Good afternoon,Warm Greetings from Voilà Hotel.Thank you for choosing our property and for the time taken to share your comments with us and the community of travellers.I note with pleasure that you have thoroughly enjoyed our facilities and services as well as our strategic location next to one of the largest shopping mall over the island as well as providing easy access to all parts of the island.I have taken good note of your comment regarding the TV. This is certainly not the standard that one would expect at the Voilà Hotel and we will certainly not look for any excuses for such inadequacies in our service. In this respect, I would like to sincerely apologise for the inconveniences caused to your good self.The whole team members and I look forward to the possibility of welcoming you back the next time you decide to visit the island.I wish you a wonderful day.Kind regards,Béatrice FabreHotel ManagerBéatrice FabreHotel Manager

Dear brett, I would like to thank you for taking the time to rate and comment on your recent experience at our property, as it is very important for us to know about your impressions. From your review, I am pleased to read that overall you had an enjoyable stay at our property. Also, I would like to assure you that I have taken good note of the shortfalls regarding our TV systems and Meetings Facilities, I sincerely wish to apologise for same. Guest feedback helps us get to the root of any challenges that arise and we thank you for giving us this opportunity to improve our services. My Team looks forward to welcoming you back and we take the opportunity to wish you a Merry Christmas and a Happy New Year! Kind regards, Béatrice Fabre Hotel Manager

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate us. Please feel free to share any additional feedback. Kind regards,

Dear Guest, Thank you for taking the time sharing your comments with us, we as a team apologise for not meeting your expectations on your recent stay with us. I can assure you that every guest comments are handled by either myself or any member of my team within relevant time frame. May I invite you not to hesitate to contact me directly, should you wish to discuss the matter further on bfabre@voilahotel.mu you may include our Front Office Manager, Denis Marian on dmarian@voilahotel.mu on your feedback. It is unfortunate that your comment is not precise enough for us to investigate and take more targeted actions. But rest assured that same has been shared with all concerned department to ensure our standards are respected. I look forward to hearing from you at your earliest and remain at your disposal for any further assistance that you may need. Thanks & kind regards, Beatrice Fabre Hotel Manager Tel: +230 406 8001

Dear Annabell, Thank you for such sharing such a splendid review of your experience at our property. I am very pleased that you decided to experience our property while in Mauritius. I am very pleased to know that our staff have provided you with the standard of service and hospitality that we are known for. Rest assured that I have shared your good words with our team and that we all look forward to the possibility of welcoming you back on your next visit! Thanks and kind regards, Beatrice Fabre Hotel Manager

Dear James, Thank you for taking the time to rate our property following your recent experience, we sincerely apologize for not meeting your expectations during your recent stay with us. It is unfortunate that your ratings are not precise enough for us to investigate and take more targeted actions. But please rest assured that same has been shared with all heads of department concerned in order to ensure our Standards are respected. May I invite you not to hesitate to contact me directly, should you wish to discuss the matter further. The whole team and I hope that you will give us your confidence once more and we look forward to the possibility of making you experience a better service on your next scheduled business trip to the island. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Mr. Dhaneelall, Warm greetings from Voila Hotel! We thank you for taking the time to rate our hotel. Should you have any additional feedback, please fee free to write to us. We are looking forward to welcome you again to the hotel. Kind regards, M S Cherilyn Julie

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate our hotel. Should you have any additional feedback, please do not hesitate to contact us. Kind regards, Cherilyn Julie

Dear Sir/Madam, Thank you for taking the time to rate and share such a nice review of your recent experience at our property. I am very glad to read that you enjoyed the ideal and central location of the hotel, next to the shopping mall which is indeed one of the most appreciated added value to our guests as well as our clean rooms. Our staffs take pride in serving our guests and do their utmost to make it a memorable experience - I am pleased to read that you left with such an impression. Please rest assured that I have shared your good words with all team members. I thank you again for your suggestion and recommendation and hopefully we will have the chance to welcome you again at the hotel on your next business trip to Mauritius. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Uyanga, Thank you for taking the time to share your comments as it is very important for us to know about your impressions. We are pleased to read that you enjoyed the ideal and central location hotel next to the Bagatelle mall for a great shopping and leisure experience. Also, being in the centre of the island, in Réduit, you have easy access to the rest of the island. If ever you travel back to the island, on another business trip, it would be a pleasure to have you check-in with us again. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate our hotel. Kind regards, Cherilyn Julie

