All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Other than the gum stuck to the wall the room was great.
Julia
Stayed 1 night in May 2024
Response from Hotel Management on 25 May 2024
Dear Julia, Thank you for your feedback. We're glad to hear that you found the room to be satisfactory overall. We appreciate you bringing the wall condition to our attention and will ensure it is addressed promptly. Your comments are valuable to us as we strive to maintain a high standard of cleanliness and comfort. We hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management
Everything was perfect accept there was water all over the bathroom floor when we entered the room like
The maid left the shower running bathroom door had water all over it too
Dear Jonathan, We appreciate your feedback regarding the area surrounding our establishment. We understand the importance of a safe and comfortable environment for our guests. Rest assured, we take such concerns seriously and actively monitor and address any changes in the area's condition. Your safety and satisfaction are our top priorities, and we will continue to strive to provide a welcoming atmosphere for all our guests. We hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
Dear Ardell, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Very polite office staff, immaculate rooms, clean all around hotel. I have cancer , and needed a quiet clean room. ill definitely be back
STEPHANIE
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear STEPHANIE, We are truly grateful for your kind words about Extended Stay America. It is heartwarming to know that our polite staff and clean accommodations met your needs during a challenging time. Your comfort and well-being are important to us, and we look forward to welcoming you back for another peaceful stay. Wishing you all the best in your journey.Sincerely,Hotel Management
Good value for the money….. room was nice and clean….. grounds could use some sprucing up
william
Stayed 4 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear William, Thank you for choosing us and sharing your experience at Extended Stay America. We are delighted you found good value for your money and that your room was nice and clean. Providing comfortable accommodations is a top priority for us, and we're glad we could meet your expectations in this regard. Your feedback about the grounds is valuable, and we will take it into consideration as we strive to enhance the overall experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management
6/10 Okay
geping
Travelled with family, Business traveller
24 Mar 2024
Close to shopping centers
geping
Stayed 5 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear geping, Thank you for your feedback on our hotel's location. We are pleased that you found our proximity to local shopping areas convenient. Your input is valuable, and we look forward to welcoming you back.Sincerely,Hotel Management
6/10 Okay
Steve
Travelled with family
24 Mar 2024
Liked: Property conditions & facilities
Close to shopping center.
Steve
Stayed 2 nights in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Steve, Thank you for the review. We truly appreciate your kind words about our convenient location and that this adds to your satisfaction. Your comfort is our priority. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Dear JASON, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management
Dear Jacinto, Thank you for choosing Extended Stay America for your recent visit to our city. We are pleased to hear that you enjoyed the tranquil atmosphere of our accommodations and that our location contributed positively to your experience. Your kind words about our establishment will certainly be helpful for future travelers. We look forward to welcoming you back in the near future.Sincerely,Hotel Management
Dear Christopher, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We'll gladly share your kind words with our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
The check in was pleasant and the room was comfortable overall. There were several strands of hair on the shower and near the toilet. It immediately felt unclean and unsanitary.
Verified traveller
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Feb 2024
Dear Guest, Thank you for reviewing our hotel. It is nice that you had a pleasant time and were pleased with the check-in process. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our housekeeping team for review and action, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
Staff no where to be seen. Had to call to get checked in and when requesting sheets for fold out. Front desk never staffed. Didn’t have pillows for fold out. Stay somewhere else.
John
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear John, We sincerely apologize for the challenges you encountered during your visit. Your feedback regarding your experience at the front desk and the unavailability of essentials is concerning. We understand the importance of a seamless stay and regret falling short of your expectations. Thank you for bringing these concerns to our attention, as it helps us identify how we can enhance our guest experience moving forward. If your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved accommodation.Sincerely,Hotel Management
Dear Kimhoun, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. We take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Everything was clean and neat! Only thing is we noticed that the floor felt sticky all over the room and maybe hasn't been mopped in a bit. But otherwise, our stay had been peaceful and relaxing🤗 5 stars if the floor wasn't sticky tho but would still come back next time!
Krajna Sioux
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Nov 2023
Dear Krajna Sioux, Thank you for reviewing your stay and for the generous words about our hotel being clean and friendly. However, we hope you will accept our apologies for the inconvenience with the sticky floors. We appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely, Hotel Management
Loud commotions (people, smoke alarms) , no utensils in kitchen as described, smelled smoke from the other rooms through vents. This is not worth it.. It will be better to paying just a few dollars more just to stay in a more comfortable place. Did not get sleep or rest at all.
BEVERLY
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear BEVERLY, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you encountered during your stay. We understand that a comfortable and restful environment is crucial for our guests, and we regret that we fell short of your expectations. Your feedback is appreciated, and it will help us address these concerns. We hope you might consider staying with us again in the future, allowing us the opportunity to provide a more enjoyable experience. Thank you for sharing your insights.Sincerely,Hotel Management
10/10 Excellent
David
20 Oct 2023
Friendly staff. Clean room
David
Stayed 1 night in Oct 2023
Response from Hotel Management on 21 Oct 2023
Dear David, Thank you for choosing us and reviewing your recent stay. We're delighted to hear that you found Extended Stay America's staff friendly and the room clean. Your positive feedback is much appreciated, and we're committed to providing a pleasant experience for our guests. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Dear Jackie, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
6/10 Okay
santosh kumar
Business traveller
28 Sept 2023
Liked: Cleanliness, staff & service, amenities
Unsafe
santosh kumar
Stayed 5 nights in Sep 2023
Response from Hotel Management on 29 Sept 2023
Dear Santosh, Thank you for staying with us and leaving your feedback. Our guests' comfort and safety are our top priorities, so we regret falling short of your expectations and apologize for any inconvenience caused. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. If you'd like to provide further details or discuss your visit in more depth, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
2/10 Terrible
Condeza
28 Sept 2023
Condeza
Stayed 1 night in Sep 2023
8/10 Good
Sunil
22 Sept 2023
Liked: Cleanliness, staff & service
Sunil
Stayed 1 night in Sep 2023
4/10 Poor
Dylan
Travelled with group
13 Sept 2023
Disliked: Property conditions & facilities
Never got my deposit back
Dylan
Stayed 3 nights in Sep 2023
Response from Hotel Management on 14 Sept 2023
Dear Dylan, Thank you for taking the time to review our hotel. It is disappointing to read about your concerns, and we apologize for any frustration this has caused. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to settle this issue. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter. We hope you allow us to redeem your confidence in us again.Sincerely,Hotel Management
10/10 Excellent
Demetris
Business traveller, Travelled with family, Travelled with group
The room was barely clean. The tub having the previous guest hair clumped together was a dead give away for it not being cleaned or properly cleaned. Granola bars and coffee isn’t breakfast. Also huge water damage has been done because the hardwood was lumpy. It was for a concert but next time I’ll stay home than stay here!
Verified traveller
Stayed 1 night in Aug 2023
Response from Hotel Management on 5 Sept 2023
Dear Guest, We apologize for the cleanliness issues you experienced in your room, particularly the hair in the tub. We will address this issue with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness. We will review our breakfast options to see where we can do better. We also regret to hear about the water damage in your room. We will investigate this issue further and take steps to ensure that our rooms are well-maintained and free from any damage. Thank you for bringing these issues to our attention and for your understanding. We hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management