoteles on 14 Dec 2019
¡Muchas gracias por compartir tu experiencia con nosotros!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski in and still possible at this time of year.good value and location.
Stayed 2 nights in Apr 2019
Response from Hotel GHM Monachil on 8 May 2019
Dear Sir: Thanks for value our services. Is very important for us to be able to improve our services. Thanks and regards

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Would return.
Nice hotel, a little dated in places but on the whole good condition & excellent value. Perfect location for ski in/out mere meters from the pistes. Hotel also had a nice outdoor terrace off of bar for post ski wind-down drinks. Breakfast & dinner was good for the low cost option of going half-board. Would certainly return.
Stayed 6 nights in Mar 2019
Response from GHM Hoteles on 9 May 2019
Dear Sir: Thank you very much for your opinión. We´re glad that your stay in our hotel was pleasant. We hope to see you again. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from GHM Hoteles. on 11 May 2019
Distinguido cliente: Muchas gracias por su opinión. nos alegra saber que su estancia en nuestro establecimiento le resulto agradable. Hacemos lo posible para mejorar nuestro servicio, dia a día. a la espera de poder saludarle en una proxima ocasión, reciba un cordial saludo.

8/10 Good

Peter

Liked: Cleanliness, staff & service
Good Location
Good location close to chair lift and possible to ski in and out with ski lockers on ground floor. Rooms spacious but very tired and in need of a complete refurbishment. Bed typical Spanish style with sheets and blanket rather than a duvet. Dinning room, lounge area and bar all very good.
Stayed 1 night in Mar 2019
Response from GHM Hoteles on 10 Mar 2019
Thanks for sharing your experience! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel for a weeks skiing holiday. The hotel has all the facilites that you need. Restaurant, health / relaxation / massage Service, Ski locker rooms, Kids play area, Large terrace next to the piste, bar, car parking, wifi, etc...etc.... For me the Ski in Ski out was absolutely marvellous. Not having to wait for the ski bus or walk around the town with my skiboots was fantastic... it saved me lots of time and it also meant that I could take the last lift up right at the far end of the resort and ski all the way back to the hotel !!! However what I was most impressed by, was the excellent service of the staff and personal help from the hotel director after I had an accident on piste. The director (Mr. Antonio) sent someone to pick me up from the medical centre, and when I arrived, he personally made sure I got to my room alright and instructed the hotel staff to look after my needs for the remainder of my stay. His hands-on approach and readiness to help was absolutely Godsent. In our culture we say 'True virtue can only be seen in times of need !' The team at this hotel, right from the top, to the people at the main desk, to the people working at the bar, to the ladies cleaning the corridors (who without any instructions came to help me with my luggage just because she saw me struggling) proved that you can rely on them for their assistance when you really need to. I can therefore highly recommend this hotel to anyone and will not go anywhere else next time I
Stayed 7 nights in Feb 2019
Response from GHM Hoteles on 10 Mar 2019
Thank you so much for your review. We couldn´t be happier to know you've enjoyed your stay. The Hotel staff and our services are always at our guest disposal. Knowing you have really apreciated them make us very proud. Hope your coming back home went well and wishing you a quick recovery, we send you our best regards. Here you have your home in Sierra Nevada for next time, without ski incidents :)

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Hi all, i don't usually bother leaving a review but having read some of the other reviews I think some are a bit harsh. It's fantastic value ,All the staff are so pleasant and helpful, ski in/out , onsite ski rental, lift pass available within 100m , breakfast and dinner as good as you will get in the resort (unless you are loaded) so what's not to like? I just stayed over half term , had to be 50 school kids there ,no noise , no problems at meal time ,all in all great. Ignore the other sad reviews , this place is great value!!!
Stayed 4 nights in Feb 2019
Response from GHM Hoteles on 27 Feb 2019
Thank you very much for such a good value. We are very happy to know you've enjoyed your stay with us. Hope to see you soon :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from GHM Hoteles on 28 Jan 2019
Thanks for sharing your experience with us :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend ski trip
Nice place, good breakfast included
Stayed 2 nights in Jan 2019
Response from GHM Hoteles on 24 Jan 2019
Thank you! We're glad to know you've enjoyed your stay with us. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, right by an entrance to the runs.
Stayed 2 nights in Jan 2019
Response from GHM Hoteles on 20 Jan 2019
Thanks for your review! :) Best regards

4/10 Poor

Verified traveller

Liked: Staff & service
Several school parties meant the stay was ruined by bad behaviour, kids running around at all hours setting off fire alarm and running and shouting in the corridors until the early hours. No sleep for 2 days so we packed up and left. Many families complained and the staff were helpful pity the school teachers were useless.
Stayed 5 nights in Dec 2018
Response from GHM Hoteles on 20 Jan 2019
Hello Sir, Thanks for your review. We are sorry that the situation with the school group was uncontrollable sometimes. We send you our best regards

8/10 Good

Louis

Just next to the ski slopes, jump on your ski and down the hills.
Stayed 1 night in Nov 2018
Response from GHM Hoteles on 20 Jan 2019
Thanks for your review. We are glad you enjoyed your stay, and we hope to see you again soon! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from GHM Hoteles on 22 Jan 2019
Gracias por valorar nuestro establecimiento. Un saludo y ¡hasta pronto!

