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Rating 10 - Excellent. 1089 out of 1812 reviews" "
It was so nice to literally just walk into the mall like nothing. Definitely not a quiet place but o also didn’t expect that considering it’s attached to a massive mall. Staff was nice and room was ready right away definitely coming back!
Stacey
Stayed 1 night in May 2024
Response from Guest Services on 28 May 2024
Thank you for taking the time to share your feedback. We’re delighted to hear that the direct access to the mall added to the convenience of your stay, and that our staff’s hospitality and the readiness of your room contributed to a positive experience. While we understand that the proximity to the mall can bring a lively atmosphere, it’s great to know that this was an aspect you enjoyed. We appreciate your kind words and are thrilled to welcome you back in the future. Your satisfaction is our top priority, and we look forward to your next visit!
10/10 Excellent
Shawn
Travelled with family
27 May 2024
Liked: Property conditions & facilities
S
Shawn
Stayed 3 nights in May 2024
Response from Guest Services on 28 May 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
Convenient to the Mall of America. Rooms were okay but nothing out of the ordinary.
Linda
Stayed 1 night in May 2024
Response from Guest Services on 28 May 2024
We’re pleased to hear that you found our location convenient for your visit to the Mall of America. However, we’re sorry that our rooms did not exceed your expectations. We aim to provide a unique and memorable experience for all our guests, and we will take your feedback into account as we continue to improve our accommodations. Thank you for sharing your thoughts, and we hope to offer you a more extraordinary stay in the future.
Very convenient to the Mall, great parking and very nice clean hotel!!
Gina
Stayed 1 night in May 2024
Response from Guest Services on 28 May 2024
We’re thrilled to hear that you enjoyed the convenience of our location near the Mall, our parking facilities, and the cleanliness of our hotel. Your satisfaction is our top priority, and we’re glad we could provide a positive experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another great visit!
I’m thrilled to hear that you had a great stay! Hope to see you again.
8/10 Good
Jaime, Sartell
Travelled with family
12 May 2024
Liked: Staff & service, amenities
We liked that it was connected to the Mall of America.
Jaime
Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
I’m thrilled to hear that your stay was fantastic! Being connected to the Mall of America (MOA) is indeed a fantastic perk! Hope to see you again soon.
Thank you for sharing your experience with us! We're delighted to hear that we exceeded your expectations and that you enjoyed our friendly service and convenient location. We appreciate your business and hope to welcome you back soon!
Thank you for sharing your experience with us! We're delighted to hear that we exceeded your expectations and that you enjoyed our friendly service and convenient location. We appreciate your business and hope to welcome you back soon!
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again in the future!
6/10 Okay
Vanessa
Travelled with family, Travelled with family and small children
5 May 2024
Liked: Staff & service, amenities
The rooms could be a bit more cleaner. The sheets to start off with, looked like the pull out couch never been changed.
Vanessa
Stayed 2 nights in May 2024
Response from Guest Services on 6 May 2024
We appreciate your feedback and apologize for any concerns regarding the cleanliness of your room. Ensuring that our rooms meet the highest standards of hygiene is a priority for us, and we regret that we fell short in this instance. We will address the issue with our housekeeping team to ensure that all bedding, including the pull-out couch, is fresh and clean for every guest. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more impeccable stay in the future.
The overall stay was great. There should be a key card entrance for guests who are staying at the hotel to be able to get into the hotel without having to go down to the first floor and go outside when its after hours, we went to a movie and it got done after the mall closed. This morning around 10am we were gstting ready to pack and we barely heard the housekeeper knock on the door and then she came in, we were confused because checkout wasnt until 12 so we werent expecting anyone to be coming in.
megan
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
We’re glad to hear that your overall stay was enjoyable. Your suggestion for a key card entrance for after-hours access is a great one, and we’ll certainly consider how we can implement this for greater convenience. We apologize for the unexpected disturbance by our housekeeping team. We aim to respect our guests’ privacy and schedule cleaning times appropriately. Your feedback is very valuable in helping us improve our service, and we will address these concerns to ensure a more seamless experience for you and all our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back soon.
No complains here very updated and clean building. Nice big restaurant and bar in site. We loved their charcutery board
Leticia
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
It’s fantastic to hear that you had a complaint-free experience and enjoyed our modern, clean facilities. We’re delighted that our spacious restaurant and bar made a positive impression, and it’s great to know that the charcuterie board was a highlight of your stay. Your satisfaction is our top priority, and we’re grateful for your feedback. Thank you for choosing us, and we look forward to serving you again in the future!
Great location, if you want a place in MOA this is the place! Staff, rooms and overall experience is always GREAT!! The only place we stay when we come into town!!
