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Reviews of Clinton Hotel South Beach

4 out of 5
Clinton Hotel South Beach
825 Washington Ave, Miami Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 644 out of 1511 reviews" "
Rating 8 - Good. 223 out of 1511 reviews" "
Rating 6 - Okay. 212 out of 1511 reviews" "
Rating 4 - Poor. 155 out of 1511 reviews" "
Rating 2 - Terrible. 277 out of 1511 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Rose marie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The ladies at the front desk was friendly. The cleaning staff didn’t do a good job cleaning they just made the beds with the same dirty sheets, same soiled towels and bathroom floors. We had to ask for fresh towels which was difficult because the staff didn’t speak a word in english. We had to pay for cleaning for everyday right?
Stayed 4 nights in Apr 2024
Response from Daniela on 1 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Shanteal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeepers left super early in the day so they wouldn’t bring us towels or wash rags, but we found out that there was people there they were just being lazy! Also, they were up at like five in the morning right outside our bedroom window being noisy! I had my soda explode on the blanket and we asked for a need comforter and they made us sleep with no blankets!
Stayed 1 night in Jan 2024
Response from Guest Service Team on 30 Apr 2024
Dear Shanteal, Thank you for staying with us at The Clinton South Beach. We understand that your stay was negatively affected by the level of service you received. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

6/10 Okay

Alexis

Travelled with partner
Liked: Staff & service
I didn’t like how there was no hot water in shower. Parking was very limited. We had to walk 3 blocks with suitcases because no private parking. Not the hotel fault but I didn’t see listed “no private parking” My whole floor smelt of MJ. Service & workers was great and it was clean!
Stayed 1 night in Apr 2024
Response from Guest Service Team on 30 Apr 2024
Dear Alexis, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a pretty good property. Our room was large and quiet for the most part. The staff was friendly and every time we requested something they had it with no wait time. I love that it was in the middle of everything and the hotel was very well kept.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 26 Apr 2024
Dear Calvin, thank you for taking the time to share your recent experience with us. We appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable. We can't wait to welcome you back soon!

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would strongly advise not staying here. The room was sooo dirty. I told the front desk and they did offer to give me my money back or clean the room. I asked for a different room but they didnt have snything available and the hotels in the area were booked. Also what needed to be done was not just cleaning. The curtains had spots the walls had peeling paint. The room had holes in the walls the room had sand and dirt in the corners the beds were old and dusty. The bathroom was half decent. I just wished id read all of the reviews before booking because the complaints are the same. The balciny wouldve been awesome but there holes in the walls as well as dirt on the tables and the chairs were rusted. I wpuld never ever stay here ever again. Ive included pics so that you can see what i mean
Stayed 3 nights in Apr 2024
Response from Daniela on 25 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Kadi-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay yhe only part o didn't like is that it's my first time going to a hotel that doesn't put sml rags in the bathroom
Stayed 1 night in Apr 2024
Response from Guest Service Team on 24 Apr 2024
Dear Kadi-Ann, Thank you for staying with us at The Clinton South Beach. We thank you for your feedback and your comments. We apologize for any inconvenience you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Enkeleda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Team on 23 Apr 2024
Dear Enkeleda, Thank you so much for staying with us at The Clinton South Beach. We really appreciate you taking the time to share your rating with us. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Kaveh

Travelled with family
The smell of cleaning materials was pretty annoying, the rooms facilities are old, my fridge is watering all the time, limited towels, also tooth brush and everything in the room will be charge at the end
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 22 Apr 2024
Dear Kaveh, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay.

8/10 Good

dale

Travelled with family
Liked: Cleanliness
Room was nice & clean, safe and secure,only downfall in the room, both lamps were horrible condition I took pictures, overall great experience at Clinton and South Beach ⛱️🏖️
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 19 Apr 2024
Dear Dale, Thank you for staying with us at The Clinton South Beach and for sharing your comments. We are thrilled to hear that you were able to take advantage of our convenient location, right in the heart of South Beach. We understand that your stay was negatively affected by the condition of the rooms. We apologize for any inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience The Clinton South Beach!

6/10 Okay

Amanda, Port Orchard

Stayed 2 nights in Apr 2024
Response from Guest Service Team on 22 Apr 2024
Dear Amanda, We noticed that you rated our service experience low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence.

10/10 Excellent

wilson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location..close to beach..retail..drug store..restaurants.. bars etc.. If you want to sleep late make sure to get room not close to the pool area
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 19 Apr 2024
Dear Wilson, Thank you for staying with us at The Clinton South Beach and for sharing your comments. We thrilled to hear that you were able to take advantage of our convenient location, right in the heart of South Beach. We apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience The Clinton South Beach!

