Outdoor pool

Reviews of citizenM Miami Brickell

4 out of 5
citizenM Miami Brickell
11 SE 10th Street, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1001 reviews" "
Rating 8 - Good. 194 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Emeka

Liked: Cleanliness, staff & service, property conditions & facilities
e
Stayed 2 nights in May 2024

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. All the essentials.
Stayed 2 nights in May 2024

2/10 Terrible

Mackendy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let people know the size of the room before booking
Stayed 1 night in May 2024

10/10 Excellent

Aaron, Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were state of the art in every way. Lighting, shade, layout! Safe and convenient
Stayed 5 nights in May 2024

10/10 Excellent

Yuchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

David, Colorado Springs

Liked: Cleanliness
The rooms are very small. And then very smalll again. Micro.
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 3 nights in Apr 2024

10/10 Excellent

Mahmoud Reza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly
Stayed 3 nights in May 2024

10/10 Excellent

Fernando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a disaster in the area
Stayed 1 night in May 2024
Response from Management Response on 16 May 2024
Hi citizen Fernando, Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you actually enjoy your stay with us, but saddened that you had some parking challenges, we strive to give amazing experiences to all guests, and waiting to see you back again! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Viridiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcoming staff with excellent knowledge of the area.
Stayed 2 nights in May 2024
Response from Management Response on 15 May 2024
Wow! We are thrilled to hear you had an incredible time at our hotel! Our team members were clearly on fire, making your stay beyond perfect. Thanks for the shout-out! We hope you'll visit again soon for another memorable experience.

8/10 Good

Laurie, Agoura Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was unique. Love the location loved all the high-tech amenities, including check-in lights in the room. I would say, though that if you are traveling for more than two days with large luggage, the room is a might too small.
Stayed 1 night in May 2024
Response from Management Response on 15 May 2024
Hi citizen Laurie, Thank you for visiting CitizenM Miami Brickell and taking the time to tell us about your experience. We are so happy to see you enjoyed your experience and also provided us with some insight on how your personal experience went. We strive to create cool experiences! We hope to welcome you back soon! Until then, safe travels! CitizenM Miami Brickell team.

8/10 Good

Amy, Hockessin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in May 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greatest feature about CitizenM Brickell was the property interior setup. The staff was on point and that was great too. The downside was the language barrier with the cleaning crew: no of them could speak English except their supervisors. The worst part about the stay is that they had no laundry and no accommodations for one except an online service. Other than those issues, the place was a great spot to sojourn.
Stayed 7 nights in May 2024
Response from Management Response on 15 May 2024
Wow Jeffrey! We are thrilled to hear you had an incredible time at our hotel! Our team members were clearly on fire, making your stay beyond perfect. Thanks for the shout-out! We hope you'll visit again soon for another memorable experience. CitizenM Brickell team

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Management Response on 15 May 2024
Hi citizen Lorna, We're grateful for your recent visit to CitizenM Miami Brickell and for taking the time to review your stay. Your satisfaction is our top priority, and we're thrilled to hear that you had a fantastic experience. We look forward to your return! Safe travels,CitizenM Miami Brickell team

6/10 Okay

Todd, Venice

Liked: Cleanliness, staff & service, amenities
The price is good. The room is super small.
Stayed 1 night in May 2024
Response from Management Response on 15 May 2024
Hi there citizen Todd, we sincerely appreciate your feedback, and we apologize for not meeting your expectations during your recent stay. We understand that our unique concept may not be to everyone's taste, but we are constantly striving to provide a memorable and enjoyable experience for all our guests. We genuinely value your input, and your insights will guide us in delivering a more satisfying stay in the future. Thank you for taking the time to share your thoughts with us. CitizenM Miami Brickell Team.

10/10 Excellent

Salar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fell in love with this hotel. Pool and lobby area are just beautiful. Great atmosphere, great vibe. And although rooms are too small but I really enjoyed the futuristic aspect to it and using all possible spaces. Lastly, beds and pillows are very comfortable
Stayed 2 nights in May 2024
Response from Management Response on 9 May 2024
Greetings, Angelo! We appreciate your visit to CitizenM Miami Brickell and sharing your experience with us. It brings us joy to know that you truly enjoyed your stay. Our commitment is to provide extraordinary experiences for all our guests, and we look forward to welcoming you back soon! Safe travels until then! Best regards, The CitizenM Miami Brickell Team.

