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Reviews of Hotel English Point Marina & Spa

4 out of 5
Hotel English Point Marina & Spa
Cement Road, Mombasa, Mkomani

Reviews

8.2

Very good

Rating 10 - Excellent. 118 out of 250 reviews" "
Rating 8 - Good. 67 out of 250 reviews" "
Rating 6 - Okay. 28 out of 250 reviews" "
Rating 4 - Poor. 24 out of 250 reviews" "
Rating 2 - Terrible. 13 out of 250 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Naeem

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in May 2024
Response from Marina EnglishPoint on 25 May 2024
Dear Naeem,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! Our team is very happy that you enjoyed your stay at Hotel EnglishPoint & Spa and that you enjoyed our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Hotel EnglishPoint & Spa.With Best Regards,

10/10 Excellent

Naeem

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Staff.
Stayed 3 nights in May 2024
Response from Marina EnglishPoint on 25 May 2024
Thank you so much for such an amazing rating.We can't wait to welcome you again.Kind regards,

10/10 Excellent

Deeyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I come to Kenya this will be my hotel. Highly recommend the staff are great and very helpful
Stayed 2 nights in May 2024
Response from Marina EnglishPoint on 25 May 2024
Dear Deeyon,Greetings from Hotel EnglishPoint & Spa. Thank you for your excellent review of our hotel. We are delighted to hear that you had a positive experience at Hotel EnglishPoint & Spa and that our staff provided you with great service. We would love to have the chance to welcome you back in Mombasa for another stay.Best Regards,

4/10 Poor

Camille K

Travelled with partner
Disliked: Staff & service, amenities
While this property, on the surface, looks nice, there were a lot of things that were inconvenient in staying here. First, I will say that the staff at the front desk and the security booth at the front were wonderful. In addition, Leonard and Mohammed, our servers at the restaurants we tried were also very kind to us. Unfortunately, that is where our positive experiences ended. Our room was very large but appeared to be more of a long-term stay apartment and it was hard to get any Ubers to agree to pick us up from here. The tub in the second bathroom had not been cleaned in a while and the air conditioning was barely functioning. It would shut off at random times or just blow hot air instead of cooling the room down. The restaurant food was not the best and when I expressed that I did not like the chicken sharma dish, there was no offer to replace it or take it off the bill even though I only took one bite out of it. The place where breakfast was served was the most unwelcome that we felt. Upon walking in, the entire staff stared at me and came up to me to tell me that my clothing was not ok. I was wearing a regular romper with shorts that were just above my knees (nowhere near being booty shorts) and a cardigan on top. I am a 40yr old married woman so my clothes aren't overly revealing nor inappropriate and I saw other patrons wearing shorter shorts than me who had not been approached. We barely ate our breakfast and left as quickly as we could to check out.
Stayed 2 nights in May 2024
Response from Marina EnglishPoint on 20 May 2024
Dear Camille K,Thank you so much for posting a review. We have noted your comments about our hotel and will be looking into this to ensure it is improved. I hope the team and I can welcome you back soon as we loved having you stay with us. With kind regards,

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely I like how the staff are freindly, Rooms are clean and the security are also freindly, swimming pool is clean.
Stayed 2 nights in May 2024
Response from Marina EnglishPoint on 8 May 2024
Dear Elias,We appreciate you for having created time to share your stay experience with us.We are happy to know that we met your expectations.We can't wait to host you again.

8/10 Good

Ayman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous!
Stayed 3 nights in Apr 2024
Response from Marina EnglishPoint on 24 Apr 2024
Dear Ayman,,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are delighted to hear that you enjoyed your stay at Hotel EnglishPoint & Spa and that our staff was a positive part in your experience. Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect the location was beautiful, but the people were were so very kind and beyond friendly I personally would put those things before anything else. Great service is hard to find but if you stay here know you will be treated fabulous your safe and the food is splendid, will most certainly be coming back👍
Stayed 3 nights in Apr 2024
Response from Marina EnglishPoint on 17 Apr 2024
Dear Derek, Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your stay and service by our supportive staff. We would love to welcome you back in the nearest future. With Best Regards,

