Lobby

Reviews of Hyatt Place Minneapolis Airport-South

3 out of 5
Hyatt Place Minneapolis Airport-South
7800 International Drive, Bloomington, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 1397 out of 2686 reviews" "
Rating 8 - Good. 674 out of 2686 reviews" "
Rating 6 - Okay. 297 out of 2686 reviews" "
Rating 4 - Poor. 168 out of 2686 reviews" "
Rating 2 - Terrible. 150 out of 2686 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Joy

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Overall a okay stay.. wouldnt stay again probably the front guest was rude the pool was cold and we had someone try to come in our room before check out.... didnt like when we checked in the lady asked if it was just 2 of us staying in the king size hotel room. Said no their will be 4. Immediately said 4 people cant do that then wanted to charge us more for the other room... so we stayed with the king room. Also no microwave in rooms at all. Have to use a broken one down in the lobby area... very inconvenient. The best part was seeing the airplanes take off and lane right outside our window. Would not stay again.
Stayed 1 night in May 2024
Response from Vince on 25 May 2024
Hello Joy,Thank you for reviewing our hotel. I have checked your reservation and you only indicated two people and reserved a king size bed. A room with two doubles and sofa bed would have been at an extra cost as well as an upgraded room with a microwave. We are not aware of the lobby microwave having any issues as it is used several times a day without complaints.We suggest booking the room type needed and adding all guests at the time of booking so that you can secured your room as needed. We hope you’ll give us another try.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Easy for an early flight. Economical, friendly, clean
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

LeAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was wonderful! Even though they were short staffed (as the world is), everyone we had contact with had a great attitude.
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our best trips. We went for our sons graduation. The whole experience was wonderful from beginning to end! Our transportation made it so convenient and he was amazing taking us to and from the dining locations and mall. The staff was super helpful and accommodating with all of our needs. The breakfast was amazing! Couldn’t say enough great things about our stay. We would def recommend this hotel to anyone visiting! Thank you again for making it memorable!
Stayed 2 nights in May 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
La decoración de la habitación
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. Has airport shuttle. Friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
The only think I didn't like was that the parking was private and you have to pay per day.
Stayed 1 night in May 2024
Response from Lalaine on 21 May 2024
Dear Reynaldo, thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. Rest assured that we will keep improving our product and services. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Wishing you a great day ahead!

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, staff are very nice and friendly
Stayed 2 nights in May 2024
Response from Lalaine on 19 May 2024
Warm greetings from Hyatt Place Minneapolis Airport- South. Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us we are very much delighted by these. We are certainly looking forward to welcoming you again soon.

10/10 Excellent

Lakita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay room was comfortable and staff was friendly. The accommodation was great and breakfast was good.
Stayed 2 nights in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place Minneapolis Airport- South We are very much delighted to hear that you had a great time during your most recent stay with us. Your positive feedback will help us improve our product and services. We are definitely looking forward to welcoming you again soon.

10/10 Excellent

Tanner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and large hotel room, excellent value for the price I paid.
Stayed 2 nights in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place Minneapolis Airport- South. Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us. Thank you for your positive ratings. We are very much delighted by these. We are certainly looking forward to welcoming you again soon.

4/10 Poor

Byron

Disliked: Cleanliness, staff & service, property conditions & facilities
Chart for the parking and give money for something else like 50 dollars deposit no good
Stayed 1 night in May 2024
Response from Vince on 20 May 2024
Thank you for sharing your feedback regarding your recent stay. We understand your concerns about the parking and incidental fees. While we apologize for any inconvenience caused, we would like to clarify that both of these charges are clearly communicated to guests prior to booking. Our website and booking site explicitly state the parking fee, and the incidental fee is a standard practice in the hospitality industry to cover potential damages or incidentals during your stay. We encourage all guests to review these details before confirming their reservations to avoid any surprises. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful- even gave us an umbrella as it was raining one night Only complain was no hot water for showers Breakfast was nice too- liked the fresh fruit
Stayed 2 nights in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place Minneapolis Airport- South Thank you for your kind words and taking the time to write a review regarding your recent stay. We apologize for any inconvenient you have received rest assured that we are inspired to keep improving the level of quality service and attention to all our guests. Thank you for mentioning the service our associates have given. They will be happy to know that their efforts did not go unnoticed. Thank you so much again and we are certainly looking forward to welcoming you again soon.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Super quiet and close to the MOA
Stayed 1 night in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

