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Reviews of Hilton Garden Inn Minneapolis Airport Mall of America

3.5 out of 5
Hilton Garden Inn Minneapolis Airport Mall of America
1601 East American Blvd, Bloomington, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 791 out of 1430 reviews" "
Rating 8 - Good. 356 out of 1430 reviews" "
Rating 6 - Okay. 144 out of 1430 reviews" "
Rating 4 - Poor. 75 out of 1430 reviews" "
Rating 2 - Terrible. 64 out of 1430 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sudhir, Edison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff rooms were nice and clean and spacious . Shuttle service is great and runs on time
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver was very nice as was the FD Clerk and the bar/restaurant staff. Very friendly all around! The room was well appointed and clean. The bed was comfortable and the room temp was perfect. This morning’s complimentary coffee was delicious.
Stayed 1 night in May 2024

10/10 Excellent

Tameka, Chicago

Liked: Amenities, property conditions & facilities
Customer service was awesome
Stayed 1 night in May 2024

8/10 Good

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Abdullahi

Liked: Cleanliness
Breakfast was poor with limited vegetarian options
Stayed 2 nights in May 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not planned (paid?) everything else was great
Stayed 1 night in May 2024

8/10 Good

ANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Friendly staff. Well maintained.
Stayed 1 night in May 2024

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to the Mall of America
Stayed 2 nights in May 2024

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from checking in, throughout the stay and checking out. Room was very clean, bed very comfortable, great bathroom with shower. Restaurant food was excellent! I would definitely book again while visiting .
Stayed 2 nights in May 2024

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and neat. Only thing i didnt like about is the parking because i had to pay.
Stayed 1 night in May 2024

10/10 Excellent

Kocsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was great. Rooms were clean and acceptable. The only feedback I have would be to improve the elevators, they feel slower than I’d like, and also there’s a young man at the front desk who could use a bit more hospitality culture. A great place with great staff overall.
Stayed 1 night in May 2024

10/10 Excellent

WUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is good for both the adults and the children. Water is warm.
Stayed 2 nights in May 2024

8/10 Good

Aprameya

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for 2 days. House keeping did not visit my room.
Stayed 2 nights in May 2024

8/10 Good

Jay

Liked: Cleanliness, staff & service
Only one working elevator out of three. Everyone was constantly waiting to use the one elevator.
Stayed 3 nights in May 2024

10/10 Excellent

walbert

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent service
Stayed 2 nights in May 2024

6/10 Okay

Gene

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

James, Port Orchard

Disliked: Cleanliness, staff & service, property conditions & facilities
Well only one elevator out of three worked. Not safe There was issues at the bar area And the desk clerk was to busy talking to another employee too help check guest out and just said will email you a copy of the bill
Stayed 1 night in May 2024

10/10 Excellent

Hannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, wish breakfast was included
Stayed 1 night in May 2024

2/10 Terrible

Mackenzie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did not work, free shuttle not clear
Stayed 1 night in May 2024

2/10 Terrible

robert, San Tan Valley

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
They did NOT tell us we had to pay for parking! Also, no glasses for drinking were in the room. Also, internet was a hit and miss. Mostly miss. Also, only 2 coffees. Also, the tv guide just showed the network and not the shows. And! They charged us a late fee for parking because we didn’t know we were to pay for it until the second day. A very shameful place to stay.
Stayed 3 nights in May 2024

8/10 Good

FATIMOH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. Only thing I don’t like is the fact that you pay for breakfast. Other hotels that are cheaper provide free breakfast. Overall, the hotel is in good condition and good location.
Stayed 2 nights in May 2024

10/10 Excellent

Emmalee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room and the front desk staff was very kind.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Uniformly positive, except the requirement that you pay for parking your own car in an open lot.
Stayed 1 night in May 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Scott, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place nice and clean happy
Stayed 1 night in May 2024

8/10 Good

PAUL, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to moa
Stayed 5 nights in May 2024

4/10 Poor

Sarah

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The manager was wonderful but the elevators were broken, they charge for parking, and they had the heat blowing in the hallways on our floor on a hot day. The rooms were meh.
Stayed 1 night in May 2024

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was housekeeping trying to get into room at 8:00am. I understand I forgot to put my DND sign out, but the should only be knocking on vacant until check out time.
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 1 night in May 2024

10/10 Excellent

Cherilynn, Story City

Liked: Cleanliness, staff & service
Super helpful gal at the front desk. However, there is only one of three elevators operating it seems - so we’ve taken the stairs already a couple of times.
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice. The lounge area was very bright and cheerful!
Stayed 3 nights in May 2024

10/10 Excellent

Kelian

Liked: Cleanliness, staff & service, property conditions & facilities
Great food. Easy check in.
Stayed 1 night in May 2024

8/10 Good

Gene

Travelled with partner
Liked: Staff & service, property conditions & facilities
Few dirty areas i. Room
Stayed 1 night in May 2024

8/10 Good

Kevin

Travelled with family
Liked: Property conditions & facilities
We had to pay extra for parking and the breakfast was overpriced and marginal in quality. The desk staff was crabby
Stayed 1 night in May 2024

4/10 Poor

Bruce

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was on the 5th floor. All night we had to listen to a loud humming from some sort of fan running. Didn’t get much for sleep at all. I will not stay here again!
Stayed 1 night in May 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Amenities, property conditions & facilities
Shuttle to airport and MOA
Stayed 2 nights in May 2024

6/10 Okay

Dalisia

While the room was great... housekeeping during the mornings are extremely loud and rude and the shuttle is ALWAYS late even after making reservations. and the elevators are hella slow...
Stayed 3 nights in May 2024

6/10 Okay

Sarah

No room service after 10 pm Couldn’t get a toothbrush all night until 9 am next day! No free breakfast as promised Inept male front desk staff. Females were excellent.
Stayed 1 night in May 2024

8/10 Good

Chris

Stayed 1 night in May 2024

8/10 Good

James

Stayed 1 night in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy option to get to downtown with nearby public transportation
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
Clean and convenient for airport
Stayed 1 night in May 2024

8/10 Good

Vlad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only for 1 night but good experience but had to pay for parking. Staff was very nice and service was fast. Clean room.
Stayed 1 night in May 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our brief stay. Friendly and helpful staff
Stayed 1 night in May 2024

8/10 Good

Gerard

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The only downside was after breakfast was closed no coffee available
Stayed 3 nights in May 2024

10/10 Excellent

Kara

Travelled with family
Liked: Amenities
Perfect stay for an early morning flight!
Stayed 1 night in May 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and close to the airport
Stayed 1 night in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024