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Reviews of Renaissance Mobile Riverview Plaza Hotel

3.5 out of 5
Renaissance Mobile Riverview Plaza Hotel
64 S Water St, Mobile, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Philip on 22 May 2024
Dear Robert,Thank you for taking time out of your schedule to review your recent stay. I want to personally apologize that your experience did not meet your expectations. Our goal is to always over deliver on both service and product and it is clear that we failed to accomplish this with you. For that I am truly sorry. I hope we have the opportunity to better serve you the next time your travels bring you back to the Mobile area.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The staff were very kind and helpful. We would definitely recommend anyone visiting Mobile to stay here!
Stayed 1 night in May 2024
Response from Philip on 22 May 2024
Dear Heather,Thank you for taking time to post your positive review. We are pleased to see that you enjoyed your time with us. Please know that we value your comments and that your feedback will be shared. We hope to welcome you back again in the near future.

10/10 Excellent

lillian

Stayed 2 nights in Apr 2024
Response from Philip on 7 May 2024
Dear lillian,Thank you for providing us feedback on your recent stay. Your feedback is much appreciated and will be shared. We hope to welcome you back again soon.

2/10 Terrible

Jim

Travelled with family
Waited one hour for a elevator
Stayed 1 night in May 2024
Response from Philip on 6 May 2024
Dear Jim,Thank you for taking time to review your recent stay. I want to personally apologize to you for your recent experience. Please know that your feedback is very important to us. I hope to have the opportunity to win back your trust the next time you visit our area.

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Philip on 6 May 2024
Dear Sharonda,Thank you for sharing your feedback with the Expedia community. Your comments are much appreciated and will be shared. We hope to welcome you back again in the near future.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one-night stay after visiting the USS Alabama Memorial Park. Easy self-parking, efficient check-in, great room!
Stayed 1 night in May 2024
Response from Philip on 5 May 2024
Dear Steve,Thank you for sharing your positive experience with the Expedia community. Your feedback is very much appreciated and will be shared. We look forward to welcoming you back again in the near future.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was e
Stayed 1 night in Jan 2024
Response from Philip on 30 Apr 2024
Dear Yolanda,Thank you for taking time out of your busy schedule to review your recent stay. Please know that we value your feedback and that your survey will be shared with our team members. We hope to welcome you back to our property again in the near future.

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice however the noise was quite aggravating from the trains and the traffic in the river side. Stay away from this side
Stayed 1 night in Apr 2024
Response from Philip on 22 Apr 2024
Dear George,Thank you for taking time to review your recent stay. Please know that we value your feedback and your comments will be shared with our team. We look forward to welcoming you back again in the near future.

10/10 Excellent

Tawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing!!! ALL of the staff are super friendly. The pool and hot tub were really nice. The little marketplace was wonderful and offered many choices. Also ordered room service and it was delicious.
Stayed 1 night in Apr 2024
Response from Philip on 22 Apr 2024
Dear Tawna,Thank you for sharing your review with the Expedia community.. We are pleased to see that you enjoyed your time with us. We look forward to welcoming you back again in the near future. Have a great week.

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Philip on 11 Apr 2024
Dear Sydney,Thank you for your five-star review. We value your feedback and your comments will be shared with our team members. We look forward to welcoming you back again in the future.

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent and the front desk very helpful and friendly
Stayed 1 night in Apr 2024
Response from Philip on 10 Apr 2024
Dear Carrie,Thank you for taking time out of your busy schedule to review your recent stay. We are pleased to see that you had a positive experience, in particular with our Front Office team members. Please know that your feedback will be shared. Have a great day.

10/10 Excellent

Maurice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly Staff
Stayed 2 nights in Apr 2024
Response from Philip on 8 Apr 2024
Good day Maurice,Thank you for sharing your five-star review. Please know that we value your feedback and will share your comments with our team members. We hope to welcome you back again in the future.

10/10 Excellent

Kendall

Liked: Cleanliness, property conditions & facilities
Wonderful room and bar
Stayed 1 night in Apr 2024
Response from Philip on 8 Apr 2024
Dear Kendall,Thank you for taking time out of your schedule to review your recent stay. We are pleased to see that you enjoyed your time with us. We hope to be your hotel of choice the next time you visit the Mobile area.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Phlip on 26 Feb 2024
Dear Michael,Thank you for taking time to review your recent experience. We are delighted to see that you enjoyed your stay. We hope to have you back as our guest the next time your travels bring you back to the Mobile area. Have a great week.