6/10 Okay

Shaleta

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room wasn't spacy as expected, no iron, no microwave. Had to park 3 blocks away. Would not be a choice again and I would not recommend
Stayed 3 nights in Apr 2024
Response from Management Response on 9 May 2024
We apologize for the inconvenience you experienced during your stay. We regret that the room did not meet your expectations in terms of space and amenities. We understand your disappointment and appreciate your honesty. Thank you for sharing your feedback with us, and hope to welcome you back in the future, Until then safe travles- CitizenM Miami Brickell team

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Hello citizen Jay, we appreciate your visit to CitizenM Miami Brickell and sharing your experience with us. We're delighted that you had a wonderful stay and experienced our commitment to delivering exceptional guest experiences. We look forward to welcoming you back soon! Safe travels, CitizenM Miami Brickell team

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 2 nights in May 2024
Response from Management Response on 9 May 2024
Hi citizen Gerard, Thank you for visiting CitizenM Miami Brickell and taking the time to tell us about your experience. We are happy to see that you enjoy your time with us, we strive to create amazing experience for all of our guests. We hope to welcome you back soon! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Eugene

Liked: Cleanliness, amenities, property conditions & facilities
I'll be staying there again.
Stayed 5 nights in Nov 2023
Response from Management Response on 9 May 2024
Hi citizen Eugene, Thank you for visiting CitizenM Miami Brickell and taking the time to tell us about your experience. We are happy to see that you enjoy your time with us, we strive to create amazing experience for all of our guests. We hope to welcome you back soon! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay. It was very convenient to dining areas. It was a short stay for me. The staff was lovely and helpful
Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Wow!! citizen Dawn, we are thrilled to hear you had an amaaazing time at our hotel! Sure the team was on fire, making your stay beyond perfect. Thanks for the shout-out! We hope you'll visit again soon and let the team work their magic once more. Cheers to unforgettable memories! CitizenM Miami Brickell Team.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The layout of the room and I didn’t like how loud the area was at night
Stayed 3 nights in Apr 2024
Response from Management Response on 10 May 2024
Hi citizen Denise, your feedback is invaluable to us, in regards to the noise concern, our hotel is proudly located in a vibrant nightlife area. We understand your perspective and assure you that we are committed to finding the right balance between the lively atmosphere and ensuring a tranquil stay for our guests. We hope to welcome you back son again, until then safe travels! CitizenM Miami team.

10/10 Excellent

Marjan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , loved the hotel and area around it
Stayed 2 nights in May 2024
Response from Management Response on 10 May 2024
Well, we're over the moon with joy to hear that you think our location is so fantastically excellent that it's practically on the moon! And as for the amenities, we're thrilled they exceeded your expectations. We hope your stay was out-of-this-world amazing, hope to welcome you back son again. CitizenM MBR team

10/10 Excellent

Qays

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel and area is very good
Stayed 5 nights in Apr 2024
Response from Management Response on 10 May 2024
Hi, citizen! Your visit to CitizenM Miami Brickell has made our day, and we greatly appreciate you sharing your delightful stay with us. We wish you safe and splendid travels! With warm regards from the CitizenM Miami Brickell team.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and staff!
Stayed 2 nights in Apr 2024
Response from Management Response on 10 May 2024
Hi citizen Jonathan, Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you enjoy your stay with us, we strive to give amazing experiences to all guests. We hope to see you back again!! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Bhavita

Liked: Cleanliness, staff & service, property conditions & facilities
I love the fact that you can walk to everything
Stayed 3 nights in Jan 2024
Response from Management Response on 10 May 2024
Hey there citizen Bhavita, we're thrilled to hear that you enjoyed our high-tech room and found our location convenient for shopping, dining, and entertainment. Thank you for your positive feedback, and we hope to welcome you back soon! CitizenM Miami Brickell Team.

