Front of property

Reviews of Holiday Inn Mobile - Airport, an IHG Hotel

3 out of 5
Holiday Inn Mobile - Airport, an IHG Hotel
3630 Springhill Memorial Dr N, Mobile, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 319 out of 653 reviews" "
Rating 8 - Good. 179 out of 653 reviews" "
Rating 6 - Okay. 74 out of 653 reviews" "
Rating 4 - Poor. 42 out of 653 reviews" "
Rating 2 - Terrible. 39 out of 653 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a early check in due to my flight they did not give me a hassle for showing up early quit and clean and vary friendly
Stayed 1 night in May 2024
Response from Holiday Inn on 26 May 2024
Hi Beth,Thanks for taking time to leave a review from your most recent stay with us. As long as the room type you reserved is available an early check in is usually always possible. We aim to please all of our guests and sometimes an early check is just want they need.

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine but there is a smell of mold in the I was in
Stayed 1 night in May 2024
Response from Holiday Inn on 12 May 2024
Hi Edith,Thanks for taking the time to leave a review from your most recent stay with us. First off I would like to apologize if your stay was not comfortable even for 1 second. I will make a note of the issue and have it taken care of immediately. We are glad you enjoyed everything else about your stay.

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Holiday Inn on 12 May 2024
Hi Chanel,Thanks for taking the time to leave is a 5 star rating. Your stay with us was awesome and that's what we love to hear. Come stay again soon!!

10/10 Excellent

Abiola

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Holiday Inn on 5 May 2024
Hi Abiola,Thanks for taking time to leave a review from your most recent stay with us. Looks like you did have a great stay. Please come back again soon!!

10/10 Excellent

Patrick

Stayed 2 nights in Apr 2024
Response from Holiday Inn on 5 May 2024
HI Patrick,Thanks for taking time to leave us a 5 star rating from your most recent stay with us. We would love to have you stay with us again on your next visit to Mobile,

6/10 Okay

Nancy, Forsyth

Travelled with partner
Liked: Staff & service
Rooms are well used.
Stayed 1 night in Apr 2024
Response from Holiday Inn on 1 May 2024
Hi Nancy,Thanks for taking time to leave a review from your most recent stay with us. We would love for you to come back and stay with us again soon.

8/10 Good

BillyandKaren

Liked: Cleanliness, staff & service, property conditions & facilities
A few things are getting worn in- but a fine stopover
Stayed 1 night in Apr 2024
Response from Holiday Inn on 1 May 2024
Hi BillyandKaren,Thanks for taking time to leave a review from your most recent stay with us. We will look over some items they may need updating so all of our guest gets an overall excellent experience while staying with us. Thanks again for choosing to stay with us here at Holiday Inn Mobile-Airport.

8/10 Good

Natasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and comfortable. Ample parking with easy access to major roads and highways.
Stayed 1 night in Mar 2024
Response from Robin P on 15 Apr 2024
Hi Natasha, we appreciate you rating your stay!

4/10 Poor

CLAYTON, west bloomfield

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Holiday Inn on 1 May 2024
Hi Clayton.Thanks for taking time to leave a review from your most recent stay with us. I would like to apologize that we failed to meet and exceed your expectations. We will take everything in your review and address it. Please allow us to make your nest stay with us better.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Robin P on 15 Apr 2024
Thank you Mitchell for the 5 of 5!

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robin P on 15 Apr 2024
Krsitin,Thank you for rating your stay. It appears we missed the mark and things did not go as planned and for that I apologize. I hope that in the future that if we are given another opportunity that we will deliver a better guest experience for you.

10/10 Excellent

K

Stayed 1 night in Feb 2024
Response from Robin P on 15 Apr 2024
Thanks for the 5 of 5, K!

8/10 Good

Lori, Jacksonville

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Holiday Inn on 3 Mar 2024
Hi Lori,Thanks for taking time to leave us 4 out of 2 stars. We would love for you to come back and stay with us again soon.

10/10 Excellent

Ursula

Travelled with family
Nice room
Stayed 1 night in Feb 2024
Response from Holiday Inn on 3 Mar 2024
Hi Ursula,Thanks for leaving us 5 star rating. This means so much to our hotel. Please come back again soon.

10/10 Excellent

Martin

Stayed 1 night in Feb 2024
Response from Holiday Inn on 1 May 2024
Hi Martin,Thanks for taking time to leave a review from your most recent stay with us. A 5 star rating is awesome. We are so glad you really enjoyed your stay here with us. Please come back and stay with us again on your next visit to Mobile.

10/10 Excellent

Tinna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Robin P on 15 Apr 2024
Hi Tinna,Thank you for your 10 of 10!!

