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Reviews of Marriott Milwaukee Downtown

4 out of 5
Marriott Milwaukee Downtown
625 N Milwaukee Ave, Milwaukee, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 378 out of 578 reviews" "
Rating 8 - Good. 145 out of 578 reviews" "
Rating 6 - Okay. 34 out of 578 reviews" "
Rating 4 - Poor. 11 out of 578 reviews" "
Rating 2 - Terrible. 10 out of 578 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Restaurant was a good option. Parking was too expensive, not many other options.
Stayed 2 nights in May 2024
Response from Jaide (Director of Front Office) on 20 May 2024
Mark, thank you so much for taking time to give us feedback on your most recent stay with us. We hope to host you in the future!

4/10 Poor

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
This is the first time I stayed at a hotel that does not have complementary WiFi. And it’s not an inexpensive hotel either. We couldn’t get decent cell phone reception from the room to the lobby.
Stayed 2 nights in May 2024
Response from Jaide (Director of Front Office) on 20 May 2024
Thank you for taking time to leave your feedback. We do offer complimentary wifi to our Marriott Bonvoy members. Signing up for a membership is very easy and we can help you at the front desk with this at any time. We hope to have the opportunity to host you in the future!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The toilet was not working and it took a long time before housekeeping arrived
Stayed 1 night in May 2024
Response from Jaide (Director of Front Office) on 20 May 2024
Theresa, thank you for taking time to let us know about your experience. I have brought this to the attention of our housekeeping and engineering team. We hope to host you in the future!

6/10 Okay

Cecilia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible restaurant, horrible service, prices charged higher than when I booked weeks ago & was reserved. No housekeeping done the 1st day I don’t know why?
Stayed 3 nights in May 2024
Response from Jaide (Director of Front Office) on 7 May 2024
I am so sorry that you had a poor experience while staying with us. I have shared your feedback with both our housekeeping and restaurant leaders to ensure that these issues are addressed. Providing exceptional guest service is my number one goal and I apologized we fell short of your expectations.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in was granted
Stayed 1 night in May 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Anne, thank you so much for providing feedback about your recent stay. We hope to host you again soon!

10/10 Excellent

Stormie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very well kept and friendly. Great central location to walk in all directions of the city.
Stayed 2 nights in May 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Stormie, thank you so much for providing feedback about your most recent stay with us. We hope to host you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Property and room was great. They had elevator problems on our check out day which was inconvenient.
Stayed 1 night in Apr 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Elizabeth, thank you so much for providing feedback about your most recent stay with us. We have gotten the elevators sorted since that terrible weekend. Thank you for your patience and understanding while we worked through the issue. We hope to host you again soon!

2/10 Terrible

Brenda, Green Bay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Todd, East Norwich

Business traveller
Liked: Cleanliness
Nice property
Stayed 1 night in Apr 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Todd, thank you so much for providing feedback about your most recent stay with us. We hope to host you again soon!

2/10 Terrible

David

Travelled with partner
Disliked: Amenities
Limited transportation, and limited dining will never go back
Stayed 1 night in Apr 2024
Response from Jaide (Director of Front Office) on 7 May 2024
David, I apologize that we fell short of your expectations. Thank you for providing feedback on what could have been better. I hope you have a great summer!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating. The room was very clean.
Stayed 1 night in Apr 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Jennifer, thank you so much for providing feedback about your most recent stay with us. We hope to host you again soon!

8/10 Good

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick easy stay. Close to fiserv forum
Stayed 1 night in Apr 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Dylan, thank you so much for providing feedback about your most recent stay with us. We hope to host you again soon!

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We discovered this property filed for bankruptcy in the week before our stay. All of a sudden the elevators not working seemed to make more sense. While they are reorganizing and staying open during the bankruptcy proceeding, I believe some things may have been out of order for a lengthy period of time because of it. The staff was very friendly and the valet service was top notch for a busy Sunday morning.
Stayed 2 nights in Apr 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Samantha, thank you for staying with us. We hope to host you again soon!

10/10 Excellent

LITZY

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and well kept, friendly staff
Stayed 1 night in Mar 2024
Response from Jaide (Director of Front Office) on 14 Apr 2024
Thank you so much for your feedback! We hope to host you again in the future!

