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Reviews of Sheraton San Jose Hotel

3.5 out of 5
Sheraton San Jose Hotel
1801 Barber Ln, Milpitas, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Julio Leonardo

Travelled with family
Liked: Cleanliness, staff & service
Reserved a 2 queen room, arrived and was sent to 1 King. Lobby desk could only put us in 1 King and sofa bed. Ok but not ideal for all guests. Seats in suite room dirty, free coffee/coffee cups fell apart when in use. Could use some updating/upkeep. Overall ok. Not a 3 star stay for sure.
Stayed 1 night in May 2024

10/10 Excellent

Charles

Business traveller
Tv was small and remote didn’t work
Stayed 1 night in May 2024
Response from Sheraton San Jose on 25 May 2024
Thank you for taking the time to take our survey.We are aware our TV's are not "smart". And I do apologize for the remote not working. I hope this was resolved during your stay, as we have new remotes we could have exchanged with yours. But please consider staying with us again next time you are in the San Jose area.

10/10 Excellent

Eric B

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful!
Stayed 2 nights in May 2024
Response from Sheraton San Jose on 21 May 2024
Thank you for the wonderful review too!! We are always happy to know our guests enjoyed themselves.We hope to see you next time you are in the San Jose area.

8/10 Good

Aura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained, friendly staff
Stayed 1 night in May 2024
Response from Sheraton San Jose on 21 May 2024
Thank you for taking the time to do this survey, and the great review..We hope to see you next time you are back in the San Jose area.

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Sheraton San Jose on 21 May 2024
Thank you so much for your kind review.We do hope to see you again next time you are in the San Jose area.

10/10 Excellent

Bonnie

Travelled with group
Liked: Amenities
Love the 4 pillows. Would like to see microwave and refrigerators in the room
Stayed 1 night in Mar 2024
Response from Sheraton San Jose on 20 Apr 2024
Thank you once again. I am sorry microwaves are not the Sheraton standard, but refrigerators are available and are in our Suite rooms. Mention that at check in next time and we can provide this for you at a nominal fee.

10/10 Excellent

Bonnie

Love the 4 pillows on each bed and the mattress was awesome too!!!
Stayed 1 night in Apr 2024
Response from Sheraton San Jose on 20 Apr 2024
Thank you for taking the time to tell us of your experience.We are so happy you enjoyed your stay (and the pillows).Hope to see you next time you are in the San Jose Area.

6/10 Okay

Nhien

Stayed 3 nights in Apr 2024
Response from Sheraton San Jose on 9 May 2024
Thank you for staying with us!

8/10 Good

Michael

Stayed 2 nights in Apr 2024
Response from Sheraton San Jose on 9 May 2024
Thank you for staying with us!

4/10 Poor

Crystal

Stayed 1 night in Apr 2024
Response from Sheraton San Jose on 13 Apr 2024
Thank you for taking the time to comment on your stay with us. I hope we were able to make things right before you left us. When you stay with us in the future, just remember we are just a phone call away for any of you questions or concerns.

10/10 Excellent

Meilynne, Royse City

Stayed 1 night in Apr 2024
Response from Sheraton San Jose on 9 May 2024
Thank you for staying with us!

10/10 Excellent

Jiakai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on 9 May 2024
Thank you for staying with us!

10/10 Excellent

lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton San Jose on 18 Mar 2024
Thank you so much for taking the time to tell us about your stay. We are so glad you had a great experience staying with us. We do take pride in our hotel and service. Please come back and see us again next time you are in the San Jose area.

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay
Stayed 1 night in Mar 2024
Response from Sheraton San Jose on 12 Mar 2024
Thank you for taking the time to tell us about your great stay. We appreciate that very much.Please come back and see us next time you are in the San Jose area.

8/10 Good

Ngan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay, hotel is on the older side but everything is clean. No microwave in the room and no fridge in our normal room as well.
Stayed 2 nights in Mar 2024
Response from Sheraton San Jose on 4 Mar 2024
Thank you for your response and I apologize that we do not provide microwave on property as a brand standard and fridge is upon request only.

10/10 Excellent

Hoc

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Sheraton San Jose on 28 Feb 2024
Thank you for your excellent feedback!

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faucet was broken and the headboard had scratches on it
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on 27 Feb 2024
Thank you for bringing this to our attention. I hope we were able to correct these issues for you during your stay.Please come back and see us next time you are in the San Jose area.

4/10 Poor

JINOH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a two queen bedroom. The beds were too old and not flat. Both of me and my wife could not sleep well. Before it is fixed or replaced by new beds, I will never stay again.
Stayed 6 nights in Feb 2024
Response from Sheraton San Jose on 21 Feb 2024
Thank you for your feedback and I apologize for your experience. I will share your comments with our hotel leaders, we appreciate your time.

6/10 Okay

Gilbert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Satisfaction OK
Everyone was polite and professional one thing that was not pleasant was the water temperature to take a shower was look warm, aside from that all else was good.
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on 17 Feb 2024
Thank you so much for taking the time to bring this to our attention. I hope we were able to correct this during your stay as we have maintenance available on premise. And thank you for the kind words of our staff. We do pride ourselves in service. Hope to see you again when you are in the San Jose area.