8/10 Good

Kisha

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Philip on 27 Feb 2024
Good day Kisha,Thank you for reviewing your recent stay. We are delighted to see that you enjoyed your time with us. Please know that your feedback is very much appreciated. We hope to welcome you back again in the future.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Philip on 12 Feb 2024
Dear Brandy,Thank you for taking time out of your schedule to review your recent stay. Please know that your feedback is valued. We hope to welcome you back again in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Philip on 9 Feb 2024
Dear Eric,Thank you for your five-star review. Please know that we value your feedback. We hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mardi Gras Stay
New pillows would be nice, the ones currently being used go flat as soon as you lay on them. Other than that we love staying here for Mardi Gras. First time staying on the 23rd floor and we loved it.
Stayed 2 nights in Feb 2024
Response from Philip on 8 Feb 2024
Dear Anonymous,Thank you for your review. We are delighted to see that you had an enjoyable stay. Please know that your feedback on the pillows will be shared. We hope to welcome you back for Mardi Gras 2025.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Philip on 9 Feb 2024
Dear Summer,Thank you for taking time to review your recent stay. Please know that your feedback is important to us and will be shared. We look forward to having the opportunity to welcome you back again in the future.

10/10 Excellent

Klesha

Stayed 2 nights in Feb 2024
Response from Philip on 8 Feb 2024
Dear Klesha,Thank you for reviewing your recent stay. Please know that your feedback is valued and will be shared. We hope to welcome you back again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Philip on 7 Feb 2024
Dear Chris,Thank you for taking time out of your schedule to review your recent stay. Your feedback is much appreciated and will be shared with our team members. We hope to welcome you back again in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Philip on 7 Feb 2024
Good day Mike,Thank you for your review. We value your feedback and your survey will be shared. Have a great day.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Philip on 29 Jan 2024
Dear Anonymous,Thank you for taking time to review your recent stay. Please know that your feedback is valued. We look forward to welcoming you back again in the future.

10/10 Excellent

Thomas m

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverview Review
Great experience. Bell staff was prompt in getting luggage to and from our room. Only minor issue was waiting for my car in valet. Called down to have car brought around. Came down to no car. Young lady was working the valet stand. She asked me my ticket number. I gave it to her and she left. I assumed it was to get my car. 10-15 minutes later she comes out with a cart full of luggage. Shortly after, a young man comes over and asked if he can help. I explain the situation and he brought my can up. Is it a priority for the system to handle luggage first? Or take care of a smaller task for less tip money? Overall, great stay as usual with an RSA property. Thanks, Thomas Bradley
Stayed 2 nights in Jan 2024
Response from Philip on 29 Jan 2024
Dear Thomas,Thank you for taking time to review your recent stay. I want to personally apologize for you having to wait for your car when you called down in advance to have it brought around. Please know that your feedback will be shared with our valet leadership team so proper follow up can occur. I hope we have the opportunity to welcome you back again in the future.

10/10 Excellent

Quincey

Stayed 1 night in Jan 2024
Response from Philip on 25 Mar 2024
Good day Quincey,Thank you for taking time to review your recent stay. We are pleased to see that you enjoyed your time with us. We look forward to welcoming you back again in the future.

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Philip on 29 Jan 2024
Dear Brian,Thank you for your review. I am disappointed to see that your expectations were not exceeded during your recent visit. I hope we have the opportunity to have you back as our guest the next time your travels bring you back to the Mobile area.

2/10 Terrible

Haley

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
No hot water. Freezing cold showers 0/10
Stayed 1 night in Jan 2024
Response from Philip on 29 Jan 2024
Dear Haley,Thank you for your review. I want to personally apologize for your recent experience while a guest of ours. Your feedback is very important to us and will be shared with leadership. I hope we have the opportunity to better serve you in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Place is amazing. Good walking distance to different eateries. Wish i had more than. 1-night stay.
Stayed 1 night in Jan 2024
Response from Philip on 24 Jan 2024
Dear Anonymous,Thank you for your feedback. Your comments are much appreciated and will be shared with our team. We hope you can come back and stay with us again in the future. Have a great Wednesday.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Philip on 22 Jan 2024
Dear Matthew,Thank you for sharing your five-star review with the Expedia community. We are delighted to see that you enjoyed your stay. Please be sure to come back and see us again the next time you visit the city of Mobile. Have a great Monday.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Philip on 22 Jan 2024
Good day,Thank you for sharing your recent experience with the hotels.com community. We are delighted to see that you had a positive experience at our property. We look forward to welcoming you back again in the future.

