Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
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Reviews of The Elser Hotel Miami

4 out of 5
The Elser Hotel Miami
398 NE 5th Street, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1033 out of 1359 reviews" "
Rating 8 - Good. 170 out of 1359 reviews" "
Rating 6 - Okay. 69 out of 1359 reviews" "
Rating 4 - Poor. 40 out of 1359 reviews" "
Rating 2 - Terrible. 47 out of 1359 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chanosha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was extremely clean and conveniently in walking distance to dining and shopping options.
Stayed 3 nights in May 2024

10/10 Excellent

Jesteene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

teresita s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, beautiful views, room was clean and has everything
Stayed 2 nights in May 2024
Response from Brad on 27 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

4/10 Poor

PATRICK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed on the 41st floor with a bay view. Looked to be the best view in the city hotel wise on Biscayne. Staff is nonchalant to flat out unfriendly. Spare yourself 30 minutes waiting for valet. It is not optional and they are not staffed well enough to accommodate. We also had a package deliver there and the main staff that signed for it was dismissive and rude; valet is also dismissive, but I'd imagine they're under a lot of pressure given that they're shorthanded.
Stayed 4 nights in May 2024
Response from Brad on 26 May 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 Good

AJ

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The suite we reserved and paid for had a king bed and dining area, the room we received was much smaller and had a queen bed and no dining area. We were still charged the full rate for the larger suite. The staff however was amazing and accommodating we do not hold them responsible for the mistake.
Stayed 1 night in May 2024
Response from Brad on 26 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night before boarding a cruise. The property was nice and clean and the staff was so nice!
Stayed 1 night in May 2024
Response from Brad on 26 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Claude

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Brad on 26 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brad on 26 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

ANAND

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Jasmine has been nice and kind to us for the whole check-in procedure. We enjoyed the ocean view upgrade and plan to come again to this property. Thank you! Happy summer
Stayed 4 nights in May 2024
Response from Brad on 25 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

2/10 Terrible

Yasmin

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Gym was nice place was dirty no one cleans room
Stayed 7 nights in May 2024
Response from Brad on 24 May 2024
We're happy yo hear you loved the location. I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

8/10 Good

Shalayla

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great but breakfast was not what we expected. More food options needed.
Stayed 1 night in May 2024
Response from Brad on 24 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

KELLI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view.
Stayed 1 night in May 2024
Response from Brad on 24 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Love the amenities it had
Stayed 2 nights in Feb 2024
Response from Brad on 23 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Neidra, Newport News

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nat Santiago on 22 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

William, Stockton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the middle of the action. Very convenient for an overnight stay prior to boarding a cruise ship in the Port of Miami.
Stayed 1 night in May 2024
Response from Nat Santiago on 21 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Ruth, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous
Stayed 2 nights in May 2024
Response from Brad on 20 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, will try bigger room next time
Stayed 1 night in May 2024
Response from Brad on 20 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Samoen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing !!
Stayed 4 nights in May 2024
Response from Brad on 20 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in May 2024
Response from Brad on 20 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The elser is beautiful, but also very expensive, and they nickel and dime you for any and everything. Bottled water is $8 each and none is provided complimentary in-room. We requested 2 bottles of water that never came, then we’re charged for them at checkout. For a luxurious experience, maybe try providing the essentials at this price point, or at least luxurious service to match the price tag.
Stayed 5 nights in May 2024
Response from Brad on 16 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience when I stay here
Stayed 1 night in May 2024
Response from Brad on 16 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Read other reviews. Very positive experience. Highly recommended.
Stayed 4 nights in May 2024
Response from Brad on 14 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Le Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
Thave had a wonderful time on my first solo vacation to Miami, for my 29th birthday. The Elser Hotel has surprised me every single day and the staff are top notch. I received a warm welcome, a complimentary bday gift, and quality recommendations for places to go in the area. l'a like to especially thank Jasmine for her courtesy and open communication. You have made this trip even more Vibrant. Make sure you explore all the Elser amenities and the local eateries. The Savoy Hotel Beach Club was clean, charming, and an overall great place to relax before my flight back home
Stayed 3 nights in May 2024
Response from Nat Santiago on 12 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Cecilia

