3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Eden Roc Miami Beach

4.5 out of 5
Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 983 out of 2006 reviews" "
Rating 8 - Good. 385 out of 2006 reviews" "
Rating 6 - Okay. 289 out of 2006 reviews" "
Rating 4 - Poor. 174 out of 2006 reviews" "
Rating 2 - Terrible. 175 out of 2006 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastian, Hialeah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staycation!!
Stayed 1 night in May 2024

10/10 Excellent

Tasha

Travelled with partner
We really enjoyed our stay at Eden Roc for our anniversary. Everything was just as we expected. Check in and check out was easy and every employee was friendly and accommodating. We used their valet every night which saved us time on trying to find parking. The pools were nice as well I just wished they stayed open longer. Ocean social was great for dinner. We can’t wait to come back!!!
Stayed 3 nights in May 2024
Response from Nora on 27 May 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 Excellent

Harold jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is located close to everything, the staff is professional, courteous, efficient. The views from the eden roc are awesome! Ocean front your right there. I couldnt stop staring at the awesome views. I spent quality time at the beach ,being one with nature . Swiming in the ocean off the beach of the eden roc , again is awesome . I will return!
Stayed 3 nights in May 2024
Response from Nora on 27 May 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 Excellent

Palah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💜
Stayed 4 nights in May 2024
Response from Nora on 27 May 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great beach service. Just double check your bill before you leave, we had multiple things charged that we never had
Stayed 3 nights in May 2024
Response from Nora on 27 May 2024
Thank you for being our guest at Eden Roc Miami Beach. Apologies for the inconvenience with the bill charges. We look forward to welcoming you back for another amazing visit. Sincerely

10/10 Excellent

amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean
Stayed 4 nights in May 2024
Response from Nora on 26 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

6/10 Okay

Carole

Stayed 4 nights in May 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Plenty of bars and restaurants around the place, including the 2 bars at the property itself. I highly recommend visiting Nobu for dinner as it was absolutely stellar. One note, they say this property is completely non-smoking however all I could smell on my balcony was cigars. So take that rule as a suggestion. Overall, we enjoyed our stay.
Stayed 2 nights in May 2024
Response from Nora on 26 May 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

6/10 Okay

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The smell of the hallways
Stayed 4 nights in May 2024
Response from Nora on 26 May 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the smell of the hallways. We hope you will give us another opportunity. Sincerely

10/10 Excellent

Trey, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice getaway for a few days, pretty expensive with all the resort fees however. Staff were friendly and helpful. Spa was great 👌
Stayed 4 nights in May 2024
Response from Roberto Thomae on 25 May 2024
Dear Trey, We are very happy to learn that you enjoyed your stay and the spa, we will take your feedback into consideration and pass it along to the appropriate areas. We look forward to welcoming you back.

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lofts are extremely nice
Stayed 1 night in May 2024
Response from Roberto Thomae on 25 May 2024
Dear Rodolfo, Thank you for taking the time to give us your feedback, we are delighted to know you enjoyed the lofts. We look forward to welcoming you back

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this property was clean and the employees who worked there were friendly and attentive. The beach was clean and the pool was nice. The service at the restaurant was good as well.
Stayed 5 nights in May 2024
Response from Nora on 24 May 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

4/10 Poor

Victor

Travelled with group
Liked: Cleanliness, property conditions & facilities
$150 fee for early check in. Speechless
Stayed 2 nights in May 2024
Response from Nora on 24 May 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. We hope to see you soon and will give us another opportunity to show you how amazing our hotel truly is. Apologies for any inconvenience. Sincerely

10/10 Excellent

Roxana Elena

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort overall
Stayed 4 nights in May 2024
Response from Nora on 24 May 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 Excellent

Delvin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel people was nice, especially the valets. They provided good service
Stayed 2 nights in May 2024
Response from Nora on 24 May 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Julianna

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Roberto Thomae on 25 May 2024
Dear Julianna, Thank you for taking the time to rate your stay with us. We look forward to welcoming you back.

10/10 Excellent

om

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nora on 24 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

10/10 Excellent

Bryan

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Nora on 24 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

4/10 Poor

Juliana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Nora on 24 May 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place amazing views great amenities
Stayed 3 nights in May 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

Jagandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in May 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

8/10 Good

Oscar

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

nicole

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nora on 21 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bottle waters in the rooms. No ice machines around on any of the available floors. Bellman went to get water, but never came back with them. My husband tipped him too quickly.
Stayed 4 nights in May 2024
Response from Nora on 21 May 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the bottle of water and the Ice. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity. Sincerely

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

Chanay, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 3 nights in May 2024
Response from Nora on 21 May 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nora on 21 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

8/10 Good

Teshia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Eden Roc was enjoyable. I love the architecture and the ambiance. The staff were helpful and professional. Eden Roc needs more food options. Eden roc needs to do maintenance on elevators because they are too slow. The lighting in the lobby at night is too dark. Lighting in the hallways leading to the rooms are too dark as well. There is no floor length the mirror. There is no storage space in refrigerator because too many beverage options. There needs to be a microwave. The walls are too thin and I can hear my neighbors. The Eden roc pool menu is misleading. If you order a margarita pitcher it’s not just 40$ it’s 40$ plus the price of the single margarita. This needs to be displayed on the menu and clarified. Also once an order is placed you aren’t able to change it which is unacceptable. If I want a different drink and I’m paying for it then the bar should be able to make adjustments. Overall I enjoyed my stay but Eden roc has room for improvement. Management were amazing and let us check out later than usual. Will be back to see if changes were made. Thanks Eden roc!
Stayed 2 nights in May 2024
Response from Nora on 20 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nora on 19 May 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Miami. Always a great experience here!
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Betsy,We are so happy to hear that Eden Roc Miami Beach is your favorite hotel in Miami! Your continued loyalty means a lot to us, and we strive to create a consistently great experience for all our guests. Thank you for choosing us again and again and we look forward to your next stay with us soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Azia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nora on 19 May 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your feedback. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Sincerely,

