Lobby

Reviews of Extended Stay America Premier Suites Miami Downtown Brickell

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 124 out of 321 reviews" "
Rating 8 - Good. 79 out of 321 reviews" "
Rating 6 - Okay. 60 out of 321 reviews" "
Rating 4 - Poor. 26 out of 321 reviews" "
Rating 2 - Terrible. 32 out of 321 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stephanie, KISSIMMEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Clean room, the area is safe and walkable. The staff was polite and never had an issue. I cant complain at all. Definitely recommend it and Definitely coming back.
Stayed 2 nights in May 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the air conditioning and the friendly staff
Stayed 7 nights in May 2024
Response from Hotel Management on 22 May 2024
Dear Emmanuel, Thank you for taking the time to review your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the air conditioning in your suite. We are also glad to hear your words of appreciation for our hard-working associates and will surely be sharing your remarks with them. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Lauren

Disliked: Cleanliness
Stayed 7 nights in Apr 2024

6/10 Okay

Nikesha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Dear Nikesha, We are pleased to receive your feedback and appreciate the opportunity to have hosted you. Your satisfaction is our top priority, and we are glad to know that you had an enjoyable stay with us. We extend our gratitude for choosing our establishment and hope to have the privilege of serving you again in the future.Sincerely,Hotel Management

10/10 Excellent

Devon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is some of the nicest I’ve ever had at a hotel. Javier is the best! Also have a younger man for the evening shifts and he’s just as awesome. Convenient location with a ton of food options to walk too. South beach is a quick 15 minute Uber or Lyft. Affordable hotel as well.
Stayed 1 night in May 2024

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Hotel Management on 8 May 2024
Dear Muhammad, We are delighted to hear that you had a satisfying experience during your stay at Extended Stay America. We take pride in catering to our guests' needs and ensuring that every little detail is taken care of to enhance their overall experience. Thank you for choosing us as your preferred accommodation, and we hope to welcome you back soon.Sincerely,Hotel Management

4/10 Poor

Alvin

Disliked: Amenities
Convenient location but horrible overall hotel. Smells really bad in halls and the rooms, found hair in multiple places that clearly indicate the room was not well cleaned, the cars passing on the highway outside are loud, the doors closing from the rooms next door are loud and I could even hear their showers. I could also hear people simply walking in the room above mine as well. Would never come back and don’t recommend. It was a slightly cheaper option than more reputable hotels, but not worth the inconvenience of everything mentioned above.
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Dear Alvin, Thank you for the feedback. Our hotel is dedicated to maintaining the utmost standards of cleanliness and comfort to provide a pleasant stay for all our guests. Therefore, we sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please rest assured that we take these matters seriously and are taking necessary measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management

2/10 Terrible

Verlia

Disliked: Cleanliness, staff & service, property conditions & facilities
Was not what was advertised Cannot believe the price we paid for what we received. Very disappointed.
Stayed 1 night in Apr 2024
Response from Hotel management on 30 Apr 2024
Dear Verlia, We apologize that your experience did not meet your expectations. Your feedback is valuable, and we will share this with our team. We appreciate your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, the room was clean. The bed sheet had some stains but it could have just been residual. The staff were very helpful, but some guest insisted on smoking in the hallway and stairs. Overall, it’s a good place to stay and affordable. I will stay again.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Grace, Thank you for taking the time to tell us about your stay. We are pleased that you were impressed with our outstanding service and accommodations. We will be sure to share your enthusiastic compliments with our staff. It was our pleasure hosting you at Extended Stay America. We appreciate you sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Sincerely,Hotel Management

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Adolfo, ÁNGELES

Good
Stayed 1 night in Apr 2024

10/10 Excellent

elba

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Dear elba, Thank you for your feedback. We appreciate you taking the time to share your experience with us at Extended Stay America. Your satisfaction is important to us, and we strive to ensure that all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to exceed your expectations during any future visits.Sincerely,Hotel Management

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall
Stayed 1 night in Apr 2024

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were comfortable and you had the option to cook so that was convenient if you want to save money. I was expecting a bigger breakfast selection but it was okay for on the go options.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Gilberto, Thank you for the excellent review of Extended Stay America. Our guests' comfort is important to us, and we are glad that your room and the amenities we provide exceeded all of your expectations and made for a more memorable stay. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

6/10 Okay

Fernando

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jo Ann

Stayed 1 night in Apr 2024

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Shazain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that there was a kitchen, which allowed us to cook and prepare meals while exploring the city. I also really appreciated the friendliness of the staff.
Stayed 2 nights in Mar 2024

2/10 Terrible

Yaisel

Disliked: Cleanliness, staff & service
Bathroom was dirty.
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Apr 2024
Dear Yaisel, We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

10/10 Excellent

Mennietta

Very clean an nice
Stayed 3 nights in Apr 2024
Response from Hotel Management on 7 Apr 2024
Dear Mennietta, Thank you for your kind review about Extended Stay America! We are delighted to hear that you found our hotel very clean and nice. Providing a comfortable and pristine environment for our guests is a top priority for us. Your positive feedback is greatly appreciated and serves as motivation for our team. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us, and we appreciate your recommendation. Safe travels!Sincerely,Hotel Management

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Myrthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

8/10 Good

Kristoffer, New York

Liked: Amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at this hotel! Its clean and the staff is so nice and helpful. We will define stay again.
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Dear Lesley, Thank you for taking the time to share your excellent experience with us at Extended Stay America! We are delighted to hear that you found our hotel clean and our staff nice and helpful. It's our pleasure to provide outstanding service to our guests, and we're thrilled to know that we exceeded your expectations. We look forward to welcoming you back on your next visit. Sincerely,Hotel Management

