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Reviews of InterContinental Minneapolis - St. Paul Airport, an IHG Hotel

5 out of 5
InterContinental Minneapolis - St. Paul Airport, an IHG Hotel
5005 Glumack Drive, Minneapolis, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 768 out of 1036 reviews" "
Rating 8 - Good. 157 out of 1036 reviews" "
Rating 6 - Okay. 52 out of 1036 reviews" "
Rating 4 - Poor. 27 out of 1036 reviews" "
Rating 2 - Terrible. 32 out of 1036 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, convenient for airport use.
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 27 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and super helpful
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 27 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Tammy, Sauk Rapids

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely experience in a runway room
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 23 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

scott, ross

clean and modern!
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 23 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Chelsy

Travelled with family
I absolutely loved the view and the floor to ceiling windows. ONLY disappointment was having a Nespresso maker, rather than a legit hotel coffee maker, forcing me to purchase a regular coffee at the bistro within the hotel. At the rate, I expected AT LEAST, the ability to make coffee (regular) in my room. The rest of the amazing entities, made up for this 1 downfall, making me confident this establishment still deserves the full 5 stars. I’ve stayed at many high end hotels, I can truly say, impressive.
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be so close to our terminal when we had an early morning flight. The restaurant was great, as well as the staff!
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

Arun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish MSP airport does a better job of telling how to walk to this hotel . It’s hugely inconvenient if you are not arriving on like C16. The hotel is nice. You cannot walk back from the hotel to airport using the same walkway coming from the airport ( no TSA ) .
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. Please know that we are hoping to have our Skyway staffed by TSA as well, there's just no date for this to reopen at the moment. As a way to accommodate this being closed our shuttles go 24 hours every 20 minutes.

10/10 Excellent

Tasha, Fairfield

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Mayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Amenities
Beautiful food and room. The bed wasn’t as comfy as I expected.
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was attached to the Minneapolis airport. Generally an airport hotel is nothing special. But this hotel was lovely. Clean and modern, friendly staff and great food. The stand out person was Bob at the downstairs restaurant bar. Incredibly friendly and excellent service.
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Thank goodness
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Nataline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Diane

Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 23 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

JOSE JAVIER, Hinesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the Airport facilties
Stayed 3 nights in Apr 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

margarita

Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 23 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Gary

Liked: Property conditions & facilities
Our first time. Really enjoyed it.
Stayed 2 nights in Apr 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 28 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and pleasant
Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 28 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 28 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

Dean, Zionsville

Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 19 May 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly restaurant and front desk staff.
Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 10 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

6/10 Okay

Itz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Qua
Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 10 Apr 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was so fast! Shuttle on the way home took forever to arrive - only negative
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 10 Apr 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.

10/10 Excellent

petra

Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 28 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Alana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with friendly staff. The facility was clean, modern and we enjoyed watching the planes take off and land. We appreciate the closeness to the airport, the airport shuttle and the food options. Excellent!!
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 5 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

Enis

Liked: Cleanliness, staff & service, property conditions & facilities
4 Stars
Stayed 2 nights in Mar 2024
Response from Intercontinental MSP Airport Staff on 5 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Ryan

Great
Stayed 1 night in Apr 2024
Response from Intercontinental MSP Airport Staff on 5 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 5 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Misti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay.
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 5 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Professionally run. Updated rooms and detailed. Good restaurant and bar. And amazingly to plane noises considering proximity to airport. A great stay
Stayed 2 nights in Mar 2024
Response from Intercontinental MSP Airport Staff on 29 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

Melissa, Rice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, just a few things that made the experience not phenomenal. -front desk staff not friendly at all, she did not greet me I had to say hello to her, she literally just gestured for my id and cc to check me in without actually asking what she needed. -only 2 bath towels in room when we had 4 people staying -master power switch did now allow room lights off when bathroom light on Other than these 3 items stay would have been perfect
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 27 Mar 2024
Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental MINNEAPOLIS - ST. PAUL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Sean

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 27 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Gary, Washougal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and bed comfortable. Dining superb. Staff top.flight
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 27 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Mar 2024
Response from Intercontinental MSP Airport Staff on 19 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Wade

Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 10 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was patient and helpful with tips for our return (we did a park and fly).
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 19 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars for sure! Very clean and great atmosphere
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 19 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Sherryl, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, restaurants and room.
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 16 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

8/10 Good

roger

Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 5 Apr 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, quiet and clean. Check in was a little slow and could have been more efficient. Breakfast in restaurant was very nice, staff was attentive and food was cooked well
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 16 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Juyoung

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and quiet. Airport shuttle runs every 20 minutes.
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay overnight en route to home. Check in was seamless. Front desk staff knew what she was doing.
Stayed 1 night in Feb 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

2/10 Terrible

Michael, Reliance

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been waiting 20 minutes on hold waiting to ask for a shuttle to an airport hotel. bAD BAD BAD service
Stayed 1 night in Feb 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental MINNEAPOLIS - ST. PAUL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Kelly, Duluth

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is very nice and amazingly clean but the staff leaves a little to be desired. No one was rude but just very disinterested. It felt like we were interrupting a cluster of employee's conversation at the desk in the morning. The barista looked like she would walk across hot coals if it meant she wouldn't need to make me a latte. I expected more hospitality from one of the highest priced hotels in the area. The exception was the staff in the restaurant for breakfast. They were great and the food was fantastic.
Stayed 1 night in Feb 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental MINNEAPOLIS - ST. PAUL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Sujeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Frustrated the skyway closed to airport, would not have stayed if we knew that.
Stayed 1 night in Feb 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. Please know that we are hoping to have our Skyway staffed by TSA as well, there's just no date for this to reopen at the moment. As a way to accommodate this being closed our shuttles go 24 hours every 20 minutes.

10/10 Excellent

Nicole

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient for a quick overnight stay before traveling. Not much in the area as it’s part of the airport but they have what you need on-site for a short stay. Pet-friendly and very friendly/helpful staff.
Stayed 1 night in Feb 2024
Response from Intercontinental MSP Airport Staff on 6 Mar 2024
Thank you for taking the time to tell us about your experience at InterContinental Minneapolis-St. Paul Airport. We hope to see you again soon!