Exterior

Reviews of Springhill Suites Mobile

3 out of 5
Springhill Suites Mobile
3655 Springhill Memorial Drive, Mobile, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 403 out of 593 reviews" "
Rating 8 - Good. 128 out of 593 reviews" "
Rating 6 - Okay. 27 out of 593 reviews" "
Rating 4 - Poor. 19 out of 593 reviews" "
Rating 2 - Terrible. 16 out of 593 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AGM on 24 May 2024
It was our pleasure to host you at Springhill Suites. We are thrilled to hear that you had a delightful stay with us. Your comfort and satisfaction are our top priorities, and we're glad we could meet your expectations. We look forward to welcoming you back soon for another memorable experience. Thank you for choosing Springhill Suites.

10/10 Excellent

DeAndria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Clean !! Love the property , love the room ! Very spacious. Check in was quick and easy
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear DeAndria,Thank you for choosing SpringHill Suites Mobile and sharing your lovely five-star review. We are delighted you enjoyed our clean, spacious accommodations and wonderful property. It would be an honor to welcome you back for another great visit.

6/10 Okay

James, Parker

Travelled with partner
Disliked: Amenities
We have stayed at other Springhill Suites and thought this one was not nearly as nice.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear James,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any areas where we fell short of your expectations. If there are any specific areas we can improve for your next visit, please feel free to reach out and let us know. Thank you, and we hope to welcome you back for a truly exceptional stay.

10/10 Excellent

Shuntee

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for prompt service.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Shuntee,Thank you for being our guest at SpringHill Suites Mobile! We're so happy you had a great experience and that our staff could make your acquaintance. Your review is appreciated, and we hope to host you again soon.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there were women's softball teams in the hotel, everyone and everything went very nicely
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Peggy,Thank you for choosing SpringHill Suites Mobile! It's fantastic to hear that your experience was pleasant and enjoyable. Your acknowledgment of our team's efforts means a lot, and we can't wait to host you again for another wonderful stay.

10/10 Excellent

Nancy

Stayed 4 nights in Mar 2024
Response from AGM on 12 May 2024
Thank you for choosing Springhill Suites in Mobile for your recent stay. We are thrilled to hear that you had an enjoyable experience. Your comfort and satisfaction are our top priorities, and we're delighted that we met your expectations. We look forward to welcoming you back in the future and providing another exceptional stay.

2/10 Terrible

Michelle

We have been waiting more than 15 minutes and no one is at the desk. We cannot check in after a long road trip.
Stayed 1 night in Mar 2024
Response from AGM on 30 Mar 2024
Dear Michelle,We sincerely apologize for the inconvenience you experienced upon arrival. It is our priority to provide prompt and courteous service, and it is clear we fell short in this instance. Please rest assured that we are addressing this internally to ensure that it does not happen again. We understand how important a smooth check-in process is, especially after a long journey. We value your feedback and hope to have the opportunity to demonstrate our high standards of service on your next visit.Warm regards,The Hotel Management Team

10/10 Excellent

Jade

Stayed 1 night in Mar 2024
Response from AGM on 12 May 2024
Thank you for choosing Springhill Suites in Mobile for your recent stay. We are thrilled to hear that you had an enjoyable experience. Your comfort and satisfaction are our top priorities, and we're delighted that we met your expectations. We look forward to welcoming you back in the future and providing another exceptional stay.

8/10 Good

Shawntae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk in shower a plus and staff was amazing!
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Shawntae,We strive to provide exceptional experiences for our guests, and we're delighted that we could exceed your expectations with our walk-in shower and top-notch team. It would be a pleasure to welcome you back to SpringHill Suites Mobile for another wonderful stay.

10/10 Excellent

Galya, Santa Rosa Bich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Galya,Our priority is your satisfaction, and we're thrilled to have met your expectations. We look forward to welcoming you back to SpringHill Suites Mobile for another enjoyable visit!

2/10 Terrible

Alfredo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the beds in our room had blood stains on them. I can share pictures if given the opportunity.
Stayed 1 night in Mar 2024
Response from AGM on 16 Mar 2024
Alredo,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we strive to maintain the highest standards of cleanliness and comfort for our guests.To assist us in addressing this issue promptly, could you please provide pictures of the blood stains on the bed? This will help us better understand the situation and take appropriate action. You can upload the images here or send them to our customer service email address.Once again, we apologize for any inconvenience, and we appreciate your cooperation in resolving this matter.

6/10 Okay

Tenyelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 19 Mar 2024
Thank you for letting us know about your previous stay. We hope to see you again.

