BBQ/picnic Area

Reviews of Element San Jose Milpitas

3 out of 5
Element San Jose Milpitas
521 Alder Drive, Milpitas, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 109 out of 138 reviews" "
Rating 8 - Good. 20 out of 138 reviews" "
Rating 6 - Okay. 5 out of 138 reviews" "
Rating 4 - Poor. 2 out of 138 reviews" "
Rating 2 - Terrible. 2 out of 138 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to train station. Having dog on property was a breeze as well.
Stayed 1 night in May 2024
Response from Guest Experience Ambassador on 25 May 2024
Dear Bryan, Thank you for your delightful feedback regarding your recent stay at Element San Jose Milpitas. We are pleased to read that our location was convenient for your needs. It's also fantastic to know that our pet-friendly accommodations made your stay with your furry friend so pleasant. We hope to welcome you back for another outstanding stay in the near future.Guest Experience Ambassador

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Guest Experience Ambassador on 3 Apr 2024
Dear Alex, Thank you for being our guest and for the fantastic rating! It is a pleasure to learn how much you enjoyed your time at Element San Jose Milpitas. We loved having you as our guest and hope to welcome you back again in the near future.Guest Experience Ambassador

10/10 Excellent

Rosio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it. Big enough for a family of 5 and very clean. Close to the great mall, Trader Joe’s and freeway.I would definitely stay here again. It was a pleasant and comfortable stay.
Stayed 1 night in Mar 2024
Response from Guest Experience Ambassador on 18 Mar 2024
Dear Rosio, We're thrilled to learn that you had a great stay at Element San Jose Milpitas! It's fantastic that you and your family enjoyed our spacious and immaculate room. We're also pleased that our hotel's proximity to the mall, Trader Joe's, and the freeway was convenient for you. Thank you for your kind words, and we look forward to welcoming you back soon for another pleasant and comfortable stay!Guest Experience Ambassador

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very modern and quiet. Like the self serve breakfast. Would stay again. Wish they had a mirror outside of the bathroom.
Stayed 1 night in Mar 2024
Response from Guest Experience Ambassador on 12 Mar 2024
Dear Suzette, Thank you for sharing your experience at Element San Jose Milpitas! We're delighted to read you enjoyed your stay and appreciated our modern and tranquil environment, as well as our convenient breakfast. Providing a seamless experience for every guest is our priority. Your feedback about the mirror is noted, and we'll explore ways to enhance our amenities for future guests. We look forward to welcoming you back for another enjoyable stay soon!Guest Experience Ambassador

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not my best stay.
Stayed 2 nights in Mar 2024
Response from Guest Experience Ambassador on 11 Mar 2024
Dear Kevin, Thank you for taking the time to review your visit to our hotel. We always want to deliver the best experiences for every guest, so we apologize for any inconvenience you faced during your stay. We appreciate your feedback as we continually strive to grow and improve our guest satisfaction. We hope to welcome you back soon for the fulfilling visit you deserve.Guest Experience Ambassador

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience Ambassador on 24 Feb 2024
Dear Pauline, We are thrilled you had an excellent stay at Element San Jose Milpitas, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Guest Experience Ambassador

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay
Stayed 1 night in Feb 2024
Response from Guest Experience Ambassador on 23 Feb 2024
Dear Brian, Thank you for choosing Element San Jose Milpitas once again. It is great knowing you experienced another wonderful stay with us. We enjoyed serving you and hope we will continue to be your hotel of choice when your plans bring you to the area.Guest Experience Ambassador

10/10 Excellent

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious rooms with kitchen and a full breakfast daily!
Stayed 1 night in Feb 2024
Response from Guest Experience Ambassador on 19 Feb 2024
Dear Rebecca, Thank you for the review of your stay at Element San Jose Milpitas. We are pleased you enjoyed our spacious accommodations and delicious breakfast. We look forward to welcoming you again whenever your travels bring you back to Milpitas.Guest Experience Ambassador

8/10 Good

Kevin

Nice place
Stayed 2 nights in Feb 2024
Response from Guest Experience Ambassador on 18 Feb 2024
Dear Kevin, Thank you for your review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Element San Jose Milpitas; we hope to see you again soon. Guest Experience Ambassador

10/10 Excellent

Marisela

Stayed 2 nights in Feb 2024

10/10 Excellent

Sueann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location between recreational and downtown
Response from Guest Experience Ambassador on 31 Jan 2024
Dear Sueann, Thank you for sharing your exceptional experience at Element San Jose Milpitas. We appreciate receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We wholeheartedly agree that our ideal location offers the best of both worlds, providing convenient access to leisure activities and the vibrant downtown scene. It was a pleasure hosting you, and we look forward to welcoming you again for another outstanding visit with us.Guest Experience Ambassador

