All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was great about Fortune House. Look forward to staying there again
Marlon
Stayed 2 nights in May 2024
Response from Julia F. on 27 May 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic stay with us. Your kind words mean a lot to our team. We look forward to welcoming you back soon!
Amazing establishment! Valet is super convenient and they always had my rental ready by the time I came down. Front desk handled all my questions in a professional manner . Room was very clean and cleaned each day of my stay . Overall amazing stay
Hector
Stayed 2 nights in May 2024
Response from Julia F. on 27 May 2024
Thank you so much for your fantastic review! We're thrilled to hear you had an amazing stay and that our valet and front desk teams made your experience convenient and seamless. It's wonderful to know you found your room spotless and well-maintained throughout your visit. We look forward to welcoming you back for another exceptional stay!
Free upgrade. Great and prompt service. Courteous staff
JESSICA
Stayed 2 nights in May 2024
Response from Julia F. on 24 May 2024
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed the free upgrade and experienced our prompt service. Our team takes pride in providing courteous service, and we're delighted it made your stay exceptional. We look forward to welcoming you back soon!
10/10 Excellent
Alain
Travelled with family
24 May 2024
Yes like
Alain
Stayed 2 nights in May 2024
Response from Julia F. on 24 May 2024
Thank you for your amazing review, Alain! We look forward to the next time we are able to serve you.
The staff here is so accommodating so professional and so helpful and this speaks volumes. This will always be my hotel of choice whenever I’m in Miami I love this place it feels like home
Tammie
Stayed 2 nights in May 2024
Response from Julia F. on 24 May 2024
Thank you so much for your wonderful review! We are thrilled to hear that our staff made such a positive impression on you. It's our goal to make every guest feel at home, and we're delighted to know we achieved that during your stay. We look forward to welcoming you back to your home away from home!
The property was amazing. Clean bright and modern. Really felt like home. Beautiful views especially on floors 7 or better. The only thing bad I can say was there were no face towels. Only hand and body towels.
Jamice
Stayed 1 night in May 2024
Response from Julia F. on 24 May 2024
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our clean, bright, and modern property, and that it felt like home to you. We look forward to welcoming you back soon!
The one Bedroom with Balcony and kitchenette. Washer and dryer
Michael
Stayed 3 nights in May 2024
Response from Julia F. on 24 May 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and the amenities in our One Bedroom suite. We look forward to welcoming you back soon!
10/10 Excellent
Rolando
22 May 2024
Liked: Cleanliness
Great stay
Rolando
Stayed 1 night in May 2024
Response from Stephany J. on 22 May 2024
Dear Rolando, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay. We hope to welcome you back on your next trip to Miami.
This property was the best. Staff was super nice. After a 24 hour delay at the airport missing 2 of my 4 day stay the stay made it very accommodating.
Konesha
Stayed 3 nights in May 2024
Response from Stephany J. on 20 May 2024
Thank you so much for taking the time to share your wonderful review, Konesha! We're delighted to hear that despite the challenges you faced with your travel delays, our team was able to make your stay as accommodating and enjoyable as possible. We greatly appreciate your kind words and your perfect rating. It was truly our pleasure to have you as our guest, and we hope to welcome you back for a longer and even more relaxing stay in the future.
Alwats a great place to stay. This is our third time staying here. Rooma are really nice and everything is within walking distance.
Staff is awesome.
Alan
Stayed 2 nights in May 2024
Response from Stephany J. on 14 May 2024
Thank you for your fantastic 5/5 review, Alan! We're thrilled to hear that you've chosen to stay with us for the third time and that you consistently enjoy our rooms, convenient location, and awesome staff. Your kind words mean a lot to us, and we're delighted to be your go-to place whenever you're in town. We look forward to welcoming you back for many more stays in the future!
8/10 Good
Keith
11 May 2024
Keith
Stayed 2 nights in May 2024
Response from Stephany J. on 13 May 2024
Dear Keith, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay overall and we look forward to having you again in the near future.
8/10 Good
Juan
11 May 2024
Liked: Cleanliness, staff & service
Great location, the lobby is great. The unit was clean but old and outdated with very cheap furniture
Juan
Stayed 1 night in May 2024
Response from Julia F. on 12 May 2024
Thank you for sharing your feedback! We're delighted you enjoyed our convenient location and lobby ambiance. We take your comments about the unit's condition seriously and will use them constructively to improve our offerings. We hope to have the opportunity to welcome you back for an even better experience in the future!
Location! Location! Location! Brickell convenience is everything!
Afolabi
Stayed 3 nights in May 2024
Response from Julissa - Hotel Manager on 7 May 2024
We're thrilled you enjoyed the convenience of Brickell's prime location during your stay with us! We look forward to hosting you again soon!