10/10 Excellent

Trena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff especially one hotel clerk who helped me out of a jam on late Thursday night March 8th.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Trena,Thank you for choosing SpringHill Suites Mobile and for sharing your delightful, five-star review. Our team truly is one of the best in the business and they will be delighted to know how much you appreciated their kind service. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Donald D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great people with a positive attitude
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Donald D,We're delighted you had a great stay at SpringHill Suites Mobile. Thank you so much for highlighting our dedicated, welcoming team. It was our pleasure to ensure you had a positive experience, and we cannot wait to have you back. Until then, we wish you well.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Bryant was a delight and so friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Sherry,Knowing that Bryant's hospitality and efforts enhanced your experiences is delightful. We'll be sure to share your compliments, and we look forward to your next visit to SpringHill Suites Mobile!

10/10 Excellent

Beth Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Beth Ann,We're delighted you enjoyed your stay at SpringHill Suites Mobile! Thank you for the kind review. Please come see us again soon.

10/10 Excellent

Brian, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while in town for Mardi Gras. Really nice room and staff. Bryan at the front desk is a true professional and great ambassador. Nice breakfast included as well.
Stayed 3 nights in Feb 2024
Response from Annie on 17 Feb 2024
Dear Brian,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Monica

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Annie on 17 Feb 2024
Dear Monica,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Theresa

Stayed 1 night in Feb 2024
Response from AGM on 22 Mar 2024
We're grateful for your stay at Springhill Suites and hope you felt at home. Thank you for choosing us, and we look forward to welcoming you again soon.

8/10 Good

Felita

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient ..i was only a few miles from my event. Staff Bryan was very informative and helpful. My stay was very good and will return
Stayed 1 night in Feb 2024
Response from Annie on 17 Feb 2024
Dear Felita,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 Excellent

KRISTIN

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Super!
As soon as we walked in there was a smile greeting us. Bryant had amazing service, even gave us a business card so we can hand it to the Uber driver after our Mardi Gras Ball.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Kristin,Thank you for your fantastic feedback on your stay at SpringHill Suites Mobile! We were ecstatic to hear that you enjoyed our team and their cheerful service. We are looking forward to your next trip to Mobile and to hosting you again!

10/10 Excellent

Britney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bryant is excellent!
Bryant was excellent! He is the definition of great customer service. His great attitude cheered me up after our long 9 hour drive from Texas.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Britney,Thank you so much for taking the time to share your thoughts on your recent visit. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Bryant! It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Rosemary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location with very friendly staff and always clean and nice. Bryant was at the desk when I checked in and couldn’t have been nicer or more helpful.
Response from Annie on 17 Feb 2024
Dear Rosemary,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Frances

Travelled with family and small children
The stay was great, however the staff was cleaning the breakfast up and hour early and we were left without breakfast. If breakfast is served at certain hours it seems the staff would replenish rather than shut it down, seems to be a rip off
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Frances,Thank you for choosing SpringHill Suites Mobile and for taking a moment to share your five-star review. While we are happy you enjoyed your stay, we are sorry you had concerns at breakfast. Please know your feedback is important to us and will be shared with the team to ensure we are always offering our best to our guests. We look forward to welcoming you back and impressing you further.

10/10 Excellent

Lesli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME stay
Honestly was a great hotel and super clean and very friendly staff. The only reason that I didn't give an absolutely perfect review was that there was a little bit of ick on the shower bottom and the inside of the sliding door. Not a big deal. I loved the decor and the updated mirror and barn door detail. The room setup was so nice and felt like we had tons of room. The divider between the "living room" and the bedroom was a great idea!
Stayed 2 nights in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Lesli,Thank you for choosing SpringHill Suites Mobile! We're so pleased our attention to cleanliness and service impressed you and that you appreciated our spacious rooms. Your feedback about the bathroom is appreciated, and we'll keep your comments in mind. The next time you're in town, please come see us again.

10/10 Excellent

Lee A

Response from Annie on 17 Feb 2024
Dear Lee A,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Cedra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
Great service. Bryant was the best. Room was great, clean and comfortable. Breakfast was great. The waffle was awesome.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Cedra,It is wonderful to know that you had an excellent experience with us. From our delicious breakfast offerings and comfortable accommodations to our high standards of cleanliness and dedicated team, we strive to exceed expectations with every visit. You can be sure we'll share your compliments with Bryant! Thank you for your glowing review, and we look forward to your return.

10/10 Excellent

Nizar

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is excellent
Stayed 2 nights in Dec 2023
Response from Annie on 17 Feb 2024
Dear Nizar,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

8/10 Good

Jash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. They even allowed us to check in pretty late like around 2am, so really thankful for that!
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Jash,Thank you for being our guest at SpringHill Suites Mobile and for taking the time to share your review. We are delighted you enjoyed your stay, and we look forward to welcoming you back any time you're heading back in our direction.