10/10 Excellent

Heather

Liked: Cleanliness
Stayed 6 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location for 49ers game. Train is across the street. Very friendly service and large rooms!
Stayed 1 night in Jan 2024
Response from Guest Experience Ambassador on 24 Jan 2024
Dear Daniel, Thank you for posting your generous review of Element San Jose Milpitas. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. We are pleased you found our hotel a relaxing retreat, and we are delighted you enjoyed the service delivered by our staff and our fresh accommodations. It was a pleasure having you, and we look forward to hosting you again soon.Guest Experience Ambassador

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!!
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Experience Ambassador on 13 Jan 2024
Dear Helen, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Element San Jose Milpitas.Guest Experience Ambassador

10/10 Excellent

THAO

Stayed 1 night in Jan 2024

10/10 Excellent

Meiwen

Stayed 1 night in Jan 2024
Response from Guest Experience Ambassador on 9 Jan 2024
Dear Meiwen, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your stay. We appreciate your business and look forward to many more visits with you at Element San Jose Milpitas.Guest Experience Ambassador

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place for the start of a Bay area vacation
The hotel was in an excellent location. It was just a few miles from the airport. The staff were very friendly. The room was bigger than most hotel chains. The beds were very comfortable, even the sofa sleeper! The room was very clean when we arrived. When we got to breakfast, we were greeted by an awesome view of the sunrise and the mountains just across the street. Then, the chef made great made to order eggs and potatoes. There were also many other offerings for breakfast. We will definitely come back here, especially if we are headed to a 49ers game...or the Sharks.
Stayed 1 night in Dec 2023

10/10 Excellent

Doretha

Stayed 2 nights in Dec 2023
Response from Guest Experience Ambassador on 9 Jan 2024
Dear Doretha, Thank you for staying with us at Element San Jose Milpitas and for your excellent rating. We love receiving feedback like yours, as our goal is to ensure a memorable experience for every guest. It was a pleasure having you here with us, and we look forward to welcoming you again soon.Guest Experience Ambassador

10/10 Excellent

Pauline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience Ambassador on 3 Jan 2024
Dear Pauline, Thank you for choosing Element San Jose Milpitas. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Guest Experience Ambassador

10/10 Excellent

sophana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome. Room was exceptionally clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Jakoby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, safe, clean, and quiet
Stayed 1 night in Dec 2023
Response from Guest Experience Ambassador on 29 Dec 2023
Dear Jakoby, We want to thank you for choosing to stay with us at Element San Jose Milpitas. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to San Jose. Have a wonderful day, and travel safely. Happy Holidays, and have a great New Year.Guest Experience Ambassador

10/10 Excellent

Grace

Liked: Amenities
Stayed 7 nights in Dec 2023
Response from Guest Experience Ambassador on 17 Jan 2024
Dear Grace, Thank you for the nice rating. We are glad you had a wonderful time at Element San Jose Milpitas. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Guest Experience Ambassador

10/10 Excellent

Jianxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Desirae

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience Ambassador on 16 Dec 2023
Dear Desirae, Thank you for staying with us and for your outstanding rating. Our ideal location, combined with great amenities and service, makes Element San Jose Milpitas an excellent choice when visiting our great city. We appreciate you sharing your feedback and look forward to welcoming you when you return to the area.Guest Experience Ambassador

10/10 Excellent

Lorell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was so accommodating and friendly. Kitchen staff worked hard to keep food available at breakfast. Beds were very comfortable large.
Stayed 2 nights in Dec 2023
Response from Guest Experience Ambassador on 12 Dec 2023
Dear Lorell, Thank you for choosing to stay with us. We are glad our associates took great care of you and that you were impressed with our comfortable beds and delicious food offerings. It was a pleasure serving you at Element San Jose Milpitas, and we look forward to your next visit. Guest Experience Ambassador

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for having us
Stayed 3 nights in Nov 2023

8/10 Good

julie ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 6 Nov 2023
Dear M. Ann, Thank you for taking the time to rate Element San Jose Milpitas. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Guest Experience Ambassador

10/10 Excellent

Soren

Stayed 1 night in Oct 2023
Response from Guest Experience Ambassador on 25 Oct 2023
Dear Soren, Thank you for the generous rating of Element San Jose Milpitas. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Guest Experience Ambassador

10/10 Excellent

Anusha R

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and staff was excellent, awesome service!
Stayed 4 nights in Oct 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place! The thermostat in our room sucked and took a million years to cool the room down, but overall everything else was perfect.
Stayed 1 night in Oct 2023
Response from Guest Experience Ambassador on 10 Oct 2023
Dear Ashley, Thank you for the review and for sharing your experience. Overall, we are happy that you had a wonderful stay, but we want to apologize for the maintenance issues you encountered with the air unit in your room. We appreciate your feedback as we are dedicated to improving our guest experience. We look forward to having you visit with us again at Element San Jose Milpitas. Safe Travels.Guest Experience Ambassador

