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Reviews of Springdale Inn & Suites Mobile-South Alabama University Area

2.5 out of 5
Springdale Inn & Suites Mobile-South Alabama University Area
80 Springdale Blvd, Mobile, AL

Reviews

8.0

Very good

Rating 10 - Excellent. 471 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Ritesh on 23 May 2024
Sorry for your Inconvenience.

6/10 Okay

Shirley, Atlanta

Disliked: Property conditions & facilities
Hotel under renovations. Few guests. Workers were all on the hallways and elevators.
Stayed 2 nights in May 2024
Response from Ritesh on 10 May 2024
Sorry For your Inconvenience we will try to improve our things

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
It was overpriced and not very well kept.
Stayed 1 night in Apr 2024
Response from Rony on 3 May 2024
Thank you for your response. We will improve our things

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy late check-in
Stayed 1 night in Apr 2024
Response from Ritesh on 2 May 2024
Thank you

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
It seems their claims of “renovations” are going on, have been going for better than a year! I’ve stay there ; times now in the last year, this was the worst! Hallways were dirty, room carpet was dirty, light burned out in the bathroom, microwave was unstable.
Stayed 1 night in Apr 2024
Response from Rony on 15 Apr 2024
Sorry for the inconvenience and we will look in to your review and we will try our level best to improve those things

4/10 Poor

Zach, Bend

Liked: Staff & service
Disliked: Property conditions & facilities
Expedia screwed up a bunch of stuff on their end, and the hotel was doing demolition right above my head for my stay, among a few other things. Nice people at the counter though but bad stay
Stayed 5 nights in Feb 2024
Response from Rony on 15 Apr 2024
Sorry for the inconvenience and we will look in to your review and we will try our level best to improve those things

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here again
Stayed 1 night in Mar 2024
Response from Ritesh on 31 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Edgar

Travelled with family
Disliked: Cleanliness
Unforrunately, the online pictures of the hotel do not represent its current state. The elevator had spit on the wall. The room was depressing and not. Welcoming at all. Breakfast, had ran out of coffee and no one was available. I DO NOT RECOMMEND IT.
Stayed 1 night in Mar 2024
Response from Rony on 15 Mar 2024
We are really sorry for the inconvenience. we will look in to your review and we will try to improve the things

6/10 Okay

Denna

Business traveller
Shower Water was hot, AC was cold, breakfast was good. Walls are thin. Overall perfectly good for a quick stay.
Stayed 2 nights in Mar 2024
Response from Rony on 11 Mar 2024
Thankyou

4/10 Poor

Ronelle

Business traveller
Disliked: Cleanliness, amenities
Hotel needs upkeeping. It was recently sold and is nothing like the predecessor
Stayed 2 nights in Mar 2024
Response from Rony on 10 Mar 2024
We are really sorry for the inconvenience

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 5 nights in Feb 2024
Response from Ritesh on 5 Mar 2024
Thank You

10/10 Excellent

Jeanette, Spartanburg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, beds were nice and breakfast was great will definitely stay again
Stayed 1 night in Feb 2024
Response from Rony on 3 Mar 2024
Thankyou

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again
Stayed 1 night in Feb 2024
Response from RONY on 18 Mar 2024
THANKYOU

8/10 Good

Maarit

Stayed 1 night in Feb 2024
Response from Rony on 21 Mar 2024
Thankyou

4/10 Poor

Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
Stayed 1 night in Feb 2024
Response from Rony on 26 Feb 2024
We are really sorry for the inconvenience

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overnight stay
Stayed 1 night in Feb 2024
Response from Rony on 25 Feb 2024
Thankyou

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rony on 24 Feb 2024
Thankyou

8/10 Good

Xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet area
Stayed 1 night in Feb 2024
Response from Rony on 22 Feb 2024
Thankyou

8/10 Good

Takanori

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel facilities are good, but th circumstance and the not so good and look dangerous.
Stayed 1 night in Feb 2024
Response from Rony on 21 Feb 2024
Thankyou

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
What
It was ok, the soap had been used and the AC was difficult to figure out
Stayed 1 night in Feb 2024
Response from Rony on 21 Feb 2024
We are really sorry for the inconvenience

2/10 Terrible

Darinel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rony on 21 Feb 2024
Thanyou

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Shopping center and eating options are from walking distance. Downtown Mobile was like a 15min drive. The hotel itself was clean and well kept up with.
Stayed 1 night in Feb 2024
Response from Rony on 21 Feb 2024
Thankyou

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I found was,the water didn't get hot,it was luke warm. Other than that,everything else was great. Will be staying again.
Stayed 1 night in Feb 2024
Response from Rony on 14 Feb 2024
We are really sorry for the inconvenience and one of our water heater broke down due to that reason the water was not hot. But we will do our level best to make things right. thankyou

4/10 Poor

connie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was cold and the bed I had to clean off
Stayed 1 night in Feb 2024
Response from Rony on 12 Feb 2024
We are really sorry for the inconvenience and we will look in to your review and we will try our level best to make things right.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Rony on 12 Feb 2024
Thankyou

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a night for Mardi Gras Ball. Room is clean and quiet. Although the one we stayed in could use some work on the walls of the bathroom.
Stayed 1 night in Feb 2024
Response from Rony on 9 Feb 2024
Thankyou so much for the feedback

2/10 Terrible

jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rony on 10 Feb 2024
Thankyou

4/10 Poor

teresa, DuQuoin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024
Response from Rony on 8 Feb 2024
Thankyou

6/10 Okay

Jackie

Travelled with family
Disliked: Amenities, property conditions & facilities
No wash cloths in the bathroom. Tile was broken and paint was peeling in bathroom. Stain on pillowcases. I would not stay there again
Stayed 1 night in Feb 2024
Response from Rony on 7 Feb 2024
We are really sorry for the inconvenience. And we will look in to your review and we will do our level best to improve them