10/10 Excellent

Anderson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaide Lehnhardt (Director of Front Office) on 17 Mar 2024
Thank you so much for taking the time to let us know about your experience. We hope to host you again in the future!

10/10 Excellent

Reynaldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a gym
Stayed 1 night in Mar 2024
Response from Jaide Lehnhardt (Director of Front Office) on 17 Mar 2024
Thank you so much for taking the time to let us know about your experience. We hope to host you again in the future!

10/10 Excellent

Adam

Stayed 1 night in Feb 2024
Response from Jaide (Director of Front Office) on 14 Apr 2024
Thank you so much for your feedback - I hope we have the opportunity to host you again in the future!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Jaide Lehnhardt (Director of Front Office) on 29 Feb 2024
Thank you so much for the feedback and choosing to stay with us while you were in Milwaukee. We hope to host you again in the future!

6/10 Okay

Lisa

Stayed 1 night in Feb 2024
Response from Jaide (Director of Front Office) on 7 May 2024
Lisa, thank you so much for providing feedback about your most recent stay with us. We hope to host you again soon!

8/10 Good

Linda

Business traveller
Liked: Cleanliness, property conditions & facilities
The fireplace in the lobby was very nice. A little trouble checking in-clerk couldn't find where I had paid for parking until later in the evening.
Stayed 1 night in Feb 2024
Response from Jaide Lehnhardt (Director of Front Office) on 29 Feb 2024
Thank you so much for staying with us while visiting Milwaukee. I also appreciate the feedback about your check-in experience - this gives me the opportunity to conduct some training to ensure that all front desk agents understanding parking packages. We hope to host you in the future!

2/10 Terrible

Jude

Stayed 1 night in Feb 2024
Response from Jaide Lehnhardt (Director of Front Office) on 20 Mar 2024
I am so sorry to hear that you did not have a good experience during your recent stay with us. I hope we have an opportunity to host you again.

10/10 Excellent

trishthedish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, ease of entry and exit, valet parking was a huge help in the bitter cold, desk gave us suggestions
Stayed 1 night in Jan 2024
Response from Jaide L (Director of Front Office) on 30 Jan 2024
Trish, thank you so much for taking time out of your day to let us know your feedback. I am so happy that we were able to meet your needs and I hope to have the opportunity to host you again in the future!

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Marriott Milwaukee. The Sunday brunch was incredible!
Stayed 1 night in Jan 2024
Response from Jaide L (Director of Front Office) on 30 Jan 2024
Kerry, thank you so much for letting us know that you enjoyed your recent stay with us! I am so happy you enjoyed brunch at East Town Kitchen & Bar. I hope that we have the opportunity to host you again in the future!

10/10 Excellent

Jenna

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jaide L (Director of Front Office) on 30 Jan 2024
Jenna, thank you for the feedback! We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Quick stay of one night. No complaints. The place was clean although slightly dated. Location was good. Didn't use the breakfast or valet.
Stayed 1 night in Dec 2023
Response from Jaide L (Director of Front Office) on 30 Jan 2024
Thank you for taking time our of your day to leave a review. I appreciate the feedback and hope to host you in the future!

10/10 Excellent

Miguel, Beloit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic New Year's stay at the Milwaukee Marriott Downtown. The hotel is conveniently located, making it easy to explore the city. The cleanliness of the rooms exceeded my expectations, and the affordability made it even more enjoyable. Overall, a highly recommended choice for a comfortable and budget-friendly stay.
Stayed 1 night in Dec 2023
Response from Jaide L (Director of Front Office) on 30 Jan 2024
Miguel, thank you so much for letting us know how your stay was! I appreciate your time and am so happy you enjoy your New Years with us. We hope to host you in the future!

10/10 Excellent

Julie

Travelled with partner
Stayed 1 night in Dec 2023
Response from Jaide L (Director of Front Office) on 31 Jan 2024
Julie, thank you so much for your feedback. We hope to have the opportunity to host you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very personable and helpful. Beautiful restored building. Big room.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jaide Lehnhardt - Director of Front Office on 10 Dec 2023
Thank you so much for staying with us and providing feedback! We hope to host you again in the future!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jaide Lehnhardt - Director of Front Office on 10 Dec 2023
Thank you so much for staying with us and providing feedback! We hope to host you again in the future!