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good. Room was very clean.
Stayed 2 nights in Oct 2023
Response from Guest Experience Ambassador on 1 Nov 2023
Dear Silvia, Thank you for staying at Element San Jose Milpitas and posting such a generous review. It is always a pleasure to know you liked our fresh accommodations and breakfast spread. We look forward to accommodating you again whenever your travels bring you to the city. Guest Experience Ambassador

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 6 Oct 2023
Dear Dylan, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits with you at Element San Jose Milpitas.Guest Experience Ambassador

10/10 Excellent

ankita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Silicon valley
The hotel is very nicely kept and has great service and nice breakfast.
Stayed 3 nights in Sep 2023
Response from Guest Experience Ambassador on 17 Nov 2023
Dear Ankita, We are delighted you had a pleasant stay during your time in Milpitas. We appreciate you mentioning how much you enjoyed our brand-new hotel, service, and breakfast offerings. It was our pleasure hosting you, and we hope you will revisit Element San Jose Milpitas every time you are in the area.Guest Experience Ambassador

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here. It’s clean cheap and convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Junshan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the facility is excellent, and the service exceeds my expectation!
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 21 Sept 2023
Dear Junshan, Thank you for the complimentary review of your stay at Element San Jose Milpitas and, most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Milpitas.Guest Experience Ambassador

10/10 Excellent

Lorieanne Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Experience Ambassador on 20 Sept 2023
Dear Lorieanne, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Element San Jose Milpitas; we look forward to seeing you again soon.Guest Experience Ambassador

10/10 Excellent

Anupama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Highly recommend.
Pleasantly surprised as Bay Area hotels are always old and out dated. The customer service was great. Free EV charging was a great surprise as well. Very comfy beds.
Stayed 1 night in Sep 2023

10/10 Excellent

Meiwen

Travelled with family
Enjoy stay at elements. Room is clean and bed is comfortable. Employees are friendly. I will choose to stay again
Stayed 2 nights in Sep 2023
Response from Guest Experience Ambassador on 19 Sept 2023
Dear Meiwen,Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Element San Jose Milpitas soon.Guest Experience Ambassador

10/10 Excellent

Keily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean hotel.
I love that the hotel can accommodate 5ppl in one room. Room is new, clean and very spacious and most importantly, pet-friendly with $50/day pet fee. Room has fully stocked kitchenette. Pretty decent size fridge, 2 burners stove, small sink, filtered water and big bathroom. Breakfast can be improved a little, but I can’t complain since it’s included with accommodation. 😛 Would definitely stay here again when I’m in town.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 19 Sept 2023
Dear Guest,Thank you for choosing Element San Jose Milpitas. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Guest Experience Ambassador

10/10 Excellent

Edith, Vallejo

Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 8 Oct 2023
Dear Edith, Thank you for your excellent rating! We are pleased you chose Element San Jose Milpitas for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Guest Experience Ambassador

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 18 Sept 2023
Dear John, Thank you for sharing your rating with us. We are disappointed you did not get to enjoy the exceptional experience for which we are known. We hope you will give us another opportunity to gain your trust in the future. Guest Experience Ambassador

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 13 Sept 2023
Dear Joy, Thank you for your fabulous rating and for letting us know your stay at Element San Jose Milpitas was exceptional. It was a pleasure having you as our guest, and we look forward to seeing you again in the near future. Guest Experience Ambassador

10/10 Excellent

Jhalainna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GENERAL MANAGER on 11 Sept 2023
Dear Jhalainna, Thank you for staying with us and for your excellent rating of Element San Jose Milpitas. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Guest Experience Ambassador

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the hotel. I think there is still something to improve with the breakfast preparation and menu.
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 5 Oct 2023
Dear Sonia, Thank you for choosing to stay with us at Element San Jose Milpitas. We are glad to know you loved our well-maintained property. However, we are sorry for your disappointing breakfast experience. We are grateful for your feedback as we are always looking for ways to improve. We hope to see you again on your future visit to the area, and we wish you all the best with your travels. Guest Experience Ambassador

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 9 Sept 2023
Dear Vincent, Thank you for rating your stay at Element San Jose Milpitas. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Guest Experience Ambassador

10/10 Excellent

Julie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amenities. Very clean. Hands down the best breakfast I’ve encountered at any hotel with healthy options. Great staff—courteous and friendly.
Stayed 1 night in Sep 2023

6/10 Okay

Michael

N/a
Stayed 1 night in Sep 2023
Response from Guest Experience Ambassador on 5 Sept 2023
Dear Michael, Thank you for your visit. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us. Guest Experience Ambassador