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing time! The girl in valet was amazing! Great service!
Stayed 1 night in Jan 2024
Response from Philip on 22 Jan 2024
Dear Ben,Many thanks for sharing your feedback from your recent stay. We are delighted to see that you had a positive interaction with one of our valet team members. Please know we will be sure to pass this along. We hope to see you again the next time you visit the city of Mobile. Have a great Monday.

10/10 Excellent

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it all
Stayed 3 nights in Jan 2024
Response from Philip on 16 Jan 2024
Good day Harry,Thank you for sharing your feedback on your recent visit. Your survey will be shared with our team members. We hope to be your hotel of choice when your travels bring you back to Mobile. Have a great Tuesday.

6/10 Okay

Stacy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Philip on 15 Jan 2024
Dear Stacy,Thank you for your review. Please know that we value your feedback. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Philip on 16 Jan 2024
Dear Christopher,Thank you for reviewing your recent stay. Your feedback is valued and much appreciated. We look forward to welcoming you back again in the future.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Philip on 2 Feb 2024
Good day Yvonne,Thank you for reviewing your recent stay. We are delighted to see that you enjoyed your time with us. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

4/10 Poor

Kellie

Disliked: Room comfort
Don’t pay for river view
Paid for river view in which a bolted down couch facing into the room blocked any type of sitting to enjoy the view. Table for computer was so close yiu could not use that as well unless you are a child
Stayed 2 nights in Jan 2024
Response from Philip on 15 Jan 2024
Dear Kellie,Thank you for providing feedback on your recent stay. I want to personally apologize that your stay did not meet your expectations, in particular that you did not receive a river view room. Please know that your feedback is very important to us and will be shared appropriately. We hope to have the opportunity to win back your trust the next time you visit the Mobile area.

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Room was great. Food service poor - dining room and bar overwhemed, then room service 1 hour wait and ice cold pizza when it arrived
Stayed 1 night in Jan 2024
Response from Philip on 11 Jan 2024
Dear Carol,Thank you for sharing your recent experience with the hotels.com community. We want to personally apologize to you for your recent experience not exceeding your expectations. Your feedback is valued and will be shared with our food and beverage team. We hope to be able to win back your trust the next time your travels bring you back to Mobile.

6/10 Okay

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay but the room wasn't as nice as you would expect beds were hard and pillows were horrible I will not stay there again
Stayed 2 nights in Jan 2024
Response from Philip on 9 Jan 2024
Dear Rhonda,Thank you for taking time to review your recent stay. We are disappointed to hear that our bedding package did not meet your expectations. Please know that your feedback is valued and will be shared with leadership. Have a great Tuesday.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Philip on 9 Feb 2024
Dear Jennifer,Thank you for your review. Please know that your feedback will be shared with our team members. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Philip on 9 Jan 2024
Dear Cynthia,Thank you for reviewing your recent stay with us. We are delighted to see that you had a positive stay. We hope to be your hotel of choice the next time you visit the city of Mobile.

10/10 Excellent

Kathy, Leroy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the last 25 years i have celebrated new years eve and new years day in Mobile Alabama and for the last 5 i have spent it a the riverview in downtown Mobile. I have enjoyed every minute of it.
Stayed 1 night in Dec 2023
Response from Philip on 4 Jan 2024
Dear Kathy,Thank you for reviewing your recent stay. We are delighted to see that we have been your hotel of choice for the last five New Years Eve celebrations in downtown Mobile. We hope to make it six years in a row. Please know that your feedback will be shared. Have a great day.

