Outdoor pool, pool loungers

Reviews of Miami Airport Marriott

3.5 out of 5
Miami Airport Marriott
1201 NW Le Jeune Road, Building A, Miami, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Stayed 1 night in May 2024

8/10 Good

Yvette, Grand Cayman

Liked: Amenities
My hotel of choice when in Miami
Stayed 1 night in May 2024
Response from Area General Manager on 20 May 2024
Dear Yvette, Thank you for the generous review and for being a loyal guest. We enjoy hearing from our regular visitors and are pleased we exceeded your expectations again. Thank you for making Miami Airport Marriott your preferred choice on every visit and we look forward to seeing you soon. Have a wonderful day, and travel safely.Chade Brunton Area General Manager

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2024
Response from Area General Manager on 10 May 2024
Dear Carlos, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make the Miami Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit!Chade Brunton, Area General Manager

10/10 Excellent

Signian

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant.
Stayed 1 night in May 2024
Response from Area General Manager on 3 May 2024
Dear Signian, We are delighted we exceeded your expectations for an outstanding stay at the Miami Airport Marriott and that you could enjoy our spacious style with modern convenience! We appreciate you sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Chade Brunton Area General Manager

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!
Stayed 1 night in Apr 2024
Response from Area General Manager on 1 May 2024
Dear Krista, Thank you for being our guest at the Miami Airport Marriott. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them! We appreciate the review and look forward to having you as our guest again.Chade Brunton Area General Manager

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed the night before and after a cruise. We arrived early morning and was able to get early check in both weekends! This was a huge relief, especially coming off a red eye flight! All the staff was extremely welcoming and helpful! Thank you!
Stayed 1 night in Apr 2024

6/10 Okay

Brooke, Eagle Bridge

Travelled with family, Business traveller
Checked in late. Toilet seat broke right off toilet. No one available to fix at midnight and after a long travel day we had already settled in Compensate with breakfast. . Grille food was excellent.
Stayed 1 night in Apr 2024
Response from Area General Manager on 30 Apr 2024
Dear Brooke, Thank you for your feedback regarding your recent stay. We are happy to know you enjoyed your dining experience at Cane Fire Grille. However, we sincerely apologize for the maintenance issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We know that the compensation we have provided will not change your experience. However, we do hope our attempt to resolve this unfortunate situation, and in some way, help restore your confidence in our hotel.Chade Brunton Area General Manager

2/10 Terrible

Zeidi

Stayed 1 night in Apr 2024
Response from Area General Manager on 11 May 2024
Dear Zeidi, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the concerns you had during your stay. Thank you again for choosing us, and we hope you will revisit us in the future.Chade Brunton Area General Manager

10/10 Excellent

Tina

Stayed 1 night in Apr 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Had to leave a day early. No consideration in crediting or reimbursement.
Stayed 2 nights in Apr 2024
Response from Area General Manager on 17 Apr 2024
Dear Barry, Thank you for choosing Miami Airport Marriott and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. However, we deeply regret not meeting some of your expectations. Please reach out to our front desk at the hotel at your earliest convenience so they can look into your concern further. Thank you again for your feedback; we appreciate your business!Chade Brunton Area General Manager

6/10 Okay

Emily, Long Island City

Liked: Cleanliness
Waited over 1 hour for the AIRPORT SHUTTLE pickup at airport to hotel.
Stayed 3 nights in Mar 2024
Response from Area General Manager on 31 Mar 2024
Dear Emily, Thank you for taking the time to share your review. Please accept our apologies for the delay you encountered in riding from the airport to our hotel. We will continue to work to improve the timeliness of all our shuttle requests. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Chade Brunton, Area General Manager

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk agent’s second day on the job. Very nice and friendly. Excellent bartenders too
Stayed 1 night in Mar 2024

2/10 Terrible

barry c

Due to weather conditions American airlines cancled the flight it had delayed for 5 hours and stranded my partner in Guadeloupe. When I called Marriot reservations to cancel, they told me to call the Front Desk. The Front desk told me only Expedia could cancel, and Expedia told me only the hotel could cancel. Not acceptable from either company.
Stayed 1 night in Mar 2024
Response from Area General Manager on 27 Mar 2024
Dear Barry C, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced while attempting to cancel your reservation. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage and promise that steps will be taken to ensure we do not repeat this concern. If you still need support with this request, please reach out to the property and ask to speak to a Front Desk Manager. Thank you for your patience, and we look forward to speaking with you.Chade Brunton Area General Manager

8/10 Good

Deirdre, Wellesley Islands

Stayed 1 night in Mar 2024

2/10 Terrible

Claudia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The worse service ever.
Stayed 2 nights in Dec 2023
Response from Area General Manager on 15 Mar 2024
Dear Claudia, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit.Chade Brunton Area General Manager

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Noise from the next room is loud. This is an old hotel and there isn’t much insulation. The van was quick, helpful driver and fast check in. The only disappointment is the noise
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Area General Manager on 14 Mar 2024
Dear Steven, Thank you for rating your visit to Miami Airport Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Chade Brunton Area General Manager

6/10 Okay

DAHLIA

Liked: Staff & service
Simply put this hotel is surviving off of its faded glory ..
Stayed 4 nights in Feb 2024
Response from Area General Manager on 11 Mar 2024
Dear Dahlia, Thank you for taking the time to evaluate your stay. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Dear Dahlia, Thank you for taking the time to evaluate your stay. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Area General Manager

10/10 Excellent

Benoit

Stayed 2 nights in Feb 2024
Response from Area General Manager on 26 Mar 2024
Dear Benoit, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Miami Airport Marriott, and we look forward to welcoming you back soon.Chade Brunton Area General Manager