10/10 Excellent

Xavier

Stayed 1 night in Apr 2024

10/10 Excellent

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Apr 2024
Response from Management Response on 10 May 2024
Hi citizen Maribel, Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you enjoy your stay with us, we strive to give amazing experiences to all guests. We hope to see you back again!! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Kareem Naaman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really the best hotel. The rooftop is amazing and the staff are very friendly
Stayed 2 nights in Apr 2024
Response from Management Response on 10 May 2024
Hello citizen Kareem, we appreciate your visit to CitizenM Miami Brickell and sharing your experience with us. We're delighted that you had a wonderful stay and experienced our commitment to delivering exceptional guest experiences. We look forward to welcoming you back soon! Safe travels, CitizenM Miami Brickell team

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small. The bed is very hard and uncomfortable. The bed is also butted up to the window. Excellent location.
Stayed 2 nights in Feb 2024
Response from Management Response on 9 May 2024
Hi citizen Nicole, we appreciate your feedback. We're glad to hear that you had an overall pleasant experience. We're sorry to hear that you found the mattress too hard. We Will take your feedback into account to improve our services. We hope to see you again in the future! CitizenM Miami Brickell Team.

6/10 Okay

Alejandra Carolina Guillen

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Had a great time in Brickell, unfortunately there were a couple things that didn't make our stay as enjoyable. Our mini fridge didn't work the entire 4 days we were there. We called twice on the first day and no one came to check on it so we ended up going downstairs to get an ice bucket daily. The shower was also leaking every time we used it, we had to use multiple towels from the cleaners for the floor to clean up, not sure if the sealing was done incorrectly. Though we did enjoy our time there, those small changes could have helped. We were there for vacation and didn't want to call them daily so we dealt with it. The staff and the location were amazing. Lots of good food around and the bar there was awesome, great breakfast as well.
Stayed 4 nights in Apr 2024
Response from Management Response on 9 May 2024
Hello, Citizen Alejandra! Thank you for selecting CitizenM Miami Brickell for your stay and for sharing your experience. We're thrilled that you had a great time with us and found your insights valuable. Your feedback is crucial for us to improve our guest experience, and we truly appreciate it. We eagerly await your return and wish you safe travels until then!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff !
Stayed 2 nights in Apr 2024
Response from Management Response on 9 May 2024
Hi citizen Emily, Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you enjoy your stay with us, we strive to give amazing experiences to all guests. We hope to see you back again!! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Hi citizen Steve, Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you enjoy your stay with us, we strive to give amazing experiences to all guests. We hope to see you back again!! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Irene, homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Parking it’s worst
Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Hi citizen Irene, Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you actually enjoy your stay with us, but saddened that you had some parking challenges, we hope to welcome you back again! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and clean. Loved the interior design in the room. Right next to the mall and shops in Brickell.
Stayed 2 nights in Apr 2024
Response from Management Response on 9 May 2024
Hi there traveler! Thanks a bunch for sharing your thoughts! Thrilled to hear you enjoyed our stellar location and those breathtaking views – we're all about that. Hope to welcome you back soon! CitizenM Miami Brickell team.

8/10 Good

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Hello citizen Lisa, we appreciate your visit to CitizenM Miami Brickell and sharing your experience with us. We're delighted that you had a wonderful stay and experienced our commitment to delivering exceptional guest experiences. We look forward to welcoming you back soon! Safe travels, CitizenM Miami Brickell team

10/10 Excellent

Jeovanny, Huntsville

Stayed 3 nights in Apr 2024
Response from Management Response on 15 May 2024
Hi citizen Jeovanny, thank you for your lovely review! We're glad you enjoyed our tasty drinks and our friendly service. We look forward to serving you again soon! Until then safe travels! CitizenM Miami Brickell Team

10/10 Excellent

Zeynep

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a business trip alone and the room is really fit for one person. It is small and very cozy. The hotel is very modern. I felt safe and service was good. The only issue I had was the sink and the shower were clogged and the water moved down very slowly.
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey citizen Zeynep,Thanks for the review! We're glad you enjoyed your solo business trip at citizenM. Our rooms are designed to be comfy and functional for one person, offering a cozy and modern space to relax after a busy day.We appreciate you feeling safe and that the service was good – that's important to us!Oh no, about the clogged sink and shower – that's definitely not ideal. We sincerely apologize for the inconvenience it caused. Our maintenance team works hard to ensure everything is in tip-top shape, and your feedback helps us stay on top of things. We'll definitely address this issue right away.If there's anything else we can do to improve your future stays, please let us know! We hope you'll give citizenM another try next time you're in town, and hopefully the water pressure will be amazing!See ya later!