2/10 Terrible

Shelly Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff acted like it was no big deal that the guy in the room nextdoor was screaming at, threatening to kill his kids and sounded like he was beating them. I got the impression they were living in the hotel and the front staff knew him.
Stayed 3 nights in Sep 2023
Response from Holiday Inn on 3 Mar 2024
Hi Shelly,Sorry to hear your stay was not so pleasant. The guest you are referring to was spoken to by the hotel staff. They do not live here in the hotel as that we are not an extended stay type of hotel.

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn on 3 Mar 2024
Hi Jermaine,Thanks for leaving us 4 stars. Make sure to come back and stay with us again soon.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Great Room, not so great shuttle service
The room itself was nice. Trouble with getting the shuttle from the Airport (When finally showed up, they said only they were there to pick up the Airline people). The driver did let us on after discussing it.. another couple were also told they would be picked up and they had to find their own way. Paid for Hotel to Port and they oversold it so we had 4 people in a 3 person seat. Not safe for the $74 we paid for the transportation. Again this is the only complaint I have, the Hotel room was perfect!
Stayed 1 night in Feb 2024
Response from Holiday Inn on 3 Mar 2024
Hi Robert,Sorry for the inconvience. Most people when they are going to the cruise do not book our park and cruise package so when guests are booking through 3rd party sites and then the hotel does not know they need to go to the cruise terminal as well it becomes a little hectic. Most people call the hotel ahead of time to inform them that they would be needing shuttle services so the hotel knows ahead of time because we are not a 24 hr shuttle. Our shuttle ends at 11pm promptly

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Joshua,Thanks for taking time to leave us 5 stars. We love it we our guests are happy with their stay.

8/10 Good

George, Gonzales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn on 3 Mar 2024
Hi George,Thanks for taking time to leave us 4 out of 5 starts. Tell me what could we have done differently to receive a 5 star rating from you?

10/10 Excellent

Roxanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk, Angela was outstanding. She greeted us with a friendly smile, and was extremely helpful. She attended to all of our needs and was ultra accommodating. Caring staff makes such a difference!
Stayed 3 nights in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Roxanne,Thanks for taking time to leave a review. Ms. Angela is indeed an outstanding front desk agent. She treats all of our guests the same and she is always ready to help any guest with any questions or concerns they may have.

10/10 Excellent

Bren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Bren,That's for leaving us 5 stars from your most recent stay with us. We aim to please and your review tells us we are doing a awesome job. Please come back again soon!!

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Angie,Thanks for taking time to leave us a review from your most recent stay with us. We love repeat guests so please come back again soon and stay with us again!!

10/10 Excellent

Steve, Port Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night before our cruise. Everything was fine…really good breakfast made to order included.
Stayed 1 night in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Steve,Thanks for taking time to leave a review from your most recent stay with us. Yes I just love our fresh, hot, and cooked to order menu we have here. Everything is so good and we are glad that you enjoyed it.

2/10 Terrible

Courtney

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 315 was nasty. The walls were dirty, they are in need of a paint job. The tub was stain yellow. The frame of the bathroom door needs replacing. Like it had mold.
Stayed 1 night in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Courtney,Thanks for taking the time to leave a review from your last stay with us. So sorry we failed to meet your expectations but all these concerns have ben taken care of.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Courtney,Thanks for the 10 out of 10. We love it when our guest really enjoy staying here with us. Please come back again soon!!

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and I had several interactions with them. The staff made sure I was taken care of and spoke to me everytime I passed with eye contact. I can't fault this IHG Hotel on any level!
Stayed 2 nights in Dec 2023
Response from Holiday Inn on 3 Mar 2024
Hi Vicky,The staff was on point and made sure I was comfortable this is the second time I had checked in within 10 days and I would have to commend them. Because this time I was greeted by a whole different staff, but you would never know it due to the interactions being the same they are all professional!

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was on point and made sure I was comfortable this is the second time I had checked in within 10 days and I would have to commend them. Because this time I was greeted by a whole different staff, but you would never know it due to the interactions being the same they are all professional!
Stayed 1 night in Jan 2024
Response from Holiday Inn on 3 Mar 2024
Hi Vicky,Thanks for taking time to leave a review from your most recent stay with us. So glad you were able to see the professionlism with our staff. We train them well and glad to see that our guest notice that with any of our staff they interact with. Please come back again soon!!

