Standard Room, 2 Queen Beds, Non Smoking | Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of FairBridge Inn & Suites Missoula

2 out of 5
FairBridge Inn & Suites Missoula
3803 Brooks Street, Missoula, MT

Reviews

6.4
Rating 10 - Excellent. 168 out of 1003 reviews" "
Rating 8 - Good. 259 out of 1003 reviews" "
Rating 6 - Okay. 244 out of 1003 reviews" "
Rating 4 - Poor. 182 out of 1003 reviews" "
Rating 2 - Terrible. 150 out of 1003 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Wm

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gail, Salmon

Travelled with family
Liked: Cleanliness, staff & service
It was a cool, rainy evening and I love to sleep with the windows open....however since this place is alongside a busy street, it was very noisy with the windows open. The motel was adequate for the price they charge. The quality of the sheets was sub par, however the bed was comfortable. It was convenient to the location I needed to be the next morning.
Stayed 1 night in May 2024
Response from Marketing Manager on 7 May 2024
Thank you for your feedback. We apologize for any noise disturbances from the busy street outside. We strive to provide a comfortable and convenient stay for all of our guests. We appreciate your comments about the quality of the sheets and will take this into consideration for future improvements. We're glad to hear that the bed was comfortable and that our location was convenient for your needs. We hope to have the opportunity to host you again in the future. Thank you for choosing our motel.

4/10 Poor

Josef

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Not very good condition. Advertises a game room they wouldn’t let us use. I would not stay here again.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 6 May 2024
Hi Josef. We apologize for the disappointment and inconvenience you experienced during your stay. Ensuring that our guests have a comfortable and enjoyable experience is important to us, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness, condition of the facilities, and the availability of the game room will be addressed with our team to make necessary improvements and ensure accurate communication in the future. We understand your decision not to stay with us again, and we apologize for any inconvenience caused. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

4/10 Poor

Carmen

Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 3 May 2024
Hi Carmen! We're sorry to hear that you didn't have a satisfactory experience during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. If there are specific issues or concerns you encountered during your stay that you would like to address, please feel free to share them with us. We value your feedback and would like the opportunity to make things right. Thank you for bringing your concerns to our attention, and we apologize for any inconvenience caused.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Breakfast is budget
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Liked: Staff & service, amenities, property conditions & facilities
Room was clean but noisy. Bath tub a bit dirty
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Kathy! We appreciate your feedback regarding your recent stay. While we're glad to hear that you found the room to be clean, we apologize for the noise disturbances and the cleanliness issue with the bathtub. Ensuring a peaceful environment and maintaining cleanliness are priorities for us, and we'll address these concerns with our team to prevent similar occurrences in the future. Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. If you have any further comments or if there's anything specific you'd like us to address, please don't hesitate to let us know. We hope to have the opportunity to improve your experience during any future stays with us.

8/10 Good

Daemon, Bellevue

Travelled with partner
Liked: Staff & service
This is the second time we stayed here. And we normally got to Missoula to visit family, and not so much doing activities outside the surrounding areas. So keep that in mind when reading this review ... Pros: * Walmart down the street and accessible from a non-busy street behind the hotel. * Lots of eateries within walking distance. "The Notorious Pig BBQ" is just next to it ... * Speaking of walking - the Bitterroot Trail passes right behind the hotel. So if you enjoy walking or biking into Missoula (including across town) and staying away from busy streets ... * Despite being on a very busy corner (Reserve and Brooks/aka, Old US 93), noise wasn't too bad. * For us, the location is perfect for vising family in Missoula. * Price is decent. * At both times here, the staff was friendly and helpful. Cons: * The hotel is at a corner of two very busy street. You really can't make a left turn onto either street most of the time. * Older building, so don't expect too much. * Not sure if this is normal, but 2nd floor side doors (as opposed to the lobby or the ends of the building) seems to be permeated with the smell of weed ... just saying. We recommend that if you stay here, ask for rooms away from the middle of the building, where the exits are. Noisy. This time we stayed on the third floor, north east corner, room 331 (king bed). Large bathroom. Quiet.
Stayed 7 nights in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Daemon. Thank you for sharing your detailed review of your recent stay. We're pleased to hear that our location near amenities like Walmart, eateries, and the Bitterroot Trail suited your needs, and that you found our staff to be friendly and helpful. We apologize for any inconvenience caused by the busy streets nearby and the older building. Regarding the odor issue you mentioned, we'll address this with our team to ensure a more pleasant experience for all our guests. We appreciate your recommendation for quieter rooms away from the middle of the building and will take this into consideration for future guests. Your feedback is invaluable to us, and we hope to welcome you back for another comfortable stay during your visits to Missoula. If you have any further comments or if there's anything specific you'd like us to address, please don't hesitate to let us know.

8/10 Good

Kelly

Quiet
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Kelly, Thank you for your positive review. I am happy to hear that you had a quiet stay at our property. We hope to see you again!Sincerely,

8/10 Good

David

Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear David, Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely.

8/10 Good

June

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 26 Apr 2024
Dear June, We sincerely appreciate your rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.

10/10 Excellent

Dwayne

Stayed 1 night in Mar 2024
Response from Amber M. on 1 Apr 2024
Thank you for your valued feedback. We hope to see you again on future travels.