10/10 Excellent

Edward, Buxton

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service, convenient location. Good value for money. Will stay again.
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Edward,Short and sweet, but we love it! Thanks for the awesome review. We're thrilled you experienced excellent customer service, a convenient location, and felt you got good value for your money at citizenM.That's exactly what we strive for – a comfortable, convenient, and welcoming stay for our guests. So glad you enjoyed it!We look forward to welcoming you back again soon, Edward!

10/10 Excellent

Justine alexis

Travelled with family
Liked: Amenities
I love citizen m … will stay again. Beautiful area and very convenient
Stayed 3 nights in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hey there, citizen Justine!We're so happy you enjoyed your stay and plan to return. The beautiful area and convenience are definitely perks, making citizenM a great home base for exploring.Is there anything we can do to make your next stay even better? Maybe a room with a view, or insider tips on must-see spots in the area? Just let us know!Thanks again for choosing citizenM! We can't wait to see you back for another awesome adventure soon.

10/10 Excellent

Elijah

Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Greetings, Elijah! We appreciate your visit to CitizenM Miami Brickell and sharing your experience with us. It brings us joy to know that you truly enjoyed your stay. Our commitment is to provide extraordinary experiences for all our guests, and we look forward to welcoming you back soon! Safe travels until then! Best regards, The CitizenM Miami Brickell Team.

10/10 Excellent

Soleil, Vega Baja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location, everything in Brickell is walking-distance. Excellent hotel, staff and location.
Stayed 2 nights in Apr 2024
Response from The citizenM Brickell Team on 26 Apr 2024
Hey Soleil! Sunshine and citizenM, what a perfect combo! We're thrilled you dug our Brickell location – everything within walking distance sounds like a dream.Staff and location getting a shout-out? High fives all around! We strive to create a welcoming atmosphere and a convenient spot to explore the city.Brickell must-sees or hidden gems you're curious about? Our awesome crew is full of local recommendations. Just hit them up next time you're here!Thanks for choosing citizenM, Soleil! We can't wait to welcome you back for another sunny adventure soon.Catch ya later!

10/10 Excellent

Andre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Hi citizen Andre, We're grateful for your recent visit to CitizenM Miami Brickell and for taking the time to review your stay. Your satisfaction is our top priority, and we're thrilled to hear that you had a fantastic experience. We look forward to your return! Safe travels,CitizenM Miami Brickell team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Management Response on 9 May 2024
Hi citizen Maria, Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you enjoy your stay with us, we strive to give amazing expericenes to all guests. We hope to see you back again!! Until then, safe travels! CitizenM Miami Brickell team.

10/10 Excellent

XIAOYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management Response on 9 May 2024
Hello citizen Xiayan, Thank you for visiting CitizenM Miami Brickell and for sharing your positive experience. We're dedicated to ensuring all our guests have an outstanding stay, and we're thrilled to have met your expectations. We eagerly await your next visit! Safe travels, CitizenM Miami Brickell team

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Hi Citizen David, Thank you for choosing to stay with us at CitizenM Miami Brickell and for sharing your feedback. We're delighted to hear that you thoroughly enjoyed your experience. Providing exceptional experiences to our guests is our top priority. We look forward to welcoming you back again soon! Safe travels! CitizenM Miami Brickell Team.

10/10 Excellent

Shalkeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff the place was very clean and decor was dope food and drinks was great
Stayed 3 nights in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hello, citizen Shalkeem!Big ups for the awesome review! Shoutout to the staff for keeping things spotless! We appreciate you noticing. A clean hotel is a happy hotel, in our book.Next time you're craving some citizenM goodness, hit us up! We've got everything you need to fuel your adventures.Thanks for choosing citizenM, Shalkeem! We hope to see you back for another epic stay soon.

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management Response on 9 May 2024
Hello, Citizen LianneThank you for choosing to stay at CitizenM Miami Brickell and for sharing your feedback about your experience. We're thrilled to hear that you enjoyed your stay with us. Providing amazing experiences for all our guests is our top priority. We look forward to welcoming you back again soon! Until then, safe travels!CitizenM Miami Brickell Team

10/10 Excellent

tohan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room beside that everyyhing is great
Stayed 1 night in Apr 2024
Response from citizenM Brickell on 26 Apr 2024
Hey Jose!Thanks for the review! We're pumped you enjoyed your stay at citizenM, especially the cleanliness, staff, and overall experience.Glad you had a fantastic stay, Jose! We hope to see you back again soon.