6/10 Okay

Bruce

Travelled with family
Disliked: Cleanliness, amenities
Pay parking is cheap way to collect extra money. Just add $11 to the cost of the room and dont have a sneaky parking chanrge.
Stayed 1 night in May 2024
Response from Vince on 20 May 2024
Thank you for sharing your feedback regarding your recent stay. We understand your concerns about the parking and incidental fees. While we apologize for any inconvenience caused, we would like to clarify that both of these charges are clearly communicated to guests prior to booking. Our website and reservation confirmation emails explicitly state the parking charges apply. We encourage all guests to review these details before confirming their reservations to avoid any surprises. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Darrell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was suitable, clean, and mostly quiet. However, the staff was unprofessional in appearance and demeanor. The lobby was small and cramped, as was the breakfast room. And there was a fee to park, which I consider a bait-and-switch. For those reasons I wouldn't lodge there again.
Stayed 1 night in May 2024
Response from Vince on 16 May 2024
Thank you for sharing your feedback regarding your recent stay with us. We appreciate you highlighting the positive aspects of your experience, particularly the cleanliness and comfort of your room.We apologize for the negative impression our staff made, and would appreciate you providing additional details about your interactions so we can better understand and address your concerns. Your feedback is valuable to us as we strive to provide excellent service to all our guests.We understand your frustration regarding the parking fee. To prevent any misunderstanding in the future, we encourage all guests to review the information provided on the booking site prior to making a reservation, as it clearly states the parking fee policy.We apologize that the lobby and breakfast room did not meet your expectations. We are continually working to improve our facilities and guest experience.We hope you'll consider giving us another chance in the future, and thank you again for your feedback.

10/10 Excellent

Diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Mall of America.
Stayed 2 nights in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. We are certainly looking forward to welcoming you again soon.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly check-in
Stayed 1 night in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

10/10 Excellent

Patreina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property other than paying for parking.
Stayed 1 night in May 2024
Response from Lalaine on 21 May 2024
Good day, Patreina! Thank you for your kind words. We are glad that you had an excellent stay and experience with us. We look forward to welcoming you back. Wishing you a great day ahead!Sincerely,Hyatt Place Minneapolis Airport-South

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean and modern. A leak must have been repaired above the king bed, but I doubt by a professional.
Stayed 1 night in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place Minneapolis Airport- South We are very much delighted to hear that you enjoyed. Your positive feedback will help us improve our product and services

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was great
Stayed 1 night in May 2024
Response from Lalaine on 20 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it’s location very close to Mall of America and the airport. Very clean and room is spacious. But you have to pay a parking.
Stayed 1 night in May 2024
Response from Lalaine on 14 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much in taking time in giving us positive ratings. We are certainly looking forward to welcoming you again soon!

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay . Only thing I didn’t like was our last night there we had a bill due for parking , I took it to the front desk and they said we will take care of it. Awesome breakfast though
Stayed 2 nights in May 2024
Response from Lalaine on 14 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South! Thank you for your kind words. We are glad that you had an excellent stay experience with us, the highlights of which were the breakfast. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lalaine on 14 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

6/10 Okay

Cain

Liked: Staff & service
Disliked: Cleanliness
Helpful staff but not very clean
Stayed 1 night in Mar 2024
Response from Lalaine on 14 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Our apologies for any inconvenience you have experienced with our hotel, we will keep improving our product and services. Thank you!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with the best continental breakfast I’ve ever had.
Stayed 2 nights in May 2024
Response from Lalaine on 14 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South! Thank you so much for your kind words. We are glad that you had an excellent stay and experience with us, the highlights of which were the continental breakfast. We look forward to welcoming you back. Wishing you a grand day ahead!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Conveniently located for an overnight stay. More expensive because of vicinity to airport.
Stayed 1 night in Apr 2024
Response from JM on 8 May 2024
Thank you for choosing to stay at Hyatt Place! We are pleased to hear about your experience. We hope to see you again!

10/10 Excellent

Jodi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful!
Stayed 3 nights in May 2024
Response from JM on 8 May 2024
Thank you Jodi for the review! We are pleased to hear about your experience, we hope to see you again!

2/10 Terrible

Ajay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We are disappointed with this property. Cleanliness and bad smell is an issue, we had to change the check in room. We found quite a few bed bugs.
Stayed 3 nights in May 2024
Response from Lalaine on 6 May 2024
Warm greetings from the team at Hyatt Place Minneapolis Airport- South Thank you very much for taking the time to share your experience during your most recent stay with us. We apologies with all the inconvenience you have received during your stay with that, we have taken note of your comment regarding the cleanliness, bugs and the smell issue. Please be rest assured that we will discuss this with our Housekeeping and Engineering Teams for further investigation so this may not happen again in the future. We sincerely apologize for the experience that you encountered. Thank you!

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lalaine on 6 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay with my family. Best breakfast ever!
Stayed 2 nights in Apr 2024
Response from JM on 2 May 2024
Thank you for choosing Hyatt! We are pleased to hear that you had a great experience. We hope to see you again!

8/10 Good

Florence

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience!
Stayed 3 nights in Apr 2024
Response from JM on 2 May 2024
Thank you for choosing Hyatt! We are pleased to hear you had a great experience. We hope to see you again!