2/10 Terrible

patricia, shropshire uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghm monachil hotel
I was very disappointed with all aspects of my stay and the hotel
Stayed 4 nights in Feb 2018
Response from Marta. Marketing- on 14 Mar 2018
Dear Karala, thanks for sharing your impressions with us. Even the worst comments help us to improve, that's why we really appreciate hearing our clients. We are deeply sorry for your dissapointing. We haven't been at the level and we apologize for that. We Will make our biggest efforts to improve. However, it woul be really useful for us if you could tell us some more especific details about the things that wasn't ok so that we can try to fix them. Thanks again for your time. We reiterate our most sincere apology. Greetings.

8/10 Good

Adrian , Yorkshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel next to piste for ski in ski out
Enjoyable stay for one weeks skiing. Excellent location for ski in ski out, one of only a few in the resort to truly be able to boast this. Staff all very friendly and helpful. 3 single beds in our room were ideal and comfortable. Room decoration a little tired & dated. Ensuite shower room adequate, but again dated with shower head held together with tape. Public areas & bar are all pleasant and well maintained. We stayed half board, with plentiful & varied food available at all meal times. The bar and terrace areas are welcoming and lively. A most enjoyable stay and can happily recommend.
Stayed 7 nights in Feb 2018
Response from Marta. Marketing- on 20 Feb 2018
Adrian we are glad to see you had a satisfying stay with us. Achieve in giving the best possible attentions and services to our guest is our main goal and the most reguarding compensation for our job. we Will continue on doing the same, hoping to see you really soon.

4/10 Poor

Kerry

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is extremely tired and the room decor and quality of bed linen was dreadful. The bathroom smelt of mildew!!
Stayed 2 nights in Feb 2018
Response from Marta. Marketing- on 20 Feb 2018
Dear Kerry. We feel really sorrow to verify that your stay with us wasn't as pleasant as it should be.Even the negative opinions of our clients help us to improve day by day. We Will manage the bathroom smelling problem. For next time we recommend you to warn immediately our reception staff, who kindly Will help you any time all day long. Greetings.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at just 50 meter from the skiing slope.
Stayed 2 nights in Jan 2018
Response from Marta. Marketing. on 1 Feb 2018
Gracias Louis por tu valoración. Continuaremos trabajando para no bajar el nivel.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated, ski in , ski out it said ...........and it was! my booking got a little muddled and we had to change rooms after our first night. The hotel staff were genuinely apologetic that this had happened. Throughout our stay all the staff were so welcoming and friendly. Don't always get that level of service in a 'group' hotel!
Stayed 3 nights in Jan 2018
Response from Marta. Marketing. on 21 Jan 2018
Dear Paul, Thank you very much for your kind words. We really appreciate our clients' comments and the information they provide us about how has been their stay and their level of satisfaction. We are glad to see that you had a satisfying stay with us. We will keep on working hard to offer the best possible services and atentions to our clients, hoping to see you really soon again.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay & nice staff
We have just returned from a very nice break in Sierra Nevada. We were there from Tue to Sat. The trip could easily have been ruined by me falling & breaking my shoulder on the first day. However, the staff were extremely kind, friendly & helpful. We found the rooms to actually be better than anticipated. We were a wee bit concerned, as the hotel does look a wee bit jaded on the outside. However, rooms were fine. We had a nice big family room. Loads of space, nice big bathroom & 2 showers. The only criticism, ironically, was that the room was too warm! We couldn't find a way to turn down! I see some people annoyed about view (didn't go for the view!) & lack of English language channels on TV (really, remember, you are in Spain!). Really, a non-issue! We were half board. I feel we got an excellent deal. Breakfast & dinner were buffet but quality & selection was great. We hired gear from the ski shop in the hotel - ski Sabica. I found them to be extremely helpful. When I injured my shoulder & couldn't ski, they kindly & with no quibble took back the equipment & didn't charge anything for the rental. In addition, they made sure not overcharged for the hire. Thank you for your kindness & honesty. This counts for a lot. Thank you, folks.
Stayed 4 nights in Jan 2018
Response from Marta. Marketing. on 19 Jan 2018
Thank you very much for your kind words Martin. We appreciate the time our clients' dedícate to share with us how was their stay. We are glad to see that you had a pleasant stay with us. We hope that your recovery will be in a short time. Hope to see you again really soon.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very loud
Check in not until 5pm, not impressive but fine if that is the policy it’s hard to argue. This is one of the loudest hotels I’ve ever stayed in. Do not plan on getting any sleep. The hallways echo, the doors and walls are paper thin. The doors slam and will wake up even the deepest sleeper. It felt like a loud hostel with private rooms.
Stayed 4 nights in Dec 2017
Dear Guess, Thank you for sharing with us your opinions about our hotel. Taking good care of our clients and making them have a pleasant stay is our main goal, that's why we take so seriously their comments. We regret that your stay with us didn't reach your expectations. We are going to continue on working hard to improve our service and attentions and to prove you that we are a reliable Company. We hope to see you again soon in our establishment so that you can check it personally.