10/10 Excellent

Laurie

Stayed 1 night in Dec 2023
Response from Annie on 17 Feb 2024
Dear Laurie,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Patrick

Stayed 3 nights in Dec 2023
Response from Annie on 17 Feb 2024
Dear Patrick,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

6/10 Okay

Stacee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and nice. The breakfast was weak. Only sausage sandwiches and the cereal was stale.
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Stacee,We always appreciate hearing from our guests, and we're glad our clean rooms added to your experience. However, we apologize for any disappointment with breakfast, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 Excellent

Katie

Travelled with partner
Liked: Amenities
Fabulous overnight stay at a great rate!
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Katie,We're delighted you enjoyed your stay at SpringHill Suites Mobile and appreciated our affordable rates. If your travels bring you back to the area, please come see us again.

10/10 Excellent

Nancy, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a convenient location for our short stay. Room/mattress were very comfortable
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Nancy,Thanks for your kind review of SpringHill Suites Mobile! We're glad to hear you enjoyed our convenient location and comfy accommodations. It would be wonderful to welcome you back anytime.

4/10 Poor

Suzette

Disliked: Property conditions & facilities
Property needs a dramatic refresh. Leak in the dining area; hole in the bedroom lampshade ; holes in bed linens.
Stayed 5 nights in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Suzette,Thank you for sharing your comments with us. We work hard to keep our facilities up to date, and we are very sorry to hear about the concerns you had with the dining area and room. Thank you, and we hope to have the opportunity to show you a much better visit in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. We stopped for 1 night during a roadtrip, and were very pleased.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Amber,Thanks a bunch for zooming by! We're thrilled you enjoyed your pitstop with us during your road trip. Have a safe trip, and we can't wait to host you again at SpringHill Suites Mobile!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

LaEpha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Janice, Marietta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to where I wanted to go, it was well lit, with easy access to the highway and close to shopping and restaurants. Definitely will recommend, service was top notch and properly was clean.
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Janice,Thank you for staying with us at SpringHill Suites Mobile and for your kind words. We are pleased you enjoyed our ideal location, clean accommodations, and welcoming team. It was an honor having you visit, and we look forward to seeing you again soon!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Loved this place. Actually came back and booked a second night. Friendly staff, comfortable and great amenities. Will be staying here again if I have to stay in Mobile. It is a great place to stay if you have to be close to Springhill Memorial Hospital. In walking distance.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 20 Oct 2023
Thank you for your kind words and for choosing our hotel for your stay in Mobile. We are delighted to hear that you enjoyed our friendly staff, comfortable rooms and great amenities. We are also glad that our location was convenient for you to visit Springhill Memorial Hospital. We appreciate your loyalty and we look forward to welcoming you back again soon. Thank you for sharing your experience with us and other travelers.

8/10 Good

WILFREDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
People at the front desk are super nice
Stayed 2 nights in Oct 2023
Response from General Manager on 20 Oct 2023
Dear Wilfredo,It was such a pleasure having you as our guest! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enjoyable Stay
Very helpful & friendly staff; nice big room and good amenities.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 16 Oct 2023
Dear Guest,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a good experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and provide you with the best service possible.

10/10 Excellent

debra

Stayed 1 night in Oct 2023
Response from Front Office Manager on 20 Oct 2023
Dear Debra,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a good experience and enjoyed our facilities and services. Your feedback is very important to us and helps us improve our quality and standards. We hope to see you again soon and make your next visit even more memorable.

10/10 Excellent

Genie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel
Stayed 1 night in Oct 2023
Response from General Manager on 15 Oct 2023
Dear Genie,Thank you so much for the perfect rating. You can always expect a nice, clean getaway anytime you visit SpringHill Suites Mobile. Come back and stay with us again soon.

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 16 Oct 2023
Dear Johnny,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a good experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and provide you with the best service possible.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to campuses and dining
Stayed 1 night in Oct 2023
Response from Front Office Manager on 12 Oct 2023
Dear Angela,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and make your next visit even more enjoyable.Sincerely,

10/10 Excellent

Natalie

Liked: Property conditions & facilities, room comfort
Excellent
From check in to check out wonderful experience. Kobe at front desk was a pleasant welcome to our stay. Everything was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 12 Oct 2023
Dear Natalie,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and make your next visit even more enjoyable.Sincerely,

10/10 Excellent

DEBORAH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean and great location
First time in Mobile and needed a hotel on our way to Biloxi. This was the perfect location and a very nice hotel! Clean rooms and lobby, all the staff were very friendly and helpful! Breakfast was good and they even had gluten free bread option (Have to ask for it). I would love to see more non-dairy items, such as almond milk or yogurt, for some more option.Beds were also very comfy, and price was great! Highly recommend this place if you need a nice hotel in a safe area. It is just around the corner from Half Shell Oyster House, which is a great place for lunch or dinner!
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Deborah,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, comfortable accommodations, and fantastic location helped make your trip a memorable one. Your suggestion regarding non-dairy breakfast items will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 Excellent

Melynnda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 12 Oct 2023
Dear Melynnda,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and make your next visit even more enjoyable.Sincerely,