Business traveller, Travelled with partner
Perfect
Stayed 1 night in May 2024
Response from Nat Santiago on 12 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Marianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel situated right in the center of downtown Miami. The accommodations feature a complete kitchen and in-unit laundry facilities. Overall, it provided a strong sense of safety and security.
Stayed 4 nights in Apr 2024
Response from Nat Santiago on 12 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Kimberly, Fontana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Deinks by the pool are a little pricey, and i wishe they had shuttle service for the airport, but I'll be back!
Stayed 2 nights in May 2024
Response from Brad on 12 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this place! Three adult couples shared the three bedroom suite and it was perfect. The staff are lovely, rooms are modern and clean and it’s close to shopping and restaurants. The rooftop pool area was spectacular. It was so convenient to have a fridge, washer/dryer and a full kitchen to use. This is great for a large family. Don’t think I would want to stay anywhere else.
Stayed 2 nights in May 2024

10/10 Excellent

kit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did find an unopened condom on the floor that was left and should have been noticed by housekeeping.
Stayed 1 night in May 2024
Response from Brad on 11 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

yelana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Beautiful Spacious rooms Beautiful Gym Beautiful pool Love the elevator strategy for safety Definitely feels like a true fancy vacation but not overpriced. Staff are all incredibly nice. Loved my stay with my husband and my 9 year old.
Stayed 3 nights in Apr 2024
Response from Nat Santiago on 10 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy walk to restaurants and shops
Stayed 1 night in May 2024
Response from Nat Santiago on 9 May 2024
Hi Jason,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Megha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Apr 2024
Response from Nat Santiago on 9 May 2024
Hi Megha,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

angel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nat Santiago on 9 May 2024
Hi Angel,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nat Santiago on 9 May 2024
Hi Ian,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 Good

LaCiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent. The tables in our suite was not clean. But for the most part it met our needs.
Stayed 1 night in Mar 2024
Response from Brad on 8 May 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 Excellent

KeiErikai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Will stay again.
Stayed 1 night in May 2024
Response from Brad on 8 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 Terrible

Wenxuan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we were informed that our room would be ready by the standard check-in time of 4 PM. However, despite arriving early and waiting patiently, we were not able to check in until nearly 5 PM. The front desk staff not only failed to provide our room on time but also denied us access, citing that the room was still being prepared. This delay significantly disrupted our subsequent meetings and dinner plans. Throughout this nearly two-hour wait, the front desk personnel were dismissive and insisted that the manager would handle the situation while instructing us to wait aside so as not to impede the check-in process for other guests. It was distressing to see other guests check in smoothly while we were left aside. The temporary solution offered was far from acceptable – we were given a dirty room to dressed up for our activities. Upon our return, the room had still not been cleaned, with visible stains on the sofa, used capsules in the coffee machine, and trash in the bins. Despite requesting housekeeping the next day, I was informed that rooms are cleaned every four days, a policy that was not communicated at any point during the booking process or check-in. Despite reaching an agreement with a housekeeper to clean the room, it remained in the same unclean state until my departure. This situation meant that I paid a premium price for substandard accommodations and endured distress due to the staff's handling of the situation, which greatly affected my entire itiner
Stayed 3 nights in Apr 2024
Response from Brad on 7 May 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. A sofabed was the second bed for the kids.
Stayed 1 night in Jan 2024
Response from Brad on 7 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

xiaoming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful and amazing hotel I have ever been to. Highly recommended.
Stayed 3 nights in May 2024
Response from Brad on 7 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, wonderful views and the staff is exceptional. Would definitely recommend!
Stayed 7 nights in Apr 2024
Response from Brad on 7 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just a block from the water front and very close to shopping and restaurant. Outstanding rooms. Mine had a full size refrigerator, dishwasher, and dishware. Very modern and clean.
Stayed 4 nights in Mar 2024
Response from Brad on 6 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brad on 25 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

VIJAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view.
Stayed 1 night in May 2024
Response from Brad on 4 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel! A lot homeless around the area
Stayed 1 night in Apr 2024
Response from Brad on 3 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Jonathan, Sudbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay with a beautiful view and reasonable prices!
Stayed 4 nights in Apr 2024
Response from Brad on 3 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Jose, coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in May 2024
Response from Brad on 2 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 Good

Alec

Stayed 4 nights in Feb 2024
Response from Nat Santiago on 22 May 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome modern and clean
Stayed 1 night in Apr 2024
Response from Brad on 2 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Yoseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Brad on 2 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great place.
Stayed 1 night in Apr 2024
Response from Brad on 2 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

miao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brad on 3 May 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.