6/10 Okay

Vilma, North Bay Village

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Zsolt, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear reader, I have been reading different comments about the hotel prior to my booking people going negative about the breakfast. To be honest if you like to stay like a Queen, Novotel is just across the road, if you can only afford America Premier Suites just be happy for what you have got. To me this hotel is very much a British Premier Inn style hotel which is lower quality to Hilton or Hyatt but what you need a clean bed, shower and location you will have it all. To me this hotel was perfect for my stay technically six months ago I stayed in Novotel just across the road and I was as happy here as over on the other side of the road. I had everything on the cornet, CVS, Publix, Monorail literally Brickell is like so near &easy to get to. I am already thinking of making another booking and this hotel will be my first choice as I have Calle Ocho and all the shops parking everything, and once a week cleaning does not bother me as I clean my own house once a week too but I am a clean as I go guy so have no issue taking the garbage out. Also clean towels are available so I could have them changed like every other day if needed. Staff was nice and helpful, nertheless I liked my inn style accommodation. And I will not hesitate to make another booking in the future at all. I am thankful for this place, I am obsessed with Miami anyways, & Liked that they have had night security and laundry and all that is needed so I am grateful to God for this stay. Bless you all.
Stayed 10 nights in Mar 2024

10/10 Excellent

Ramzan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good service
Stayed 7 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Ramzan, Thank you for your positive feedback about your recent stay at Extended Stay America! We're delighted that you had a good experience with our service. Our top priority is providing excellent service to our guests, and we're thrilled that we could meet your expectations. We appreciate your patronage and look forward to welcoming you back again soon!Sincerely,Hotel Management

8/10 Good

Fiorella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two receptionist were super great! I had a checkout at 11am and I asked one of the staff members if I could leave my car there and they were super cool about it.. thanks guys!
Stayed 1 night in Mar 2024

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The smell in this room was horrible. I had to go to Walgreens and by air fresheners and candles. The bathroom was filthy.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Charles, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

10/10 Excellent

Sylvia

Stayed 1 night in Feb 2024

6/10 Okay

Anita, Beacon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

kristine

Travelled with family
Liked: Cleanliness, staff & service
The location is good, close to the train station and to the convenient store across the street. This hotel has no shuttle service to the port.. Although my stay here was only for the night to tour miami, it was easy to get to from south beach...the area looked safe, people is seen walking during the night and day. I had a great view from my room window...The staff was nice. The breakfast was only grab to go items like individually wrapped muffins...it would be nice to incorporate fruits.
Stayed 1 night in Feb 2024
Response from Hotel Management on 3 Mar 2024
Dear kristine, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Kind and professional staff, especially Michael. Hotel was very clean and comfortable. Very nice!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 2 Mar 2024
Dear Julian, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our hospitality is shared with Michael and the entire team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

8/10 Good

Walter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay at Extended Stay 2/12/24-2/19/24. It is very convenient to shopping ,grocery ,banks,ect I just have a few suggestions . When I arrived there were a lot of boxes behind the front desk and only one bench to sit on while waiting to check in and if you were early the wait could be a long time with no place to sit. Anyways for a moment I thought what are we doing here. However after we settled in everything was quite comfortable . Lobby could use some plants as it is Miami and would make people more comfortable. The only other thing is we had to refresh our key everyday to the point when we returned to the hotel we would do that before we went upstairs. Maybe they need a new card machine . Other than minor things its great no frills -save $ place. Will stay next year for our next convention w
Stayed 7 nights in Feb 2024

6/10 Okay

Antoinette

Liked: Cleanliness
Disliked: Staff & service
No breakfast
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Antoinette, Thank you for selecting our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast selection fell short of your expectations during your stay. Your feedback is appreciated, and we will share your comments with the appropriate individuals to enhance our future offerings. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

8/10 Good

Monica

GREAT Customer Service✔️
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Monica, Thank you for choosing Extended Stay America. We are pleased to know how much you liked the exceptional service provided by our staff. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

6/10 Okay

Mehdi

Stayed 1 night in Feb 2024

6/10 Okay

AISHA

Hard to find
Stayed 1 night in Feb 2024
Response from Hotel Management on 17 Feb 2024
Dear AISHA, Thank you for taking the time to review our hotel. We apologize for any confusion or inconvenience you experienced while locating our hotel. We understand the importance of a seamless visit, and your insights are crucial for our continued improvement efforts. Please know our front desk team is eager to assist our guests with directions and suggestions to help make the most of their visits. We hope you had a pleasant stay overall and look forward to seeing you again soon.Sincerely,Hotel Management

6/10 Okay

mauricio

Travelled with family
Poor cleaning
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Dear mauricio, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

10/10 Excellent

carlos

Stayed 14 nights in Jan 2024

10/10 Excellent

Alma

Stayed 1 night in Feb 2024

10/10 Excellent

Jesika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and staffing was super great.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The place smells like a Chinese restaurant the moment you step in.
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Feb 2024
Dear Guest, Thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for falling short of your expectations. We have addressed this appropriately with our concerned department. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

4/10 Poor

Jody

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff not helpful or friendly. Room was old and run down.
Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Dear Jody, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

10/10 Excellent

KENWYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large and spacious and smells great. I had a view of the roadside and part of the surrounding houses.
Stayed 1 night in Feb 2024

6/10 Okay

mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A
Stayed 1 night in Feb 2024

2/10 Terrible

Gabriela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 31 Jan 2024
Dear Gabriela, We're sorry to hear that your experience did not meet expectations. If there are specific aspects that contributed to your dissatisfaction, we'd appreciate any additional feedback to help us understand and improve. Our goal is to ensure all guests have a positive stay, and your comments are valuable in that process. We appreciate your input and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely, Hotel Management