Exterior

Reviews of The Westin Milwaukee

4 out of 5
The Westin Milwaukee
550 N Van Buren St, Milwaukee, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 422 out of 627 reviews" "
Rating 8 - Good. 111 out of 627 reviews" "
Rating 6 - Okay. 46 out of 627 reviews" "
Rating 4 - Poor. 27 out of 627 reviews" "
Rating 2 - Terrible. 21 out of 627 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

NATALY

Hello I suppose to get a refund for a prepaid night on Expedia but I didn’t get it On check out you tell me that you will refund me
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the closest hotel to Lake Michigan and is a ten minute walk to the Milwaukee Art Museum. The dining at Stella Van is Buren in the hotel was outstanding.
Stayed 1 night in May 2024

10/10 Excellent

Dave, Miamisburg

Business traveller
Liked: Cleanliness, staff & service, amenities
Always a great stay when I’m in Milwaukee but strangely, my room was missing a few light bulbs???? Otherwise, A
Stayed 2 nights in May 2024

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was my girlfriend’s birthday. After reserving the room I called to see if I could get a view of Lake Michigan and that it was her birthday. Lady said she’d see what she could do. Not only did we get a beautiful view of the lake but she also upgraded the room to a Jr Suite. It’s been a wonderful experience.
Stayed 1 night in May 2024

4/10 Poor

Alisha

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly office buildings right near hotel
Stayed 1 night in May 2024
Response from Hollee Riggio on 5 May 2024
Toby,Thank you for taking the time to review your stay with us!We are glad you enjoyed your experience and sure hope to see you again in the future.All The Best

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, bar and restaurant were great and staff was very accommodative.
Stayed 2 nights in Apr 2024
Response from Hollee Riggio on 5 May 2024
Greg,Thank you for reviewing your stay with us!We are delighted to hear you enjoyed your stay and sure hope to see you again in the near future!All The Best,

10/10 Excellent

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Valet was extremely helpful
Stayed 1 night in Apr 2024
Response from Hollee Riggio on 26 Apr 2024
David,Thank you for taking the time to review your stay with us!I am happy to hear that our Valet was so helpfulWe look forward to seeing you again in the future!All The Best,

10/10 Excellent

Rhiannan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hollee Riggio on 26 Apr 2024
Rhiannan,Thank you for telling us about your recent stay with us!I am happy to hear that you enjoyed your experience. We look forward to seeing you again.All The Best,

10/10 Excellent

Kazuho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hollee Riggio on 26 Apr 2024
Kazuho,Thank you for taking the time to review your stay with us!We are happy to hear you enjoyed your experience and look forward to seeing you in the future.All The Best,

6/10 Okay

Raechel

Travelled with group
Liked: Staff & service
The staff was really nice. The room could have been cleaner. The wall paper in the bathroom was peeling and the shower containers attached to the wall were falling off. Additionally, the mini-fridge has a 2 hour timer. There was no way (per the front desk) to have it stay on for longer than 2 hours. Ubers and cabs were easily accessible.
Stayed 1 night in Mar 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Raechel,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as this from occurring in the future.Once again, we thank you very much for taking the time to fill out this survey as it helps us improve our service on a daily basis.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated
Stayed 1 night in Mar 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Chelsea,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Sergio

Travelled with partner
Liked: Amenities, property conditions & facilities
Place was clean
Stayed 2 nights in Mar 2024
Response from Hollee Riggio on 26 Apr 2024
Sergio, Thank you for taking the time to review your stay with us! We are pleased to hear you enjoyed it and look forward to seeing you in the future! All The Best,

10/10 Excellent

Ashley

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Ashley,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Kelley,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Antwuan

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice, friendly staff, clean room. I would definitely recommend this place 👌.
Stayed 2 nights in Mar 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Antwuan,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Craig

Travelled with family
Liked: Staff & service, property conditions & facilities
Okay Wife choose the location. Price was high for what I wanted to spend. Just needed a place to stay. Next time I’ll go where I wanted to go.
Stayed 1 night in Mar 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Craig,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Valerie,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Varun,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good and no issues!
Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Oscar,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

Tabitha

Travelled with family
Very nice hotel!
Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Tabitha,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

8/10 Good

Yer

Liked: Property conditions & facilities
Only downfall is no parking unless you choose the valet parking additional $40. The lobby was on the 3rd floor. Not like a typical right when you walk in.
Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Yer,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