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service
The room is good size but it does not have the Microwave and the bathroom is not separate with the toilet.
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on 13 Feb 2024
Thank you for your feedback and I apologize that we don’t provide microwave. Thank you.

2/10 Terrible

Annie

Do not make my mistake of booking through Expedia. If you book with Marriot directly, the refund and cancellation policy is much, much more flexible. FYI.
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on 13 Feb 2024
Thank you for your feedback.

10/10 Excellent

Ervn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the spacious room but I did not like that there wasn’t one microwave on the property that’s really weird for a 3.5/4 star hotel
Stayed 2 nights in Feb 2024
Response from Sheraton San Jose on 13 Feb 2024
Thank you for your feedback and I apologize that we don’t provide microwave on property. Thank you.

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sheraton San Jose on 5 Feb 2024
Thank you for your positive feedback.

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it very private i had the apartment looking suite very nice n clean
Stayed 1 night in Jan 2024
Response from Sheraton San Jose on 30 Jan 2024
Thank you for your positive feedback and for staying with us.

6/10 Okay

Rachel

Response from Sheraton San Jose on 11 Jan 2024
Thank you for your feedback and apologize for your experience.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheraton San Jose on 11 Jan 2024
Thank you for staying with us!

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wanted a Balcony room which is why I came here but they were "booked out"? Parking lot was empty and there was no one there though. The one good thing I can say is that the receptionist are nice and beautiful.
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 9 Jan 2024
Thank you for your feedback and I apologize that you did not get a room with a balcony.

6/10 Okay

Monique

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 9 Jan 2024
Thank you for your rating and we apologize about your experience.

4/10 Poor

U Hin

Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on 30 Jan 2024
Thank you for your feedback and apologize for your experience.

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple night
Very friendly staff Very clean room
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 29 Dec 2023
Thank you for your positive feedback regarding our staff and room cleanliness.Happy Holidays!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 29 Dec 2023
Thank you for your positive rating and Happy Holidays!

8/10 Good

Eva

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 29 Dec 2023
Thank you for your positive rating and Happy Holidays!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 29 Dec 2023
Thank you for your positive rating and Happy Holidays!

10/10 Excellent

Luay

Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on 21 Dec 2023
Thank you for your positive rating and Happy Holidays!

10/10 Excellent

jaquelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 19 Dec 2023
Thank you for your positive rating! We appreciate it and Happy Holidays!

4/10 Poor

Gustavo

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on 19 Dec 2023
Thank you for your feedback, I do apologize about your experience.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 19 Dec 2023
Thank you for your positive rating! We appreciate it and Happy Holidays!

6/10 Okay

Claus

Stayed 6 nights in Dec 2023
Response from Sheraton San Jose on 16 Dec 2023
Thank you for staying with us!

10/10 Excellent

Kurt

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 16 Dec 2023
Thank you for staying with us!

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023
Response from Sheraton San Jose on 16 Dec 2023
Thank you for staying with us!

8/10 Good

Virgil

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 9 Jan 2024
Thank you for staying with us!

10/10 Excellent

Min

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed this hotel many times and staff was very nice but the room need to renovation. The carpet in room looks too old.
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 16 Dec 2023
Thank you for your feedback and positive review regarding our staff. We are waiting for a renovation, Thank you.

6/10 Okay

Siqi

Disliked: Cleanliness
The bedding is unclean when I checked in and facility is quite old.
Stayed 4 nights in Dec 2023
Response from Sheraton San Jose on 9 Dec 2023
I apologize for your experience, I will share your feedback with our housekeeping leaders. Thank you.

2/10 Terrible

Todd

Liked: Staff & service
Disliked: Property conditions & facilities
Cold. Everything was cold restaurant, bar, conference room, coffee, food.
Stayed 3 nights in Nov 2023
Response from Sheraton San Jose on 6 Dec 2023
I apologize for your experience, I will share your review with our operation leaders. Thank you.

10/10 Excellent

Quang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 9 Dec 2023
Thank you.

8/10 Good

Benedicto D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on 9 Dec 2023
Thank you for your rating.

10/10 Excellent

Kurt

Stayed 1 night in Nov 2023
Response from Sheraton San Jose on 23 Dec 2023
Thank your for your positive rating, we appreciate it.

10/10 Excellent

Luan

Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on 21 Dec 2023
Thank you for your positive rating and Happy Holidays!

6/10 Okay

Rosa M

Travelled with family
Liked: Cleanliness
Disliked: Amenities
to be a Sheraton, I felt that the stay was not up to the standard of a Sheraton, of the 7 days that we were in the place, 1 only day they gave us service, and they did not fill up, nor shampoo, nor conditioner, nor Cleanex
Stayed 6 nights in Nov 2023
Response from Sheraton San Jose on 29 Nov 2023
I sincerely apologize for your experience, I will share your feedback with our housekeeping team. We appreciate your time and Thank you.

8/10 Good

Ka Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and responsive staff whcih made my stay really pleasant. Hotel property itself is kinda dated and starting to show its age.
Stayed 6 nights in Nov 2023
Response from Sheraton San Jose on 29 Nov 2023
Thank you for recognizing our staff, we will celebrate our staff efforts for a job well done.