10/10 Excellent
Oscar
6 May 2024
Oscar
Stayed 4 nights in May 2024
Response from Julia F. on 27 May 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic stay with us. We look forward to welcoming you back soon!
Clean, nice and very comfortable suit with two bedrooms. Very pleasant stay. Totally recommended.
danae
Stayed 1 night in Apr 2024
Response from Julia F. on 6 May 2024
Thank you so much for your kind words! We're thrilled to hear that you had a comfortable and enjoyable stay in our two-bedroom suite. Your recommendation means a lot to us. We hope to welcome you back soon for another pleasant experience!
Phenomenal service, beautiful room, I received a complementary upgrade at check in. Room amenities are great. I will be back the next time I am in Miami!
Shalleya
Stayed 5 nights in Apr 2024
Response from Julissa - Hotel Manager on 1 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our service and amenities exceeded your expectations. We look forward to welcoming you back on your next trip to Miami!
Very quiet and safe area of Miami. Very close to metromover and trolley stops. The apartment was very spacious with tv in the lounge and bedroom. All cooking facilities if needed. Shame the balcony didn’t get any sun.
Rachael
Stayed 8 nights in Apr 2024
Response from Julia F. on 28 Apr 2024
Thank you for your review! We're delighted to hear that you enjoyed our quiet and safe location in Miami, as well as the convenience of being near the metromover and trolley stops. We're glad you found the apartment spacious and well-equipped for your needs. We hope to welcome you back soon for another enjoyable stay!
Washer didnt work. Tv in the room had no connection
George
Stayed 2 nights in Apr 2024
Response from Stephany J. on 26 Apr 2024
Dear George, We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort is our top priority, and it's disheartening to learn that we fell short in ensuring that everything was in perfect working order for you. Please accept our sincerest apologies for the issues with the washer and the TV connection. We're actively addressing these concerns to ensure they're resolved promptly for future guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If your travels bring you back to our area, we'd be grateful for the opportunity to make it up to you and provide you with the exceptional experience you deserve.
10/10 Excellent
Dustin
22 Apr 2024
Dustin
Stayed 2 nights in Apr 2024
Response from Julia F. on 12 May 2024
Thank you for your perfect score, Dustin! We look forward to the next time we are able to host you.
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.
10/10 Excellent
johnel
Travelled with family and small children, Business traveller
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.
The staff was great. The entrace was grand and beautiful. The room was clean. Bathroom a little outdated with no washclothes. Just personal preference but washrags should be kept on sight for those that request them. Thanks for a nice stay.. 👍
CAROLYN
Stayed 1 night in Apr 2024
Response from Julia F. on 21 Apr 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our attentive staff and the grand entrance of our hotel. We appreciate your feedback regarding the cleanliness of your room and apologize for any inconvenience caused by the outdated bathroom and lack of washcloths. Your suggestion about keeping washcloths on hand for guests who request them is duly noted and will be considered for future improvements. We're glad you had a pleasant stay overall and hope to welcome you back soon!
4/10 Poor
Jonathan
21 Apr 2024
Disliked: Staff & service
Jonathan
Stayed 1 night in Apr 2024
Response from Julia F. on 11 May 2024
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We invite you to reach out to us directly to discuss any specific concerns. We hope to welcome you back to share a more positive experience.
Thank you for your positive feedback! We're thrilled to hear you enjoyed our hotel's prime location and appreciated the cleanliness and spaciousness of your accommodations. We hope to welcome you back again soon for another fantastic stay!
When we arrived we received an upgraded suite, it was a beautiful surprise!
Thank you
carol
Stayed 4 nights in Apr 2024
Response from Julia F. on 17 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that the upgraded suite added an extra touch of delight to your experience. We strive to make every guest feel special, and we're glad we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!
Dear Roberto, We greatly appreciate your positive feedback. We are happy to know you found our convenient Brickell location to your liking. Thank you for choosing us to host your stay in Miami. We can't wait to welcome you back in the near future!
10/10 Excellent
Sebastian
16 Apr 2024
Sebastian
Stayed 7 nights in Apr 2024
Response from Julia F. on 6 May 2024
Thank you, Sebastian! We look forward to hosting you again soon!
8/10 Good
Mayra
15 Apr 2024
Mayra
Stayed 1 night in Apr 2024
Response from Julia F. on 17 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We hope to welcome you back again soon for another memorable stay!
