Lobby sitting area

Reviews of Comfort Inn MSP Airport - Mall of America

2.5 out of 5
Comfort Inn MSP Airport - Mall of America
1321 E 78th St, Bloomington, MN

Reviews

7.6

Good

Rating 10 - Excellent. 515 out of 1343 reviews" "
Rating 8 - Good. 399 out of 1343 reviews" "
Rating 6 - Okay. 185 out of 1343 reviews" "
Rating 4 - Poor. 132 out of 1343 reviews" "
Rating 2 - Terrible. 112 out of 1343 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dodie, Mankato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and knowledgeable. Beds were uncomfortable and you could hear the springs.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Lisa

Stayed 1 night in May 2024
Response from Manager on 10 May 2024
We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

6/10 Okay

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but not much for shower products - breakfast closed at 930 am so we missed it.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Bobbi, We appreciate your feedback on the cleanliness. For future stays, kindly note our breakfast hours, and feel free to reach out to our team for any product requests during your stay. Thank you for sharing your experience with us.

8/10 Good

Cheryl

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 8 May 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

KLARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello KLARK, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

Tony

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
One elevator out of service, hallways reeked of pot. Pulled bed covers back and found 2 used tissues between the fitted sheet and top sheet. When we called the front desk, we were not offered another room, rather they told us there was no housekeeping on and we would need to go to the front desk to get new sheets and change the bed ourselves. Shower had low pressure and no hot water in the morning.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Tony, We are sorry to hear about the inconveniences you experienced during your stay. Guest feedback is valuable, and we will share your comments with our team to help improve our services. Our goal is to provide a pleasant stay for all our guests, and we apologize for falling short in this instance. We appreciate you bringing these matters to our attention for further review by our management team.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice rooms.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Jim,We're delighted to hear you enjoyed the friendly staff and accommodations during your stay. Should you wish to share more about your experience, feel free to reach out to us directly. Your feedback is greatly valued as we strive to enhance our guests' experiences.

6/10 Okay

Karen

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Karen, We appreciate you taking the time to share your experience with us. If there are any specific details you would like to discuss further, please feel free to reach out to us directly. Your satisfaction is our priority.

8/10 Good

Nicole, Lake Benton

Business traveller
Liked: Cleanliness, property conditions & facilities
Tub/shower was slippery...water pressure not very good. Parking was easy tho.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Chad,We are pleased to hear that you found our staff to be accommodating during your stay. Your feedback is appreciated as it helps us continue to improve our services for all future guests. We hope you had an enjoyable experience overall and look forward to welcoming you back in the future.

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great to us.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Ashlee,We are delighted to hear that you had a positive experience with our staff during your stay. Your kind words will be shared with the team as they strive to offer excellent service to all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 Poor

Casey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was in very rough shape and dirty, headboard was filthy, blanket had a big brown spot on it, saw little curly hairs on the bathroom ceiling. We were happy to leave.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Casey,We appreciate you taking the time to share your feedback with us. We strive to maintain a high standard of cleanliness and comfort for all our guests. Rest assured that we will address these concerns with our housekeeping team to ensure a more pleasant experience for future visitors. Thank you for bringing this to our attention.

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Same elevator and ice machines were down as when the was there six weeks before.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 Excellent

Kim

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 26 Apr 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 25 Apr 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Sierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. The hotel is connected to a restaurant so if you don't want to travel or order out you can just go next door to restaurant. Staff was polite, hotel offers shuttle to the airport and mall which is very helpful.
Stayed 2 nights in Apr 2024
Response from Manager on 24 Apr 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Cecile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Tanvir

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property or buildin are old and one elevator are brook. Not repair until we was there. Mouse in the room.which is not convenient if you have a child with you.
Stayed 2 nights in Apr 2024
Response from Manager on 22 Apr 2024
Thank you for the incredible rating. Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

6/10 Okay

Marcel

The Restaurant was terrible undercooked food and terrible service
Stayed 2 nights in Apr 2024
Response from Manager on 22 Apr 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, this hotel had everything. Pool area was very good, continental breakfast was absolutely amazing (eggs, sausages , waffles and more). Staff was super helpful, and the location of this place is perfect, very close to public transit bus.
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Yekaterina,We are delighted to hear that you enjoyed your stay with us and made the most of our amenities like the pool and breakfast. Our team works hard to provide a convenient and comfortable experience for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Samuel, Wasilla

Business traveller
Liked: Cleanliness, staff & service, amenities
I was traveling alone. My room was far away from the elevators. The staff was awesome and accommodating when I asked to move to a room that I felt safe in.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Samuel,We appreciate your feedback and are glad to hear our staff was accommodating. Your comfort and safety are our top priorities and we're pleased we could assist you promptly. Should you need anything else on your future travels, feel free to reach out.

