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Reviews of Viscay Hotel

2.5 out of 5
Viscay Hotel
960 Collins Ave, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 91 out of 308 reviews" "
Rating 8 - Good. 147 out of 308 reviews" "
Rating 6 - Okay. 48 out of 308 reviews" "
Rating 4 - Poor. 19 out of 308 reviews" "
Rating 2 - Terrible. 3 out of 308 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 5 days and I really liked the property and area around the hotel. It is close to the beach and walkable to most places. The room was big and clean. I liked that it had a microwave, fridge and safe.
Stayed 5 nights in Mar 2022

8/10 Good

joshua bryce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noce little property, however it is definitely not worth over $200 a night, this is more of an $80 place. Inside was loud, minimal handicap accessibility. Very close to ocean,dinning, and entertainment!
Stayed 2 nights in Feb 2022

8/10 Good

spencer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with kitchenette
Stayed 6 nights in Dec 2021

4/10 Poor

Melanie

Disliked: Cleanliness
Not clean at all. There was hair on multiple towels. No soap in the bathroom. Dirt in drawers. The fridge froze everything no matter if I changed the temp. Location was the only good thing, and still super loud. I could also hear the person snoring in the room across the hall.
Stayed 5 nights in Dec 2021

8/10 Good

Jerel

Travelled with partner
Liked: Cleanliness, staff & service
Like: close to the action. No serious dislikes.
Stayed 6 nights in Nov 2021

2/10 Terrible

Andrea

Stayed 3 nights in Nov 2021

10/10 Excellent

Sal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to be right in the middle of the action this place is perfect for you. Two blocks from beach, one block from the main stretch of bars, etc that line the beach. The room was clean and inside the hotel it was very quiet. Outside the hotel expect to hear horns, loud music and drunk people until the 3-5AM. We had ear plugs which I would highly recommend if your goal is to sleep rather than party until the sun comes up. Overall loved this placed!
Stayed 2 nights in Nov 2021

10/10 Excellent

Joshua, San Nicolaas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, the room I stayed in was very nice!
Stayed 4 nights in Nov 2021

8/10 Good

Dontavius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, 5 minutes from the beach. The area is generally busy with tourists, but very walkable with tons of restaurants and shops. Hotel is a little outdated, but is safe and has what you need. No cable TV (antenna channels) so don’t expect to watch your favorite shows. Staff was friendly and helpful. WiFi could be better.
Stayed 3 nights in Oct 2021

10/10 Excellent

rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was great
Stayed 3 nights in Sep 2021

8/10 Good

kendell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay..big room.
Stayed 3 nights in Aug 2021

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service
Great location!!! Property need to be upgraded
Stayed 4 nights in Sep 2021

4/10 Poor

Shonna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge for the price.
Stayed 6 nights in Aug 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel, which does “exactly what it says on the can”. It’s not trendy, and the room furnishings are old-fashioned; but everything works, the South Beach location is excellent, and the rooms are large, clean, comfortable and quiet. The Viscay provides a comfortable and reliable stay. (And remember to ask the manager for his history lesson about the 1848 revolutions.) Bear in mind this is a place to sleep rather than a full-service hotel. The front desk isn’t staffed at nights (you get a door key), so if you’re checking-in late you need to communicate your arrival time in advance so that someone is there to meet you.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was fabulous I’ll give it a 5 star
Stayed 4 nights in Aug 2021

4/10 Poor

Amy

Stayed 2 nights in Jul 2021

8/10 Good

Bianka

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for your buck!
For the location, this place is a gem! Comfortable, clean, and the location is amazing. Parking is tough, but that’s just a South Beach issue. Highly recommend!
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The location is perfect. No amenities with this hotel. No elevator (only 2 stories) The property is older and shows its age but makes up for it in size. Huge kitchenette and room to move around. Bring a travel candle (old hotel smell)... and clorox wipes.
Stayed 2 nights in Jun 2021

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Peter went out of his way to make us feel comfortable and enjoy our stay.
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
Nothing
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property if you’re wanting to budget your travel expense elsewhere! Would definitely come back. The service was great. We had one little hiccup but that was all and honestly not worth mentioning. The property included a side entrance which made it Easy to slip in and out. You’re in the middle of everything and only a block from the beach, so great location! It’s a little noisy on Collins Ave, but…it’s Miami. Overall, with the price, location and service, I would recommend.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in May 2021

10/10 Excellent

Marcina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..Great Location!
Stayed 3 nights in May 2021

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Room is a little dated. But you’re only in there to sleep tight? This is the perfect spot and right near Ocean Drive and the beach! Would definitely recommend this place to anyone!
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The concierge is nice and friendly. The beach is within walking distance and it is located in the art district. But we did not get to enjoy any of these. We did not feel safe to walk the streets. I was verbally assaulted by a rude lady on the steps of the hotel who was watching two guys getting arrested. Sleep was impossible the whole four nights we were there.
Stayed 4 nights in May 2021