10/10 Excellent

Ellana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here!
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Ellana,Wow! We're so happy to hear you loved your stay with us at Eden Roc Miami Beach! Our team strives to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back for another amazing stay!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Sabrina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Sabrina, Wow! We are so happy to hear that! Your positive feedback truly brightens our day. Thank you for choosing Eden Roc Miami Beach to be your home away from home and we look forward to welcoming you back again soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Zachary,Thank you for your glowing review and perfect rating! It was truly a pleasure having you as our guest, and we're thrilled you thoroughly enjoyed your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple pools, easy beach access Cafe downstairs, very friendly staff
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear Natalie,Awesome! Thank you for leaving your fantastic review. At Eden Roc Miami Beach, we strive to wow every guest and provide a fabulous getaway for everyone. We're ecstatic to learn that you had an amazing stay and had the chance to visit the beach, relax at our pools, and meet our friendly team members. It was an absolute pleasure to welcome you, and we are looking forward to dazzling you once again on your next stay!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Good

Nival

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The resort fee and umbrella charges are really ridiculous. The valet parking is very expensive and there is a parking lot right next for $20 in out as you like .... you just have to get a parking spot which wasnt difficult.
Stayed 2 nights in May 2024
Response from The Front Desk Team on 15 May 2024
Thank you for staying with us, and for this great review. We hope to see you again soon. We apologize for the difficulties with the umbrellas and parking.

10/10 Excellent

Shanika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, from the cleanliness to the service and amazing beach views. I truly enjoyed my stay.
Stayed 2 nights in May 2024
Response from The Front Desk Team on 14 May 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

10/10 Excellent

Alfred, Glassboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Front Desk Team on 15 May 2024
Thank you for staying with us, and for this great review. We hope to see you again soon.

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would love to come back
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Rebeca,We're so happy to know that you had a great time with us overall, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating.
Stayed 3 nights in May 2024
Response from The Front Desk Team on 13 May 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Front Desk Team on 14 May 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

4/10 Poor

Christin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was beautiful, rooms and hallways were deplorable
Stayed 2 nights in May 2024
Response from The Front Desk Team on 12 May 2024
Thank you for staying with us. I apologize that your stay didn't exceed expectations.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Front Desk Team on 13 May 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

6/10 Okay

Giuliana, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but the restaurants offered terrible food and highly overpriced
Stayed 1 night in May 2024
Response from The Front Desk Team on 12 May 2024
Thank you for staying with us. I'm sorry the outlets were unsatisfactory. I'll be passing along your feedback to them.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and goes above and beyond to ensure an exceptional stay. Ocean views everywhere and the pools are fantastic.
Stayed 6 nights in May 2024
Response from General Manager on 10 May 2024
Dear Brenda,Thank you for leaving your amazing review! Indeed, the views are beautiful, and we're glad they helped make your stay at Eden Roc Miami Beach all the more memorable. It's also super cool to know that our friendly staff and inviting pools added to your experience. The next time you're in the area, please come see us again for another terrific stay.Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as usual and my favorite place to stay in Miami Beach.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Brenda,Thank you for your loyalty and for choosing us as your favorite place to stay in Miami Beach. We're thrilled you had an awesome stay with us, and our team can't wait to welcome you back!Sincerely,Maria VilchezEden RocHotel Manager

2/10 Terrible

Susan, Hillsbororugh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel in Miami Beach! 1- Unfriendly front desk and very slow! 2- No drinking water in the room. Unplugged and Empty mini bar. 3- Awful breakfast at the Social cafe. We booked room with breakfast and the breakfast was major scam!!!! They had breakfast buffet and a good size breakfast menu. Usually when you pay upfront for breakfast, the hotel has a nice breakfast buffet. This hotel limits the breakfast to only one item from really 4 selection from the menu. So you can’t order eggs! The allowable breakfast items were aci bowl, avocado toast or pancake which they were only $17-$18 on the menu. So it was not worth to pay $25 for breakfast upfront! And the food was so bad we did not go back for the 2nd day! 4-Nobu side also was really bad! The hotel is also connected to Nobu hotel and the restaurant. The Nobu restaurant was so over rated! It is already outdated with their decor and very cheap used furniture. 5- The common area of the hotel was really This hotel is very outdated, cracked tiles in the elevator with black dirt all over! 6-The carpets in front of the ballrooms were all stained and had old nasty spell stains all over! The carpet in our room was sticky! 7-This hotel does not spend money on maintenance and poorly run! The Aircondtioning in the hallways are kept off! So hallways were extremely hot and stuffy! 8-.Valet parking was $57 dollars. 9- They do not allow free early check in! They charge $150 even when they have the availability.
Stayed 2 nights in May 2024
Response from Nora on 7 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are so sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service
Good, rooms need to update. Expensive
Stayed 4 nights in May 2024
Response from Nora on 6 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Okay

Yang

Stayed 3 nights in May 2024
Response from Nora on 7 May 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

2/10 Terrible

Noelia Santana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I arrived at that place I was surprised at the low standard of cleaning that most of the parts that I used in my room were used in. I had to clean them before because it was obvious not been cleaned suns the las person before me. .I was in that place for three days with a broken bathroom.And with a lot of dust everywhere.I called service three times and they supposedly came to repair it, but until the day I left the bathroom still didn't work. After all I can't say that I recommend this place.
Stayed 3 nights in May 2024
Response from Nora on 5 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,