10/10 Excellent

Mulili

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fantastic place, my family enjoyed it. Will definitely revisit it soon
Stayed 4 nights in Mar 2024
Response from Marina EnglishPoint on 3 Apr 2024
Dear Mulili,Thank you so much for such an amazing review.We look forward to hosting you again in the near future

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marina EnglishPoint on 27 Mar 2024
Dear Robert,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is appreciated. We look forward to welcoming you back in the near future.With kind regards,

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awsome. unfortunatly there was no hot water in yhe shower at this time.
Stayed 1 night in Feb 2024
Response from Marina EnglishPoint on 26 Feb 2024
Dear Kevin,Many thanks for taking the time to share with us your review on your Hotel EnglishPoint & Spa experience. Your concern has been noted and share with colleagues. Look forward to your future visits!Best regards,

10/10 Excellent

Josephus

Liked: Cleanliness, staff & service, property conditions & facilities
The property is fantastic, can't wait to visit again.
Stayed 1 night in Feb 2024
Response from Marina EnglishPoint on 26 Feb 2024
Dear Josephus,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Hotel EnglishPoint & Spa! We truly hope your next stay with us is just around the corner.Kind regards,

4/10 Poor

Marc-Antoine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The things we liked: the rooms are big. The property is a big complex with a great gym, restaurant and coffee shop. Great view. The staff is friendly especially the service people (Baraka, the people working at the spa/gym, and the folks cleaning the rooms). The things we didn’t like: 1. we had made a special request and asked for the manager who would not talk to us and instead kept sending the reception lady back to us. 2. The rooms are quite old and the humidity level is VERY bad. 3. The food at the restaurant is not the best you’ll take for a coastal hotel. A few things that made for a big negative feeling during our stay which we shortened to go to another resort in Diani Beach.
Stayed 5 nights in Feb 2024
Response from Marina EnglishPoint on 21 Feb 2024
Dear Marc-Antoine,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Marina EnglishPoint on 21 Feb 2024
Dear Heather,We would like to thank you for creating time to rate us.Thank you for choosing to stay with us, we look forward to hosting you again in the near future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Marina EnglishPoint on 18 Feb 2024
Dear Adam,Thank you so much for such an amazing rating.Happy to know that you had an awesome experience.We look forward to hosting you again.Warm Regards

10/10 Excellent

Medard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marina EnglishPoint on 17 Feb 2024
Dear Medard,Thank you so much for such an excellent rating.We are happy to know that you enjoyed your stay.We cant wait to seeing you again soon.Kind regards,

4/10 Poor

Omar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not good/ high traffic and very noisy on the weekends almost you’re sleeping next to night club
Response from Marina EnglishPoint. on 12 Feb 2024
Dear Omar, We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Hotel EnglishPoint & Spa team, we would like to inform you that what we want is the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip. Best regards, Marina EnglishPoin

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
We loved the view of the bay from the 4th floor
Stayed 1 night in Feb 2024
Response from Marina EnglishPoint. on 12 Feb 2024
Dear Michael,Thank you for choosing to stay at the Hotel EnglishPoint & Spa. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. Our team is very happy that you enjoyed your stay at Hotel EnglishPoint & Spa and that you enjoyed the view. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Response from Marina EnglishPoint. on 12 Feb 2024
Dear Jasmin,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Hotel EnglishPoint & Spa. With kind regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marina EnglishPoint. on 12 Feb 2024
Dear Robert,Thank you very much for taking the time to rate Hotel EnglishPoint & Spa with 5 stars, we are glad to know that you have had an amazing stay.We value your feedback and look forward to welcoming you back soon.Best regards,

10/10 Excellent

Mille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marina EnglishPoint. on 12 Feb 2024
Dear Mille,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,

10/10 Excellent

ALPHONCE

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Marina EnglishPoint. on 12 Feb 2024
Dear ALPHONCE,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Hotel EnglishPoint & Spa.Kind regards,

8/10 Good

Joshua

Liked: Cleanliness
We were given a warm welcome by the staff on arrival. They were all professional and eager to assist with any issues we had, for example, our room was changed pretty swiftly when we highlighted some maintenance issues that could not be fixed. Locationwise, it is tucked away in the marina bay, so very quiet with lovely views out into the bay with Fort Jesus on the otherside (depending on the room you are allocated youll have this view from your room). The beach area is tiny and not really what this hotel is about. If you want an expansive beach, youd be better off in Diani or Watamu. The food was good, with a decent buffet selection
Stayed 7 nights in Dec 2023
Response from Marina EnglishPoint. on 10 Jan 2024
Dear Joshua,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet and exeed your expectations. We were truly pleased to hear that you enjoyed food, view and staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