María

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean toomsy
Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Maria,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean
Bed was comfy, shower was great, noon checkout & short drive to everything. Brunch at Stella’s on our way out was delicious, too!
Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Betsy,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay!
Stayed 2 nights in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Kelly,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

8/10 Good

Mary

Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Ashlyn Richter,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Tina Katrina,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Kevin

Front desk was incredibly helpful, and the staff at Stella was fantastic. Room was very clean, and the hotel was quiet. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Kevin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

2/10 Terrible

John, SOUTHFIELD

Stayed 1 night in Feb 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear John,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as this from occurring in the future.Once again, we thank you very much for taking the time to fill out this survey as it helps us improve our service on a daily basis.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

4/10 Poor

Jaime

Stayed 1 night in Jan 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Jaime, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel's leadership team. If you would like to provide any additional comments regarding your stay, please reply directly to this email. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

6/10 Okay

Nik

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Nik, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel's leadership team. If you would like to provide any additional comments regarding your stay, please reply directly to this email. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,The Westin Milwaukee Team

4/10 Poor

Verified traveller

Disliked: Room comfort
They didn’t have our room ready until an hour and a half after check in. Air conditioning was broken and even after they came to fix it the room was boiling. Pillows were horrible.
Stayed 1 night in Jan 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Anonymous, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel's leadership team. If you would like to provide any additional comments regarding your stay, please reply directly to this email. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,The Westin Milwaukee Team

2/10 Terrible

Zhonghui

Stayed 1 night in Jan 2024
Response from The Westin Milwaukee Team on 4 Apr 2024
Dear Zhonghui,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as this from occurring in the future.Once again, we thank you very much for taking the time to fill out this survey as it helps us improve our service on a daily basis.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent gym equipment. Felt very safe, quiet. Breakfast at Stella was incredible. Housekeeping super accommodating and friendly.
Stayed 2 nights in Jan 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Tiffany,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Anna,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Westin Milwaukee Team on 5 Mar 2024
Dear Tam,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. We love to hear that our staff has such a positive impact on our guests!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! I’ll stay again!
Stayed 1 night in Dec 2023
Response from The Westin on 10 Dec 2023
We look forward to your next trip with us!Thank you for your review!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great restaurant, close to the highway and worth the price!
Stayed 3 nights in Dec 2023
Response from The Westin on 10 Dec 2023
Thank you for your great review of our hotel!We hope to host your again soon.

10/10 Excellent

John, Olympia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the contemporary design of the property
Stayed 3 nights in Nov 2023
Response from The Westin Milwaukee Team on 29 Nov 2023
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Westin Milwaukee Team

10/10 Excellent

Andri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected but perfect!
Stayed 1 night in Nov 2023
Response from The Westin on 21 Nov 2023
Thank you for your review!

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 18 Nov 2023
Dear Maksim,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Westin Team

10/10 Excellent

Jona

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from The Westin on 23 Oct 2023
Thank you for your review of our hotel! We hope to host you again soon!

6/10 Okay

Donald

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from The Westin on 16 Oct 2023
Thank you for your review! If you would be interested in sharing any specific details on ho we can improve our guest experience for next time, please reach out to the property directly.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very comfortable stay. Everyone friendly and accommodating
Stayed 1 night in Oct 2023
Response from The Westin on 9 Oct 2023
Thank you for your review! We hope to host you again soon!

10/10 Excellent

Lauretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk gals were really sweet and helpful
Stayed 1 night in Oct 2023
Response from The Westin on 8 Oct 2023
Thank you so much for your feedback! We love to see the impact our team has on our guests. We hope to host you again soon!

10/10 Excellent

Annie

Stayed 1 night in Sep 2023
Response from The Westin on 5 Oct 2023
Thank you for your review! We appreciate your feedback!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby and the rooms are beautiful. The Guest Service Specialists and Concierge were delighful! The bar staff and waiter we had were cold and indifferent. The restaurant has a nice esthetic; the food was good, not great. Overall, it's the people that make it for me and the people at Stella VanBuren have some work to do...
Stayed 1 night in Sep 2023
Response from The Westn on 5 Oct 2023
Thank you for leaving your feedback!We love to see the impact our staff has on the guest experience!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Westin on 5 Oct 2023
Thank you for your review!