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel worked out great for us. Our room was large and it’s in a great location. Would happily stay there again
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 18 Apr 2024
Dear Cameron, Thank you for staying with us at The Clinton South Beach and for sharing your kind comments! We are delighted to hear that you were able to enjoy our wonderful hotel as well as take advantage of our convenient location, right in the heart of South Beach. We cannot wait to welcome you back again soon!

2/10 Terrible

Shaneequa, Brooklyn

This hotel room tv didn’t work bathroom didn’t close phone didn’t work and I called 3 days before my trip no one pick up !
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 17 Apr 2024
Dear Shaneequa, Thank you for staying with us at The Plymouth South Beach. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay.

10/10 Excellent

Eboney, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay
Stayed 2 nights in Apr 2024
Response from Dai on 17 Apr 2024
Thank you for staying with us. We appreciate the feedback !

2/10 Terrible

Emina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I HIGHLY recommend not staying at this hotel. Rating this a 4 star hotel is a joke. I know it’s a bargain for the area but I’ve stayed at highway motels in the middle of no where that were better. For starters, the staff are not welcoming. They do their jobs, but barley smile and talk (don’t even say hello as you walk by). The room itself was extremely old and frankly dirty. The lamps were rusted, lamp covers curtains and linens stained. The beach towels and bath towels were dirty more than half the time. We didn’t even get wash cloths, just 3 towels for a 4 person occupied room. Our room didn’t have an iron or hair dryer-we did receive it once we asked. We had our room cleaned and it was barley brushed over. We didn’t even get new towels. There’s no way to mark on the door do not disturb, so expect someone coming into your room. There’s bugs that look like roaches everywhere. We killed at least 5 in our 4 day stay. The room is muggy and smells of mold. The AC works well. The Wi-Fi in the room is very spotty, but works well in the lobby. The pool is not what it looks like in photos. There’s four lounge chairs in the middle of a restaurant by a pool that barley fits 4 people. It’s very awkward to use while people are eating around you at a sit down restaurant. The only positives are the area. It is very close to everything on south beach. There’s an amazing poke place next door and other dining options.
Stayed 4 nights in Apr 2024
Response from Dai on 17 Apr 2024
Dear Emina, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

2/10 Terrible

Fang

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Team on 18 Apr 2024
Dear Fang, We noticed that you rated our service experience low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence.

8/10 Good

Emely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel
Stayed 1 night in Apr 2024
Response from Guest Service Team on 14 Apr 2024
Dear Emely, We are so pleased to know that you enjoyed your stay. It is always motivating on our end to receive commendable feedback from our valued guests like you. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff was wonderful and the restaurant connected to it was awesome
Stayed 1 night in Apr 2024
Response from Guest Service Team on 11 Apr 2024
Dear Patricia, thank you for taking the time to write a review about our hotel. We are pleased to hear that you found our staff friendly and that we were able to meet your expectations when it comes to providing good value accommodations. We can't wait to welcome you back soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I would definitely come back
Stayed 2 nights in Apr 2024
Response from Danielao on 10 Apr 2024
Thank you for staying with us!We appreciate the feedback

6/10 Okay

Hilda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was near everything. I have nothing else to say other than that
Stayed 1 night in Jan 2024
Response from Guest Service Team on 9 Apr 2024
Dear Hilda, Thank you for taking the time to write a review about our hotel. We are so glad you enjoyed our location. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be. We would love for you to give us another try. Please contact us directly as we would like to know more about your concerns. Thank you again for taking the time to review our hotel and we truly hope that we will have another opportunity to welcome you back.

8/10 Good

Jeremy

Stayed 3 nights in Mar 2024
Response from Guest Service Team on 30 Apr 2024
Dear Jeremy,We noticed that you rated our service experience low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. We arrived well before check in, but they allowed us to drop our luggage and gave us beach towels. Room was clean, spacious, and very comfortable. The pool area was small but charming. We love South Beach and can't wait to come back!
Stayed 1 night in Mar 2024
Response from Guest Service Team on 8 Apr 2024
Dear Ann,Thank you for taking the time to share your recent experience with us. We are so pleased to know that you enjoyed your stay and that you found your room well to your liking. We will also be sure to share your kind comments to our staff, our team takes great pride in making each guest's stay an unforgettable one! It is always motivating on our end to receive commendable feedback from our valued guests like you. We can't wait to welcome you back soon!