6/10 Okay

Mehrinaz

Travelled with family
Stayed 2 nights in Dec 2023
Response from Marina EnglishPoint on 7 Jan 2024
Dear Mehrinaz,We appreciate that you have taken the time to write a review for Hotel EnglishPoint & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and spacious rooms
Stayed 1 night in Dec 2023
Response from Marina EnglishPoint. on 19 Dec 2023
Dear Rachel,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet your expectations. We are glad to know that you enjoyed your stay with us and that your room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.With Best Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a good place. Only have several restaurants in main property rather on the beach front only
Stayed 3 nights in Dec 2023
Response from Marina EnglishPoint. on 19 Dec 2023
Dear Robert,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are glad to know that you enjoyed your stay with us , we look forward to hosting you in the near future.Kind Regards,

10/10 Excellent

Akida

Stayed 2 nights in Dec 2023
Response from Marina EnglishPoint. on 2 Jan 2024
Dear Akida,Thank you for such a perfect rating.We are glad to know that you enjoyed your stay with us and we look forward to hosting you again.

8/10 Good

Zulfikar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good, they are clean and staff are friendly.
Stayed 5 nights in Nov 2023
Response from Marina EnglishPoint. on 10 Dec 2023
Dear Zulfikar,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We were truly pleased to hear that you enjoyed our staff. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Kind Regards,

10/10 Excellent

Frankie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is one of the nicest places in the area. The staff was excellent and friendly. The price was good for the place. I am already looking forward to returning. The refrigerator did not work, and the desk said they would send someone to fix it, twice, but it did not get resolved. So any food we had went bad. It offered a kitchen, but nothing to cook with, no drinking glasses, no plates, no utensils, no soap. You are paying for a kitchen that you cannot use. You are paying for space. The WiFi and air conditioning was unreliable, but they were experiencing storms to be fair. The dining options are great and the food was incredible! I got a massage at the spa. Again, it was fantastic. I loved this hotel, and the staff. My only issue was not being able to use the kitchen, which was important to me. The gym facility was beautiful.
Stayed 2 nights in Nov 2023
Response from Marina EnglishPoint on 1 Dec 2023
Dear Frankie,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad that you enjoyed the value of the price and the quality of our hotel. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

4/10 Poor

L

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful place, bad maintenance .
Beautiful grounds. We were given a big place with 3 bedrooms. Everything is very clean. Unfortunately the rooms were not checked by hotel staff. Bathroom sink broken! No Tv service. We tried to call front desk , but phone does not work. Walked back to reception and reported problems the day of checking in. Next day nothing was fixed. Went back to reception and asked for manager. Manager was not available. We were told to call another number. We left message….
Stayed 1 night in Nov 2023
Response from Marina EnglishPoint. on 1 Dec 2023
Dear L,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Hotel EnglishPoint & Spa. Yours sincerely,

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marina EnglishPoint. on 1 Dec 2023
Dear John, Thank you for your feedback,

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marina EnglishPoint. on 16 Nov 2023
Dear Leon,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcoming you back soon at Hotel EnglishPoint & Spa. Warm regards,

10/10 Excellent

Ebenezer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look for Nikodemus to serve you any kind of food, he is a good guy
Stayed 6 nights in Oct 2023
Response from Marina EnglishPoint on 10 Nov 2023
Dear EbenezerGreetings from Hotel EnglishPoint & Spa!Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We will share the review with colleagues and let Nikodemus know that he exceeded your expectations. Hope to see you again very soon.Sincerely,