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walkable to events and dining. Comfortable beds. Reasonable price for hotel star rating even considering stayed during weekend for New Years. Would stay again.
Stayed 2 nights in Dec 2023
Response from Philip on 2 Feb 2024
Dear Carol,Thank you for reviewing your recent stay. Your feedback is much appreciated and will be shared. We hope to welcome you back again soon. Have a great weekend.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve Festivites in Mobile
Our stay here was very comfortable and enjoyable. It was in a great location for our New Years Eve festivities. The staff was very hospitable and the property was very clean. The room was spacious and the shower pressure was great. My only wish was for a fridge and microwave. While i believe Mariott thought of everything; i believe you neglected to think of parents who needs to keep infants/toddlers milk cold and food for them needs to be heated. Also, those who have medical needs may need access to those. I hope you all consider adding those to rooms for those reasons. I travel regularly and i always prefer to opt for hotels with microwaves and a fridge. Great job otherwise.
Stayed 3 nights in Dec 2023
Response from Philip on 4 Jan 2024
Dear Tracy,Thank you for reviewing your recent stay. Your feedback is much appreciated and will be shared. Please know that on future visits, you are able to request a microwave be sent to your guest room. We hope to be your hotel of choice the next time your travels bring you back to Mobile. Have a great day.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to ring in the New Year!!!
We loved our stay!!! Staff was friendly & helpful. Rooms were comfortable, nicely decorated, & clean. Hotel was in walking didtance to everything we wanted to do. We went for a concert at the Saenger Theatre & decided to ring in the New Year here. Enjoyed every second of it!!!
Stayed 3 nights in Dec 2023
Response from Philip on 4 Jan 2024
Dear Tracy,Thank you for taking time out of your schedule to review your recent stay. We are pleased to see that you enjoyed your interactions with our team members and found the property to be clean and in order. We hope to be your hotel of choice the next time you visit downtown Mobile.

10/10 Excellent

Tawanda

Stayed 2 nights in Dec 2023
Response from Philip on 4 Jan 2024
Dear Tawanda,Thank you for your review. We hope to welcome you back again in the future. Have a great day.

10/10 Excellent

David

Travelled with partner
Stayed 1 night in Dec 2023
Response from Philip on 4 Jan 2024
Dear David,Thank you for your review. Your feedback is much appreciated. We look forward to having you back as our guest again in the near future.

2/10 Terrible

Kevin, Danville

Travelled with family
The hotel rents out party rooms on the floors where visitors are staying. Every night there was a party in this room right beside us that last late into the evening. Security had to come multiple times to try and quiet them down. Multiple times the party moved into the hallway. The hotel did nothing to try to correct the situation other than sending security when you called. This is a very inappropriate hotel policy, especially when you are traveling with a family. Would never stay here again.
Response from Philip on 27 Dec 2023
Good morning Kevin,Thank you for taking time to review your recent stay. I want to personally apologize to you for your experience. Our goal is to provide a peaceful, enjoyable stay and it is clear that we failed to accomplish this with you. For that I am truly sorry. Please feel free to contact me directly at 251.415.3068 if you would like to discuss your recent stay in more detail. Thank you again for your time and feedback. I can assure you it will be put to good use.Warm Regards

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thisisa wonderful place very friendly staff
Stayed 2 nights in Dec 2023
Response from Philip on 26 Dec 2023
Dear mike,Thank you for taking time out of your schedule to review your recent stay. We are delighted to see that you enjoyed your time with us. We hope to welcome you back again the next time you visit the Mobile area. Have a great Tuesday.

6/10 Okay

Peter

Business traveller
Do you like of even love average? If so stay here. Average staff, average room (less than average bar area). To top it off head across the road (recommended by hotel staff) for a $100 steak dinner at 'The Royal Scam", yes that is the name and yes it was a scam. A royal ripoff for a meal that won't touch outback steakhouse. Just stay somewhere else.
Response from Philip on 18 Dec 2023
Dear Peter,Thank you for taking time to review your recent stay. We are disappointed to see that we did not meet your expectations. Please know that your feedback is valued and will be shared. We hope to have the opportunity to win back your trust the next time you are in the Mobile area.

10/10 Excellent

Alora

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful. Clean and affordable.
Stayed 2 nights in Dec 2023
Response from Philip on 22 Dec 2023
Dear Alora,Thank you for taking time to review your recent stay. We are delighted to see that you enjoyed your stay. We look forward to having you back as our guest again in the future. Have a great Friday.