10/10 Excellent

Alma

Stayed 1 night in Dec 2023
Response from Holiday Inn on 3 Mar 2024
Hi Alma,Thanks for leaving the 5 star rating. Please continue to stay with us again in the future.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Just a short overnight stay, but the room was comfy and the lady at the desk was great!
Stayed 1 night in Dec 2023

2/10 Terrible

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
CAR WAS BROKEN INTO
CAR WAS ALMOST STOLEN. I mean the stay was fine, staff was friendly…..but I now have to deal with a broken window and many other repairs to my vehicle.
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angela at the front desk was very personable, made me feel very welcome from the first time I walked in until the last time I saw her. Lavonne was also very kind and helpful. as well as the housekeeping lady! I have never encountered such an extraordinary staff! Great job, Holiday Inn!
Stayed 2 nights in Dec 2023

10/10 Excellent

Lakeysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
The Elevator is extremely slow or maybe someone was holding the door on another floor. But nice place to stay.
Stayed 2 nights in Nov 2023
Response from Holiday Inn on 3 Dec 2023
Hi Anthony,Thanks for taking time to leave a review from your most recent stay with us. Most of the time when the elevator is slow you are correct someone maybe holding it on another floor. So I do apologize for that. Seems like other than that you really enjoyed your stay with us. Pease come back and stay with us again soon!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Holiday Inn on 3 Dec 2023
Hi Jonathan,Thanks for taking time to leave a review from your most recent stay with us. We love when our guest have a really awesome stay with us and it seems as though you did. Next time you need a place to stay please consider staying at out beautiful hotel again!

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so very helpful. They went out of their way for anything! The restaurant had the BEST hamburger I’ve ever had! Would highly recommend!
Stayed 1 night in Oct 2023
Response from Holiday Inn on 4 Nov 2023
Hi Kelli,Thanks for taking time to leave a review from your most recent stay with us. We pride ourselves on having great customer service and we are so happy that you were able to experience that from any and all employees you came into contact with. That is our ultimate goal. Please come stay with us again soon!!

10/10 Excellent

Jamie

Liked: Staff & service, property conditions & facilities
Very clean & gorgeous facility only dislike was thin walls & thin floors could hear EVERYTHING!
Stayed 1 night in Oct 2023
Response from Holiday Inn on 16 Oct 2023
Hi Jamie,Thanks for taking time to leave us a review from your most recent stay with us. Our newly renovated hotel is very clean and modern. Please come stay with us again in the future!

2/10 Terrible

Lily

Stayed 1 night in Oct 2023
Response from Holiday Inn on 3 Dec 2023
HI Lily,Thanks for taking time to leave a review from your most recent stay with us. Seems like we failed to meet your expectations. I would like to know more as to what we can do to improve.

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Friendly.
Response from Holiday Inn on 16 Oct 2023
Hi Jeffery,Thanks for leaving us a 5 star rating from your most recent stay with us. We are happy that you enjoyed your stay with us. Please come again soon!!

8/10 Good

Penni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn on 26 Sept 2023
HI Penni, Thanks for taking time to rate us 8 out of 10 from your most recent stay with us. We are happy you enjoyed your stay with us. Please come back and stay with us again soon.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Holiday Inn on 24 Sept 2023
HI Nancy,I'm sorry your stay with us did not meet your expectations. Can you let us know what issues you had while staying with us?

4/10 Poor

Tara

Travelled with partner
Liked: Amenities
There were german roaches in the bathroom. Killed 2!
Stayed 1 night in Sep 2023
Response from Holiday Inn on 17 Sept 2023
HI Tara,I would like to aplogize for the inconvience you experienced at the hotel. I hope that you informed the front desk so that they could have moved you to another room.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn on 17 Sept 2023
Hi Brianna,Thanks for leaving us 5 stars from your most recent stay with us. Please come back and stay with us again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn on 17 Sept 2023
Hi Susan,Thanks for leaving us 10 out of 10 from your most recent stay with us. We are so happy that you enjoyed your stay. Please come back soon and stay with us again.

8/10 Good

Holly Elizabeth

Stayed 1 night in Sep 2023

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Holiday Inn on 8 Sept 2023
HI April,Thanks for taking time to rate us on your most recent stay with us. We would love for you to come back and stay with us again.

6/10 Okay

Lynda

Liked: Staff & service, property conditions & facilities, room comfort
Hotel staff is very friendly. My room smelled moldy and damp. AC never really got cool and I felt dampness in the air all night.
Stayed 2 nights in Aug 2023
Response from Holiday Inn on 9 Sept 2023
Hi Lynda,Thanks for leaving a review from your most recent stay with us.

8/10 Good

ALBERT L

Stayed 1 night in Aug 2023
Response from Holiday Inn on 9 Sept 2023
Hi Albert,Thanks for leaving a review from your most recent stay. Please come back again soon.