8/10 Good

Linda

It was storming so I don’t know how close to the mall we are
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, inexpensive , and there’s a restaurant attached.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Laura,We're delighted to hear that you found our hotel clean, affordable, and convenient with a restaurant on-site. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello cindy,We're delighted to hear that you had a wonderful stay with us! If you have any additional comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!

8/10 Good

Ethan

Stayed 1 night in Mar 2024
Response from manager on 16 Apr 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything!
Stayed 1 night in Feb 2024
Response from Manager on 15 Apr 2024
Hello Monica,We are delighted to hear that you found our location convenient during your stay. Our hotel strives to provide a central location for our guests to easily access various attractions. Should you need anything in the future, please don't hesitate to reach out to us directly.

10/10 Excellent

ANN

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello ANN,We are thrilled to hear that you had a wonderful stay! We look forward to welcoming you back again soon for another fantastic experience.

10/10 Excellent

Natalie

Travelled with family
Desk staff goes out of their way to be accommodating
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Natalie,We appreciate your kind feedback about our desk staff's efforts to assist you during your stay. Our team prioritizes providing exceptional service to all guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team for further assistance.

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Black mold in bathtub caulking
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Elizabeth,We are sorry to hear about your concerns regarding the condition of the bathtub caulking. Your feedback is valuable in helping us maintain our high standards of cleanliness and comfort for all our guests. Should you wish to discuss this matter further, please feel free to reach out to our management team for assistance.

4/10 Poor

Octavia

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool unsafe children
Stayed 2 nights in Apr 2024

2/10 Terrible

Latia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property looked like a homeless shelter and smells badly when walking around the property but we had limited options because of our budget. The continental breakfast was subpar with runny egg loaves and dried out pastries. The coffee was decent. We stayed 5 nights and needed a 6th night while we waited to move into our new home, so we asked the manager to match the price of the hotel a few blocks down the street to avoid moving all our belongings and she refused despite the hotel not being at full capacity on a Sunday. Place is a joke and overpriced
Stayed 1 night in Apr 2024
Response from manager on 11 Apr 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 Excellent

Richard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 Terrible

Marcos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We end up not spending the night at this property the entire property has a smoking smell we end up leaving this property.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Karen,We are thrilled to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay.

6/10 Okay

Melinda

Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Melinda,We appreciate you taking the time to share your experience with us. We encourage you to reach out to us directly with any feedback you may have so we can address any areas of improvement. We value your insights and hope to welcome you back in the future.

6/10 Okay

Amanda

Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Amanda,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you may have. We strive to make every guest's experience exceptional.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased I could leave my car for a reasonable daily fee when I flew out. Also pleased with the shuttle service to and from the airport
Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Latia

Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Edith

Stayed 3 nights in Mar 2024
Response from Manager on 24 Apr 2024
Hello Edith,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another outstanding experience.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the easy check-in and out!
Stayed 1 night in Apr 2024
Response from Manager on 3 Apr 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Deborah

Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and helpful staff
Stayed 1 night in Apr 2024
Response from Manager on 2 Apr 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a metaphor for an abusive relationship From the outside, things look normal. Pretty lobby, breakfast nook, connected to an Outback Steakhouse. As you look closer, you start to see things differently; the cracks in the bathroom tile, the chunk out of the bathtub corner, the weird paint job, the stains on the walls and curtains... and an eerie feeling sets in. But the pièce de résistance is the built in alarm system .. (aka screaming, angry man throwing things at the wall in the room next door at 5am.) So, if you enjoy horror movies and want an immersive experience, this is the hotel for you. If that's not your jam, steer clear of this one.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Jacob, We appreciate your detailed feedback and regret to hear that your experience at our hotel fell short of your expectations. We take all guest concerns seriously and strive to constantly improve our services. Your insights will be shared with our team for further review and enhancement. Our guests' comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Thank you for bringing these matters to our attention.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
The front desk clerk at check in is so friendly
Stayed 1 night in Mar 2024
Response from manager on 27 Mar 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

4/10 Poor

Vic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building is in terrible need of remodeling. Very outdated. Bathtub wasn't clean.. Bed sheets had crumbs on one.
Stayed 1 night in Mar 2024
Response from Manager on 26 Mar 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a place to stay that had shuttle services to the airport. It was a comfortable nights sleep and early AM shuttle.
Stayed 1 night in Mar 2024
Response from Manager on 26 Mar 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Dung, Falmouth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to MSP airport.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Keely

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom light had all bulbs out except one and the fan didn’t stay on for longer than a couple minutes. The shower curtain bar was broken and failing off so the shower curtain didn’t stay closed. Overall condition of the halls was terrible with scratches on doors, flickering lights and out of order elevators.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Manager on 26 Mar 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.