2/10 Terrible

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter woke up with what appeared to be a tic on her back after complaining of itching. Her mom looked at her back before scratching and noticed what looked like a tic. After making my kids shower we discovered another one in the bathroom. Upon checking out we informed the staff and they told us they would contact room service to look into it and have it cleaned. I didn’t expect anything for the experience but the lack of what seemed to be caring bothered me. Just a “we’ll look into it” didn’t sit well with me. Other than that the property was properly maintained and close to everything.
Stayed 2 nights in Apr 2024
Response from Lalaine on 6 May 2024
Warm greetings from Hyatt Place Minneapolis Airport- South. We sincerely apologize for your experience during your most recent stay with us. Rest assured, we have taken note of your feedback, and we will discuss this with the concerned departments for further development and improvement of our product and services. Thank you!

6/10 Okay

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk in plain clothes, unprofessional. “Fitness centre” was too hot, 71F, asked 3 employees to adjust the temperature. No water in the rooms. Patrons were very loud, all night. Location is good, but I would not go back here & would choose another hotel in the area. Also had to pay for parking, $10/day.
Stayed 2 nights in Apr 2024
Response from JM on 2 May 2024
Thank you for choosing to stay at Hyatt! We apologize for the poor experience you had with the front desk, gym temperature, the water, and for the noises you had to deal with. We will do our best to improve the quality of your next stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quiet and pleasant.
Stayed 1 night in Apr 2024
Response from Lalaine on 30 Apr 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you very much for taking the time to share your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon.

6/10 Okay

Kevin

Travelled with family
Disliked: Amenities
Flight was cancelled, otherwise, probably wouldn't stay there - close to airport and mall of america.
Stayed 1 night in Apr 2024
Response from Lalaine on 29 Apr 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Our apologies for any inconvenience you have experienced with our property, we will keep improving our product and services. Thank you!

8/10 Good

Evelyn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JM on 2 May 2024
Thank you for choosing to stay at Hyatt! We will do our best to improve the quality of your next stay. We hope to see you again!

8/10 Good

Rene

Great am staff. Checked in and they could figure out how to change out a credit card and asked to check with am staff. Breakfast was great.
Stayed 2 nights in Apr 2024
Response from Lalaine on 30 Apr 2024
Warm greetings from Hyatt Place Minneapolis Airport- South Thank you for your kind words and taking the time to write a review regarding your recent stay. Thank you for mentioning the service our staff have given we are very happy to hear that, and we look forward to the opportunity of welcoming you back in the not-too-distant future. Have a great day!

10/10 Excellent

Alourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean I would definitely come back
Stayed 2 nights in Apr 2024
Response from Lalaine on 29 Apr 2024
Warm greetings from the team Hyatt Place Minneapolis Airport- South! We are very much delighted to hear that you had a great time during your most recent stay with us. Your positive feedback will help us improve our product and services. We certainly look forward in welcoming you again soon!

4/10 Poor

Cristhoper

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dusty and a/c vent was dirty. I want a refund for stay.
Stayed 1 night in Apr 2024
Response from Lalaine on 28 Apr 2024
Warm greetings from all of us at Hyatt Place Minneapolis Airport- South. We are saddened to hear that you had an awful stay we sincerely apologize for the inconvenience caused to you. Please be rest assured that we will discuss this with our Housekeeping and Engineering Teams for further investigation so this may not happen again. Thank you for your valuable feedback and we look forward to the opportunity of welcoming you back in the future.

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like having to pay for parking! Won't say again!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from Lalaine on 21 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your positive ratings. We are certainly looking forward to welcoming you again soon. Wishing you a great day ahead!

10/10 Excellent

Srinivasa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very courteous and helpful staff. We flew in from Vancouver, BC and checked in past midnight. The staff was super friendly and the room was great. Very spacious and clean. Fantastic breakfast in the morning !
Stayed 3 nights in Apr 2024
Response from Lalaine on 28 Apr 2024
Warm greetings from Hyatt Place Minneapolis Airport-South. What a delight to read about your recent stay with us! We are happy to know that your stay has been excellent. Our staff will be happy that their efforts at providing quality service did not go unnoticed. Thanks for sharing about the details of your stay. We are certainly looking forward to welcoming you again soon.

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Apr 2024
Response from Lalaine on 28 Apr 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Thank you for your positive ratings. We are certainly looking forward to welcoming you again soon

6/10 Okay

ngoc-trinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lalaine on 28 Apr 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Thank you so much for your feedback regarding your most recent stay with us. Our apologies for any inconvenience you have experienced with our hotel, we will keep improving our product and services. Thank you!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening shuttle driver was excellent!
Stayed 1 night in Apr 2024
Response from JM on 24 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear that you had a great experience. We hope to see you again!

6/10 Okay

Chris

Stayed 1 night in Apr 2024
Response from Lalaine on 14 May 2024
Warm greetings from Hyatt Place, Minneapolis Airport South. Our apologies for any inconvenience you have experienced with our hotel, we will keep improving our product and services. Thank you!

8/10 Good

Suthy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it is close to everything.
Stayed 3 nights in Apr 2024
Response from JM on 24 Apr 2024
We appreciate your feedback. We hope to see you again!