10/10 Excellent

ESTELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back to this gem
Adorable little hotel with a vintage vibe but totally renovated. Staff is amazing, room comfortable and with everything we needed, even beach chairs. Super well located. Even when SoBe was super busy with a horrible, loud and drunk crowd, we did not hear a sound during our sleeping hours.
Stayed 3 nights in Apr 2021

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in perfect location
Room was very clean and comfortable in a great location. Only thing that would’ve made it better was more check in hours. Our flight was delayed & didn’t arrive until 4am but we weren’t able to check in until 8am.
Stayed 3 nights in Apr 2021

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars!
Location! Location! Location! It was so wonderful I have to say it 3 times. I love the South Beach vibe! Hotel staff were on point. The bed was very comfortable, only downside was the sheet was too short like it was a full size on a queen size bed. Only other downside was because of Covid the hotel doesn’t want tables and chairs on their porch as other hotels do have chairs and tables and don’t have a restaurant on site. Overall I enjoyed my stay and will definitely return to Viscay Hotel. 💚
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, Suite was roomy and clean.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel was a good place to lay my head at the end of the night in the fact that it was clean and quiet. Very old school but fine.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room size was great. No amenities. No breakfast available
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall!! Hotel was clean, welcoming, and the staff was great!!
Stayed 3 nights in Mar 2021

10/10 Excellent

eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
The staff is absolutely amazing. Will stay again.
Stayed 3 nights in Mar 2021

10/10 Excellent

eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
There was a bit of confusion upon check in, the staff did a wonderful job in resolving the matter and welcoming us. The staff is absolutely amazing. Will stay again.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room with good amenities and a great view.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older property with oversized rooms. Perfect location for south beach. Friendly and helpful staff
Stayed 3 nights in Mar 2021

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old school “art deco”.Two floors on the second floor all LARGE efficiency’s kitchens including micro, coffee pots, sink, large fridge..work desk, lots of seating. My room was Quiet, clean and I liked the very friendly staff. Be aware that you need to call or respond to their texts so someone is able to check you in. You will let yourself in an out of the door at times. Safe feeling. I enjoyed the space. Park at for 20 a night at 7th or 13th Street garages. (3 blocks away) Its not fancy...but not crazy expensive either.
Stayed 2 nights in Feb 2021

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, comfortable Friendly Staff
This place is a busy part of South Beach. I liked having an affoyplace in the back (studio). I loved the location but any place around there is loud with the cars driving by. I forgot a charger and the staff went the extra mile getting it to me. It is also very private with a side entrance which I liked. Let me check in early, too! Would book again.
Stayed 2 nights in Jan 2021

10/10 Excellent

Isabelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
I booked this hotel initially with standard room for 2 adults but later on we changed the reservation and upgraded to a larger room that can accommodate 4 people due to change in our plan. The room we upgraded shows occupancy for 5 people. We were not informed that we need to pay extra when we checked in but next day, we were told that room is only for 2 adults and since we are 4 adults, we need to pay extra. I explained them that when we booked the room occupancy showed us 5 people and that's the reason I booked a larger room compare to their standard room. I was ok to pay extra and told them , since we had plans we need to drive to key west today. We can resolve this when we are back in the evening but the way situation was handled was very disappointing. I told them to check us out and we will take another hotel somewhere else. Front desk and manager didn't cooperate and wasn't ready to refund either. The only way we can leave the hotel by paying extra for 2 adults on top of what we paid already to upgrade from standard room. I understand that hotels have policy and we made an error by not changing the original reservation by adding extra people but if manager would have a bit more sympathy towards the situation and cooperated we would have a good stay. Our time was wasted, we were not treated properly and later on they start looking for reasons to get extra money from us. They took breakfast out from our stay stating that we dont have the breakfast included.
Stayed 4 nights in Mar 2020
Response from Ps on 17 Mar 2020
Reservation was made for 2 people but 4 showed up instead. After 4 people stayed the first night they did not want to pay extra for the additional 2 people. Breakfast was not included They are not honest.

8/10 Good

Darren, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very near beach, shops and restaurants etc. All accommodation in South Beach is ridiculously expensive but this is one of the more reasonable and to be honest unless you are looking for a bit of luxury this hotel has all you need. Rooms are decent size, beds comfortable and staff very helpful abd friendly, and most importantly it’s very clean. Enjoyed my stay.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was part of the old section of Miami was a block away from the beach and was very affordable close to everything we even had parrots on the hydro poles out side our window was really nice to see really enjoyed talking to the staff they were very informative great place to stay
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great. This is not great if you look for quite place, but i love the location. The room are average. Service desk did not open 24 hours, so do not get locked out.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019