Kim
Stayed 2 nights in Apr 2024
Response from Guest Services on 6 May 2024
We’re thrilled to hear that our hotel’s location and your overall experience with us have consistently met your expectations. It’s wonderful to know that our staff, rooms, and services have contributed to making your stay enjoyable every time you visit. Your enthusiastic feedback is greatly appreciated, and we’re honored to be your hotel of choice when you’re in town. Thank you for taking the time to share your positive review, and we look forward to welcoming you back soon!
10/10 Excellent
Jhovanny
Business traveller, Travelled with partner, Travelled with group
Amazing property only thing is, why do I have to pay for parking if I’m staying at your hotel? Overnight parking $27, not bad but shouldn’t it just be free!? Overall the property is clean and nice, shopping and food options due to MOA.
Jhovanny
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
We’re pleased to hear that you found our property amazing and enjoyed the cleanliness, as well as the shopping and food options provided by the MOA. Regarding the parking fee, we understand your concern. While we strive to offer comprehensive amenities, some services like parking come with additional costs due to the expenses associated with maintaining a secure and accessible parking facility. We continually review our pricing to ensure it remains competitive and reflects the value it provides to our guests. Your feedback is important to us, and we will take it into consideration as we evaluate our services. Thank you for sharing your thoughts, and we hope that the charge does not detract from the overall positive experience at our hotel.
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
8/10 Good
Glen
3 May 2024
Glen
Stayed 1 night in Apr 2024
Response from Guest Services on 28 May 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
6/10 Okay
Katharine
28 Apr 2024
It was nice and convenient being attached to the mall. Check in was very slow, rooms were hard to regulate temperature and you could hear every time someone even just closed their door down the hall. Also no extra blankets and 0 washcloths in the room. Overpriced for all these things, you are paying for the location and some fancy looking chairs in the lobby but nothing else.
Katharine
Stayed 2 nights in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for sharing your feedback. We’re glad you found the hotel’s connection to the mall convenient. However, we apologize for the slow check-in process and the discomfort caused by the room temperature and noise levels. The absence of extra blankets and washcloths certainly does not meet our standards, and we understand your concerns regarding the value for the price paid. We appreciate your candid comments, as they help us identify areas for improvement to enhance our guests’ experiences. We will take immediate steps to address these issues and hope to offer you a more comfortable and satisfying stay in the future.
6/10 Okay
Jeff
Travelled with family
27 Apr 2024
There was a mouse in our room and nothing was done about it. No compensation given.
Jeff
Stayed 2 nights in Apr 2024
Response from Guest Services on 6 May 2024
We sincerely apologize for the distressing experience you had during your recent visit. It’s certainly not the standard we aim to uphold, and we regret that the situation wasn’t resolved to your satisfaction at the time. We understand that this was an inconvenience and would like to discuss how we can make this right for you. Your comfort and peace of mind are our top priorities, and we hope to regain your trust. Please contact our guest services so we can address this matter directly. Thank you for your feedback, and again, our deepest apologies.
Check in was easy and quick. Employees were very friendly and helpful. You can’t beat the location. We had a great time and great cocktails in the beautiful hotel bar. I will definitely stay here again.
Amy
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you for sharing your positive experience during your stay at our hotel. We are delighted to hear that you found the check-in process easy and quick, and that our employees were friendly and helpful. It's great to know that you enjoyed the convenient location and had a great time at our hotel bar with delicious cocktails.We appreciate your kind words and are thrilled to hear that you plan to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay. If there is anything we can do to make your next visit even better, please do not hesitate to let us know. Thank you for choosing our hotel.
Thank you for your feedback. We are delighted to that you enjoyed your stay with us and that the proximity to the mall as perfect. Thank you for choosing to stay with us and hope to serve you and your family again in the future.
Very clean and convenient connected to the mall. The restaurant has great food and the staff is great
Maria
Stayed 3 nights in Apr 2024
Response from Dan Lundin, Hotel Manager on 24 Apr 2024
It's wonderful to hear that you found our hotel to be clean and conveniently located!It's also so great to hear that our restaurant's food and staff met your expectations. We strive to provide our guests with excellent dining experiences and we are thrilled we could deliver that for you.We look forward to welcoming you back on your next visit to Mall of America!
This place acts nicer than it really is. It’s noisy with cardboard-thin walls and no in-room fan control to try to drown out the sound of other guests stomping, slamming doors, talking in the halls, and even urinating in their rooms next door at all hours of the night. The beds are rock hard, sheets scratchy and pillows unsupportive. Will never stay here again.