2/10 Terrible

Jaqueline Quintero

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I got charge an extra fee per night I stay. The hotel conditions were terrible. I could not sleep well because I could here the neighbors yell all night fighting. It was not a pleasent time.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 5 Apr 2024
Dear Jaqueline, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

4/10 Poor

Shawn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was substandard. Rooms were old and walls and vents were unclean. Hallways noisy, and maid service non existent. Wont be back
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 2 Apr 2024
Dear Shawn, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. We understand that your stay was negatively affected by the condition of the rooms and the level of service you received. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay.We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely pleasantly surprised! What a gem. I will be staying here again, friendly staff as well, thank you Clinton Hotel.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 2 Apr 2024
Dear Lauren, Thank you for taking the time to share your recent experience with us. We appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable. We can't wait to welcome you back soon!

4/10 Poor

Damaris

Travelled with family
Disliked: Staff & service, property conditions & facilities
Exactly better
Stayed 3 nights in Feb 2024
Response from Guest Service Team on 1 Apr 2024
Dear Damaris, We noticed that you rated our service experience low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

2/10 Terrible

Albania

Disliked: Cleanliness, property conditions & facilities
It was roaches in my room
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 1 Apr 2024
Dear Albania, It saddens us that you were not satisfied with our hotel. We apologize for the inconveniences that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

6/10 Okay

Anastasia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bed frame has stains and smelled moldy
Stayed 1 night in Mar 2024
Response from Dai on 31 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Nino, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 1 Apr 2024
Dear Nino, We noticed that you rated our service experience low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

2/10 Terrible

Ocean

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was less than exceptional at the Clinton Hotel, and while I understand that some of this was out of control (weather, flooding), the hotel was subpar for what was paid to stay there as well as the pictures displayed on the website prior to booking. It was like staying in a third world country. The hotel charged my credit card for things that were supposedly taken from our hotel minibar, however we in fact did not use any of these items.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 2 Apr 2024
Dear Ocean, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. On the other hand, please accept our sincere apologies if some of our amenities, particularly our pool, fell below your expectations. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay.We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 30 Mar 2024
Dear Elizabeth, Thank you for staying with us at The Clinton South Beach and for sharing your kind comments. We are delighted to hear that you were able to enjoy our wonderful hotel.We can't wait to welcome you back soon!

4/10 Poor

Sharon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dai on 31 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Boyoung

Travelled with group
Liked: Property conditions & facilities
Pretty old but nice
Stayed 2 nights in Mar 2024
Response from Dai on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there really early, around 10h am and they check us in at that time. We were super happy!!
Stayed 1 night in Mar 2024
Response from Guest Service Team on 28 Mar 2024
Dear Audrey,Thank you for staying with us at The Clinton South Beach and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

8/10 Good

shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property is old but staff was nice and our room was clean. Photos on web - don’t match reality. Good location for the price. No frills !
Stayed 1 night in Mar 2024
Response from Guest Service Team on 28 Mar 2024
Dear Shawn,Thank you for staying with us at The Clinton South Beach and for sharing your kind comments!I am delighted to hear that you were able to enjoy your stay. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We cannot wait to welcome you back again soon!

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review from two 24 year olds during spring break This hotel was AMAZING, staff was so nice and young, location was absolutely perfect ( 5 minute walk to the beach and collins AVE, right in the middle of nightlife and super safe). I was very scared because of the reviews I read about dirty rooms and honestly it could not be further from the truth. The only downside is that the walls are super thin so you can hear people walking in the hallway but other than that it really is not nearly as bad as people made it out to be. If you want a nice spot in Miami beach I would definitely stay here!
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 28 Mar 2024
Dear Claudia,Thank you for staying with us at The Clinton South Beach and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Terrible

rajesh

Travelled with partner
Disliked: Amenities
There’s cost for everything from water to coffee nothing is complementary. We were in room 222 where the drapes did not fully cover the window causing a bright light to shine while night long in the room. Lastly the rooms are bare bone there isn’t even a chair in the room, however front desk will provide if you request.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 27 Mar 2024
Dear Rajesh,Thank you for staying with at The Clinton South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience The Clinton South Beach in the near future.

2/10 Terrible

Diane

Disliked: Cleanliness, property conditions & facilities
Very disappointed. Broken sink. bathroom door doesn’t close. Slider door to patio was broken and won’t lock. Fire alarm was going off at 3am. Wouldn’t stay here again.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 25 Mar 2024
Dear Diane, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. We understand that your stay was negatively affected by the condition of the room. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay.. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

2/10 Terrible

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Dear Diane,Thank you for staying with at The Clinton South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience The Clinton South Beach in the near future.