4/10 Poor
Joann
Travelled with partner
15 Apr 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
The room I stayed in the carpet in the bedroom smelled like mildew other than that the Room was ok
Joann
Stayed 1 night in Apr 2024
Response from Stephany J. on 18 Apr 2024
Dear Joann, I'm sorry to hear about the issue you experienced with the mildew smell in the bedroom carpet. We understand how important it is to provide a comfortable and pleasant stay for our guests, and we apologize for falling short of your expectations in this regard. We appreciate your feedback and will address this matter promptly to ensure that it doesn't happen again in the future. If you decide to stay with us again, we'll do our best to make sure your experience is much improved. Thank you for bringing this to our attention. Regards,
Love staying at Fortune House because I prefer more room than the typical hotel. Only thing I would change is the pool area. Too small and not enough chairs for the guests staying there. Also, the bartender seemed fairly new to the job and didn’t know how to mix drinks
Claudia
Stayed 4 nights in Apr 2024
Response from Stephany J. on 15 Apr 2024
Dear Claudia, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our spacious accommodations met your preferences perfectly. Your feedback about the pool area and the bartender is greatly appreciated, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We apologize for any inconvenience caused and will work diligently to address these areas to ensure that all aspects of your next stay are nothing short of exceptional. We look forward to welcoming you back soon for another wonderful stay!
Thank you so much for your wonderful review, Paul! We're thrilled to hear that you found our hotel to your liking. We hope to welcome you back for another fantastic stay soon!
2/10 Terrible
Camille
11 Apr 2024
Camille
Stayed 1 night in Apr 2024
Response from Stephany J. on 1 May 2024
Dear Camille, Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.
8/10 Good
Arielle
Travelled with family
9 Apr 2024
Liked: Property conditions & facilities
Nice place. Very quiet, nice pool and gym area. Within walking distance of Brickell Centre
Arielle
Stayed 3 nights in Apr 2024
Response from Julia F. on 9 Apr 2024
Thank you for your great review, Arielle! We are very happy to hear that you enjoyed your stay with us. We cannot wait to welcome you back!
10/10 Excellent
Matthew
8 Apr 2024
Matthew
Stayed 4 nights in Mar 2024
Response from Julia F. on 28 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic experience!
Thank you for your great review, Louis! We are very happy to hear that you enjoyed our apartment-style suites. We hope to see you again soon!
2/10 Terrible
Matt
3 Apr 2024
Matt
Stayed 2 nights in Jan 2024
Response from Julia F. on 5 Apr 2024
Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.
Thank you so much for taking the time to share your experience with us! If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
8/10 Good
Rita
Travelled with partner
1 Apr 2024
Liked: Staff & service
The bathroom needs an update.
Rita
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Thank you for your valuable feedback, Rita. We appreciate you taking the time to share your thoughts with us. Rest assured, we take all guest feedback seriously and are continuously striving to improve our facilities. We'll definitely take your comments into consideration as we plan future updates to ensure that we meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future.
Really spacious, luxury 2 bedroom suite. Has an amazing view over the water and good location.
Sian
Stayed 1 night in Mar 2024
Response from Stephany J. on 1 Apr 2024
Thank you so much for taking the time to share your experience with us, Sian! We're thrilled to hear that you enjoyed your stay in our spacious and luxurious 2-bedroom suite. Our team works hard to ensure that every guest feels comfortable and pampered during their time with us. We hope to have the pleasure of welcoming you back for another memorable stay in the future.
Thank you for your great review, Richard! We hope to have another opportunity to serve you soon!
2/10 Terrible
Jackie, New Oxford
Travelled with group
27 Mar 2024
Disliked: Staff & service, amenities
Was very upset when checking in they required another deposit and was not told about this by Expedia and the front desk clerk just Shrugged his shoulders and like you still need a $400 deposit! Very disappointed
Jackie
Stayed 4 nights in Mar 2024
Response from Julissa - Hotel Manager on 29 Mar 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your check-in process. Please be informed that our deposit policy is standard practice in the hospitality industry and is stated on all our partner websites, including Expedia. Your satisfaction is our priority, and we hope to welcome you again for a more positive experience.
The hotel was beautiful and the grounds were well maintained! Maria at the front reception area was great and had exceptional customer service!!
Natasha
Stayed 1 night in Mar 2024
Response from Stephany J. on 27 Mar 2024
Dear Natasha, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel beautiful and our grounds well maintained. It's wonderful to know that Maria provided you with exceptional customer service during your stay. We'll be sure to pass along your kind words to her. We hope to welcome you back soon for another fantastic stay!
Thank you for your amazing review and wonderful comments! We hope to see you again soon!
6/10 Okay
christy
Travelled with group
25 Mar 2024
Disliked: Staff & service
The person at the desk was not friendly
christy
Stayed 1 night in Mar 2024
Response from Julia F. on 26 Mar 2024
Dear Christy, Thank you for taking the time to share your feedback regarding your recent stay with us. We're truly sorry to hear that you found our front desk service to be less than friendly. Please accept our sincere apologies for any inconvenience this may have caused you. Providing exceptional customer service is our top priority, and we strive to ensure that all our guests feel welcomed from the moment they arrive. Your comments have been noted, and we will be addressing this matter with our team to ensure that such instances do not occur in the future. We hope to welcome you back soon for a more improved experience.