10/10 Excellent

ELLIOT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Area General Manager on 16 Feb 2024
Dear Elliot, Thank you for your recent stay at the Miami Airport Marriott and for posting a generous rating of our hotel. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to serving you again soon. Chade Brunton Area General Manager

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for dinner and an overnight connection at MIA
Stayed 1 night in Feb 2024
Response from Area General Manager on 12 Feb 2024
Dear Lauren, Thank you for choosing to stay at the Miami Airport Marriott. Our location near Miami International Airport allows our guests to explore the best of the Miami-Dade area, including beaches, shopping, and much more. We are delighted you could enjoy your dining experience during your time with us, and we hope we will be the first hotel you think of on future trips to the area!Chade Brunton Area General Manager

2/10 Terrible

Nicholas

Stayed 1 night in Feb 2024
Response from Area General Manager on 22 Mar 2024
Dear Nicholas, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Chade Brunton Area General Manager

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Area General Manager on 22 Mar 2024
Dear Christina, Thank you for choosing Miami Airport Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Chade Brunton Area General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and the team were extremely helpful. We especially loved Claudio at the front door.
Stayed 1 night in Jan 2024
Response from Area General Manager on 1 Feb 2024
Dear Michael, Thank you for choosing Miami Airport Marriott and for your constructive feedback. We are glad you had a perfect stay and that our comfortable accommodations and the hospitality provided by our associates, especially one of our front desk staff, Claudio, exceeded your expectations. It will be a pleasure to share your compliments with him and the entire team. Thank you for being our guest, and we look forward to your next visit.Chade Brunton Area General Manager

8/10 Good

Allie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for in and out cruise travel. Uber was quicker than the very full airport shuttle.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great staff and very comfortable. Only wish the AC could truly be turned down.
Stayed 2 nights in Jan 2024

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a bunch of lowlives! They gave my reserved room away! Can't remember that ever happening when a credit card was provided. They sent me to the Courtyard, a real downgrade. The room at the Courtyard was smelly, like they were covering up cigarette smoke. Aweful. The air conditioning unit fan rattles, too loud to keep on during the night. The place is a total dump.
Stayed 1 night in Jan 2024
Response from Area General Manager on 24 Jan 2024
Dear Kathleen, Thank you for taking the time to evaluate our hotel. We sincerely apologize that the room type you reserved was not available. We regret the frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Chade Brunton Area General Manager

10/10 Excellent

Jahlisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Guy Raymond

Stayed 1 night in Jan 2024
Response from Area General Manager on 24 Jan 2024
Dear Mr. Raymond, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Area General Manager

6/10 Okay

Alexander, Solon

Liked: Cleanliness, property conditions & facilities
The hotel is fine but I was disappointed that the shuttle that "runs every 15 minutes" took more like 35-40.
Stayed 1 night in Jan 2024

10/10 Excellent

Denison, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient to airport 10 minutes Very quiet vs other hotels we’ve stayed at near Miami international Shuttle service was very good
Stayed 1 night in Jan 2024

6/10 Okay

Laurence

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tiffanie

Stayed 1 night in Jan 2024
Response from Area General Manager on 13 May 2024
Dear Tiffanie, Thank you for letting us know your visit to Miami Airport Marriott was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Chade Brunton Area General Manager

10/10 Excellent

Richard

Overnight stay
Really nice property. Clean. Rooms were big. Staff was very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Sandi

Stayed 1 night in Jan 2024

10/10 Excellent

Noriko

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Area General Manager on 12 Jan 2024
Dear Noriko, Thank you for your recent stay at the Miami Airport Marriott and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Chade Brunton Area General Manager

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Area General Manager on 9 Jan 2024
Dear Amanda, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Chade Brunton Area General Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as large airports Miami is good. Generally clean and most staff helpful. As in any large place there are dirty spots and very rude staff. But all & all with alll the business they do Miami works well.
Stayed 1 night in Jan 2024

10/10 Excellent

Gina, Avondale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Dec 2023
Response from Area General Manager on 9 Jan 2024
Dear Gina, It was a pleasure welcoming you to Miami Airport Marriott. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Chade Brunton Area General Manager

8/10 Good

Tamisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Angelique

Liked: Staff & service
Disliked: Room comfort
The room was fair at best, water is lukewarm never got hot. They charge you for Wi-Fi, breakfast is a buffet. Bed was OK. It was clean and the staff was friendly for the price I expected more.
Stayed 1 night in Jan 2024

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Miami!
Checkin was smooth and front desk friendly. Restaurant food was above average even if service was a tad slow. Room was great, health club very nice and M Club pleasant. Overall a very good experience!
Stayed 1 night in Dec 2023

10/10 Excellent

Austin

Stayed 5 nights in Dec 2023
Response from Area General Manager on 17 Jan 2024
Dear Austin, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Miami Airport Marriott.Chade Brunton Area General Manager

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Area General Manager on 27 Dec 2023
Dear Ryan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Miami Airport Marriott; we hope to see you again soon. Chade Brunton Area General Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Grato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Area General Manager on 20 Dec 2023
Dear Edward, Thank you for choosing the Miami Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Chade Brunton Area General Manager

10/10 Excellent

Louise

Stayed 2 nights in Dec 2023
Response from Area General Manager on 6 Jan 2024
Dear Louise, We are thrilled you had an excellent stay at the Miami Airport Marriott, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Chade Brunton Area General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I can't see enough about the excellence of this Marriott Hotel. From an early check in to the next morning shuttle, we had a true vacation. The fitness center was well equipped and spacious. Our room was perfect and had the best shower that I have ever experienced. Our dining options had multiple choices on property. Wow. We will return!!
Stayed 1 night in Dec 2023