Dear KAIS, Thank you for taking the time to rate and share such a nice review of your recent experience at our property. I am very glad to read that you enjoyed the ideal and central location of the hotel, next to the shopping mall which is indeed one of the most appreciated added value to our guests as well as our clean rooms. Our staffs take pride in serving our guests and do their utmost to make it a memorable experience - I am pleased to read that you left with such an impression. Please rest assured that I have shared your good words with all team members. I thank you again for your suggestion and recommendation and hopefully we will have the chance to welcome you again at the hotel on your next business trip to Mauritius. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate our hotel. Kind regards, Cherilyn Julie

Dear EFRAIM, Thank you for the time taken to rate and share your feedback on your recent experience at our property. We note with great pleasure that you have well enjoyed the hotel proximity to the shopping mall which is indeed one of the most appreciated added value to our guests. We thank you once again for your good comments and look forward to the possibility of welcoming you back. Kind regards, Vincent Cavalot Hotel Manager

Dear Guest, Thanks you so much for your comments. Looking forward to welcome you back at Voila Hotel. Regards Denis Marian

Dear Sir/Madam, Thank you for such sharing such a pleasant review of your recent experience at our property. We note with great pleasure that you have thoroughly enjoyed your stay with us – though short. From your review, we also pleased to read that you enjoyed the various facilities of the Shopping Mall which is indeed one of the most appreciated added value to our guests. The whole team and I look forward to the possibility of welcoming you back on your next scheduled business trip to the island. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Dev, I would like to thank you for taking the time to rate and share your feedback with us, as it is very important for the teams to know about your impressions. I am glad to read that you enjoyed the ideal and central location of the hotel next to the various business hubs. The whole team and I look forward to the possibility of welcoming you back on your next scheduled business trip to the island. Kind regards, Vincent Cavalot Hotel Manager

Dear Michael, I would like to thank you for taking the time to rate and share your feedback with us, as it is very important for the teams to know about your impressions. You have well described our establishment and I am glad to read that you enjoyed the ideal and central location of the hotel next to the various business hubs to enable you attending your important meetings, as well as the friendly and professional service of our team members. The whole team and I look forward to the possibility of welcoming you back on your next scheduled business trip to the island. Kind regards, Vincent Cavalot Hotel Manager

Dear Differ, Thank you for taking the time to rate and comment on your recent experience at our property. We, as a team are profoundly disappointed in the quality of service you have received. I have to assure you that your experience does not reflect our usual standards of service, and that the necessary attention and rectifying actions have already been taken in order to resolve this isolated incident. I sincerely hope that these incidents with the breakfast service will not deter you from coming back to the hotel and look forward to the possibility of welcoming you back on your next scheduled visit to the island for a renewed experience. Kind regards, Vincent Cavalot Hotel Cavalot

Dear Nilesh, Thank you for taking the time to rate and share on your recent experience at Voilà Hotel Bagatelle. We were pleased to read that you had a good experience and that you were well taken care of by our team. The whole team and I look forward to being at your service on your next scheduled visit to the hotel. Kind regards, Vincent Cavalot Hotel Manager

Dear shaiful, Thank you for taking the time to rate and comment on your recent experience at Voilà Hotel Bagatelle. We were pleased to read that you had a good experience at the hotel and that you were well taken care of by our team. Looking forward to have you check in with us once again. Vincent Cavalot Hotel Manager

Dear Sir, Thank you for taking the time to rate and comment on your recent experience at the Voilà Hotel. We as a team are profoundly disappointed in the quality of service you received. I have to assure you that your experience does not reflect our usual standards of service, and that the necessary attention and rectifying actions have been taken in order to resolve this isolated incident with regards to the ventilation unit and hand shower. As for your room size and privacy, I suggest you opt for our Corner Studio on your next stay which is larger than the Standard room in which you were booked. I truly hope that you will give us the chance to welcome you back on your next scheduled visit for a renewed experience. Vincent Cavalot Hotel Manager