4/10 Poor

paulo

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked the staff and the facilities are modern and comfortable. There is an awful sewage smell in the elevator that permeates to the bedrooms. To avoid it , the only way is opening the windows but then the mosquitoes come in. The AC says 18C, but the lowest temperature it runs is 25C at best.
Stayed 1 night in Oct 2023
Response from Marina EnglishPoint. on 29 Oct 2023
Dear paulo,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JMH
Had a very pleasant 3 night stay with the family in English point marina. Check in process and service from reception staff was amazing. Massive shout out to Dalma who was particularly helpful throughout. Breakfast could be hit / miss and parts of the building could do with some TLC but I’d definitely stay at English point again if in Mombasa.
Stayed 3 nights in Oct 2023
Response from Marina EnglishPoint on 15 Oct 2023
Thank you for creating time to share your stay experience with us.We are glad that you enjoyed your stay. We will share the review with Dalma and the entire team to thank them for making your stay a superb one.We look forward to hosting you again in the near future.

10/10 Excellent

Admasu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For those who like space
This hotel is for families or groups because you get more than one room. I travel quite a bit and my thing is roominess and cleanliness and so these days I tend to go with VRBO or Airbnb. I booked this hotel immediately after I looked at the square footage and I found it was more than I bargained for. It is in a kind of residential area and quiet {you just have to live with the crows :) }. If you want to dip in the ocean it is there and if you prefer a pool it is there. The food was good (the coffee may take a couple of more minutes to arrive at your table than you want- no big deal to me). The staff was very polite everywhere including salutes in some areas, The rooms were very clean. Simply, I would give this hotel the maximum score in all aspects but certain areas of it have a sewerage smell. I am sure it is something they can fix easily and it wouldn't deter me from returning if I went back for any reason
Stayed 2 nights in Sep 2023
Response from Marina EnglishPoint on 25 Sept 2023
Dear Admasu,Greetings from Hotel EnglishPoint & Spa. Thank you for your 5-star review of our hotel. We are proud that our delightful food, professional staff and comfortable room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice clean modern property, really great pool and nice area, however, the service was slower than molasses rolling uphill, we waited 2 hours for food. Also the Electricity went off completely on Saturday morning for a long period not because of a power cut, but just went off, they fixed it eventually but it cannibalized much of my saturday morning and was an unnecessary inconvenience, I would not go back.
Stayed 2 nights in Sep 2023
Response from Marina EnglishPoint on 24 Sept 2023
Dear Robert,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Beautiful views of Old Town across the creek! Great restaurants, good food. Good quality live music to enjoy on the Deck. Spa, swimming pool were wonderful.
Stayed 2 nights in Sep 2023
Response from Marina EnglishPoint on 24 Sept 2023
Dear Anthony,Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your comfortable room, restaurant, unique view and excellent food. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Amina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Marina EnglishPoint on 24 Sept 2023
Dear Amina,We appreciate the great rating you have posted and look forward to welcoming you back at Hotel EnglishPoint & Spa in the near future.With best regards,

6/10 Okay

Zulfikar

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
This is a continuation of my previous check-in post. The check-in process was rough and was resolved the next day by the hotel. All services were slow. If you order food, it takes the better part of an hour for the food to arrive to your table. This place is not meant for families, there was late night music that echos through the property that makes it hard for kids to sleep. The pier had an amazing view. We celebrated my kid’s bday at the Margarita Restaurant. The head chef Andre, and the head baker Jeremiah coordinated everything for us and that was a great experience. The baker made the custom cake exactly to expectations and we had the whole restaurant to ourselves for the party. I would have given it one star but due to the above and beyond services for the bday party, we are giving the experience an overall three star rating. The staff does need to be trained effectively.
Stayed 13 nights in Aug 2023
Response from Marina EnglishPoint on 20 Aug 2023
Dear Zulfikar,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacation spot, outstanding service from the reception, restaurant, room service and security. However, one bathroom needed caulking.
Stayed 3 nights in Jul 2023
Response from Marina EnglishPoint on 20 Aug 2023
Dear Guest,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are delighted to hear that you enjoyed your stay at Hotel EnglishPoint & Spa and that your vacation was a positive part in your experience. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Hotel EnglishPoint & Spa.Kind Regards,