10/10 Excellent

kevin

Stayed 1 night in Nov 2023
Response from Jaide L (Director of Front Office) on 30 Jan 2024
Kevin, thank you for your feedback!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a very reasonable price in downtown area
Stayed 1 night in Nov 2023
Response from Jaide Lehnhardt - Director of Front Office on 10 Dec 2023
Thank you so much for staying with us and providing feedback! We hope to host you again in the future!

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy atmosphere. Kind staff.
Stayed 1 night in Nov 2023
Response from Jaide Lehnhardt - Director of Front Office on 10 Dec 2023
Thank you so much for staying with us and providing feedback! We hope to host you again in the future!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jaide (Director of Front Office) on 1 Nov 2023
Thank you!

10/10 Excellent

Jim

Stayed 1 night in Oct 2023
Response from Jaide Lehnhardt - Director of Front Office on 10 Dec 2023
Thank you so much for staying with us and providing feedback! We hope to host you again in the future!

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Jaide Lehnhardt (Director of Front Office) on 2 Nov 2023
Thank you!

8/10 Good

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from Damon W on 19 Oct 2023
Thank you for your recent review. We appreciate your feedback and hope to see you the next time you are in Milwaukee!

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service
Overall pleased with my stay
Stayed 2 nights in Oct 2023
Response from Damon W on 12 Oct 2023
Thank you for your kind review! We appreciate your feedback and hope to see you again the next time you are in Milwaukee!

8/10 Good

Pedro

Stayed 3 nights in Sep 2023
Response from Jaide Lehnhardt (Director of Front Office) on 2 Nov 2023
Thank you!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Damon W on 12 Oct 2023
Thank you for your kind review! We appreciate your feedback and hope to see you again the next time you are in Milwaukee!

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Sep 2023
Response from Damon W on 2 Oct 2023
Thank you for your recent review! We appreciate your feedback and look forward to seeing you the next time you are in Milwaukee!

10/10 Excellent

Ashley, Mission Woods

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Damon W on 20 Sept 2023
Hello! Thank you for you kind review. We appreciate your feedback and hope to see you again the next time you are in Milwaukee!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love m this place for our girl’s weekend
Stayed 2 nights in Sep 2023
Response from Damon W on 12 Sept 2023
Hello! Thank you for your kind feedback! We appreciate your notes and we're so happy you enjoyed your time with us. We hope to see you the next time you are in Milwaukee!

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some confusion as we had requested a handicap-accessible room but ended up with a bathtub which was hard to access.
Stayed 2 nights in Sep 2023
Response from Damon W on 12 Sept 2023
Hello, Thank you for your honest feedback. We appreciate your response and we will do our best to make sure our room expectations are more clear in the future to help prevent confusion for our guests. Have a good day!

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Damon W on 2 Sept 2023
Hello, Thank you for your kind review. We're glad you enjoyed your stay and we hope to do even better the next time you are in Milwaukee!

4/10 Poor

Molly

Travelled with family
Disliked: Staff & service
The hotel is fine, but I’d rate it a 5/6. The hotel itself is pretty and a good location. We were in town for a wedding and arrived to the hotel at 4:30 with a rehearsal dinner starting at 5 pm. Our room was not ready, and no one seemed to know why. We tried the restaurant one time during our stay but a chicken Caesar salad, and soup took 45 minutes so we never returned. There seems to be staff at the hotel (always 3 or 4 at the front desk) but no one seemed interested in actually servicing guests. The valet service took 30 minutes as well. By our checkout day, we had no clean towels or toilet paper left, this was for 3 people. We had a great weekend but when it came to service of any sort at this hotel, it was very disappointing.
Stayed 3 nights in Aug 2023
Response from Damon W on 29 Aug 2023
Hello Molly, I am so sorry that this was your experience at our hotel. We pride ourselves on our service and we clearly failed on multiple levels here. I will address with the hotel leadership team to ensure that this is a one off experience. We hope that you give us another chance in the future to improve on this experience. Thank you

10/10 Excellent

Annette

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Damon W on 29 Aug 2023
Hello! thank you so much for your kind review. We appreciate your feedback and look forward to seeing you the next time you are in Milwaukee.