10/10 Excellent

Briana

Stayed 2 nights in Mar 2024
Response from Danielao on 10 Apr 2024
thank you so much for staying with us!We appreciate your feedback.

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The common areas of the property are older. The rooms are remodeled, but not well constructed. Our shower door didn’t close, there were significant dings in the walls and trim, rooms are small, windows are single paws and not insulated.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 21 Mar 2024
Dear Jennifer,Thank you for staying with at The Clinton South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience The Clinton South Beach in the near future.

2/10 Terrible

Makena

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start off the hotel looks NOTHING like the photos. We got there after dark and there were no lights. I honestly thought it was empty. All of the hotel staff is extremely rude and if you ask for more toilet paper or towels they will roll their eyes at you. Our room smelled like cigarettes and felt moist the whole time. There is also music blasting all morning. Wouldn’t recommend this hotel on my worst enemy.
Response from Guest Service Team on 18 Mar 2024
Dear Makena,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

10/10 Excellent

Mahmood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very pleasant stay only problem was parking.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 17 Mar 2024
Dear Mahmood,Thank you for staying with us at The Clinton South Beach. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Jordan

Get what you pay for - the beds were super soft and lumpy, no suggestions for parking, tv was broken, no washcloths in room and the hot water faucet in the sink had no water. The “pool” (think Walmart kid pool) area was closed and there was no place else that you could sit outside. Walls paper thin. Make sure you use your inside locks as a maintenance person tried to open our door.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 16 Mar 2024
Dear Jordan, It saddens us that you were not satisfied with our hotel. We apologize for the inconveniences that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

8/10 Good

Daeun

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 16 Mar 2024
Dear Daeun, We noticed that you rated our service experience low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence.

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location and good price. Walking distance to everything. Late night food. Property is a bit outdated but rooms are pretty decent.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 14 Mar 2024
Dear Ana, Thank you for staying with us at The Clinton South Beach and for sharing your comments. We are thrilled to hear that you were able to take advantage of our convenient location, right in the heart of South Beach.We apologize for any inconvenience you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience The Clinton South Beach

2/10 Terrible

Lua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
READ BEFORE BOOKING - SAFETY CONCERNS. The management has been contacted and is appropriately resolving the issue, but I wanted to share our experience. First of all, the sheets had stains all over, the bedding was moist from mildew, and the room smelled so strongly of mildew/mold that it was unbearable. On top of all of that, we were woken up at midnight to a "staff" member pounding on our door for over 10 minutes, supposedly to bring us towels that we never requested? The room was shaking from how hard they were hitting the door, which was terrifying. Of course we didn't open the door and instead tried calling the front desk to confirm (as this is obviously quite strange and it was late at night). The phone in the room doesn't work which is a major SAFETY issue. Couldn't even call 911 from the room. Used my out-of-country cell phone to call the front desk again for 15 minutes with no answer. The police ended up having to get involved with this safety issue and thankfully there were no bad outcomes. Only positive of this hotel is that it is a few minute walk to the beach, but there are plenty of other options nearby. I never write poor reviews and I appreciate management's response, but I could never recommend this property.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 16 Mar 2024
Dear Lua,It saddens us that you were not satisfied with our hotel. We apologize that you stay was less than extraordinary. We understand that your stay was negatively affected by the condition of the rooms and the level of service you received. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day.We would like to hear more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay.We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, mold found on sheets in the bed, elevator broken, building physically falling apart.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 13 Mar 2024
Dear Michael,Thank you for staying with at The Clinton South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience The Clinton South Beach in the near future.

2/10 Terrible

Lizzie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like body odor. Ventilation was poor. The room felt wet the entire time.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 12 Mar 2024
Dear Lizzie, Thank you for staying with us at The Clinton South Beach. We apologize that you stay was less than extraordinary. This is certainly not up to our standards and it is feedback like yours which allows us to improve our hotel each day. We understand that your stay was negatively affected by the condition of the rooms. We would like to know a little more about your concerns during your stay, for this you could contact our guests services team in order to offer a better solution to a sensitive issue such as your stay.We hope to have the chance rectify the situation and welcome you back to re-experience The Clinton South Beach

10/10 Excellent

Prottay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location!
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 12 Mar 2024
Dear Prottay,Thank you for staying with us at The Clinton South Beach and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. We cannot wait to welcome you back again soon!