8/10 Good

shingo

Liked: Cleanliness, staff & service, property conditions & facilities
it's nice place, I'm going to book ocean view room.
Stayed 1 night in Jul 2023
Response from Marina EnglishPoint on 20 Aug 2023
Dear shingo,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Room were maintained clean. I like that What didn’t like is the kitchen and laundry room disconnected for guests.. very expensive to do laundry
Stayed 16 nights in Jul 2023
Response from Marina EnglishPoint on 1 Aug 2023
Dear Agnes, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. Our kitchen appliances are open to guests that stay on long lease basis then utilities are charged separately. Should you wish to use the kitchen in future, just talk to us we will discuss on how to make you more comfortable. Best regards,

6/10 Okay

Eden

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and I feel safe. The problem was the lady receptionist when I checked out(a heavy set lady with a stitched scar on her forehead), was making me pay my 4 nights stay, which I already paid through expedia. She is very rude, just ignoring me while helping others, made me wait for a long time, while she make and answer phone calls. Other than that, the stay was pleasant.
Stayed 2 nights in Jul 2023
Response from Marina EnglishPoint. on 16 Jul 2023
Dear Eden,We would like to thank you for staying with us and for creating time to share with us your stay experience.We are sorry to know that your experience at the reception was not pleasant and would like to let you know that we have since invested in trainings to ensure our guests get nothing but the best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly the hotel is very model and clean overall a very nice place to stay
Stayed 14 nights in Jun 2023
Response from Marina EnglishPoint. on 14 Jul 2023
Dear Guest,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We were truly pleased to hear that you enjoyed our staff and the place. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.With Kind Regards,

10/10 Excellent

Muralidhar, Kitchener

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the finest places I’ve ever stayed, well appointed rooms and friendly service. Breakfast was in included with lots of choice. Food at Karahi restaurant was awesome.Spa service was just amazing must visit when you stay at English point. Views of old Mombasa were beautiful across from the sea.
Stayed 2 nights in Jul 2023
Response from Marina EnglishPoint on 10 Jul 2023
Dear Muralidhar,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad to receive your compliments about restaurant, service and room. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

8/10 Good

toyosi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a vacation. Top 3 best place to stay in Mombasa
Stayed 2 nights in Jun 2023
Response from Marina EnglishPoint on 13 Jun 2023
Dear Toyosi,We appreciate you for creating your valuable time to share with us your stay experience.We are very happy to learn that we did not only meet but exceeded your expectations,We look forward to welcoming you again.

8/10 Good

Jiseon

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and nice. The gym and spa facilities are great and I really enjoyed my stay here.
Response from Marina EnglishPoint on 29 May 2023
Dear Jiseon,Thank you for creating your special time to share with us your review. It is with great joy to know that our guests' expectations are met and even exceeded.We look forward to hosting you again.

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
1) I came to check in and my room was not ready so i was moved to another room making me wait for about 10 to 15mins hence i checked in after 2pm 2) Nobody was answering the room service number when i wanted to order dinner and water.i called the reception to ask them about room service they said they will let them know and nobody got back to me. 3) left the room at 9:30 am morning to come back at 2pm and the housekeeping did not finish cleaning the room left half of the work to go clean other rooms..coming back after 5hours to see the room in a bad condition so again they made me wait my own room that i paid for so the housekeeper can finish cleaning.. 4)Even when i came with my luggage i had no assistance whatsoever to help with carrying bags.. Very disappointed did not expect this bad service at all!
Stayed 3 nights in May 2023
Response from Marina EnglishPoint on 28 May 2023
Dear Mohammed,Thank you for taking the time to write and post your review. It is with great concern to note that your stay wasn't perfect due to the issues mentioned. All your remarks are taken into consideration and have bben share with the concerned head of departments to improve our hotel. We wish you could give us another chance to win you back.Kind Regards,

10/10 Excellent

SHAHID, Dubai

Stayed 1 night in May 2023
Response from Marina EnglishPoint on 28 May 2023
Dear Shahid,Thank you so much for such a perfect review.We look forward to hosting you again soon.

4/10 Poor

Valerian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very beautiful place but the staff especially in the dinning areas are very slow and rude. The hotel and accommodation is very beautiful but poor customer service on the food department
Stayed 2 nights in Apr 2023
Response from Marina EnglishPoint on 2 May 2023
Dear Valerian,Thank you so much for creating time to share with us your review.We are happy to know that you appreciate the facility. Your comments about service have been noted with concern and we have invested in trainings to improve the same.Warm regards