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you need handicap accessibility
We had a nice stay. They are in the process of changing flags from Holiday Inn to Comfort Inn when we stayed so there were repairs and upkeep being made. The biggest issue we had was that our wheel chair accessible room had a really low toilet that made it really hard to get on and off and there was a bathtub and not a shower. It appears that the room was just a larger room that made it easier to get around in wheelchair but no other accessibility features other than a lighted door bell. Otherwise, the room was nice, clean, had a microwave and refrigerator and comfortable beds.
Stayed 3 nights in Feb 2024
Response from Rony on 7 Feb 2024
Thankyou for your feedback and we are really sorry for the inconvenience and we will look in to your feedback and we will try our level best to make things right

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms vary greatly from photos and the rooms had a musty smell. Pull out couch was stained and in poor condition. Breakfast options were very limited as they had a cereal bar but no milk, one yogurt option, undercooked omelettes.
Stayed 1 night in Feb 2024
Response from Rony on 6 Feb 2024
We are really sorry for the inconvenience. and we will look in to your review and make sure we will do our level best to improve those things.

10/10 Excellent

Pamela

Stayed 1 night in Feb 2024
Response from rony on 21 Mar 2024
thankyou

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rony on 4 Feb 2024
Thankyou

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was fine, Bed Comfortable. Breakfast offerings were adequate. No issues for the two nights,
Stayed 2 nights in Jan 2024
Response from Rony on 28 Jan 2024
Thankyou

6/10 Okay

Tanya

Travelled with family
Visit was fine; decor dated; breakfast was ok
Stayed 1 night in Dec 2023
Response from Rony on 26 Jan 2024
Thankyou

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Just common
Stayed 1 night in Jan 2024
Response from Rony on 24 Jan 2024
Thankyou

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! close to everything and i must admit that breakfast was delicious
Stayed 2 nights in Jan 2024
Response from Rony on 24 Jan 2024
Thankyou

10/10 Excellent

Floyd

Stayed 1 night in Jan 2024
Response from Rony on 24 Jan 2024
Thankyou

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you
Check-in was awkward. There was a $100 deposit, which is not unusual but it was handwritten and not mentioned in the original booking. Customer service was lacking when confronted. We checked in and then 2 days later there was a second $100 deposit. When I asked the front desk they said it wasn’t them, despite my bank statement saying otherwise. The first room we were sent to was HIGHLY chemical-smelling. I mean, sure, I guess that could mean it was cleaned, right? Went to the front desk to let them know there wasn’t bedding for the pull out couch and the employee responded in a snarky tone that we didn’t ask for them (despite reserving a room for 4 guests). But then we opened up the pull out couch and it was covered in pink stains. We asked to be moved and the second room also has the chemical smell but not as bad, thankfully. The breakfast was a standard continental breakfast - but the eggs were delicious! I could eat them regularly! The seating needs to be reupholstered. They were nice and trying to keep up with having stuff refilled but the one awkward moment was when they were kicking people out of breakfast and I didn’t think anything of it because it was after 9:30am, when breakfast was over, until I realized it was the weekend and the sign on the wall specifically stated 10am. There were huge storage units in the parking lot (assuming for the switch from one hotel brand to another), watch out for the steep driveway when exiting the parking lot you’ll bottom out!
Stayed 4 nights in Dec 2023
Response from Rony on 19 Jan 2024
We are really sorry for the inconvenience. and we just want to let you know that we are renovating this property in next month. so next time you come here it will be a whole new place. we hope you will enjoy your stay with us next time

2/10 Terrible

LINDA

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
There were children or someone running upstairs above our room. The noise was severe--we complained every night. There were some guests that requested a move within the hotel. Breakfast was served but was very sparse.
Stayed 3 nights in Jan 2024
Response from Rony on 19 Jan 2024
We are are really sorry for the inconvenience. and we will look into your reviews and we will try to make things better . Next time you come here we will make sure you will have a better stay

8/10 Good

Monty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe,well lit!
Stayed 1 night in Jan 2024
Response from Rony on 19 Jan 2024
Thankyou

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Rony on 19 Jan 2024
Thankyou

2/10 Terrible

Frances

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rony on 19 Jan 2024
Thankyou

8/10 Good

AMY

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rony on 19 Jan 2024
Thankyou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money!
Very nice and spacious room for the money. Staff was very kind, and the continental breakfast was excellent!
Stayed 1 night in Dec 2023
Response from Rony on 19 Jan 2024
Thankyou

10/10 Excellent

Darian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rony on 19 Jan 2024
Thankyou

6/10 Okay

Marilyn

Disliked: Staff & service, property conditions & facilities
Hotel is changing over from a Comfort inn to Springdale suites. Needs work and updating. Did not like that they charged $100 safety deposit on my card in addition to the hotel payment. It was credited after checkout, but need to wait 4-7 days. Poor service at front desk. Would not stay again.
Stayed 1 night in Dec 2023
Response from Rony on 19 Jan 2024
We re really sorry for the inconvenience. Usually the deposit we will refund right way but it will take 4 to 5 business days to process it. And next time we will make sure you will get good service from us

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Stayed 1 night in Dec 2023
Response from Rony on 19 Jan 2024
Thankyou

10/10 Excellent

Jianping, Gainesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the spacious room and the bed is very comfortable.
Stayed 1 night in Dec 2023
Response from Rony on 1 Jan 2024
Thankyou

8/10 Good

Jeff

Travelled with partner
It was nice
Stayed 2 nights in Dec 2023
Response from Rony on 1 Feb 2024
Thankyou