10/10 Excellent

RJ

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello RJ, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Jackson

Travelled with pets, Travelled with partner
Dog friendly with and fee
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Jackson, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Lisa

Travelled with group
Liked: Staff & service, amenities
The property was on a busy highway- many questionable people roaming through the parking lot
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 21 Feb 2024
Hello Lisa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Dwayne

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Dwayne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Brianna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wait 45 minutes for front desk to check us in. And when we called the phone just kept ringing
Response from MP - Guest Relations Manager on 28 Jan 2024
Hello Brianna, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

RJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. No complaints, good location.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 28 Jan 2024
Hello RJ, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Steve, Salmon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room. Great Staff. Quick Checkin.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Steve, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Philip, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 6 Jan 2024
Hello Clayton, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great
Stayed 1 night in Dec 2023
Response from ZOO Crew on 31 Dec 2023
Thank you David :)

4/10 Poor

Vijayprakash

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Vijayprakash, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Isaiah

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Definitely not a welcoming vibe
Stayed 1 night in Dec 2023
Response from management on 22 Dec 2023
With all do respect the unwelcoming vibe you felt may have something to do with the fact that your girlfriend, your sister and yourself were asked to vacate our property on a previous stay due to supplying a fraudulent card for incidentals after suspicion of smoking in one of our rooms. With that being said we also placed you on our DNR list for future reservations, but seeing as you booked under a different name our system did not catch it. You chose to book a room at our establishment knowing that you were not supposed to come back on the property.

10/10 Excellent

Byron

Stayed 4 nights in Dec 2023
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Byron, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Byron

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Byron, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Patrick, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
I get it is not a 5 star hotel but they could take a little pride in fixing things
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Christian

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Christian, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica on 7 Dec 2023
Thank you very much miss Julia!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite, met our needs. Nearby construction area was unsightly. Hotel was not easily visible from the main nearby road.
Stayed 4 nights in Nov 2023
Response from MP - Guest Relations Manager on 3 Dec 2023
Hello Richard, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Camille

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Camille, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was very dated.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 21 Nov 2023
Hello Ted, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Brook

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Brook, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 30 Oct 2023
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Eric

Business traveller
Liked: Staff & service
Property was nice. However the WiFi connection wasn’t available on the third floor at all and on the first floor after changing rooms was still only 1 bar, very weak. Staff was very nice. Breakfast is light, but free breakfast is free breakfast.
Stayed 5 nights in Oct 2023
Response from MP - Guest Relations Manager on 30 Oct 2023
Hello Eric, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Great value for the price warm cozy, They have a little waffle bar set up for breakfast and staff are super friendly
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 30 Oct 2023
Hello Joshua, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely quiet. Clean, bed mattress very comfortable, and shower has good pressure. Breakfast could be a little improved.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 30 Oct 2023
Hello Joseph, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Cheri

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Cheri, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Christine

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Christine, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stair carpet is very dirty. Stained carpet in the room.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Valued Customer, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

4/10 Poor

Brianna

Travelled with family
Disliked: Cleanliness, staff & service
Originally we were trying to get a room as a walk in as we saw on their sign there was a special price for that. However the front desk person claimed there was no rooms and they were sold out. Booked on Expedia instead, as there were still rooms available. We just needed a place to stay for one night and this one was the cheapest option (Still $220 CAD though). When we came back to check in it took the front desk person 15 minutes to get to the desk and the phone number they have on the sign is just rings the desk. Our room upon entering Smelled of urine. There was a wet spot by the door (must have been a pet friendly room). Was told by the Front desk person that there is nothing they can do as they were super busy and haven't even had time to change the status of rooms to Clean yet. Overall disappointed will never stay there again, after being forced to book a different way and to have to sleep in a urine smelling room.
Stayed 1 night in Sep 2023
Response from Amber M. on 19 Oct 2023
I have passed this information along to our upper management team. We are incredibly sorry this was your experience. This is not our normal practices. We will work hard to fix the issues your experienced and are doing some refine training on our staff members. Thank you for bringing this to our attention.

2/10 Terrible

Pamela

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Amber M. on 19 Oct 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

2/10 Terrible

Omar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, dirty and stinky rooms
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Omar, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

2/10 Terrible

Lance

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Nothing, it was a dive to say the least. The front desk help was always out for a smoke. They have no roll aways. The wifi was very spotty. The hotel in general needs to be updated. There was no new towels the third night i was there. If it wasnt for the location, im pretty sure this place would be closed down
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on 3 Oct 2023
Hello Lance, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Jason

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Homeless people walking around and having fits on the property was unsafe in late evening and early morning hours of our stay. I was unimpressed by this and as well as the dirty carpets and the fact that the tub was not draining properly to the point of not being able to shower without being grossed out. Keep in mind that we paid over $120 for one night, double what it was worth and left feeling we were ripped off. You can do better!
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 3 Oct 2023
Hello Jason, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amber M. on 3 Oct 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

4/10 Poor

Trisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 3 Oct 2023
Hello Trisha, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was in not very good shape, the bathroom door knob about to fall off, the beds hard and the bed coverings very well used and rough shape. It was fairly clean, just a bit beat up.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 3 Oct 2023
Hello Chris, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Carolina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was too dirty, carpet was spotted all around, rooms where dusty. Just dirty.
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello Carolina, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Kathy

Travelled with family
Disliked: Amenities
Tired facility. Bathes not very clean. But good beds. Mediocre breakfast
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello Kathy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.