Marcos
Stayed 2 nights in Apr 2024
Response from Dan Lundin, Hotel Manager on 24 Apr 2024
I am sorry to hear about the issues you faced during your stay. Your experience does not reflect the quality of service we strive to provide. Our topmost priority is our guest's comfort and satisfaction, and we're genuinely sorry that we fell short this time.Our team is continuously working on improvements and your feedback is an important part of this process. We hope that you will give us another opportunity to welcome you back and provide a better experience.
It’s attached to Mall of America and makes it easy to come and go without having to exit the hotel. It’s so close to the airport and it has a free shuttle to the airport.
Bertha
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for sharing your positive experience with us. We are glad to hear that you found the convenience of our hotel's location attached to the Mall of America to be beneficial for your stay. Additionally, we are pleased that our close proximity to the airport and complimentary shuttle service added to your overall convenience and satisfaction.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If you have any further comments or requests, please feel free to reach out to us. Thank you for choosing our hotel for your stay.
No housekeeping services; no wash cloths
Restaurant food and service was excellent!
Maureen
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for sharing your feedback on your recent stay at our hotel. We apologize for the inconvenience of not receiving housekeeping services and washcloths during your stay. Your comments have been noted, and we will address this issue with our housekeeping team to ensure that all guests receive the necessary amenities and services.We are delighted to hear that you enjoyed the restaurant food and service. Your positive feedback is greatly appreciated, and we will pass on your compliments to our restaurant staff.We value your feedback and strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or concerns, please feel free to reach out to us.
Response from Dan Lundin, Hotel Manager on 19 Apr 2024
It's wonderful to hear your observation about our hotel's uniqueness. It is always our aim to provide a distinctive and memorable experience to all our guests. We're glad that you recognized and appreciated this aspect. Thank you for staying with us!
8/10 Good
Luke
19 Apr 2024
Luke
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 May 2024
Thank you for your response. We excited that you enjoyed your stay with us. We excited for your next stay.
Parking is a challenge and there is an extra fee for parking. Love the peloton bikes in the fitness room and complimentary bottle water in room.
Melissa
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for sharing your feedback regarding the parking situation at our hotel. We apologize for any inconvenience you experienced with parking and the additional fee. We will take your comments into consideration as we continue to improve our services for our guests.We are glad to hear that you enjoyed the amenities such as the Peloton bikes in the fitness room and the complimentary bottled water in your room. We strive to provide a comfortable and enjoyable stay for all our guests, and we appreciate your positive feedback on these aspects.If you have any further comments or suggestions on how we can enhance your experience at our hotel, please feel free to reach out to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
2/10 Terrible
Bryan
17 Apr 2024
Liked: Cleanliness, staff & service
Bryan
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 Apr 2024
Thank you for your staying with us. We apologize for any inconvenience that you may have faced during your stay. We are working diligently to make sure our guest enjoys their stay.We hope you give us another opportunity to host you in the future.
The pool was closed on the night that we stayed. As it is listed as an amenity of the hotel and wasn't available to us, I am going to request a discount on the price for our stay.
Dylan
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
I apologize for the inconvenience you experienced during your stay. It’s certainly disappointing when an advertised amenity like the pool is not available. Thank you for bringing this to our attention, and we hope to improve your experience in the future!
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
10/10 Excellent
PATRICE
Travelled with family and small children
15 Apr 2024
Liked: Cleanliness, staff & service
The lobby is beautiful but the chairs are ripped. The suite room we had was very nice. Loved the bathroom and space.
PATRICE
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for your feedback on your recent stay at our hotel. We are pleased to hear that you enjoyed the suite room and found the bathroom and space to be to your liking. Your comments about the lobby chairs being ripped have been noted, and we will address this issue promptly to ensure a more pleasant experience for our guests.We appreciate your positive feedback and look forward to welcoming you back in the future. If you have any further comments or suggestions, please do not hesitate to let us know. Thank you for choosing our hotel for your stay.
The room was clean. The furnishings were a bit old and worn in spots. My one issue is that the main door is heavy so when other renters in the area were exiting their rooms, the door would slam shut. This wasn't an issue during the day, but late at night it was troubling to hear the noise while attempting to rest.
Francis
Stayed 3 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean upon your stay. However, we understand your concerns regarding the furnishings and the noise from the main door.We are in the process of reviewing each piece of our furnishings that have shown signs of wear to ensure our accommodations meet our standards of quality and comfort. Your comments are invaluable to us in this ongoing effort.Regarding the main door, we apologize for the disturbance caused. We are looking into solutions such as dampening devices that can be installed to prevent the door from slamming. In the meantime, we will remind our staff to be mindful of noise levels, especially during the late-night hours, to ensure all our guests can enjoy a restful night’s sleep.We appreciate you bringing these issues to our attention, and we hope to welcome you back in the future for a more peaceful and enjoyable experience.